I've been to this Verizon location many times seeing this being a corporate location and the difficulties that need to be solved can only be dealt at a corporate location. I decided to finally write a review of this place because everytime I always come here, I get a really incompetent individual who makes things 10X more complicated than they need to be. So I always know to put my boxing gloves on before I come here! However yesterday was different! A good different! I came here the day before, but was unable to do anything because I guess my mom's company didn't give her authorization to take her phone number. Very long story, but don't need to go into detail. Then the day after, we tried again and were greeted by a friendly associate named David. We told him our complicated issues and how she needs to be added to my account, he did the necessary steps involved. He said he's never done anything like this before considering the corporation she worked her has monthly Verizon bills in the 7 digits! It took a lot of time and although she wanted the iPhone 6, they were on back order and wouldn't be available for a few weeks, so she opted for the 5S. I understand that they are sales people, but I didn't like how they kept pushing for only $10 more a month you can get a tablet. I would only get it if it was an iPad and, plus the product is always cheaper than the plan and I'm definitely data conscious, so I passed. I was throughly happy with yesterday's customer service, but overall I don't like this location. I didn't see the associate that was there last time who reeked of incompetence, however it seems like Verizon only cares about nickel and diming you to death! There's only one reason I have Verizon, but trust me if it wasn't for that reason, I would of been long gone. There's lots more cell phone companies out there that have great service, cheaper plans, and nicer associates. read more

Verizon has been a customer service nightmare. Although everyone from the sales associates in the store to customer care in India is very nice they are all very undertrained associates. I have been without internet services for almost a month in which I have been paying for this service. Had internet through Verizon for about 1 year and was pretty good. I decided to bring my phone service to Verizon and was sold on an upgraded internet service. Went home set it up and it worked fine. Went to cancel my original plan as the store associates advised me to make sure the new service and router worked ok before I turned off the original account and returned the router. When I went to cancel the old account the nightmare began. All of my internet went down. I have spent over 8 hours of time dealing with IT techs in the US and India that say the same over and over. They just read their script and do not have any knowledge of the equipment. I finally went to Verizon Executive care. They have someone looking in on the issue for several days and now they state I do not have the 5g service available in my neighborhood. Hmmm! It worked fine for the previous time, the salesperson in the store qualified my address for the service when I switched to the upgrade. My phone while sitting at home says it's on 5g service. The solution is to try the lesser LTE service which of course is a higher charge of $40 more a month. Still no resolution. This has gone from frustrating to being just a joke. Meanwhile still no internet and still be charged. If you have no issues great, but if you do you should think twice before using Verizon if your time is valuable because your time is not valuable to them. read more

This Verizon Store in Carlsbad is wonderful! I went in to upgrade my phone and was very impressed with the courteous, efficient service I received. Hugo was informative, knowledgeable, and very kind! He patiently went through and explained the new iPhones and Apple watches and helped me decide what would fit my needs the most. I'm extremely happy with my new purchases and the service I received. Thank you Hugo!! read more

This place is an absolute joke. I made an appointment to add a line. I had the phone to activate and the store was pretty busy. I walked in early to check in and met the guy in front Anatoly. I asked if there was an early opening. He sorely replied "NO, Your appointment is at 5 and thats the time we can see you." I said ok and sat down. I watched the other associates working really hard to get through their customers and they were doing great. But this guy just stood there not wanting to help at all. Just sitting in front of the store giving people attitude when he has to look away from his phone. An elderly couple walked in and asked what they could do to sell some phones. He told them they had to come back tomorrow and figure it out then. When the man asked something else he said just come back tomorrow and figure it out then. This guy is a very bad rep and I will not be returning to this location because of it. Verizon, you need to step up your game. This is not a person who represents you or your product in a good way. People should never just stand and do nothing while others bust their bum to try and make up for the bad service at the front. Especially when there are a lot of customers in the store. read more

Verizon - The guy with attitude who didn't want to help customer flow any faster, Anatoly. - Mobile Phones Near Me - Carlsbad, California

