The owner, Joe Nicolai really needs to step up his game. LandRover at Velocity service SUCKS! We were warned by a friend who has purchased Lamborghini's & Ferraris as well as Land Rovers from this place that the service was poor but we bought a Range Rover Supercharged anyway. I am sad to report but its true. Service is POOR! SALES was great of course to get you to buy the car but since our experience with service and parts is terrible. They don't return calls (Service Manager!). We waited weeks and made reservations for a loaner to put my wife's car in and when she got there today they gave her loaner to someone else. They said it was an emergency. I said well rent them a car I had a reservation! The first time service had it they were supposed to wash it and they returned it filthy dirty. I also own a Mercedes AMG which is next door and their Service is A+. Don't buy a car from Joe Nicolai's Velocity! read more

James Tran was Awesome!!!!!!!!!! Went into Velocity Audi for my wife to look at a few cars. James met us and automatically started providing information on the various products. We walked away purchasing the 2018 A5 Coupe thanks to his great salesmanship and knowledge of the Audi Products. Surely a 10++++ Salesman! Q. Benjamin read more

GAVIN !!! This guy is such a hero he was at work at velocity when I noticed a cat stuck trying to climb into the engine of one of the outside model cars. I ran in and several men said to "let it die it's just a cat". And gavin came out to help spent 30 minutes taking apart the bottom of the car to pull this poor cat out of the car engine! He is such a sweet soul and we appreciate acts of kindness and good people like him! Mahalo Gavin read more

Terrible service here. They have no loaners when needed. They do not inform their customers ahead of time when they need to keep their car overnight so plans can be made according. My lease will end soon as so will my dealings with Jaguar. I have heard many positive stories for other luxury dealers read more

Best customer service! Every staff are friendly. Love Audi. Got a brand new car. Bought it last month

My husband and I were in need of a new SUV and he already knew that he wanted a Range Rover. When we got to the dealership it was clean, the staff is friendly and Sergio Ambrosino took AWESOME care of us. They didnt pressure us into buying a vehicle like most dealerships and car salesman. We took a few days to think over and purchased a BEAUTIFUL 2016 Range Rover Evoque. The process was quick & easy, the kids did great and the price was excellent HIGHLY recommend to go here and see Sergio if looking for a new vehicle, you won't be disappointed!! read more

SERGIO is the MAN! He makes $@(! Happen!! He's a no bs kinda guy and makes things easy and smooth. This is my third rr vehicle i had and everytime it gets better and better. Serg thanks for making it so easy, fast, and understanding, and patient while I look for what I truly wanted. Go and SEE SERGIO!!! read more

We purchased an A3 eTron from Drew McGovern in the Audi division. We could not be happier! Drew really helped us understand the difference between a lease and purchase option and helped us make the best decision. From selection to financing and out ge door, it was a very smooth process. No car sales pressure from anyone. Even though it's my husband's car, I love to drive it. I can't wait until it's my turn for a new car, we'll be calling Drew again! Amazing car purchase! read more

I actually came here to scout this venue out for an upcoming event. I was blown away by the facility, not to mention the customer service and management. This place is just as sexy as the cars and bikes they sell!! If you're looking for something vibrant and exciting for your next event, think out of the box and checkout Velocity! . . . If you are looking for a high-end luxury vehicle, I'm sure this is the place! Thanks for the referral Faaesea! read more

I was searching for a license plate cover for my Jaguar XF so I headed to Velocity one Saturday morning and upon arrival was greeted by a friendly smile from concierge Chien. She immediately asked how she could help me and after I explained what I was needing she promptly escorted me to the 2nd floor parts dept. via the elevator. Chien remained with me until my needs were met and then walked me back down to the lobby and handed me a bottled water on my way out. I could tell that customer service is a top priority for them. Having worked in the NFL for a top notch organization on the mainland and also as a human resources executive in the hospitality industry for many years I am always observing and grading the level of customer service of the places I frequent. I have to say that Chien and Velocity are doing very well in that department. The customer service is top notch! I would give them and Chien six stars or even diamonds if I could. Velocity of Honolulu does a spectacular job on their customer service from the moment you arrive at the valet and up until the moment you depart! Gustavo Ortiz read more

Curtis Calixtro did an excellent job meeting all my needs. Curtis was very well trained and he worked hard solve and resolve my problem. I will definitely recommend this place to others and will be a customer for life. read more

There was a hiccup with the process but none was Sergio's doing. He made my experience buying my first new car wonderful! He had humor and he knew his product. He had a lot of patience with me not knowing what car to actually get and also made me feel comfortable throughout the experience. I'd definitely recommend going to him. Thank you very much Sergio!!! read more

