I came in with my mom to buy a new phone. She is not very tech savvy, so I was there to support her through the process. The staff was so helpful. She had tons of questions. My of them could have easily frustrated the most patient person. I am her child and I had to take a walk. However, the staff remained helpful and thoughtful. Even when she left WITHOUT purchasing after asking questions for nearly an hour, no one seemed frustrated or upset. read more

Strange the reviews for this location aren't so good...yesterday was about the 4th time my husband and I have been to this location and for the 4th time had a great experience. I made an online appointment and once we arrived we were assisted right away by Jonathon. He was very helpful, quick, explained everything easily, got us a better plan without us even inquiring about our plan and even threw in a free Bluetooth speaker! Still really like this Verizon. Although, I would advise NEVER going to the location in Orange at the Village though. Terrible customer service there! Stick to Brea! Thanks Jonathon! read more

Worst customer service ever!!! My wife and I walked in and stood around for 5 minutes, no greeting by anyone what so ever. I was ready to walk out...then I decided to check to see if there was anyone in the back and did not see anyone, this caught someone's attention and he asked if I had checked in...I told him I didn't know I was supposed to. No greeting, no sign. After checking in, we waited about 30 minutes. Once someone was ready to help us, it was evident that he was not wanting to help us. He had some sort of tablet and I asked if he could pull up our account, he said " no pull it up on yours. It will be easier." Then when asked about trade ins he had me navigate everything on my phone rather than giving me answers to my questions...basically he showed how unnecessary he really is. When asked about teacher discounts he replied it is a long process and made it seem not worth the trouble...I learned nothing from speaking to him, other than that I did not want to work with him or that store again. read more

I had a good experience with this store unlike the La Habra branch. The rep in this store transferred my contacts from my broken phone into my new phone, when the La Habra branch told me I needed to go to an independent shop to get that done. He was nice in explaining how to work some features on my new phone. The African American guy - don't remember his name, unfortunately. read more

You would think that they would make it easy for people to pay their and not have to fall in line. But that would mean great customer service. So, no. read more

I have to say that I agree with what everyone of you has said. This was the breaking point in our decision to leave Verizon for good. We had been loyal customers since the days of LA Cellular. I could not believe the customer service we received. It was awful and not only is it this store its The La Habra one as well. All they want to do is upgrade you or get you into a new contract.........Verizon employees work on commission.....duh. Anyhow, we paid $1000 to disconnect all our lines and decided to head over to T-Mobile. We couldnt be happier. Verizon you do not have the best service all you have is Brain washing advertising and HORRIBLE customer service. Good Riddence. I suggest anyone to look at other carriers before you make a deal with the Devil. read more

Francisco was amazing! Very honest and helpful! He wanted the best for his customer (us) and provided the best service. I would ask for him if him if you're having any problems with Verizon over the phone. I had a problem that dragged on for 3 weeks with Verizon wireless! Went to Francisco at the brea mall and it was fixed in 30 minutes! I will never trust Verizon again, I only stay with them since I have a grandfather contract of unlimited data, but Francisco will be my go to guy if I have any other questions. read more

Verizon - Mobile Phones Near Me - Brea, California

I went to this store a day before my sons bday. I was a little skeptical since I've visited before and it wasn't the best service in the past. Since I got the worst experience at the Santa Ana District store recently I decide to give it a shot again. GO WITH JEREMY at the Brea store. It was quick and painless. I'm coming back for that iPhone 6 soon! read more

First off, Chris has terrible customer service if he isn't going to make a sale off your $$. I work right down the road from Verizon and the company I work for has all employees use Verizon through our company account I am a new employee and wanted to add my number to the company plan under one of the lines that has a different number. Shouldn't have been a big deal as this is not rocket science. All I wanted to do was put my number on the newer iPhone that is active and unused that the company is already paying for. We get all the information needed and me and the president of our company walk in to complete the process. Chris approaches us kindly and introduces himself to us and asks us how he can help. His demeanor changed when he figured out that the time he would spend with us wouldn't end up in a sale and commission for himself. I left my license in the office and was going to go back and get it even though it shouldn't of mattered because I have all the information on my Verizon account. He went to get a piece of paper wrote down a number that we needed to call and was totally unenthused about helping us in the store. To make matters worse, for some odd reason he decided to change the SIM card out of my current phone and switched it with the SIM card in the phone I was trying to put my number in. When we left colleagues of mine told me they had terrible help in the past here once the employees found out that they weren't going to make a sale off them. So we called the number once we were back at the office and several Verizon reps were utterly baffled by Chrises decision to change the SIM cards and usher us out of the store. The reps on the phone were helpful and seemed confused by what had happened at the store. They got us all taken care of, so that was good. Don't go here unless you want to buy something, they will ignore you and try their best to get you out as quick as possible. read more

