Went in July to do a phone trade-in to get 800$ off the iPhone 13. I was helped by Kendall and he told me it would take a few billing cycles for the discount to go through. Finally by the end of October I was still getting billed way more than the discount said, so I went back in to the store to see what was going on. Apparently Kendall never had me sign an e-document, and I was no longer eligible for the discount. The best they could do was 400$ off my phone for the billing cycle. If I knew that I wasn't getting the 800$ off, I wouldn't have upgraded my phone, and I now have a much higher phone bill than what I was expecting. Im Very upset by Kendall not informing me of this and would not recommend going to him for help. read more

This is the best Verizon store in Bend-by far. I have been to all of them over the years and have always felt the major "used car" type pressure at all the stores with the exception of this one. I have worked with 3 different sales people in this store and they all show the same mentality of high level customer service. Now, I will only go to this store...I urge you to do the same. read more

Was looking to trade-in my cracked screen phone for a new Pixel. They had the phone in stock and delivered a generous trade-in deal. Transaction was smooth. read more

Prior experiences with cell phone sellers made us dread this upcoming visit for new phones. However, after this visit we had not only new phones but a wonderful new acquaintance and resource! Starting with our first phone call to this Bend location, John S. very patiently walked us through everything we needed to know to order new i-phone 13 Pros, answered each and every question, got us into better plans for less money and clearly stated what everything would cost. When the phones arrived a few days later, John S. was every bit as patient and helpful and wouldn't let us leave until we were confident new users. Great experience! read more

Buyer beware. Someone used my ID to purchase three phones and bill me. When attempting to resolve this issue, Verizon was of NO help! Even when I reported identity theft to local police, could the sergeant get any help from them. However, both my local bank and police guessed the perpetrated was Verizon. Apparently, other issues besides mine. Verizon needs to tighten their security and rethink their sales requirements. I am not a Verizon customer, nor will I ever be one. Do not choose this carrier! read more

My daughter went in to Cellular Sales, Bend OR to get help with her two phones that were having issues with password lock outs on their gmail. Found out later it was just someone that hacked into their email and kept changing the password. At the Cellular Sales/Verizon store in Bend, OR, Jesse Hart said they could just trade in the phones for two new phones straight across. No additional cost. As I'm the account holder, I was shocked to see my monthly cell phone bill jump from 450.00 per month to 650.00. Yes that's a lot even for 7 lines. My daughter was totally taken advantage of. She traded in two very new working phones (only about 4 months old) with 500.00 balances and got two new ones with 980.00 balances. Doesn't look straight across to me! To add insult to injury - when I returned one of the phones within the 15 day grace period - they charged my a $30.00 restock fee. I suggest Verizon customers avoid Cellular Sales in Bend OR. They will rip you off. read more

BEWARE! I wrote a lengthy detailed review but erased accidentally.... So now Briefly: My daughter and I stopped in to resolve issues at the 'Verizon Store' in Countryside Mall Clearwater FL for our Samsung and Apple phones, were slickly sold new LG's as being easy to switch, superior quality, no lawsuits, and lower monthly bills. They used DATA rather than WIFI to transfer apps causing huge overages which we only discovered later, the phones and their cameras are Inferior, there were huge issues in switching phones still not resolved 6 weeks later, our monthly bills are higher, and all contract issues or returns can only be at Cellular Sales stores.... for which I had to drive 2 hours to be within the 14 day return time and was then slickly talked out of returning mine. They are NOT Verizon salespeople... They are slick pushy sales people, and are paid for making sales of their purchased and stocked products.... not for all product history or quality and what is best for customer. We both have spent many stressful hours resolving issues with Verizon's excellent customer service, but now it is too late to turn in phones and are both stuck for two more years. But also, Shame on Verizon. Cellular Sales uses Verizon signs and logos with no obvious difference. . I had this happen 2 years ago on a tablet purchase in Enfield MA, but only now realize the difference and reason for the slick sales techniques, the misinformation I was given, and the huge disadvantages in follow up after sales. So don't buy from Cellular Sales - Ever, and think twice about Verizon. My next carrier and next phone will both be selected with great research and care. read more

The lady that helped us was so deceitful that I am embarrassed for her there were several instances she flat out lied to us about what we could do with our service after the fact. We wanted to purchase the phone she skirted around put them on the bill and then we find out we can't pay for them we have to pay on time. There is no excuse for a business deceiving customers to make a sale! Shame on them, go directly to the Verizon store don't do business with this store. read more