The new building is big and fancy with restaurants, coffee bar, wine bar, and shops. If you're coming here to have your Land Rover/ Range Rover serviced your going to turn into the driveway and go to the end and turn right going up the ramp into the garage and follow the signs. The valet are welcoming and helpful and the staff inside are very friendly. If I had more free time I could probably spend half a day here. Lol! read more

I had a great experience at this dealer. The moment I walked in I was greated by their friendly concierge that offered me water or coffee and gave me a tour of the impresive facility. From there, I dealt primarily with Rosie and Angie the general manager. Both are extremely friendly and knowledgeable. I traded in my older Ferrari for the F-Type SVR convertible and I could not be happier with my choice. I received VIP treatment from all of the staff, and the facility is really something to see. It is worth stopping in just to see all the exotic cars. This is by far the nicest dealership that I have been to in Hawaii. read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Picked up my baby yesterday from Velocity Service and wow! Felt like I was Royalty! Such exemplary service from Conrad my service advisor and even his Service Manager Carie checked in with me peronally and when it was time to transfer items from the loaner back to my LR2 HSE the Lot Attendent Lanson was a huge help and also figured out how to extend the belt for my baby seat!!! Really!?!? Who give ol'fashion face-to-face out with you at your SUV actually helping!?!? Velocity isn't just a place I can trust for my exotic vehicle needs, but just a place to relax and call home while they're servicing my LR2! read more

I just purchased a new car from Velocity with Sergio and I couldn't be happier. He is a car expert and goes above and beyond with providing customer service. He made sure I knew all the functions of my car and when I was having second thoughts, he still made me feel really comfortable and gave me no pressure which a lot of other car sales people don't do. My mother also had an issue with her Maserati that she previously purchased from here so she was hesistant to bring me here, but when she mentioned it her problem to Sergio, he made sure her car would be looked at. We will definitely be returning for future vehicles. read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

My wife and I needed a new vehicle in preparation for our first child. Inventory was super low across O'ahu for vehicles that we were interested in. We were a bit nervous about the prospect of landing something desirable. We went to Land Rover Honolulu at Velocity Honolulu and met with Sergio and we instantly felt better about our vehicle. We were initially looking at a more expensive SUV, but Sergio leveled with us and introduced us to the 2021 Land Rover Discovery. There wasn't any available vehicles on site at the time but there was one that was in transit that he helped us secure. Sergio, as a parent himself, was transparent about costs and functionality of the vehicle, patient with our many questions, and keep it real with us as soon-to-be new parents about what our needs would be. He added several very awesome incentives (tinting, black rims, etc.) that made this a new brainer. Working with the Finance Department was also a breeze. My wife and I are stoked about our gorgeous vehicle and now are fully ready for our baby to arrive. Mahalo nui, grazie mille, thank you, Sergio, and the whole Land Rover HNL / Velocity HNL team. read more

Sergio was amazing! He was very attentive, knowledgeable and helpful with the purchase of our car. He was interested in getting to know us so we could make a good informed choice. We love our new car and would definitely buy from him again. Thank you Sergio! read more

Made an appointment online to check out the Land Rover Discovery sport. There's valet service and a person from the valet area escorted us to the Land Rover section while giving a mini tour of the velocity showroom. Sergio was the brand specialist that sat down with us to learn about what we were looking for and talked about the different options and trim levels that were available. Took a test drive to their vehicle storage area where Sergio showed us a number of models in different colors, trims, and interiors, and demonstrated some of the available features. We decided on a car and drove back to velocity to work out the financing. Sergio was not pushy at all and was able to get us a great deal. Ron, the finance guy, was also great to work with. The car was not ready to drive off the lot, so we made arrangements to pick it up the following weekend. The next week I got a text from Sergio 2 days earlier than expected with pictures of the car saying it was ready to pick up! When we got there, he showed us in detail how all the features worked and helped us set up the Land Rover remote app for our phones, even though it was way past his normal work hours. All in all a great experience. Sergio and Ron were both great, the facility itself is very clean and modern, and the location is extremely convenient for anyone who lives in town. read more

Came in just to help my buddy buy a bike and was blown away by the facility. Exceptionally clean, great inventory of bikes and cars to look at, and the staff was incredibly welcoming. The manager Danni treated me with as much respect as a paying customer and that's the kind of business person I love to deal with. Will definitely return when I'm looking to buy my next bike. My friend was 100% satisfied with his purchase. It's a nice spot to chill too, nice cafe and places to sit. read more

Made an appointment to get my Audi serviced for it's 45k. I had one of the most efficient and professional experience here at Velocity. From the quick check-in, to Sonny (Audi service advisor) explain the process and what this service will entail, to Al making the ride home and back to Velocity very comfortable (as if I was talking to a family member) and especially to Conrad B for coordinating both my vehicle service and transportation needs. It was such an amazing and easy experience. Definitely would recommend these 3 persons, specifically, for all your service and transportation needs! Aloha. read more

