Friendly and knowledgeable service!! I'm a new customer and have been in the store two times and every time I've had consistent happy to help friendly knowledgeable Service! The people that work here make it feel so easy to take care of starting new service, transferring lines from previous carrier, to getting the best deal! Walter is amazing and there was another gentleman that helped me. I don't remember his name, but both were just over the top, friendly and knowledgeable. read more

Went to store on Marion Road naturally it was closed. Went to one at Vista Way (the only store) it was oacked no place to sit. Tech takes your name then you stand a d wait. There were at least 18 people waiting.20 minutes. Service was very slow. Left the store and am very disappointed. Had T-Mobile for 15 years, you've changed no longer able to help your customers. Your charging way mire then the advertised $ 30. Or $35.00 for internet. Your store gal said she set it up but I ended up hiring an IT person for $100. To set up and name wifi and connect it up to computer and phones. You should have people able to assist customers. Your service people sit while customers stand. Very poor! Many seniors will leave T Mobile when they have to wait 1 to 1.30 hours to be waited in. Suggestion, get mire employees when you only have q store. Get chairs for people to sit in and try to have knowledgeable people working. The tech who tried to help me just said you'll have to wait as its a technical problem. Well My husband asked Meta and they said settings, accessability,(all sound off turned on)sounds, turn off all sounds turned off. And I, At 82 years old, your tech told me to wait and I waited over 20 minutes and no one had been helped me. I do not think I would tell any older person to go with tMibile as the staff can not help the people with phone issues. PLUSS PEOPLE DO NOT HAVE ANY PLACE BUT AISLES or DOORWAY TO STAND. VERY POOR SERVICE! read more

Came here for the Tuesday deal for the outdoor blanket!! It's so cute! Love it! The gentleman was busy, but he said I could go grab one. So that was nice I didn't have to wait. I love when we get really good freebies! I'm definitely going to use this one! read more

T-Mobile - Outdoor blankets today! - Mobile Phones Near Me - Oceanside, California

So far so good unlimited internet free 15-day trial no cable required it works off satellite. I like that the modem is now in my room not attached to an umbilical cord like stupid Cox cables old ass technology. The customer service was friendly and knowledgeable. They sent out my new modem in less than 2 days, and I was up and running in 5 min. I am even considering switching my phone line to T-Mobile as the CS rep suggested on my initial call. I was more worried about getting online first to see and so far, it streams fast and I have full parental control over who uses it and when. I will turn it on when my son has schoolwork to do and shut it down, so he is not up all night playing video games. I am overall very pleased with kicking Cox to the curb for overcharging me and joining T-Mobile (check out that review). Thanks again T-Mobile for the great service. read more

this is NOT a review for T-Mobile. this is a review for the experience I had at this location with one employee: Zachery. when I was sixteen, my father gave me an excellent bit dating advice: "NO, is a good enough answer." that being said, in business, "no" is not a good enough answer. work the problem. if you can't come up with a functional work around, ask for help. I was rude to Zachery when he and I were face-to-face and owe him an apology. I was at wit's end and did not handle the situation well. that's on me. it doesn't make my behavior okay, but I spent my morning with T-Mobile tech support trying to get my wi-fi running again. eventually, those fine folks (who WERE very helpful) figured out my modem wasn't updating properly and sent me to a store to swap out the old modem for a new one. that's where I had the misfortune of being "helped" by you, Zachery. I understand you're poorly trained and poorly managed and that's not on you, but you can't live your life in fear. next time you poke your head out of your hidey-hole, engage your little-pea-brain. figure out a solution, and stop being part of the problem. read more

Shoutout to the assistant manager Luis for his assistance in getting the apple car play to work properly in my car with my new I phone 17. He went above and beyond coming out to my car and getting it to connect the way it should. read more

