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Aaron's

1.0 (3 reviews)
Closed • 10:00 am - 8:00 pm

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Johnson Brothers Appliances - local appreciation

Johnson Brothers Appliances

(86 reviews)

$$

I recently purchased a range from Johnson Brothers Appliances. Daniel, the Director of Sales,…read moreassured me that he would assist me with any issues. However, when I called the next morning after the delivery, he was unhelpful and unpleasant! Initially, I was excited to use my new range! However, that evening, I noticed that the outside became extremely hot while baking a pizza. I called the next morning, and Eric answered the phone. He was rude and dismissed my concerns, stating that ranges are going to get hot. He transferred my call to Daniel, who argued with me, insisting that he didn't want to "play ring around the Rosie with me and ranges!" During another conversation, Daniel made it clear that this wasn't a "blouse I bought at Walmart that I wanted to return!" These responses were unacceptable! Consequently, I decided not to exchange the range and will not purchase from this unpleasant and unprofessional company again. I am disappointed with the poor customer service provided by this local appliance store. After enduring several unpleasant phone calls and writing a letter to them (which included a statement from their own service representative who inspected the range and identified a "poor design issue"), I finally received a refund. While they may be satisfactory when you make a purchase, they offer terrible customer service if you encounter any problems, even if you contact them within the 48-hour window after delivery. I cannot recommend this company!

My wife and I purchased a Speed Queen 27" Stacked Washer/Dryer in matte black from Johnson Brothers…read moreAppliances on November 5, 2025. It was scheduled for delivery to our home in La Pine on November 12, 2025. The Account Manager, Stephen Mount, met us shortly after our arrival. He was pleasant and cordial when showing us the various examples of the Speed Queen washers and dryers. He carefully explained the similarities and differences which we examined and considered. We settled on the stackable model because of our limited laundry room space. The stackable gave us additional useful space. The delivery, hookup, and demonstration took place by their delivery personnel Kyle and Axel. Both individuals were obviously experienced and very careful in both old appliance removal new appliance installation. The 4" exhaust tube was readily cut to an appropriate length and hooked up by two clamps. The 4-prong 240V electrical cord was only 6 feet long and barely reached the outlet at the bottom of the wall. However, Kyle was able to reverse the outlet plugin to make it fit. A slight recommendation on my part would be to carry both a 6-foot and 8-foot 240V cord to accommodate these instances. I'm highly impressed with both the knowledge and professionalism of their store staff and technical staff. They make purchases very easy and painless. I highly recommend Johnson Brothers for any household appliances you may need. They have a plethora of types, styles, and sizes to fit the need of every homeowner.

High Desert Appliance Service - Trr T  B.     An.    My    My v L l y mygu v g N        S  N

High Desert Appliance Service

(35 reviews)

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I definitely recommend High Desert Appliance Service. Garret and his partner did a terrific job…read morefixing my built-in refrigerator/freezer and microwave. Neither had been working correctly for many months - the icemaker stopped working over a year ago! They properly diagnosed all issues on the first visit, ordered the right parts, and fixed everything on the second visit. In the 5 years I've owned my house, the refrigerator/freezer has never worked better! Much quieter, and colder! Garret and his partner were friendly, professional, and wore facemasks the entire time. I had difficulty reaching the company by phone, but they are super responsive to emails. I would definitely work with them in the future.

Aaron's - electronics - Updated May 2026

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