Don't buy here. Lack of communication, price increases and especially hidden fees...lack of…read morecustomer service. As a local, I would never buy here again and have told everyone we know to avoid this place. We tried to work with them, our furniture ordered was delayed outside the 90 day window...wait over 90 days for furniture??? They don't care. They want to charge to cancel, though they have not fulfilled what they promised.

Beautiful store with a great selection of quality furniture and home decor. The pieces are stylish…read moreand well-made, and the staff is friendly and helpful without being pushy. A great place to find something unique for your home!

This is literally a one stop shop. Sophie and Angela and support staff really know the business and…read morecan give great advice. Prices and Services fair for the area. Highly recommend this business.

Beautiful, high quality furniture! With an amazing, knowledgeable staff. You will receive top…read morequality service and expertise!

We love City Home. They carry some fabulous, unique pieces. Nancy is our favorite, but all of the…read moresalespeople are great. Check their return policy. Their inventory rotates regularly, so swing by regularly.

This store had so many great pieces, well decorated and friendly staff. Michelle helped us and went…read moreabove and beyond getting info for us-will definitely purchase our furniture there. Great store!

We looked all over town for a wall-hugging theater-style sofa. No one at the other stores knew what…read morewe were talking about and couldn't help us. As soon as we walked in this store we were greeted by a friendly lady who turned out to be the owner. She knew exactly what we were asking for and showed us their selections. We found the perfect set and absolutely love it. This was our best furniture buying experience ever. No pressure, excellent service, and great price. We will be loyal customers for now on!

The worst buying experience I've ever had buying furniture. So dishonest, sell you one thing, then…read moregive you something else. Bad People!!!!~!

This is a gorgeous home shopping experience. It's filled with quality items with impeccable taste…read moreto make one's space truly feel like home. This is not the typical boring beige feel, it's filled with unique pieces to compliment one's existing taste or build upon. The woman who is usually there is absolutely lovely, and also always dressed impeccably.

Most beautiful collection of unique and upscale novelties for your home and you! Very special…read morecollections. Makes me happy to see such gorgeous items. The dinnerware and kitchen accessories are very different Today I bought large soup bowls for a ladies dinner and whoops.... Found a faux fur vest for myself the owners are normally there and could not be more accommodating. Even the bags and tissue paper are gorgeous! A real treat, always. Thank you for being in Bend

My husband and I went to Bend to select a black walnut slab. Mike Ross and team happily helped us…read morefind what we were looking for at the right price point. When our dining room table was completed, Mike drove all the way up to Seattle to put it together in our kitchen. When we realized the table had rings from our coffee mugs, Mike drove all the way back up to sand and wax the table so the rings disappeared. These guys went above and beyond, were great to work with, and much cheaper than anything you'll find in Seattle. Highly recommend for beautiful wood furniture.

I had a great experience here. Mike was super nice and very knowledgable. The furniture is…read morestunning. I highly recommend this shop.

Me -Fresh from Alaska to Bend and searching for a FuN, fab and friendly place to help me furnish my…read morenew home- well, after a few boring stops, I rolled in to Bend UpStyle. Yay 10's across the board for: selection, presentation, service, prices and the awesome quality of the customer care! A BIG Thank-you to the staff at "Bend UpStyle" for welcoming me to Bend and making it a pleasant experience furnishing my new home!

These guys were awesome! Eric and Jason both rock! They were very helpful and accommodating and…read moresharing options to make my decision. There was absolutely no high pressure to purchase anything and I found that comforting and refreshing. The store has the inherent feel that repeat customers are appreciated. There was NO ridiculous markup, as I saw several items that were markedly more expensive elsewhere. Unfortunately, I had over paid 5 times more for an item I saw in their store. I would definitely be dealing with these guys again, and again.

Well... I tried buying something here. I got no acknowledgment when I walked in and they were not…read morebusy. I ended up leaving and going home to measuring the space I had in mind for the piece of furniture. I called and was told I would receive a call back with the exact measurements. Never received a call. Then I emailed. No reply. Not sure how they make sales. I have moved on since.

Although I've purchased home accessories for myself and gift items for others at Haven Home in the…read morepast, last month was the first time to purchase a furniture item from them. Previous review updated to reflect the experience of that purchase which was 5 star worthy all the way. That's the bottom line. Details follow for those interested in knowing more. DESIGN -SALES STAFF TOP NOTCH SERVICE I'd been looking for a table for my kitchen nook in the mode of "I'll know it when I see it". The one I once saw that could have been "it" was from a high end furniture maker that is usually "to the trade" only and way outside my budget. Make that WAY. In hunting for that table, my husband and I stopped in Haven Home last month and there "it" was. Well, potential to be "it" with several changes. So I was delighted to learn the table on the floor that caught our eyes had been made for Haven Home by a local guy and yes, they said, they were certain he could modify it for us as a custom piece. The friendly staff (they are all design professionals at Haven Home which is a great asset for the store) was happy to contact the furniture maker and learn that he could make this for us in solid alder, with an un-distressed base, change the top to solid from planked and modify the plinth. Great to know and "it" was found! Also, although he does a good job on his own finish work and prefers to finish his own creations, they also reached agreement with the furniture maker to provide the table unfinished so we could have the local fantabulous finishing company we have used for other custom furniture finish this for us. That was a particularly good thing, as it would have been a deal braker not to have that finish company involved. (See Morgan's http://www.yelp.com/biz/morgans-fine-finishes-bend ) Haven Home staff also negotiated a price that was fair all around, for them, the furniture maker and us. They arranged a "meet me" at the store or our home, as we preferred (we chose the store) to talk to the furniture maker in person and then were comfortable with us following up with him at his shop to verify the table was as discussed before delivery to the finishing expert. In turn, the furniture maker was happy to have us do that as well as he is dedicated to customer satisfaction with the final product. This transaction could not have been made any easier a process for us as buyers. Fun too to work with the furniture maker. We are pleased with the outcome of the table itself. CONNECTING COMMUNITY BASED CRAFTSMEN WITH BUYERS Another great service is provided by Haven by tying community craftsmen to local buyers who would not otherwise know of them or maybe use them even if they did. It was that Haven had his items on the floor for us to discern quality and stood behind the work that gave us the confidence to contract this furniture maker. This in turn supports a local crafstman who has created jobs for the two or three folks that work with him. In a community where unemployment is still in double digit figures, that kind of crasftsman - business support is a very good thing. USE THEM OR LOSE THEM While some other furniture businesses in Bend that existed before the 2008 downturn, like this one did, have been knee-capped or even done in by the home building collapse in Bend after that time, Haven Home continues on. Although it is clear the economy has had a toll on them too; as example the store is not chock-a-block with accessories and gift items and furniture as it used to be. I imagine the smaller inventories are driven by economics. So use them or lose them for local speciality stores like this. . Based on our experience, Haven Home provides top notch service and is s a great place to find quality items, both national branded and locally created. We will be happy to be their customers again. EVERYTHING IS CONNECTED TO EVERYTHING ELSE - ACCESSIBIILTY Worth nothing that once upon a time Haven Home was in a building that was inaccessible to people like me (I have MS) who can't navigate steps. I lost out on equal access to their goods and services and they lost out on my business. Now Haven Home is one of the most easily accessible home furnishing stores, both in the door and around the store for barrier free shopping. Now I am able to spend my money with their store. As unbelievable as it is, there are businesses opening all the time in new spaces in Bend, even 23 years after the ADA was passed, that have equal access barriers in place. Everyone in the community loses when that continues. Everyone benefits when places operate like Haven Home with equal access.