Excellent Service!! I was so impressed with Landon & his crew, Ethan, Matthew, Anna Belle & Alyssa!…read moreSo professional, helpful & kind! I will definitely spread the word to family & friends to go there! I was going to get a great deal on a a new phone. I left with a free iPad & Apple Watch! Thank you Landon for your help and finding me a great plan! This is my first review ever!! I'll be back!!

This location is always short-staffed, and it takes forever to get anything done…read more Go to the location at 3996 Virginia Beach Blvd.

I went to the T-Mobile on Hanbury Rd in Chesapeake and Trice' helped me with setting up a…read morereplacement phone and getting my old pictures and data loaded into it that I was having an awful time with. She was fast and never made me feel like I was "technically challenged". I really appreciated her assistance.

FOR THE FIRST TIME IN MY 57-YEAR-OLD LIFE I GOT KICKED OUT OF A STORE! NEVER HAPPENED BEFORE and…read morepeople I have traveled a little! As a retired Marine Musician, I have performed and traveled in various countries, many of the states and countless of cities. As a REALTOR for the last 17 years, I have what is basically a mobile office. My cell phone is of utmost importance. I recently purchased two phones, purchased the insurance and my wife paid for the screen protector. Well, it cracked so I went to get another screen protector. I entered the store on Battlefield Blvd and there were two female employees. and no other customers. One of them asked me what I needed and I explained it to her. She was very nice and tried to help but couldn't find my info, so the other employee, what I assume is the team leader, took over, tried looking it up and said that their system sometimes isn't working as it should. Two other Spanish speaking people then came in and as I was explaining to the team leader she noticed on of the men was walking into the office that had the door wide open and was not behind any sort of counter. She yelled at him and said what do you think you are doing you are not allowed in there that is for employees only. In broken Spanish he said he did not know, didn't see a sign (of course he didn't see the sign on the door, the door was wide open), turned and backed out immediately and sat in the chair, but she kept harping on him asking why did you try going in there, what are you thinking, you know that is an office and before she turned back to my situation I tried calling and texting my wife so that she can send me a text with the receipt. The employee then said she had only one screen left, but needs proof of my purchase, I said I have an app on my phone that says I have 360 protection that covers the screen, she said she could not use that and had to utilize her own system, She then started to repeat herself when my wife called me to help with the issue (my wife.like many, is working from home, has many business calls and her time to speak is minimal), I looked at the employee and said I have to get this then I clicked the answer button, but before I could say a word to my wife she said at a loud voice RUDE! I didn't even get to say hello, I looked up and asked "are you talking to me"? She then raised her voice and said yes you are RUDE I was stalking to you and you answered your phone. I started to explain (at her same voice level) back at her that she is repeating herself and that this call is to... then before I could finish my sentence she yelled GET OUT OF MY STORE. I said what, She yelled louder GET OUT!!! GET OUT OF MY STORE. I then went to the other customer and said what is your name, She yelled again standing at the front door GET OUT OF MY STORE DON'T TALK TO HIM. I said I am just getting George's name because she was loud and rude to him as well. There were only three Spanish guys in the store and she seems to be mad at all three of us! Again at the age of 57 I have finally been kicked out of a store for the first time in my life! T-MOBILE should pull the security video fed and fire this employee!!! UNBELIEVABLE. and SHAMEFUL!!! She did not know if the call received was for my business and urgent, medical, a family emergency or factually my wife to help solve the situation! She is there to help me, not the other way around. She can raise her voice and yell RUDE, but if I raise my voice to her level to explain I get kicked out. Just two weeks earlier (at a different store that was closed due to the virus issue) I purchased two Samsung 20 plus phones (EXPENSIVE), insurance, screen protectors and with all that money invested in TMOBILE products and services, an employee kicks me out! By the way, I went to the TMOBILE on Indian River, he was extremely nice didn't have the screen and suggested the one in Kempsville. The one in Kempsville could not believe what happened found my info within literally a minute and provided a screen under 360 protection plan. He even showed m on his computer screen that all the info was there. He asked me if there was anything else and said sorry about the other store, have a great day! Now THAT IS CUSTOMER SERVICE!!!

I had such a bad experience with the 5232 Providence Road…read moreVirginia Beach VA 2346. I refuse to give them any of my time. This store 1501 Cedar Rd., suite 105. Chesapeake, VA 23322 Kamron M. is incredible. I brought my 3rd iPhone from him. He is very patient and kind. The morning started out a bit rough for him because he didn't have the key to the store. He work at another store. He didn't let what happen to him sour his spirit. He was kind, funny, and personal. This will be our go-to store for any of our cellular needs. Christmas is coming up and I want to buy something special for my son. Thank you Kamron for exceptional service. We were able to leave with a smile on our faces. You know exactly what to do for your customers and we are impress !

So a year ago my husband and I went to get new phone and it was not a great experience! The sales…read moreperson wasn't trained properly and at the time they had the rudest manager of all time. He takes no responsibility for their mess ups and put it all on the customer. We won't step foot in this store ever again!!!

I entered the store to get my cell phone repaired. The problem was identified by the clerk…read moreimmediately as the digitizer and the repair was made in an hour at a comparable price. The clerk was friendly. I returned the next day with my laptop. The same clerk identified just s Setting issue and didn't charge me. A great place to take phone, computer or ipad. Jeff

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Cell service about half of what I paid at T-Mobile, for same services. I also have their Broadband…read moreand TV service.

Polite, incompetent , incompetent service. It took four plus hours, three trips .and the company of…read moreanother customer who spent 10 hours there the weekend before, for me to have to go to drive the UPS store to ship one of my upgrades back myself. Bring food and cushions. The chairs are very uncomfortable. The district manager is all talk, no service and no resolutions. A corporate parade of apologies. Offering a discount off of accessories. So I will have to spend money to get money off. I said no thank you.

Went to Virginia beach store on Phoenix Drive as a walk in. Very courteous and helpful in freeing…read moreup storage space and explaining my memory issues in terms I could understand for my Samsung A20. Thank you!!

They advertise "free diagnosis", but when I went in to get that done, I was told that it's $49.99,…read morebut they would take that off the repair costs. I said, what if I don't want to get it repaired here, or at all? She said, well it would be $49.99. So, NO FREE DIAGNOSIS!!' False advertising!

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

Glad they have a recycling program. The staff has always been courteous. I found a beverage bottle…read morethat fits my car and is big enough for the summer thirst.

I just had the most pleasant experience at the princess anne Best Buy location! I was on the fence…read morewith purchasing the shokz headphones or the Apple ear pods and a salesman named Christopher was so kind enough to share his experience and his Knowledge on both and made it a pretty easy decision on my part. Unsure of the guys last name, but worked the 725pm shift on the 20th of April.