Affordable prices and great customer service. I highly recommend this family business!read more

I went here about 10 years ago for cracked screen replacements about 3 times and their service was…read moreimpeccable! Not sure if management has changed since then, but it felt a little bittersweet seeing the place look a bit different. Nonetheless, I reached out via Yelp for a quota (quick response time), and they gave me a reasonable price. dropped off my phone on a Sunday afternoon, and it was ready after an hour.

Went there yesterday to check it out, and this will be my Apple Store I'll stop by until Victoria…read moreGardens finishes its renovation. Very nice and clean, it does get packed on Sundays but not as bad as Victoria Gardens. Did the Apple Trade In Earth day promo to treat myself for my birthday with new watch bands, all is well. The staff is really nice; and the Apple specialists are friendly. I even bumped into Kimberly who is temporarily working at brea, she's one of the specialists from Victoria Gardens as many of those employees are temporarily working there due to the other store's renovations scaling down the service. They have interactive displays of accessories that the older stores don't have which is really cool. Location wise it is neighboring chino hills so it doesn't seem really far like Victoria Gardens, just a few minutes more than what I would expect.

Yesterday I was at this store to have a crack on the top of my camera of my iphone fixed. I arrived…read moreat about 10:30 a.m. and was working with a support tech person until 11:45 a.m. She was friendly and nice and informed me that my phone would be done and ready for pickup at about 1:40 p.m. PST. Okay, cool. No problem. I had brought my laptop with me to work on a few of my class presentations at a coffee shop/bobo cafe inside the mall while waiting. I'm back at the store and check in literally at 1:40 p.m. -ish, explaining to a different Apple Store rep that I was just picking my phone up if it was ready. That guy who I spoke to instructed me to have my ID and payment ready, which I had both physically on hand. 20 minutes go buy. Nothing. Now 30 minutes, I move to a different table because foreseeing that my phone wouldn't be ready in the next 15-20 minutes, and I had to anticipate doing my online class in the store, I moved and informed one other store rep to which she said I could stay where I was seated and she'd let whoever who was going to help me know I was seated at the corner table of the store where the employee entrance off. Now it's 3:00 p.m., and I'm logged on for my 2-hour online class/training. While attending my online class, the very first girl who I checked in upon arriving this morning, Ash, tapped me on my shoulder and asked if I ever got my phone back, wondering why I was still at the store. I explained my story, and she was the ONLY one who literally took action for me. She even shared that she communicated the issue to management, because she knew and acknowledged that I had been done wrong. THANK YOU, ASH!!!!! I eventually got my phone thanks to Ash. Again, from 10:30 a.m. to 5:00 p.m., that's nearly my whole freaking Saturday, and I was tired, highly irritated, agitated, pissed off, and annoyed. Here is why I give this Apple Store 1 star: 1. With the exception of Ash NO ONE bothered to check in with the girl who was sitting in the same freaking spot in their Apple Store for OVER 3 hours, especially the customer service techs who were assigned at that able. Something really should have clocked. 2. NO ONE bothered to look in the online queue of their iPad and be like, "Oh, this girl checked in at 1:45 p.m. (ish). She's still here??? 3. Terrible communication. 4. Incredibly Poor and Horrible Customer Service (exception of Ash and Ashley who assisted after Ash left bc she was off the clock) I'd give this Apple Store zero flippin stars if I could. It takes a lot for me to write a really bad review on here and CONGRATULATIONS, Apple Store in the Brea Mall -- you completely outdid yourselves. Thankfully, this platform has allowed me to vent my anger and frustration in this review, because this is the only outlet i have to share how HORRIBLE this experience has been with a wide audience. Never will I ever go to this store EVER again. Period.

We got in on a Sunday and there was a 20-30 minute wait. We signed in and waited…read more We were helped by John. Quick service, it's just that he didn't explain too much about the phone. We had to ask what we wanted. He sold us the 256 iPhone 17'Pro Max. We actually wanted the 1TB one. The data transfer was started at the store and continued for 2 hours once we left. It's a good process, more efficient than before. We were offered a $300 discount per trade in and a 24-month payment plan. You can't get the trade in discount if you pay in full. ‍ darn. Overall, not a bad transaction, just need some more information next time from the sales person.

I had the best customer service I have ever had at this T Mobile store. I never leave reviews, but…read moreJOHN went above and beyond at this Brea location. I have to say, after being unsuccessful with T-Mobile's customer service on the phone on two separate occasions, wasting about two hours on the phone, I went to the La Habra location to get help. The salesperson at the LaHabra store told me I needed to upgrade to the plan that was about 100 dollars more than the plan I was on to get trade-in value for my phones. I knew this was not right after researching online, but nevertheless, they still wanted to upsell me. I went to the Brea location for one more attempt at changing plans. I have to admit, I went in a little pissed off about the previous customer service, and I was not in a great mood. I started off by telling John I won't be buying anything today, but just wanted help choosing a plan that was right for me. JOHN grabbed a notepad and went item by item, explaining the differences between plans and phone costs. He was great! I ended up getting a new phone and changing to a better plan that, in the long run, was cheaper than what I was already paying. I was very happy to have received such great customer service from JOHN, when The others had failed. Thank you again, JOHN, for your help! T-Mobile should model their customer service after you.