Horrible customer service. We arrived at 2:59 for our 3:00 appointment. One customer was in front of us without an appointment. He wanted a new SIM card. Mike was minding the door. He suggested that the man in front of us wait in his car due to the extreme heat. We checked in for our appointment. The man with the SIM card was permitted in. We waited our the door for 10 minutes before Mike suggested for us to wait in our car. We are senior citizens and we were refused to wait inside due to employee customer ratio. There were 2 employees standing around inside doing nothing. We will never return and will consider changing carriers. read more

mindy is by far one of the most odious people i've ever met! she had such a terrible attitude and kept interrupting everything i was trying to say. she only wanted to make a sale and didn't want to have any type of interaction unless it was about her. i have never left a negative review on anything! normally i leave a review if it was good and just don't bother, but she seriously was one of the rudest sales person i've ever interacted with. if i could leave a review with 0/5 stars i would. mindy, you ruined my mood read more

Darrell provided us with a 5 star experience! He was very thorough and made sure I was making the smartest decision when purchasing my phone. Kudos to him! read more

My phone has been aging, ear piece stopped working so I have to talk on speaker and the phone in general was extremely hard to charge so I went in to buy a new phone. Robert let me know that I had an extended warranty so instead of trying to sell me a new phone he signed me up to send me a replacement phone in the mail for free. They were extremely busy but still got me in to talk to representative relatively quickly. Definitely recommend going to this Verizon store! read more

Expect to wait. It's Verizon. Everyone has phone issues. It happens. What's nice is that they take your name and number and then you can wait, or they will contact you when your turn is up. About a month ago, my brand new iPhone got stolen and I had to go through my phone insurance to get a new one. The first time I went into the store, they handed me a card and told me the phone insurance is completely done online, over the phone, and through the mail. Ok, so technically I didn't need to go into the store the first time. Second time I went in after I received my replacement phone, the same guy helped me out. He remembered me to! I thought the customer service was good. They are always super busy, and overwhelmed. I feel like when it's like that customer service tends to go down a lil. But no big complaints. Whenever you walk into a phone store, expect for a wait. read more

I almost always dread having to deal with phone issues. In the past I've had to deal with fast talking and confusing sales people who are looking past me while spieling me, making me feel like an annoyance rather than a 20 year customer. In my last two visits at this particular location, I was taken care of well beyond expectation. I had been bamboozled by a 3rd party retailer while on vacation, and the young man helped me get back on track with a proper phone. I cannot remember his name at the moment, but he supplied me with the tools and information i would have torn my hair out trying to figure out. Soon after I was overwhelmed by trying to get my new phone set up with my valuable information and contacts. Gary informed me that there was a way to do all this online, but could clearly sense my despair. He spent almost a half hour helping me while still keeping up with the other customers. He was patient and saved my sanity. Thank You Gary!!!!!! read more

Don't go to the Carlsbad location, I understand about cov-19 but they still suck at customers service

Super long waits. Especially on weekends. Gary is helpful and great but other than that coming here can be like going to the DMV.

I went into the store to ask a question about my phone, and within 5 minutes my phone was not working anymore. After an hour, she handed my phone back and told me I needed a new phone. I took the phone to Best Buy, and within 10 minutes the man had undone what she did and had my phone working again. The Best Buy man told me that Verizon does not train their people to do more than sell phones. read more

Mike the GM at this location is amazing! He went above and beyond to help me last week when my phone crashed due to a software issue. I have purchased all of my iPhones from this location over the past 3 years and I am so impressed by the level of customer service Mike provided! read more

Manager was rude when we purchased phones then realized there was no 3.5mm port said 50 restocking fee no sorry. You can't even see on the displays and once you open the phone it is $50. Also has iphone 8 with busted port which we had paid over 1k in insurance in same manager said go to asurion, asurion sent us to bestbuy, best buy sent us to apple, apple told us to call verizon and they sent us a phone. This verizon store is completly useless. read more

As a company we just switched to Verizon for our phones and after what we thought would be a headache, turned into the most pleasant switch. Steven is our business representative and has made switching an absolute breeze! He answers every call and email promptly and always resolves any issue we come across. We have dealt with many other business representatives and Steven has gone above and beyond the rest. Thank you, Steven! read more

How long are customers supposed to stand outide in the cool wind before someone greets them? I gET the Covid thing but it seems like this is totally normal for Verizon service. I'm not good waiting so long to spend money! Nobody showed up, so I left and won't return. read more