The team at Velocity transformed their showroom into Kapiolani's Grand Prix Soiree, a racing theme fundraiser. The staff was incredible to work with throughout the entire planning process and very accommodating to all our requests and provided us with recommendations for maximizing the venue. We had support from the operations and marketing teams throughout the entire planning and execution process. The unique space provided ample space for cocktail hour, seating for dinner on two levels and a dance floor. The location is perfect! We were looking for a venue outside of Waikiki and something nontraditional. The valet parking service made it easy for guests to enter and exit the event quickly. There were small details like using some of the cars in the cocktail hour space and changing the exterior color of the building that really made the venue stand out. Brad and his team at Velocity are fabulous to work with and continue to generously support our not-for-profit mission through our philanthropic partnership. We couldn't be more happy with Velocity and JN! read more

Where do I start, while getting my spouse's Mercedes serviced we ventured over to Velocity. We were immediately greeted with smiles and friendly faces, to include Bill from Range Rover. We had no intentions of buying a Range Rover in Hawaii (we are relocating) but the prices were very compective to mainland pricing (Washington DC). Bill was extremely helpful and his customer service was exceptional. Easily the best car buying experience for us to date. Bill, Sean (Finance), Greg(GM), and "amazing Gloria makeup this wonderful team. Bill is a great communicator, consistently stayed in contact before, during, and after the transaction, very personable. I have and will continue to advise people to deal with Bill at Velocity Honolulu. Sorry this is so long but I am very pleased with my service. After buying the car, a week later I met "amazing" Gloria. She has went out of her way multiple times AFTER we purchased the car to offer a complimentary haircut @sixety-one and many other services. She specializes in customer service, me and my wife enjoyed our time spent with her. As a servicemember, I am blown away by the level of customer service displayed by Velocity of Honolulu. read more

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Yesterday I received stellar experience purchasing a vehicle at Velocity. We worked with Sergio who was incredibly patient and listened to our needs. Quite frankly, I hate the car buying experience because I don't like to haggle on pricing. With Sergio, we told him what we wanted to pay and our must-haves and he led me straight to "the one". I highly recommend others to work with Sergio. There's no pressure and he creates a positive buying experience for the whole family. Oh, and the entire staff wore masks! read more

Sérgio Ambrosino was awesome. He was extremely helpful and patient in getting me the perfect car for my needs. He was never pushy and always very polite. I would recommend him to anyone if they ever need a car. read more

Velocity is fantastic. We went in looking to get a bigger car and we were treated so well from start to end. Sergio helped us throughout the day and we found a Land Rover we fell absolutely in love with... Everyone that helped us was polite and happy. Compared with other car buying experiences, this was by far the smoothest. Thank you!!! read more

I had the pleasure to visit Velocity Honolulu today and from the beginning to the end of my stay I was impressed by everything. Their personnel from the Valet concierges all the way up to the executives were a dream. The overall atmosphere is nothing but positive, helpful and personal. It was great fun to walk through all the current auto exhibits, my favorite room so far, the Ferrari. If you are in town, treat yourself and do stop by, if you are looking for a venue for an event, I encourage you to walk in and inquire, they have all kind of rental options available. Thank you Velocity Honolulu for an extraordinary experience!! read more

Ron and Frank the salesman were incredibly friendly and helpful with my questions about the Lamborghini huracan. They made us feel welcome and guaranteed that when it comes time for us to buy our huracan, we will be coming to velocity. read more

My purchase of a new Audi TT has been quite surprising. The level of service that is provided has been a complete surprise. On several occasions, the salesman John has offered to drive out to my Kailua residence to deal with issues and save me the few hours of my day that it takes to go back and forth, And then an even more amazing surprise was the IT guy, Johnathan, who was sent out to work with me on some minor issues. The young man working with the greatest patience spent half a day working on hooking up all kinds of applications that make my ownership of this technology even more amazing. I've never met someone so patient who would spend hours to help me so I can have more pleasure from my ownership of the vehicle. The dealership is an entirely new kind of thinking and this IT guy, John is a rare bird indeed. Many thanks William read more

Came in to Audi Honolulu to pick up somethings from the parts department and was greeted by Drew McGovern on the sales floor. He offered to show me some of the new models and his knowledge was impressive. He personally escorted me up to parts and made sure to check that I was taken care of as I was leaving. Always a joy to go to this dealership, the staff is professional and top notch. read more