The team at the Vista location is welcoming and supportive. In particular Walter is amazing and very helpful. He goes the extra mile to insure the customer is taken care of and their needs satisfied. Busy location, so be sure to checkin when you arrive. read more

cant take jump on demand in store anymore even though mary in carlsbad said i can go to any t mobile to drop my trade in off thank you for no help! Complete inconsistent information from store to store! Dissatisfied is an understatement Driving to Carlsbad now to get my services delt with because obviously there's extreme miscommunication with management read more

T-Mobile - Display - Mobile Phones Near Me - Oceanside, California

Worst place zero customer service. I literally walked in with my wife and all of the staff was playing nose goes on who will help us. Not a hello welcome in or anything. Unprofessional I walked out of the store. I will go to another one. read more

T-Mobile - Front of the store - Mobile Phones Near Me - Oceanside, California

My switch over to T-Mobile from AT&T went very smoothly, and I am getting a much better deal for my international travels! I'm really happy with TMobile Service! I went to the Costco in Oceanside on Plaza, which is an official T-Mobile store and the service was great! read more

Truly the worst experience I could have ever imagined. We switched over from Verizon after we were promised a plan that included a "First Responder Discount", and were assured that I qualified as an ER Nurse. I was told to wait a few days to validate my credentials, but found out that I did not in fact qualify. When we returned to the store, they were unable to assist us and told us that their Manager, Manny would give us a call. Manny, the Store Manager, called the next day and said he "was expecting us to come back in" and that they "found out a few days AFTER we left" that I no longer qualified for the discount they promised me. So, although they were aware that they in fact had told us false information, they let us figure it out on our own, instead of reaching out to do the right thing and offer solutions. He wasn't apologetic and didn't take ownership for their mistake. He just stated he would reach out to his district manager to "see what they could do for us". We NEVER heard from Manny again. It is clear he is hoping that we will just let it go and accept the large increase to our monthly bill. When I look back at our initial interaction in store, it was clear that the sales associate and Manny, the store Manager, were just telling us what we wanted to hear in order to get us to sign up...a First Responder Discount locked in for 5 years. Completely dishonest business practice. I would avoid this location and this staff at all costs unless you enjoy bait and switch business practices. I've filed a formal complaint with the Better Business Bureau and they are escalating the issue through the corporate office. read more

I was quoted a 35 to 45 minute wait and I didn't mind. Even though I just wanted a new screen protector, I was fine waiting. 25 to 30 minutes later.A couple got helped that just walked in even though I knew I was next. Terrible customer service. read more

Walter was very helpful! He helped me transfer my information to my new phone. Tmobile is very lucky to have him!

I had a good experience w Sarah then she got promoted and since have had nothing but trouble here. I move and returned my box for internet. They were so busy I foolishly believed they'd send me an email for the receipt and as I didn't want to wait around...I believed they'd do what they said. Now they are billing me for services I didn't get and asking for the box that I already gave them. Dear God I miss customer service. read more

I had an AMAZING experience here yesterday! I went here to upgrade my new iPhone to the newest Pro Max and had the best customer service I've had in a while. ABDIEL NAGGY assisted me with my new upgrade and he answered all my questions, showed me new features new to T-Mobile and the iPhone and overall had an amazing attitude. Super friendly, super helpful, just a great total experience. The other sales people on the floor were also great. I absolutely recommend coming to this location if you are a T-Mobile user in the 760 or 619 area code. 10/10 experience no doubt. read more

T-Mobile - Mobile Phones Near Me - Oceanside, California

I had the best experience at this location. An amazing woman named Celly helped me out. She stayed and worked through all the difficulties we had to face trying to transfer my service over from Verizon. I can't say enough amazing things about her and the whole experience. Thank you thank you!!! read more

Christian helped me today with a screen replacement, he was quick, kind, and professional!