Wish I could give them ZERO STARS. Especially ROBERT who was working on Monday July 15. He was so rude, rolled his eyes at me for asking a question. Hugo who was supposed to be helping me basically started helping a new customer before he had completely finished my transaction. I still had questions/concerns and he just up and walked away without asking or making sure I was finished. My new $1000+ phone still hadn't completely turned on and updated, which was why I was in there in the first place. This was all after I had waited 40 minutes to be seen. Rude, unprofessional and arrogant employees. read more

My parents are older less tech-savvy than most and require extensive explanation and guidance for phone related stuff. I understand how frustrating it can be for staff to help out these customers. That being said... Hung helped me and my parents out setting up new phones, changing our line configurations, applying coupons, and even painstakingly transferring photos and contacts from my dad's old flip phone to the newest iPhone. He worked with us almost 20 minutes after the store closed to finalize everything despite already being short staffed and busy. In total he spent about an hour with us. He went above and beyond and really blew my expectations out of the water. The patience and care that he demonstrated was probably one of my best retail experiences ever, no joke. I hope that Hung's higher ups recognize his exceptional service, because he truly deserves that recognition. Thank you so much, Hung! read more

I only gave one star for Juan. Diana, one of the managers, has the WORST customer skills I've ever experienced. We waited over an hour and all she could say was "You should have made an appointment; we are like the DMV." As I waited several other customers were frustrated as well. One person left to go to T Mobile. Again, Juan was awesome, but Diana needs to go to the DMV. #Verizon #wastedtime #managermadeitworse read more

Verizon - Mobile Phones Near Me - Carlsbad, California

I was shocked at how poor the customer service was as soon as we walked in. The manager, the face of the store, was texting while standing at a podium. "Phone number?" He asked my wife without greeting us first. I knew then that if the basics were already this poor, the rest of this was going to be deplorable. This young ineffectual communicator of a manager sent us to browse.. When here we were needing a phone to replace our broken one. We browsed to pass time only to watch employees walk back and forth from the break room with food out to the parking lot then back in. The manager stood at the podium with earbuds in doing nothing. One guys said to us "we'll be with you shortly." That was decent. So as I prepared to get seriously angry and leave my wife instead asked the manager what he was doing and if he could help. Simultaneously, I pulled up this store on Yelp and happened to be reading a review, tasteless but accurate, that described exactly the same issues we were having. The manager replied to my wife "oh I can't, I have to stand here and manage the flow." "There's no one here." I said. I followed with "I'm reading your bad reviews on Yelp as we speak. I'm disappointed in your customer service and hope it gets better quick." He replies, "sorry, I promise you're next." We were finally helped by an indifferent employee who never smiled. I had the vibe of "who's next.. Let's get this over with." He ended up being ok, but we left empty handed and with me being so thankful she's the one with Verizon and me with ATT. Whilst this may be construed as an isolated incident, it was easy for me to see this was the norm. My wife and I are both service members and can say almost instantly we recognized the incredible lack of leadership and pride in this store. It's a shame when you get to a business and all you can think of is how much better you can run it... Legitimately. I'll be forwarding this to Verizon. Don't waste your time here. read more

Covid has impacted society in a variety of ways but no impact is greater on the applicat of guest care. Referrals to web links have taken the place of assistance provided by another human. Society is further distancing human interaction under the false front of efficiency and I find it disgusting Most recently my phone was lost/stolen. I was able to use insurance to replace (with a steep cooat). The phone arrives as promised and I decided to return to the store I had received service in the past. I had decided in advance if the management of this store was following others (referring me to a web link) I would end my 25 year-plus relationship with Verizon. There were certainly less costly cell companies that coukdvorovude web links to attempt to address my concerns (why pay Verizon prices for Dollar Store service?) I was not disappointed! I was referred to a tech nahed Will. He was friendly, patient, at no time did I feel he insulted my intelligence or skills von the contrary not only did Will provide HUMAN service that was stellar, but also I walked out with my confidence restored in American society. I have a confession. In the event I would have received a link instead of customer service I would have walked away from 25 years of relationship and would have found a less expensive cell provider. Will, THANK YOU for restoring my faith....and for giving me amazing service! read more