So I walk in and see the place a mess and one of the sales person with his shoes and socks off with a pack on his desk. I am like ok this is weird but I need my phone fixed. So the guy I go to is watching the game on his phone and doesn't turn it off, it's loud. Then he says I know what the problem is but can't fix it. What a great store read more

I have not always had good luck with cell phone stores, but the customer service that I received from the store on 3rd Street in Bend, OR was beyond phenomenal! The representative was polite, kind, friendly and very well informed. I didn't feel like I was being pushed to spend money before I could leave the store. read more

This store reminds me of a car dealership and its employees will say anything "mostly lies" to make a sale. I was sold a screen saver guaranteed replacement should it break, well two years later I finally cracked it went into Verizon was told it would cost me $29.95 unless I had my receipt and wanting to contact the company that makes them. what BS is this! never again will I go to this damn store. Sales vultures!! Beware!! read more

Over one year ago, the personnel at this store told my husband he would get $150 off our bill and a tablet if he upgraded. He upgraded (did get the tablet right then and there) but we never did get the promised money off. We have been to this store multiple times, waiting for someone to help us, speaking to a new person every time, who take much time "looking it up" in their computer, eventually agreeing that yes, he is supposed to get the discount, and that is the last we hear about it. The last woman we dealt with made a "personal promise" that we would get it but no dice. Every time we go there, there is some irate customer yelling at them about their service, making me feel like they do this kind of shenanigans to many, many customers. read more

Went in today to upgrade my phone. Luke was super helpful & the whole process of upgrading my phone was easy! Everyone in the store was amazing & friendly. Definitely recommend!!! read more

Really frustrated. Previously posted a 5 star review expressing my appreciation for the clarity and professionalism of the sales guy. However, 3 months later I'm still jumping through hoops having to clean up a mess that could have been avoided if he just did his job correctly and did what he had promised. The phones we traded in were never sent in. We never received a tracking code. I was waiting for months for a credit to be applied to my account. I was told it takes a few billing cycles so I waited. Low and behold, nothing was submitted until I called the store then all the sudden they're being sent it. I received some wacky discount on one bill with no explanation or description and nothing added to my next one. I chatted with Verizon on the app then was re directed to the trade in team where I was on hold for an hour and 10 mins. The promotion was never applied because they didn't receive my phones in time, I had to explain the whole story again and they had to make a revision which I now have to wait a week and follow up to make sure it's applied. Should have left when I wanted to initially before I got sucked into this scam. read more

Our representative was fantastic, they kept things COVID safe and clean and the entire process for two new phones went really smooth. Our representative (Kristen) was great and had a lot of knowledge. Very polite, very kind. read more

We went to CellularSales to purchase a new phone for my husband. Our sales representative, Sam, offered us $300 for a sales promotion. He did not say the $300 would be prorated over the next two years. Sam also said he would give us an additional $100 sales promotion, but later told us he misspoke, and we were not eligible for the $100 promotion. When we decided to walk away from the purchase, Sam said he would honor the $100 deal. To us, this felt like a case of bait and switch. Sam did take time to explain the use of the new phone to my husband, and he worked with me to address several questions I had concerning my phone. read more

Dissatisfied with my first and last experience with this store . No knowledge of products , no clue what I was looking for . Rude , . Good luck with your careers read more

If possible to leave 0 stars, we would. Put mobile router on hold after calling earlier in day. Drove out of way - showed up and they tried to charge us 2x the price promised (no prices marked on items so they can try to charge anything they feel like). So unprofessional and lazy. They (Brad) tried to up-sell and forced us to walk away empty-handed when they could have made an easy sale. read more

Bad service, I was sold two phones for my kids for a certain price come to find out that was not in fact the price I was going to be charged. But of course by the time you figure that out it is too late to return the phones. Contacted Verizon and was told to come go into this location since it's an authorized retailer. I feel like that should be explained to you not just a sticker that is partially peeled off on the door. How am I to know how that stuff works. Cooperate called me and basically told me too bad there was nothing they would do for me and they did not care they would lose my business. I will say the people I talked to in the store that made the claim were nice and as helpful as they could be. But that won't exactly make up for the $400 extra I will be paying for 2 crappy phones that don't even work half the time. Very unimpressed read more

I went into this store to buy a phone case and finally had to leave without anything. They started asking questions like whats your address, whats your email, who's name is on the other phones on your Verizon account what is your VERIZON PIN! I declined to give them some of this information and was told without this they could not sell me a phone case. Your kidding me, I am no privacy nut but they have no right to have this information. They are not Verizon and have no purpose being able to access my Verizon account in order to sell me a phone case. My advice...NEVER visit this store or use this company. read more