Araceli at the Vista Way store was amazing. She was very patient and helped me jump through hoops to port my service to T-Mobile. She was patient, kind and helpful throughout the whole process, which took about an hour. Thank you Araceli. read more

Karina set me up with the Internet Plus package, which works exceptionally well (no hiccups or lost signals) and did an amazing job. In short, she was positive, fun, professional and exceptionally pleasant and helpful to deal with. With that said, I would like to commend the other employees as well, they to were pleasant, courteous and responsive to my every request, whether it was in person or on the phone. Definitely a 5 Star Team! Thank you ... George Greco read more

I've been in their office twice. The first time was to help get my phone set up and the girl was not happy to help me. There was a sign on the door that said no one inside could speak. Spanish and a young couple came in could only speak Spanish, and they turned them away, five minutes later, the janitor came in could only speak Spanish and the girl helping me could speak Spanish and after she spoke Spanish with him and I asked her why didn't you help that couple and she said because they don't pay me to speak Spanish. The second time was after my phone was stolen and they said, too bad, we're not offering existing customers any deals, a new phone today from them was going cost $1200. I switched to Verizon and got a free iPhone 14 ProMax, and a nice customer service rep. If you value your peace of mind, don't go here! read more

I visited the store on 10/12/2024 to replace a defective 5G home internet gateway, as directed by customer care, after a firmware update made it unstable. Instead of honoring the free replacement, they insisted on charging a $35 fee, claiming it was non-negotiable. I was already inconvenienced by having to visit the store to resolve the issue, and there was no sense of responsibility or remorse from the staff. If this is what in-store customer service has become, I'm glad I mostly handle business online now. read more

Visited the store to get information about phone service for upcoming overseas trip. The T-Mobile rep who helped me asked to see my license, which I gave him. After a 2-minute discussion I left the store. A day later I discovered my license missing and after calling a couple of places looking for it, I ordered a replacement from DMV for $36. I then remembered the T-Mobile visit, went back to the store, same guy who had helped me was there and brought out my license from a back room. I said "why didn't you call me? You have my phone number; I'm a T-Mobile customer" and he just shrugged, said I left it on the counter, then he walked away. There's no excuse for not calling. If he had just made a tiny bit of effort it would have saved me $36 and 90 minutes of my time. Boo T-Mobile, train your people better. read more

Manny and Walter saved me today! Had so many issues with my replacement phone. I thought I had lost all my contacts and information. But it was saved! They were awesome associates and the store was completely packed. They were kind and knowledgeable to everyone. I'm so happy with my service today! It was my best experience ever! read more

I came in and no one greeted with a "hello or we'll be right with you." They just look at you and that's it. Sitting around for over 15 mins then this guy comes up to the women next to me to add her to the list. What list?? None of the staff mentioned there was a list and I said well none of us waiting were added to the list and he said okay and proceeds to add the women next to me on the list. I asked if I could go first since I got there first and he's like yeah one second and proceeds to add the other woman who got there last from everyone else. She then says no add her first and that's when I walked out. Pathetic. They all need job training read more

People rushed and unfriendly. We were looking into upgrading so that we could be hooked up to "Starlink"(the satellite receiver rather than towers). Ya they will take you $$$ to exchange your old phone for a new one and make you pay $130 more a month in order to hook up to Starlink and get better reception but no one wants to take the time to see if Starlink is even available in the area we are doing all the upgrading for. The person we talked to was so unfriendly and unhelpful that we just left. When we got home we researched area availability for Starlink reception and after paying a lot more money in order to get Starlink and way better reception in a rural area, we found out that we couldn't even get Starlink in our area at this time. Very frustrating and will not go back, at least to that location. read more

I went in yesterday to upgrade my Iphone 11 to a 14 and Walter really did an amazing job helping me out. I was concerned about losing voicemails and texts and he made sure everything transferred over correctly and answered all of my questions. I had a lot stored on my phone so I had a feeling it would take a little longer for everything to transfer over and Walter was such a cool guy and super friendly to talk to while he did the transfer. 10/10 service thank you Walter!!! read more

Yes I am very happy with the Oceanside /Vista way store Sandra was so kind and patient with our silliness and questions. Thank you Sandra for proving people can enjoy their jobs to provide good service. read more

Went to tmobile today for a new phone for my mom. We were helped by Walter who was really wonderful. He was so patient and went above and beyond to help us. The store was really busy and he handled everyone coming in efficiently and graciously. Walter made the whole experience a breeze. I'd recommend going in when he's working! read more