Shopping for a vehicle could be one stressful experience, even when you already know what type of vehicle you are going to buy. You search and search, go dealership to dealership, you talk to so many car sales rep, then you spend so much time at dealerships with those sales rep that for the most part are just trying to make their numbers, that can't really blame for been part of their job. They try so hard to convince you to get a vehicle or just any vehicle, but they sometimes forget that one of the most important parts of the sales process is to learn what the customer really need and want and simply look at their client's best interest. After so many visits to different car dealerships, I finally was able to find the right place, but most of all, I have finally found the Best car salesman, Mr. Robert Townsend, at Velocity Audi Honolulu. Once I met Mr. Robert Townsend, all my car buying frustrations became to an end. I finally have found someone who listens to me and understood my needs. I was finally able to better understand the process, and the vehicle I had decided to buy and feel confident with my decision. Mr. Townsend is extremely knowledgeable and made my experience "stress-free". He even follow-up with me couple days later, to offer me further assistance on any other questions I might have. It was almost as if I was buying a vehicle from my favorite brother or cousin. He made sure I have the best possible experience and the most important part was that at the end, I was happy and completely satisfied with the purchase of my new vehicle. I would definitely recommend others to go see Robert, especially if they are want to have a stress free car buying process. Plus Audi's are one of the best vehicles you can own. read more

I can't say enough good words. My fiancée wanted a Range Rover as a pre-wedding gift. As a surprise, I took her car shopping a few weeks ago. We went to multiple used high end dealerships around town. Nothing to her liking. I tried to convince her to explore her options and that maybe she would be interested in a BMW or a Lexus. With no such luck on either of our ends, we were heading back home to Hawaii Kai. My fiancée looked sad as I drove out of town. Eventually I decided to turn around and head back in to town. I needed her to be happy even if it meant going to every dealership on the island. We visited a few more places. At this point it was getting late. We stopped by this dealership just to browse, when my fiancée laid eyes on an Audi. She fell in love and pleaded that she get the car. I told her we may not be able to since it was getting late. But to my surprise, they did everything in their power to help us out and they were able to get a deal that we were all satisfied with. My lady loves her car and take cares of it as if she had birthed it herself. Service here is impeccable and they really go the extra mile for you. As long as my fiancée loves her car then that's all that matters. After all, you know what they say "Happy wife. Happy life." read more

Always a great experience when I bring in my vehicles. Marissa has been providing top notch service for years. Also started dealing w/Wendy, and she is very professional and conscious, too. read more

I just bought a new Alfa from Frank Quirk. He did a great job and I love the vehicle. Go to Frank if you are interested in getting a luxury vehicle from an honest sales person. read more

It was an honor to be apart of the Bazaar Event. We had the opportunity to meet such amazing people. The Velocity team did such a great job putting the event together. Chien was such an excellent director for us. She allowed us to come the day before and gave us a tour while explaining a little more of what would be happening the day of. Then the following day she did great helping us get everything together. It was so much fun and we hope to be apart of many more!!! read more

When it comes to leasing a new vehicle, the process can be intimidating especially with all the questions that arise. Working with Preston S. has been nothing but exceptional. His knowledge of the vehicles he is selling and the ability to answer any question puts any worried customer at ease. I would highly recommend him to anyone in the market of buying or leasing a new vehicle! read more

I tried to buy a car from this company but the manager Eric at Jaguar made my experience so uncomfortable and unpleasant, it was a complete waste of my time. I seriously question the honesty and integrity of this company. I was made promises for hours and then after wasting my day I was told that they made a mistake and didn't actually know what they were talking about so the offers were no longer gong to be applied. I would never buy a car from them after my recent experience with Eric at Jaguar. I really feel like this company jerked me around and wasted my time on numerous occasion. This is why we need more competition in the islands to stop this sub standard treatment in what should be a luxury car purchase experience and service. The way I was treated by Eric does not reflect this industries standards and Jaguar USA has done nothing about it so I no longer support this local dealership or Jaguar USA, the brand. Time to start looking at Tesla!! read more

First of all, look at this building and multi-level showroom! It is impeccable. It straddles the line of art gallery and car sales. We went in to check out an Alfa Romeo and a Jaguar. We were impressed by the courteous valet, the greeter at the Velocity desk, and then we were assisted by Preston. Preston was amazing. He went over the details of the vehicles we were interested in. We were able to drive several of the models we were thinking about. There was no pressure or haste in the process. Just friendliness and informative. We learned about the vehicles, the differences they each had, and then learned about the dealership itself. Preston was a top notch sales representative! He and his manager left a wonderful impression on us and we are very happy to have worked with them! read more

Customer service at its finest... Paul escorpeso is awesome and the rest of team makes you feel like family

Two thumbs up!! Took Maserati in for service, highly recommended dealership with great service !! Ask for "sunny" if any questions about your vehicles. read more