I stopped by to pick up a phone that I had ordered in-store 2 weeks prior. Though they promised to call when it arrived, I never heard anything so I had to hunt it down. When I went to pick it up, it took OVER AN HOUR to get my phone..:only 10 minutes were waiting for a sales associate, the rest was him trying to figure out how to activate it. Mind you, I had already gone into the store and worked with a sales associate to order it. Terrible experience and I honestly can't figure out what took so long. Someone had warned me that this store was not good, I should have listened. read more

Came in toward the end of the day to ask a quick question. Two employees (very young guys) were so wrapped up in the one other customer there they never thought to separate themselves to see if I could be helped. So after standing there listening to them chat for a few minutes I just left. I'll be heading to the other store for help. read more

This is NOT a Verizon company store. They are an "authorized retailer." What this means in my experience is HIGH PRESSURE sales of crap you don't want. I went in because my tempered glass on my Pixel had cracked, so I needed a new one, and I also needed a car charger. The whole visit should have take 10 minutes, tops. I was there 30 minutes, while they continued to offer me a string of things I had NO interest in. New tablet? Roadside assistance device? (This one really cracked me up as their selling point was that I'd be able to track the speed and locations my kids are driving...I had my kids with me this particular day. My kids are 3 and 4 years old). No, no, no. Can I just get my new screen cover and a car charger? Turns out the car charger they sold me wasn't for my phone. (Since they don't let you browse, and they bring you what you "need", I fully blame them). The only good thing I'll say about the store is that they did refund me when I took it back. I found one on Amazon for half the price of what they sold me, and it actually works for my phone. read more

So I go in to buy a new IPhone. The salesman trys over and over to sell me an Android. I tell him I don't want to learn a new operating system. He insists I really want the Android, undoubtedly because he gets a spiff or commission for selling what they want to dump. I insist on an IPhone. He relents. He asks what I want to do with my old IPhone and tells me Verizon will give me 350 bucks credit for it. I assume he means 350 bucks credit NOW...but 'no', he says after I purchase the new phone...the credit will show on the next bill. Two billing cycles go by without credit. I call Verizon. They say my next bill will show a credit for 7 bucks. It should be 350 I say and I am told that it will be 300 but it is 'paid' over a period of TWO YEARS. These people are crooks! read more

Great service. Called ahead to check, but no appointment necessary. Steve had phones ready for me to review based on previous experience with Verizon. Got in and out with new phone quickly. At night I realized my phone was not compatible with my hearing aids. Returned, saw Steve again and switched out to a compatible device. Great service. read more

Visited on a Sunday around 5pm, needing to get a new phone that wasn't a piece of junk. I was a previous sprint customer and glad I switched to Verizon. Jesse was incredibly helpful and definitely made the experience a lot less of a hassle. Everyone was personable and friendly, I would highly recommend. Jury is still out if Jesse is a Brazilian pop star :) read more

I couldn't be happier switching from T-Mobile to Verizon. Chris the manager was extremely helpful, friendly, and a pleasure to work with. I usually don't write reviews for these type of things but he went above and beyond with excellent customer service. I highly recommend this store for any of your cell phone needs. read more

Went to the Bend, Oregon store and we were helped by Ben Bermel as for two phone upgrades. It was pleasant, quick, and professional. Many thanks! read more

Bradley Clem helped us through a long, painful process, involving matching up passwords with email addresses and log-in procedures.... for iphone and ipad changes. Maybe 30-45 minutes of us fumbling around in our password book to find the right combinations. Brad was GREAT. Patient, helpful to the max. No stress, no eye-rolling, just EXCELLENT service. Give him a raise...... read more

Jordan Saved the day and Made my day today!! I stopped in their store panicked as my gps wasn't working and I needed it to get to a doctor's appt asap! He recognized my panic, quietly took my phone and within 2 minutes, smiled, handed me my phone and said, "You're good to go!" Happy Lady and, I'm happy to report I made it on time to my doctor's appt. Thanks Jordan for not treating me like a number and recognizing the urgency of my situation and responding with action...I truly appreciate you!! read more

I had a great experience at this location and also was really impressed with the employees who worked on my phone. One of the guys who helped me tremendously, Brad, I found out it was only his fourth day... seemed like he had worked there for years! Super great service! Thanks again! read more

We always dread buying new phones and dealing with the transferring of data, etc., but Brad Clem made the whole process much easier. He worked with us every step of the way and stayed with us until we were totally squared away. Thank you, Brad! read more