Met by customer service as we walked in the door. We were being served within 5 minutes by Preston Bishop. Excellent service. I would recommend this site for all T-Mobile services. read more

First off, they answer their phone very quickly and are very helpful! Secondly as a customer for the lowest margin of commission sale I was treated exceptionally well. I came in for a pay as you go hotspot. I had gotten set up fairly quickly and things were going well for the first month. Then I forgotten everything and could not find any of my notes about logging in. This is where the good service really started. The store manager, Farit was very helpful in resurrecting my account and helping to get things squared away. Once I got my login information I discovered that I actually had created a different type account than Farit put together for me so I went back to the store and had another wonderful customer service experience from Lucas. So I'm thinking if these people take this much care of someone who is the least profitable customer to them what would they do for a business or even a new cellular customer! It's clear that the T-Mobile/Sprint merger has improve things a great deal for this big player in the mobile tech space! read more

See all

Received amazing service from Karina and had to return the next day to resolve some issues. Unfortunately she was assisting other customers and another associate named Enrique assisted. I say unfortunately because he was NOT kind, empathetic or professional. I decided to wait for Karina to complete her transaction and she again was able to assist in an expedient and friendly manner. If I were Karina's manager I would give her a huge raise. She knows the products and services well and explains them carefully. She's bright and cheery and friendly- a stark contrast to Enrique who would have lost my business for Tmobile if it weren't for Karina Herrera. Five stars for her customer service! Get rid of Enrique read more

After being a Verizon customer for over 15 years, my husband and I decided to look into trying TMobile. We were greeted by Sandra who went above and beyond to help us! She was kind and knowledgeable and gave us options for adding a business line to our existing line. We decided to switch to TMobile after the great service we got from Sandra. She was so helpful and guided us through the entire process with a smile. I am already so glad we switched since I had never been met with that level of service at any Verizon store over the last decade. read more

i walked in to replace my broken phone screen protector as i always do under the protection plan. and im not sure if their system was down or what was wrong but he looked up all my numbers on my account and couldn't seem to find one. he didn't even try to attempt a different way. i went to my local store and got it done in less than 10 mins. i completely understand that it was the end of the day but it is definitely not my fault that the system is faulty. i recommend going elsewhere :) read more

If I could give less than one star review I would. Went in to purchase an iPhone 13 pro max as a gift for my mother. Sales rep ENRIQUE was so rude, poor customer service. Anything I'd asked he responded back with an attitude. Made my purchase and he never even said thank you. I've been a T-Mobile customer for over 14 years and this is by fast the worst experience. read more

Abdiel was amazing! Came in after we had purchased our phone from a different T-mobile store. He stepped up and resolved the issue quickly and efficiently! He is a true pleasure to work with! Thanks so much! read more

Between Pedro, Jesse, Walter, and one other guy (didn't get his name) I had never experienced such good service from a business in my life! All were very patient and knowledgeable. Best cell phone service I've experienced. Thank you all so much! read more

The store was not open when it said it would be. There was a line waiting at the door. Nobody answered the phones. We all left eventually.

Capable but condescending. When I had to change my billing credit card, auto pay was canceled and my two lines started billing separately. Attempts to rectify on-line or by phone were unsuccessful so I had to visit a store. With little effort the store clerk was disrespectful and solved the issue. read more

We recently moved from Verizon to T-mobile. And we had the pleasure to be helped by Denise. Since we got there she was super friendly and ready to go the extra mile so we would leave the store happy. We had to go back a couple of times. We went back ones and she wasn't there and we were helped by another guy. Who I honestly think was having a bad day because he wasn't being helpful and kept telling me to come back when Denise would be in the store. Lucky for me I loved Denise's customer service so I was more than happy to come back the next day to be helped by her. Because he honestly was not helpful, he transferred by phone but did it incorrectly and I had problems with my phone for that whole day. When I came back I told Denise the problem and she quickly fixed it. She was AWESOME read more