We love City Home. They carry some fabulous, unique pieces. Nancy is our favorite, but all of the…read moresalespeople are great. Check their return policy. Their inventory rotates regularly, so swing by regularly.

This store had so many great pieces, well decorated and friendly staff. Michelle helped us and went…read moreabove and beyond getting info for us-will definitely purchase our furniture there. Great store!

Well... I tried buying something here. I got no acknowledgment when I walked in and they were not…read morebusy. I ended up leaving and going home to measuring the space I had in mind for the piece of furniture. I called and was told I would receive a call back with the exact measurements. Never received a call. Then I emailed. No reply. Not sure how they make sales. I have moved on since.

Although I've purchased home accessories for myself and gift items for others at Haven Home in the…read morepast, last month was the first time to purchase a furniture item from them. Previous review updated to reflect the experience of that purchase which was 5 star worthy all the way. That's the bottom line. Details follow for those interested in knowing more. DESIGN -SALES STAFF TOP NOTCH SERVICE I'd been looking for a table for my kitchen nook in the mode of "I'll know it when I see it". The one I once saw that could have been "it" was from a high end furniture maker that is usually "to the trade" only and way outside my budget. Make that WAY. In hunting for that table, my husband and I stopped in Haven Home last month and there "it" was. Well, potential to be "it" with several changes. So I was delighted to learn the table on the floor that caught our eyes had been made for Haven Home by a local guy and yes, they said, they were certain he could modify it for us as a custom piece. The friendly staff (they are all design professionals at Haven Home which is a great asset for the store) was happy to contact the furniture maker and learn that he could make this for us in solid alder, with an un-distressed base, change the top to solid from planked and modify the plinth. Great to know and "it" was found! Also, although he does a good job on his own finish work and prefers to finish his own creations, they also reached agreement with the furniture maker to provide the table unfinished so we could have the local fantabulous finishing company we have used for other custom furniture finish this for us. That was a particularly good thing, as it would have been a deal braker not to have that finish company involved. (See Morgan's http://www.yelp.com/biz/morgans-fine-finishes-bend ) Haven Home staff also negotiated a price that was fair all around, for them, the furniture maker and us. They arranged a "meet me" at the store or our home, as we preferred (we chose the store) to talk to the furniture maker in person and then were comfortable with us following up with him at his shop to verify the table was as discussed before delivery to the finishing expert. In turn, the furniture maker was happy to have us do that as well as he is dedicated to customer satisfaction with the final product. This transaction could not have been made any easier a process for us as buyers. Fun too to work with the furniture maker. We are pleased with the outcome of the table itself. CONNECTING COMMUNITY BASED CRAFTSMEN WITH BUYERS Another great service is provided by Haven by tying community craftsmen to local buyers who would not otherwise know of them or maybe use them even if they did. It was that Haven had his items on the floor for us to discern quality and stood behind the work that gave us the confidence to contract this furniture maker. This in turn supports a local crafstman who has created jobs for the two or three folks that work with him. In a community where unemployment is still in double digit figures, that kind of crasftsman - business support is a very good thing. USE THEM OR LOSE THEM While some other furniture businesses in Bend that existed before the 2008 downturn, like this one did, have been knee-capped or even done in by the home building collapse in Bend after that time, Haven Home continues on. Although it is clear the economy has had a toll on them too; as example the store is not chock-a-block with accessories and gift items and furniture as it used to be. I imagine the smaller inventories are driven by economics. So use them or lose them for local speciality stores like this. . Based on our experience, Haven Home provides top notch service and is s a great place to find quality items, both national branded and locally created. We will be happy to be their customers again. EVERYTHING IS CONNECTED TO EVERYTHING ELSE - ACCESSIBIILTY Worth nothing that once upon a time Haven Home was in a building that was inaccessible to people like me (I have MS) who can't navigate steps. I lost out on equal access to their goods and services and they lost out on my business. Now Haven Home is one of the most easily accessible home furnishing stores, both in the door and around the store for barrier free shopping. Now I am able to spend my money with their store. As unbelievable as it is, there are businesses opening all the time in new spaces in Bend, even 23 years after the ADA was passed, that have equal access barriers in place. Everyone in the community loses when that continues. Everyone benefits when places operate like Haven Home with equal access.

