Overall a good visit!…read more This location is inside MacArthur. I was shopping on Black Friday and realized okay it's time for me to get a new phone because the current phone that I had... Samsung S5 ...the battery was losing life sporadically. I figured okay let me go ahead and take it into T Mobile with the intention of them replacing my current battery. But I found out, T-Mobile doesn't issue batteries anymore they recommend you go to a place that just specializes in batteries whether it's a Battery Plus or another shop. Oooooh K, what to do? I decided to get the Samsung S7 and I'm enjoying it so far. It's been maybe 2 weeks now since I've had the phone and everything's great about it. I decided to go ahead and keep my S5 phone and get the battery replaced at a later date. The customer service here was pleasant, not over the top or above and beyond, but I have no complaints. One of the manager's suggested some products...phone cases for my new phone starting at $10. This was a good price because normally cases can be astronomical when you go to into the store. I walked in maybe waited a couple minutes before someone was able to help me out and was out within within an hour they transferred everything from my current phone to my new phone. No headaches...smooth transition from start to finish! So no worries at all...I so highly recommend you go. Have fun | enjoy

I was informed that they needed a managers authorization in this store to complete screen…read morereplacements for privacy protector screens. I've come here often to get my screen replaced whenever I drop my phone and the screen protector cracks and they've been helpful and friendly 9 out of 10 times. Overall, the staff here is helpful and friendly. Thank you.

After an absolute terrible experience at a "Verizon Authorized Retailer", I came to this Verizon…read moreWireless store and wow was the experience completely different! I came to the store to re-activate my account that was placed on hold while I was stationed overseas. Ms. Melissa truly took the time to ensure I was taken care of. She provided absolute quality customer service. We had a few issues activating my phone, but she conducted multiple troubleshooting attempts and ensured I did not leave the store without my account activated. Thank you Melissa for the amazing customer service you provided! I highly recommend coming to this Verizon store vice any of the "Verizon Authorized Retailer" stores.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

This was the quickest most painless T mobile experience of my life…read more First time at this location and our sales rep was Brad.. I was having difficulty transferring my mother contacts from her old phone to her new phone. Brad kindly escorted us to a open back office and within minutes fixed the problem that had us stumped for I almost and hour at home . Great speedy service. Thank you once again

Tmobile representative (Pedro), was very attentive & knowledgeable. His patience in assisting me…read morewas commendable. Not only was he very customer friendly but made me feel very @ ease & not feeling rushed. Great job, Pedro. I will definitely be back with any purchases. Thank you for making me feel i was part of the Tmobile family.

Best T-Mobile in the 757!!!! The manager Pedro and staff are…read moreall veey helpful and patient. Great vibes

I've been with T-Mobile since 2003. I'm currently on the magenta military max program with three…read morelines and a smart watch line. They always provide first class service through their chat and phone support. This location, however, is a franchise and I don't think the owners pay the employees well because they're terrible.

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

Excellent customer service still exists, and you'll find it at the Verizon store on E. Little Creek…read moreRoad in Norfolk! We came in close to closing time expecting to replace one phone and ended up leaving with four upgraded phones and two Apple Watches. Ms. Kendall N. was knowledgeable, friendly, and incredibly patient throughout the entire process. She explained every option clearly, helped transfer our data, and made sure everyone in our family was comfortable using their new devices before we walked out. The biggest surprise was when Jonny came back after leaving for the evening just to help make everything run smoothly. That kind of dedication says a lot about the team at this store. We're not even local, but if we ever need Verizon service again, we'll make the trip back because of Kendall and Jonny. Five stars all the way!

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

This is the third time Ive had to get something fixed here its been perfect everytime, once again…read moregot my phone back the same day everytime I need a phone or laptop fixed these are 100% the people to call.