The Nightmare continued. As I mentioned in my last saga, today was the day of reckoning. My dear Wife went in for her 10am appt. this morning to exchange a Motorola, blue tooth enabled, hands free car answering system. I went along although I was watching our 2 year old Grandson. Made the equipment exchange, although during a conversation with the Technician/cashier he mentioned that a Jabra devise was better and a proven piece of equipment. He also mentioned that "if the exchange for the Motorola doesn't work you need to make the exchange within 5 days". My Wife and I discussed the issue and we decided to go with the Jabra devise. That's when it started going bad. All the sudden the Jabra was going to cost $25 more. When we bought the Motorola a week ago it was "you can have the Jabra or the Motorola for the same price". A big discussion ensued between Staff/and a Manager and the higher price stood. We paid the higher price because we were now afraid of the Motorola failing again. After all, the 1st one did not work well for us and it(Motorola) was a new on the market item. Hated paying the $25 but the 2 year old Grandson was getting tired, cranky and hungry and we needed to get on with life. Then we made a giant mistake, we asked a question about a badly needed backup battery device for my Wife's new Iphone 5. Oh, Oh, after going through what seemed like an eternity and a Manager and Technicians recommendations we selected one. Went to the cash register to pay and make sure the Battery backup device worked. They couldn't get it to work due to a faulty connection cable. They went through 3 of these devices, still no joy. They tried to sell her 2 other types of devices that just would not work well with an iPhone 5. Finally the best Technician there, named Hung, walked by with a device that was perfect for the Iphone 5. Thank the Lord we were able to get out of there. Thank you Hung. So beware fellow Consumers this Verizon Store is a Nightmare. Enter at your own risk. Bring lots of cash and a boat load of Patience. read more

Came to ask a simple question: can someone help determine how much my phone bill is going to be if I upgrade to a smartphone? I've asked a similar question like it before where the employee went to their computer and looked up my account information and calculated it all out with my employee discount. The girl that helped me was rude, asked me how much I paid now, and said, "You'll be paying 30 more than you are now." I guess I had a surprised look on my face since she didn't walk to a computer and I was like "really?" and she said yea and started walking away. I now have a smartphone and only pay $5 more than I did before. Customer service there sucked, so we now go to the one on Nordahl or Mission and El Camino. read more

I came here last Friday for help with my phone I waited an hour no one ever came closed with no sign , my phone was broken so I had no directions to go els where . I had to wait til Sunday to fix my phone due to work I wasn't happy . Then Sunday I went in a gentlemen greeted me with absolutely no hello no smile just a what do you need very stearn. I felt like they didn't want me there I just wanted to leave . But I need to fix my phone . I told him I had a question he looked at me and walked a way we sat and waited on the chairs for a half hour as they helped everyone else who came in behind us . Finally a different guy said oh you have a question I told him my phone wouldn't power on . He told me I Had to go to the apple store ? I asked where it was because I have no phone no directions . He told me Carlsbad mall outlets . I drove 20 min there and walked the whole mall no Verizon !!! I asked someone they told me I was half hour out of my way it was in la costa !!! I drove another half hour I was so mad . The guy told me they normally work another store at Verizon the regular crew had Covid but that's no excuse to treat me so poorly and ti act so angry at work read more

This store and its management has the worst customer service I have ever experienced in my life! First, a salesrep led me to believe that a special promotion entitled me to a "rebate" that essentially gave me a jetpack for free then used as part of our nationwide plan - a complete misrepresentation of the facts that ended up costing me $65 more a month in a plan because other items were also added! Now, giving the salesperson the benefit of the doubt that they didn't know better (ahem) you'd think I would get somewhere with the company and management. At first Verizon supervisors on the *611 wouldn't do anything, oh except charge me $178 in disconnected phone line fees. When they pawned me off on the store manager, Jessica McCarthy, to resolve, she simply did nothing. Supposedly, the salesperson was out of the country and she would see what they said (when they got back) before she believed me and attempted to fix the problem. Are you kidding me? this is customer service?? Anyway she NEVER bothered to call me back at all, its been 5 days. In the meantime I called her supervisor, Ignacio Malo(?), who I calmly called 3 times! NEVER HEARD BACK, its been over a week. Finally I called Verizon *611 where another supervisor actually resolved the problem by simply disconnecting the line and not charging me. Though it still ended up costing me $50 in fees. I will absolutely never go into this store again while these two are in charge and I would advise everyone to avoid it and save yourselves the headache! read more