This is literally a one stop shop. Sophie and Angela and support staff really know the business and…read morecan give great advice. Prices and Services fair for the area. Highly recommend this business.

Beautiful, high quality furniture! With an amazing, knowledgeable staff. You will receive top…read morequality service and expertise!

My husband and I went to Bend to select a black walnut slab. Mike Ross and team happily helped us…read morefind what we were looking for at the right price point. When our dining room table was completed, Mike drove all the way up to Seattle to put it together in our kitchen. When we realized the table had rings from our coffee mugs, Mike drove all the way back up to sand and wax the table so the rings disappeared. These guys went above and beyond, were great to work with, and much cheaper than anything you'll find in Seattle. Highly recommend for beautiful wood furniture.

I had a great experience here. Mike was super nice and very knowledgable. The furniture is…read morestunning. I highly recommend this shop.

Good place for discount Ashley furniture (which isn't the best but it's pretty much all Bend has in…read morelower to mid range options! Everyone was very helpful and efficient and they even delivered my furniture and set it up. It's basically couches and chairs.

We ordered our couch from here and love it! Victor was very helpful and knowledgeable with picking…read morethe best couch for us.

Amazing Amish furniture!! Great selection and then some if you go to their catalog! Both Corey and…read moreHugh have been very helpful on all of our visits. The deliveries were all delightful. Very courteous and excellent set up.

I have been into this store many times to browse and shop over the last 5 years. I purchased a bed…read moreside table on one occasion and 8 dining chairs on another occasion. The dining chairs arrived with the wrong color leather seat... apparently the leather option I selected from their samples was no longer available so instead of letting me know they just went ahead with a different color. After a few months of waiting for my order, I decided not to mess with it and keep what they sent. There was no other good option. More recently I was nearing an order on a bedroom furniture set. I had spoken with them a number of times over a couple of years but did not pull the trigger because I was not 100% sure - particularly since the purchase was going to be $12-14k. When I finally settled in on the items for purchase, they wrote me up a quote for me to bring home to review with my husband. They had written up one or two similar quotes previously, but pricing was constantly changing and I had not yet decided on a specific wood/stain. After I received the quote and a wood sample, I left the store only to return a minute later to ask a question. Hugh and his co-worker were not aware that I was in the store, at which point I heard them bashing me - about how I go in there all the time, don't make up my mind, etc. It went on for a few minutes and I left before they finished talking about me. WTH - I guess that I used up so much of their "valuable time" I deserved it (note - store was always empty). The next day I returned the wood sample, letting Hugh know why I would not be shopping there any longer. He was speechless.

This shop is lovely. That said, I'm wondering about their market and their location. It's an odd…read morelittle spot, former home of Rescue, across from Newport Market, next to Devore's. There is a lot of traffic at Newport, but this place is across the street, I'm not convinced that anyone is going to notice this place. That said, the merchandise is lovely. Clean, crisp home decor. Very neutral colors. Not a lot of decorating risks showcases. I loved all of the tableware, would love some of their dishes. Very pricey. I did not check out the prices on bedroom furnishings. Great displays both inside and in the window (I guess that's inside too). No one greeted me when I came in, it took a few minutes, she was with another customer. What can you do? Beautifully put together store. Not sure what their market penetration will be in Bend, but I'm guessing they researched all that. Worth a look.

Walk in, and these are the adjectives that will come to mind: Exquisite. Sumptuous. Luxurious. Yet:…read moreApproachable. Whimsical. Utterly delightful. The balance is pitch perfect. I wanted everything, left with nothing, and yet still felt so fulfilled and inspired!

Incredible service with very helpful and friendly staff. Good pricing for the product they carry…read moreespecially comparing to lower end stores like Ashley. 5 out of 5!

Bought my old recliner years ago from Wilson's. Know Martin. Levi, our salesman was excellent and…read moregot my new chair within an hour! If you're a cranky old Veteran and need a great recliner? Wilson's any day.