DO Not Use This repair facility. My LG V60 was not repaied problerly and developed a new problem…read moreafter repacing the charging port. Outgoing calls now have echo and feed back, I have been lied to about the parts and told they cannot fic the new problem. Incompetent repair Subject: Consumer Complaint Regarding LG V60 Repair at MR Fix on 21st Street in Norfolk I am writing to file a consumer complaint regarding repair services performed on my LG V60 at MR Fix on 21st Street in Norfolk. I brought the phone in because the USB charging port had become loose after several years of use. Before choosing MR Fix, I contacted several repair shops. MR Fix quoted me $150.00 to replace the USB port and battery. Although that price seemed high compared with the cost of similar parts available online, it was lower than the other estimates I received. I dropped off the phone on a Saturday and picked it up later that same afternoon. At first, the repair appeared to be successful. The phone was secured with rubber bands, and I was instructed to leave them on for at least five hours so the adhesive could set. I removed them the following day. Soon after the repair, however, a new problem appeared. While the charging function initially seemed improved, people receiving my outgoing calls began reporting echoing and static. I had never experienced this issue before the repair. When I raised the concern, I was told that other T-Mobile customers in the area were experiencing similar problems. Unfortunately, I was unable to return to the shop immediately because of serious medical issues, including acute kidney failure and a later diagnosis of blood cancer. Between hospitalization, testing, and medical appointments, I could not bring the phone back until early June. I did not expect a free repair, but I did expect the business to make a good-faith effort to address a problem that began after its repair work. By that time, the USB port was also becoming loose again. Before returning to the shop, I researched the issue and found that this type of echo and feedback can occur after an LG V60 USB port replacement if the small gasket that stabilizes the microphone ribbon is not properly replaced. Without that support, the microphone can contact the phone chassis and cause feedback. I brought this information to the technician and explained the symptoms. The technician initially tested the phone by calling his own phone while using speakerphone and said there was no problem. I explained that I do not normally use speakerphone and asked him to test it without speakerphone. When he did, the echo was present. He then suggested the phones were too close together, so my wife walked outside and down the block while we placed another call. The problem was still obvious and could be heard clearly. I showed the technician information describing the common cause of this issue and the recommended repair. He dismissed the information and stated that he knew how to repair the phone. He also claimed there was no slot for the microphone to fit into. He then showed me a part that did not appear to be related to the USB port assembly and said it was the microphone. Despite my concerns, we agreed that I would return the following Saturday and that he would attempt another repair for $35.00. When I returned the next Saturday, I asked to see the replacement part before the work was performed. The technician brought out a sealed package labeled "LG V60 Antenna." I explained that this appeared to be the wrong part and showed him a printout of the LG V60 USB port assembly, including the microphone ribbon and its mounting location. He became upset and asked whether I was trying to tell him how to fix the phone. I also pointed out that the antenna board had no connection point for a charging cable and did not appear to address the USB port or microphone issue. The technician then told me he could not fix the phone. As a result, I am left with a phone that no longer works properly for outgoing calls, and the original USB port issue appears to be returning. I am concerned that the correct parts may not have been used and that the repair was incomplete, incorrect, or improperly performed. I paid for a repair that did not resolve the issue and appears to have caused an additional problem. I am requesting a fair resolution, including a refund of the repair charge or reimbursement for the cost of having the phone properly inspected and repaired by a qualified technician. I also ask that MR Fix review its handling of this matter, including the apparent confusion over replacement parts and the refusal to address a problem that appeared after the original repair. I would appreciate a written response explaining how this complaint will be resolved. Sincerely, John Frame

Tolegs and Bahl really made it easy to get a broken IPad repaired and working great. so much…read moreappreciate!

Replaced bad battery, $100.00, left store, screen went black as soon as I got home, two hours…read morelater. I went back to store immediately. I was told the screen wasn't their fault....$175.00 more dollars for new screen. Will NEVER use this company for anything ever again. I will not recommend them to anyone I know. I vote with my money. Total SCAM.

Great customer service and super helpful. The store is very clean. They are having great promotions…read moreon plans and phones promo!

NOT a corporate run AT&T store but, instead, an authorized retailer (aka middle man) known as "The…read moreWireless Experience." It's Radio Shack with AT&T posters, a business making money up-selling another business' services. This Colley Ave location with a tiny shared parking lot (behind building) and typical Ghent street parking may save a drive to Janaf/Military Hwy but be prepared for low staff presence, long wait times, lack of seating, dreadful service, reduced access to offers/specials, limited products and services at inflated prices. You can't make an appointment here! Today, I walked in at 5p on a Sunday and waited 30 minutes for a nano SIM; at corporate locations it's free, here they charge $5.30. While waiting, I thought I'd check out the new iPhone XS, XS max and XR but there were NO iPhone demos in any generation.