Gabby said 10 minutes and it was a lot longer. Hmm, there was 3 of the associates standing at the counter talking. It was a little frustrating since it was close to closing time and the store was not busy. This store use to be one of the better stores. Now I try to avoid if at all possible. Jake finally did help me and did a nice job that's why I gave them 33 stars instead of 1 star. read more

I wish I could give them zero stars. I was there for 35 minuets before someone came up to me to help. There were people that came later than me who were helped before me. I suggest going to Costco read more

I would highly suggest going to a different Verizon store... Juan Elizondo might come off as friendly and nice but all he did was manipulate and deceive my father who is 60+ years old into switching us off a grandfathered plan so Verizon can save more money and we can get worse coverage as a family... All my father wanted was to get my little brothers phone fixed, not our whole plan switched... But Juan deceived and lied to my father telling them that are new plan would give us "unlimited data" and "faster speeds" for the same price... We're paying the same price... But our speeds are capped now, with limited high speed data and the rest being limited he 100% lied to my father and lied to my face when I came into the to confront him on the matter. He could barely even look me in the eye, knowing that he has to lie everyday to 30 fathers who are old and non-techsavy just like my father. Do not deal with sad low life pathetic person. read more

Horrible! These guys at Verizon are a bunch of scam artist. (first time in, Vida Rahmanian was the salesperson) They sell you on phones, bundle packs, etc. and promise you credit your next bill. (instead of instant discount). They say they can't put it in writing because corporate won't allow it but tells me, don't worry, I put a note in the system and please, take my card. You have my word. Of course, my first bill arrives and there's no credit. I go into the store and tell them what happen. The lady tells me (rude of course) that it will show up on the next bill. She see's no memo in their system that the first salesperson supposedly put but then I told them they owe me a $175 credit, they didn't have anything say about that. I might as well told them they owed me $500.00 Then she assured me this time they will definitely put a memo in the system. I get furious and get the manager to help me. Dion Garcia (store manager) comes. Tells me the exact same thing. Put in a memo in the system and that I'll see the credit on the next bill. I asked for it in writing and of course he says he can't but to take his card. He promised to email me a confirmation the very next day. It's been a week and no word. I call the number on his card many times and he never answers or returns my call. Looks like I have to go see him! read more

I'm a long time Verizon customer and have never had such a horrible experience at this store like today. Walked into the store and was greeted by a salesperson. I explained my situation and he put my name on the list for the next representative. Waited for 20 minutes for a rep. Waited another 10 minutes while she tinker w/ my phone and come back to tell me there's nothing she could do and could not credit me. Ask for the manager and it turn out to be the same salesperson that greeted me when I walked in. His name is Dion Garcia. He was rude, unhelpful and condescending. Trying to get answer from him was like pulling my own teeth. He could have told me up front when I walked in that there was nothing he could do instead of just wasting my time waiting on the tech rep. Very unprofessional. read more

Horrible. I needed customer service, so they diald customer service, then we waited 20 minutes for a rep to pick up. Apparently the verizon employees at a verizon store have to call the same number as a customer would. I learned never pay your bill early if you have pre-paid acct. I had to pay $60.00 twice in 8 days. No one in customer service could help because I have a pre-paid acct. I went with T Mobile. Much better plan and service. read more

Ask for Cristian! He was so helpful and knowledgeable. I upgraded my iPhone and also added a line to my plan, and he got me the best rate and added my company discount. There was no wait and the manager also came by to make sure I was taken care of. Had a great experience and will be back if I ever need anything. Thanks Cristian! read more

Hot girls! I just go to this place to check out if Verizon finally made a decent phone and look at the hot girls that work there.