TL;DR: Liars, poor service, don't go for edge program. 0/5 isn't an option. I was due for a new phone upgrade. I went in and talked to Noah, who introduced me to the Edge program. He told me I was going to pay less, and I would able get a new phone whenever I wanted. I swear to God I said "this sounds too good to be true". Noah assured me it wasn't. Even said that I got a free car charger, phone case, and phone cover. Paid $150, left happy. Got my bill a few weeks later. My bill was twice as much as it normally was. It took three separate visits to figure out what went wrong. At the last visit they skipped over me in the waiting line for no reason. I was in the store, sitting on one of their cheap ass chairs. Eventually the situation was resolved, on their terms. Dickheads. On top of it, they charged me for the "free" charger, case, and cover, which came to around 90 dollars. Seriously? You're gonna tell something is free, and they turn around and charge me 20 dollars for an unnecessary piece of plastic that goes on a phone screen? Fuck your Edge plan and your piece of shit sales cretins. read more

The worker named "Evvie" has horrible customer service. Seemed bothered I made her look up from her phone when I came in.when asked if iPhone 12 and iPhone 12 Pro both has glass backs she responded snottily, I don't know couldn't tell you.I said thanks walked out and went to a different store: read more

Andy was excellent and made up for 2 lousy experiences at this location. He is the sole reason this is not a 1-star review. Lousy experience 1: I recently upgraded my Samsung Galaxy S5 to the new Note 7. My salesperson had a strange smug attitude. I overheard the salesman next to us offering a discount on activation to his customers. I asked my salesperson for the same discount and she somehow didn't have the authority to do it. Bull. She also acted like I was kind of a jerk for asking. I left feeling like I had gotten a lesser deal than others. Not a great feeling. Lousy experience 2: I came in 2 weeks later to exchange my Note 7 because it had been recalled because of exploding batteries. Samsung had said "power down and return to store." A government consumer agency said the same. 2 salespeople at this Verizon store tried to talk me into not returning the phone! They talked about how rare the exploding phones were, and that it only happens during charging. I was appalled. I still almost can't believe it. Beyond trying to get me to keep a recalled, possibly exploding phone, they treated me like a nuisance for exchanging it. I was very close to returning it and cancelling the 2 yr contact I had signed. I returned to the store a third time to exchange my replacement phone for the new Note 7. Andy was friendly, knowledgeable, and professional. I had dreaded going into this store again, but he made the process so easy. I will only deal with him in the future. Side note to Andy's bosses: you should have him train people on how to sell Device Payment Plans. I've always thought they must be a scam because you guys push them so hard. He's the first person that's been able to explain to me why they are good for the company and the customer. Thanks again Andy. read more

Being a reasonable, educated person, I was appalled at the customer service at this particular store. They're awesome at sales, HORRIBLE with the customer service that follows. Five days in with a defective phone and Verizon call center was ashamed of how they handled my situation. Samsung said they should've exchanged it also but....NOPE!! I've been with verizon for as long as I've owned a cell phone. Apparently that doesn't mean much to this store...even after we spent hundreds and hundreds on our purchase there just 5 days earlier. The guy (Osman) who sold us the phones was there but never even came out to the front to admit he told us very clearly we could exchange the phones within 14 days for ANY REASON. Coward. Extremely disappointed to say the least. If I could give negative stars, I would. I can only wonder if the owner is aware his/her customers are being scammed by staff there. Manager was even more of a hot mess and the most unhelpful person there. Never again. read more

We've been waiting here for 30 minutes while the employees stand around talking about vacations in Big Bear.... Awesome. read more

Verizon - "Big Bear is so Awesome!" - Mobile Phones Near Me - Carlsbad, California

First, I want to start this review off by saying that Melody is absolutely great. She is quick, to the point and she always gets the problem solved. This is the second time she's helped me and I really can't say enough good things about her. I think the store could use some more seating seeing as there's always a really long wait. The people are usually very nice however you can occasionally run into few employees that seem to have somewhat of an attitude. Today I had a good experience; got the problem solved relatively quickly and Melody was able to help me out. However, in the past it has been somewhat challenging to find a solution. The only reason I'm giving this four stars is because of Melody. Just an idea to give you how long of a wait time you should expect I checked in to get my phone fixed at 11:30 am and didn't get service or seen by anyone until 12:30. Thanks to her I was out in 10 or so minutes after being seen by someone. I'm sure there's going to be reviews of pissed off people. They could probably use more employees in this store to help reduce wait times. Thank you Melody! You were wonderful! read more

