This place is FANTASTIC. Hunter was absolutely the best manager I have encountered in the last…read moreseveral years ANYWHERE. In a time where customer service is truly non-existent anymore, Hunter knocked it out of the park, his patience, intelligence and humor made the painful, 4+ hour process, unbelievably smooth. We won't go anywhere else, and we're WAY happy with our decision choosing Verizon. Thanks Hunter and Taylor :) P.S. You still have the best retail store flooring I've ever seen. Brian & Kim

Best customer service I've ever received at a Verizon store! Ray Seth was the absolute best. He…read moremade sure my partner and I got what we truly wanted and needed. He explained all promotions and went into detail what each item that will be charged on each of our accounts. Even when we ran into hiccups, he took the time to have us come back into the store and sit down with us while we resolved any issues and concerns. Highly recommend coming into this location and seeing him directly for any concerns.

These people are awesome! I used to get my devices from them before I started buying directly from…read morethe Apple Store. But the store helps me get the best Verizon plan regarding of where I purchase my phone. Jeff, who no longer is based at this location, is amazing. He has really been good to help my friends, family & our former business by determining the best plan for their needs. I had been holding onto a grandfathered plan for many years & thought it could get no better. He found a plan for Seniors who purchased phones on their own that was better, even including cellular for my iPad & Apple Watch. Recently I bought a new iPad on line through the Apple Store. I knew how to set it up. The only task I had never performed was removing the SIM Card from my old iPad & inserting it into the new. Since the SIM Card lays, rather than snaps into the tray, it was hard to keep it in the tray & get it to snap in. I got in my car & immediately went to this Verizon Store. One of the employees immediately snapped it in for me. They are really nice and helpful. The store is a standalone across Independence Boulevard from Haygood Shopping Center. There is ample parking & a curb cut on Independence so you can turn in coming from the north. No U turn required. The store is spacious, clean and is adequately staffed. I highly recommend it. But if one can determine what store Jeff now works at Remember......He's the best!!!

Customer service was epically lacking. What should have been a super simple visit to turn in fios…read moreequipment turned into a comedy of excuses for not being able to log into their own system. I was redirected to a store five miles away. Bizarre. Can't say that store inspired confidence to capture my repeat business for much of anything. Seems like a training and management problem. (Follow up: And sending a standard bot response from customer service on Yelp doesn't help, it's called just going through the motions, Verizon. )

Went to Virginia beach store on Phoenix Drive as a walk in. Very courteous and helpful in freeing…read moreup storage space and explaining my memory issues in terms I could understand for my Samsung A20. Thank you!!

They advertise "free diagnosis", but when I went in to get that done, I was told that it's $49.99,…read morebut they would take that off the repair costs. I said, what if I don't want to get it repaired here, or at all? She said, well it would be $49.99. So, NO FREE DIAGNOSIS!!' False advertising!

I recently stopped by the Batteries Plus location on Battlefield Boulevard to get the battery…read morecharged in my garage door opener. The staff was friendly and helpful and they were kind enough to install the new battery for me while I waited.

First time trying them out. It is in a Good location with good hours. They had my watch battery in…read morestock and installed it right away. I asked about the warranty and the rep kept saying it should work for about a year. I kept redirecting the question to the warranty and no real answer. She never said it has a warranty or it doesn't. Seems like a simple question that Corporate has probably prepared a response. My receipt didn't answer my question either. I would expect this type of "no answer" from the kiosk at the mall.

I wish I could give this store negative stars…read more I upgraded the the iPhone 11 Pro months ago. Traded in my old phone to this store. Got an email a month later that I would be charged for my old phone because I never turned it in. So I called the store and was told the manager, Christy, would call me back. She never did so I called again, and the assistant manager said she'd have the manager call me back. She never did. I called a third time and spoke with the assistant manager who said he found the phone in their system but didn't know where it was. He said his DISTRICT manager would take care of it, he never did. Long story short, I completely paid off a phone I haven't had possession of for months because of this store.

Att trade in program is a SCAM!!! Don't do it!!! I was promised $700 for my apple iPhone XS Max in…read moremint condition. Trade in took 3 months to complete and $700 ended up being divided in 30 months installments - $23 a month credit LMAO! What a joke!!! I got robbed!

I was mislead by another employee, about the cost of a service…read more I went in today and Ashley helped resolve the entire situation. She was amazing in helping me navigate the situation, and gave me the exact information I needed. As we were finishing up, I asked for information about repairing vs replacing/upgrading my phone. She was able to give me a quick rundown of the different avenues. Once I have a few thing settled, I plan to return to this location and work with her again.

I've had the WOST service since switching to verizon. Colt promised all these different incentives…read morebut I got NONE of them. They didn't even pay off my phone with my previous company like they said they would. I've been with Verizon for 3 months and they STILL haven't given me anything I was promised. On top of that my bills are insanely high. I called the store to fix this so many times! I've gone into the store over and over but STILL no one has fixed it. I've even spoken to Nick the manager but I have to keep texting for updates. Still nothing has been done. it's beyond frustrating to have employees who only care about the sale. I was promised so much but yet I can't even get a single thing addressed.

Took my phone in for a repair and they fixed in 30 minutes for a affordable price and good…read morecustomer service, definitely coming back here if I ever need another fix.

it looked good until the same day my camera lens fell off and then the back is very fragile it…read morecracked when it fell on the floor (2ft drop) they use cheap screen do not recommend