I have been coming to this store for about ten years, ever since I got my first cell phone in high school. I don't come in very often; I don't buy a new phone until the one I'm using explodes and dies and I don't ever really have any problems that can't be solved just by calling tech support. But every time I do come in, the employees are really nice and helpful. I've seen this store go through so many changes but the customer service is always great! ps: I came in today to buy a new charger for my iPhone; I don't remember the last time I actually bought a charger that wasn't from a gas station or grocery store so I was a little out of the loop. Carmen greeted me with a smile and showed me what new options they had; I found one I really liked and I was able to get a discount on it which honestly made my day. She was so sweet and helpful! Thanks Carmen & thanks Verizon for being awesome. Even though I can barely afford you, I'll never ever leave. read more

Received THE worst service ever at this store. They need to close the store and start all over, hire and train new team. Current staff is full of misleading sales tactics including the so called "managers. read more

With tough times adjusting to businesses going remote and pushing customers to do everything through phone/app, things can get frustrating even for a tech savvy person like myself. I am so thankful for ASHANTE R. for being the most patient, helpful, and kind employee at this branch by helping me through my upgrade purchases. This was the second Verizon store I had visited today (after being rudely dismissed at another location) desperate for assistance after running into so many dead ends on the app and over the phone. Although I did not have an appointment scheduled, Ashante took the time to hear out my frustrations and took it upon himself to personally trouble shoot and guide me through the verizon app in making my purchases. It took him a couple tricks himself until he got through but he never once gave up and made sure everything was correctly inputted. He offered the absolute best customer service I could have asked for.. thanks Ashante! read more

I'm writing about the store in Brea and the one in orange mall, and Verizon customer service call in line. Without a doubt, the worst service, rudest workers and flat out liars I've ever had the displeasure of working with. These twenty somethings see a person with gray hair walk in and they immediately treat you with distain. Smug, smarmy attitudes. I was also assured by the person on the phone that I could get a go 55 unlimited plan and to go to the store in orange. I was immediately dismissed by two rude employees telling me I couldn't get that. I called Verizon back and a different operator told me I in fact could not get that plan. So the first operator lied. I could go on about the rude comments but suffice to say Verizon and their workers are scum. read more

So slow, the wait here is always 30+ minutes and there are exactly 2 seats! Also very unhelpful. My phone broke and I needed a new one. The signage on the phones stated the price but no features. I asked the sales person and she told me what phones were returned the least and that she heard the iPhone was good. Tons of help, that one... Anyway I had to leave, go home, look up reviews on the internet, then go back and buy it at a different store. read more

Great service! Was helped by Hugo, I have no complaints! The manager even hooked me up with a free tablet for my 5 years of service. Wasn't expecting that! read more

Had a great experience working with Jake. I highly recommend that you ask for him. He was patient and very helpful in completing our order, which took a long time after the iPhone 6 came out. He went out of his way to keep us informed and up to date. Great customer service. read more

Today my daughter and i went into verizon to get phones The first dude that helped us was mean unhelpful and unwilling to help a 10 year plus customer of Verizon to see why she was not eligible to get a new phone or for what kind of other offers they could do. We left the store and then came back to get help from a wonderful man named Vysal Vann. He was so awesome and helped us out got me a great deal to new phones and other promos that went with the deal that I got. He stayed there for an extra 45 minutes while our phones loaded up to make sure that all of our data had transferred he was funny helpful and totally gave us a great deal if you're ever in Brea at the Verizon store and ask for him read more

Oh my god. Is this really a Verizon direct store? I have never been this mad at a store for my entire life. Why is this store still open? How can Verizon tolerate this kind of customer service? Few days ago, I found out that my plan was screwed. I was charged for more than what I was promised, after a data plan upgrade was done at this store. When I went in there and ask the rep to correct it, he did not bother to dig into the issues and found out what had really happened. He told me there was nothing he could do. It was on the contract I signed. I told the rep that I wanted to file a formal complaint. He said you could do that, but there was still nothing he could do. I asked for the manager, he said he could call the manager, but there is nothing that the manager could do, too. (I guess he was representing himself, his manager, and everybody at Verizon Wireless) I told him I could sue them. Finally, the man next to him (which I assume might be the manager, which had been kept quiet all this time) told him to remain silent and told me to have a nice day. I got back to the office. Called Verizon Wireless directly. Took 30 minutes. But they resolved my issue. If you want to go visit this store, good luck. read more

Great and fast service with Dion. Thank you so very much! He was very friendly and informative, I could not have been more satisfied.

Eric the manager was very nice and helpful letting me return the phone case I had bought.

Five stars. There is a superstar employee named Jawan Higgins. Extremely courteous, knowledgeable, professional and a great employee. When you go to Verizon in Brea, CA. Ask for Jawan, if you have to wait an extra five minutes do it . His customer service is like the Ritz Carlton, he takes the time to make sure everything is right. He will probably be the next manager. Thank you Jawan for treating my family so well. read more

Sal made it very easy and pleasant to get a sim card and I didn't even buy my phone there. Very helpful and friendly.