This store is solely for retail sales. NEVER go there for service. We brought in new phones purchased elsewhere to set up sim cards and they not only gave us the wrong sim cards but they also managed to switch all the phone lines on our accounts. They then told us to come back in to "trouble shoot"...came back to be told in person they can't help and call tech support. Verizon online tech support no help...finally we went to the "corporate" Verizon at River Bend...they set us up in minutes. From now on we'll always go to River Bend. read more

After several months, I finally got the motivation to go to the Verizon store in Oneida, NY to get my cell phone repaired or upgraded. I met with Todd Serow, a wireless account manager. His patient manner in explaining my options and the differences immediately put me at ease. After all my questions I decided on 3 iPhones for our family. Todd took care of setting my phone up, answering A LOT of questions, and writing out directions so I could set up the other phones from home. When we had trouble doing so, I did as Todd suggested to call him directly. He helped us then, and then actually walked us through the back ups and set ups on both other phones Sunday afternoon, a process that took nearly 2 hours. He was incredibly patient and knowledgeable and took me right through the process to the end! Can not thank you enough, Todd! Extremely happy with my experience! read more

They lie about the fees even if you ask them for the entire amount. Said their printer was broken and couldn't print the invoice, only to find out that it was for an $80 fee that they never disclosed. When I followed up I never received a response. Go to Verizon corporate even if it is inconvenient. read more

I traded in a Pixel 3 for a 10xr. The representative was organized, clear about options and costs, and provide very useful advice. This stuff is still too damn expensive though. read more

Don't let the 1 star fool you, it's the only one to pick. No stars - negative stars would be my first choice. I would have expected a better experience from a company of this caliber, unfortunately that was not the case. When I added a new line to my plan Jesse Hart told me that the phone was FREE! That was not the case. After receiving my phone bill - there is was a charge for $730.00! Had we known is was not FREE, we would have just kept our own phone we had. After exhausting phone calls to Verizon Customer Service and having to go into the store 3 times to resolve this issue left me wondering what kind of company would take such advantage of me like this? There was no Manager in the store to talk to nor anyone with any Supervisor ability to talk to. I was given the run around with another salesman Kendall and literally told to come back on a Wednesday. Kendall even called Jesse Hart at home to discuss my issue over the phone. Jesse denied the free phone and I could literally HEAR him mock me over their conversation and Kendall laughed. Am I in Jr. High? Humiliated and angry I left. No one has bothered to call me back from this store to this day - even though I was told the Manager would be returning my calls. I have been shuffled around since the beginning of this free phone scam and it is still not resolved. It looks like they won, I got hammered paying for a new phone that was suppose to be free. Run don't walk from this store. Put your time and money into a business that actually cares about YOU! read more

Went into this store, needing a nano sim for my iphone 5, because it wouldn't activate on my account without a new one. When I walked into the door, they were not that busy, so a guy helped me. He went in the back to get a nano sim, he came back out, and said that will be $15. Every verizon store i've gone too- they've been free, and I told him that. I've been a customer for 3 years, told him that too, and regardless they wanted $15. My advice: Judging by the previous reviews and mine, I'd say to avoid giving your business to this store and go to the retail store near macys on the north end of town. These guys here are trying to make a buck off of something that costs nothing to them. read more

Don't go here. They're an authorized dealer, and all of my experience with them confirms they 1) don't know what they're talking about and 2)are just trying to work you over. Specifically, Lauren and Hayden. The headache they have caused us, combined with the time lost trying to fix their lies, is just unacceptable. Again, you're better off never stepping a foot in their door. read more

I was encouraged to write this complaint by VERIZON CORPORATE. I have been a Verizon customer for over 20 years and my experience up to my experience at this Bend Verizon Store was outstanding. My experience at this Bend location could not have been WORSE. After receiving assistance from Alexis Eudy and her associates at this Bend location: 1. The 15-20 minute quoted time to get a new phone took 2 hours. 2. I ended up with unnecessary charges, that Verizon Corporate removed. 3. In the process of changing my plan Alexis completely screwed up my account. Until it was fixed by Verizon Corporate Customer Service. Following this, VERIZON CORPORATE asked me to write this review. They were as unimpressed as I was. I WOULD NOT RECOMEND ANYONE TO DO BUSINESS WITH THIS STORE!!!!! They are not educated in the Verizon products, the services that Verizon provides or how to implement either. Verizon is a great service provider and offers great products, just do business with locations and representatives who represent Verizon and their products and services well. THE EMPOYEES AT THIS BEND VERIZON STORE DO NOT!!!! read more