Update: the business owner [not the person I previously called] called me back today and extended…read morehis genuine apology for his employee's behavior, expressing gratitude for my 25+ years as a good ["model"] customer, acknowledging I have never been a problem and that the small amount of items I put in the trash was not in fact a 'rule violation,' and 'rescinding' their termination notice. Thanks, Don - I'm glad our values align [and I hope your employee-coaching sticks]. Added one star to my review for your follow-up to this unnecessarily-difficult experience.

As threatened, they sent me a notice saying they could kick me out in 24 hours - for a 'rule…read moreviolation' they've never identified, based on 'rules' I've never seen in the 25+ years I've been here (without any incident or problem), based on a non-existent contract (haven't ever seen or signed one in decades). Owner doesn't care enough to even return a phone call. Want to be treated badly by a rude, irrational, immature guy employed by an uncaring business that responds to a complaint by terminating a long-time customer - that's the kind of 'customer loyalty' you should (NOT) expect to see here. Be Warned!

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

Rodent infestation our stuff was covered in feces and all chewed up. When I contacted them, they…read moretold me it wasn't their problem. They also increased our rent by $10 a month!

The young lady who runs the office was always very helpful and maintained great customer service…read moreevery time I went into the office. The facility is very clean and the prices are some of the best in town. This location was even more convenient, being that they also rent out moving trucks and have contacts to moving services.

DO NOT RECOMMEND!! YOUR PAYING TO HAVE YOUR ITEMS DESTROYED! Less than 3 months. I watched the RATS…read morerun through the top of the unit. Most my stuff was destroyed. They even chewed a hole in the mouse bate container I had. Then everything that had liquid. They got it all. I contributed to getting rid of a problem. That is way too much for me. Lost half your over half your stuff and pay us more. Rent increased at the same time of me realizing its infested. I cleaned it up and out never again..

I was pleased with how easy it was to rent the unit over the phone (and with the senior discount)…read more The facilities were ... well ... a self-storage facility so I didn't expect much, but the automated gate worked, my unit was there and accessible, and it was empty. I had a little trouble with getting billed after I had vacated, but Brenn took care of it over the phone almost immediately.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

So my kid who attends UO needed a storage unit for the summer months and I advised her to do her…read moreresearch months ago, knowing that students out for the summer are all going to be reserving storage lockers for this time period. After researching and calling around, my kid found Bertelsen Self Storage and discovered they had an available unit for the months she needed, the size of unit needed, and their price per month was less than other storage places around. She paid $40 to reserve the unit - and it's a good thing she did, as we discovered that all units here were rented out by June, when she needed her rental period to begin! When we arrived here in our U-Haul, loaded with furniture and belongings, we were on a tight schedule, and we were dismayed that the place was closed for lunch until 2pm (it was 1:30pm at the time, and their outgoing phone message did not mention their lunch hours - only their general hours of operation). We weren't pleased, but when the young lady arrived at 2pm, she was so pleasant and friendly, that made up for our scheduling issues caused by the lost half hour. I wish I could remember this woman's name, but she was super accommodating in allowing us to pay for the locker rental in the way we wanted, as well as prorate payment until the date in September we wanted. She really worked with us, and we appreciated it a lot. (They can let you pay month by month, or in full, or add on "x" amount of days - whatever works best for you). Of course we forgot to bring a lock, so they sold us a sturdy one for $10 and my kid liked the option of having the office hold on to the extra key, just in case she misplaced or lost her key. She also liked the fact that she could set her own code, needed for the keypad to access and exit the facility. The facility itself was not new or shiny or modern in any way. But it was clean and it was functional. It reminded me of every storage locker I've ever seen in every CSI tv show (minus the creepy findings in those tv lockers. LOL!). Older, dimly lit, metal pull-down doors, etc. But it was exactly what we needed for all the items we had, and everything fit and it was secure and the price was right. Who needs fancy? Perhaps if we had priceless Oriental rugs and Van Gogh paintings, I'd think twice about storing them here. But for a college student's dorm room fridge and bedding and some hand-me-down furniture and dishes, this is a perfect place to store stuff for the summer months.

From the owner: We've provided service to the area for more than 20 years with our inviting presence and friendly…read morestaff. We take great care of our storage facility with regular cleaning and maintenance. We always strive for that 5-STAR RATING by treating our customers like apart of the family. We know moving is complicated and we want to make it as easy and hassle free for you as possible. Stop by and check out Bertelsen Self Storage.

Stor-N-Lok helped when I was having tons of problems moving from MN to OR. The couple that runs the…read moreplace was awesome and helped me out when they didn't have to do so! They actually did me a HUGE favor during a stressful time! I highly recommend this storage place! I actually cancelled my free storage with uhaul to go with Stor-N-Lok! Totally love these guys! -Rachel King

Mike, the onsite manager at the Cottonwood Heights Utah location is extremely rude and…read moreunprofessional. Mike does not want to be there and makes the experience terrible.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.