Make an appointment. If you don't, then attendant says, "There are x people in front of you, but not to worry we have x + 1 sales representatives". With x normally around 15. Always packed, but it is one of the highest volume stores in the area and they have they merchandise to back it up. I came here to purchase an Samsung Galaxy S3 with my wife. Upon walking in we were told that there were about 11 people in line in front of us and that we would be 'checked in' by a young man who looked like Justin Timberlake's progeny. I took off one star for him being very matter of fact and lacking bedside manner when dealing with customer's questions. As noted by his dealings with other customers before and after my wife and me. Our assigned sales person was very helpful and informative to a point. She did not have a very in depth technical knowledge of phones or phone specification but she did have the ability to read the specs from the sales card (minus one star for trying to hide it) even though she appeared to have the same phone I was going to purchase and it's larger equivalent the Note 2. She was able to get the phone attached to the line, and informed me of additional charges prior to the subtotal discussion. I also learned about the open enrollment season for Verizon phones, and she seemed very knowledgeable about Verizon's plans and corporate doings. I will continue to go to this location, however I will in the future make an appointment. read more

Came In here last week to ask about adding my husband to my phone plan and switching to unlimited data. Sofia helped us and she was AMAZING! Best service we've ever gotten! Not only did she answer and figure out every single question my husband asked (which was a lot) she went out of her way to get us the best deals and make sure we got exactly what we wanted. With out pressuring us into buying useless ads ons. We both walked out with new phones and feeling very satisfied. Fast forward to this week.. my husband decided to switch his phone out for a new one and they made the process painless and simple! I will continue coming to this store any time we need anything for our phones. read more

It was time for a phone upgrade so I got a new iPhone plus an iPad today. Many thanks to Raul who patiently explained each phone option/model and what deals were available. He was very professional yet personable. The entire purchase process went smoothly, hassle free. Thanks again!! read more

I went to Verizon to have them help me put my screen protector on my new phone that I purchased from the Marron Store in Carlsbad and they couldn't help me because of COVID since I had already touched the phone. What a good excuse for them not to help me because of COVID, wear gloves, wash your hands, use hand sanitizer stop giving excuses or being lazy, do your job; thank goodness Johnny "manager" at the Vista Store said, "bring over the phone" he was going to help with placing the screen protector. Verizon off Marron Rd. In Carlsbad, Ca sucked, don't waisted your time there.. Worse experience ever! read more

Returned due to, do you see that comment on the bottom of my review? how they act like they want to solve your problem , well i called the number and no one called back unbelievable, cant tell you the many hours on chat and in persons at Verizon, for them not to triple charge me because i was not informed of going paperless! so the 25 dollars they promise for the verizon internet will show up 68 dollars if you dont go paperless, yet they dont and inform you ! when i went in to the store after many hours on chat and not getting anywhere, she said its 35 dollars a month for the internet, unless i want the really slow internet for 25 dollars a month! yet they never offered speeds , they just said 25, i feel they should have my bill at what they offered, theres more higher prices on these phone plans, but its to long to get into, but who ever comments at the bottom for the reviews to help you, never call you back and I just want to add to that , and when you click on their link for help, ( that link under their responses) it says they would call you back, so the review comments are just for show for others to think they wanted to help you read more

I had a somewhat complicated set of needs - both individual and business, so I went to the Marron Rd store since it is one of the main Verizon stores in the area. I was super-impressed by the knowledge and creative solution that Steven Han, their Business Specialist, put together for me. And, now that it's been a month, I can say the follow-up support by Steven and the team is also excellent. Thanks for the support. read more

Rude and unhelpful. Didn't solve my problem and gave me inconsistent information than what an agent online had told me earlier today. It was a waste of time going in there. This store seems especially bad, even by Verizon's standards. Also, not nearly enough reps. It's not acceptable to have to wait 40 minutes - 1 hour to ask a quick question. read more

Beat Verizon store I've ever been too. Great service and very helpful. Only wish I had this great of service up north.