If your looking to sell a phone this is the best place to go. Pull up and Nathan will take care of…read moreyou. If your in southern Cali this place is ur best bet if ur not in the area just mail in your phone trust me there prices are on the top!!!

Went in this afternoon 8-5-25 to sell 2 iPhones, received a good price for them. Better than apple…read moretrade in.. Was in and out of there within 15 minutes.. Fast and easy. I'll be back again

I am surprised that I am one of the 2 anomalies that have experienced good service. But then again,…read moremost people will write the "not great" reviews over the "positive" reviews especially since this is a customer service based as opposed to food service. This Spectrum Store is located on the other side of the Trader Joe's on Imperial, and is across from the Sit 'n Sleep Mattress Store. With any Trader Joe's locations, the parking is always not great so it also translates into limited parking for Spectrum Store customers as well. Most of the time, unless urgent, I always make a reservation because then I know that I will hopefully be helped within a certain time frame. There is a tablet for customers to check-in for their reservations, right as one steps into the store. There is a monitor (to the right) that will show where the reserved party is, or where the walk-ins are. The employees will call your name and one will head to their kiosk. Most of the time I go, I do not have to wait too long (maybe 30 mins max one time on the weekend with a reservation), which makes sense since most people will be stopping by when they are not working. We've always had our questions answered and treated with respect. Yes, they are busy and people come in with questions in regards to their multitude of services (internet, mobile, cable, and phone). Yes, some customers ahead of you may ask many questions, or may not know how to ask their question for the answer they are looking for, and the wait time does take a bit longer. For certain things, I find it easier to stop by a Spectrum store to get my answers (sometimes) than to call their help line, which is not bad also because it is always a U.S. based customer service representative who answers.

I came here to return outdated equipment. I had an appointment for 12:30 but decided to head in…read moreearly and I'm glad I did. Several people were already waiting outside before the doors even opened. I can see this place being very chaotic and why it's got terrible reviews. Employees don't stop people from cutting in line. Parking is awful because of the shared lot with a very busy Trader Joe's.

We had a very positive experience. Dan, Gabriel and Brian were all very knowledgeable and helpful…read morein assisting us with our smart phones. It is a little confusing walking in as to where the line starts, so my advice would be to ask an associate upon arrival.

Horrible service. Came for a simple online order to pick up. Had to wait over 2 hours. Do not come…read moreto this store. Short staffed always and don't care about the customers.

Contacted Payam 1st thru phone. Asked for a quote to replace…read morean iPhone XR screen. Payam gave mee a quote over the phone & after I disconnected the call. He texted me a photo of his kiosk along where he is located and the quote info. Really nice guy and as promised, It took 10 mins to replace the screen. Highly recommend getting your phone screen replaced here. Will definitely be back for future repairs. Great customer service. His pricing is really great because I did call around to get quotes from other local repair shops and his was way way less. Located in Brea Downtown. Across the streets from Cha Cha Cantina & Bruxie. Almost in front of Edward's theaters.

My rating has upgraded to zero! The man maybe owner didn't give his name, he called from an unknown…read morenumber. The charges were reversed from the credit card company. The credit card company gave him an opportunity to dispute however they said they did not get a response therefore charges were reversed. He threaten to file a police report, I told him go ahead. I said you failed to repair the phone correctly and did not communicate until now because the charges got reversed. I do not recommend this establishment whatsoever!!!

Quickly fixed my problem on a Friday night. Very very helpful and friendly. I had a problem with my…read morecharging port and they explained why it was happening. Thanks!!

They destroyed my iPhone's motherboard during a routine battery replacement, and refused to fix it…read more Do not go here!

I brought my Son iPhone to get fix They did an amazing job…read more Everyone in here is friendly and very professional.. they get things done fast

Excellent customer service especially from assistant manager Henry. very professional, friendly and…read morehelpful. Very happy with my experience in this store. I really recommended.

Jeff is great at what he does. Great service, really approachable, and friendly. I came in for a…read morescreen replacement on my Samsung phone and the service was excellent and quick.

I can give special thanks to Jeff for making things happen at such a short notice…read more This is a update on what I said prior. GIVE THIS MAN A CHANCE.... I now voucher to his work and what he says he will do. Thanks for fixing my phone at my place after hours.