Went to the Brea store today to transfer my phones to a new business account. Worked with a guy named Steve, who could not have been more rude & not helpful at all. I asked for an unlimited business plan & when I got home to review my changes online, that is not what I had signed up for. I asked him to make my business address & the billing address different & he said he would but didn't. What a waste of my time working with him. I had to get on the phone with Verizon later that day to try & fix everything he had screwed up. I have been a Verizon customer for a long time & do like the coverage & service but I will be contacting the store manager about this terrible store representative. read more

Jenny Alfaro was amazing. She has since moved to the Fullerton store but she helped us with our very complicated move. We appreciated all the time she took to make sure all our company's phone were transitioned smoothly and our information was not lost. read more

Started off by going to the La Habra Verizon and they were zero help, referred us to call a 1-800 number. All my husband and I wanted to do was combine our accounts and we wanted to make sure it was done right. So we took off for the Brea Verizon. Melody greeted us at the door and was eager to help. I told her what we wanted to do and she efficiently navigated her way through the process. We were in and out within 30mins. Thank you for all your help Melody!! read more

This review is for Sergio and Sergio only. We have never had a bad experience coming in here. In fact, we live about 20 minutes away with a verizon down the street and have always drove to this location if we have ever had problems because of the excellent service. Well, today I went in with my sister who has been having issues with her phone. Sergio approached us and told us that he was going to take a look at her phone in the back, but that her warranty was automatically voided because her screen was cracked. Now, Im not sure how true this is, but last time I checked when I had Verizon, you have a warranty to cover things like a cracked screens. He blamed it all on her cracked screen which happened over a year ago, so that was the first thing that bothered us. Second of all, we told him that she was waiting for the new iPhone 8 to come out and he told us that it isnt coming out until next year in September as in September of 2018 and that the iPhone 7s is the next phone coming out. Again, very wrong. He kept feeding us incorrect info and was extremely pushy which made me angry and uncomfortable. We ended up leaving with a broken phone because the service from Sergio was useless and he just left us in the middle of the store. Never going back here read more

I came into to switch service. I dealt with a Rep named Adam. He was very nice and upfront with everything. I have seen all the bad reviews but honestly this new rep was a perfect angel. I really think he is the best rep in the store. If you need to upgrade or get a phone ask for Adam. read more

Earlier today I had been into the new Verizon store on Rose in Placentia and they were of no help to me. I had only gone there because they are closer to my home. I have always shopped at this Brea location and today was reminded why. First, based on my earlier experience today, Verizon almost lost me as a customer (and I have been with them since before they were Verizon and were Air Touch Cellular in 1995!). But rather than deal with trying to find a new carrier, I decided to give Verizon one more shot. As soon as I walked in to the Brea store, Melody, the associate, greeted me and immediately helped me with my issue. And although she wasn't able to handle everything there in the store, she graciously took the time to get me the information from Verizon and Zagg that I needed to file my claim. Not only that, even after I had walked out of the store, she ran out to my car to explain one more thing to me! That is the customer service that ALL Verizon employees should offer. Melody should be employee of the month in my book. Never once did she try to upsell me or get me to look into a new phone. She was so professional. And she saved me from leaving Verizon. I learned my lesson - this store is the one to come to and not the store in Placentia. It may be a bit more of a drive, but it was worth it. Thank you Melody! read more

Don't go into this store! I have had nothing but problems with my bill since I went in for my upgrade in September! In a nutshell, the service caused me to having nothing but problems with my bill since that time. Have been into the store 3 times to get it rectified to no avail. Recently called Verizon directly (wherever they are) regarding my billing problems. Basically, it was sorry, you have to pay the latest bill. The problems caused by the Brea office is now resulting in me having to pay a $305 bill. I have been a Verizon customer for many years. Never have I encountered such a problem. Don't just stay away from Brea; stay away from Verizon! read more

Slow customer service but helpful once you get helped. I waited over 30mins and I know what I wanted when I walked in. I switched to Verizon from sprint so they have to be better... LOL read more

I have been coming to this location for a few years now and Johnny Puentes is now the only person I deal with. He is always so helpful when it comes to looking for the best deal and is honest with telling me which accessories I will actually use on my day in day out basis. Any problems I have with my phone or questions, he always makes time for me to come in and talk. I will continue my business here because of him. Thank you Johnny. read more

I came in today with the intent of switching my prepaid service from my Samsung Galaxy Note 4 to my new iPhone 6s. I was worried it would take a while but one of the sales representatives literally took 5 minutes switching my phone number to the new SIM. I was in and out so quickly. Will definitely come back if I need good customer service! read more