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Valley River Storage

2.3 (3 reviews)
Open • 7:00 am - 8:00 pm

Services - Valley River Storage

Truck rental

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7 years ago

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Enterprise Truck Rental

Enterprise Truck Rental

(2 reviews)

The staff here are lying about shortages AND WHEN CAUGHT IN THE ACT OF LYING; BLACKBALLED ME AND…read moreFALSLEY SLANDERED MY CHARACTER TO CORPORATE SO THEY WOULDN'T RENT TO ME INDEFINITELY! This is portraying to Brooke, and I need a resolve on this or I will be seeking further justifications. Because this is illegal and unlawful. I call for a 1ton pickup and he says wait a moment and puts me on hold, then responds that the only truck that is available to rent me is a 1ton ford pickup for $168 instead of the normal $88 and when I asked for a 3/4 ton which is only $66 online pre quoted price; )saying available). He put me on hold and then said none are available only the 1ton and that I may only rent the 1ton for $168 So I go online and make a reservation for the 3/4 ton and show up to see a number of 3/4tons in the lot amongst many other 1tons; and no one else there picking up a truck. I asked to pick up the 3/4 ton; and Brooke got flustered and said I could only rent the 1ton for an exuberant amount of money and that the 3/4 tons trucks wouldn't be available for over a week. So I left and has my friend call and ask for a 3/4ton truck; and they told him to come and pick it up and it was ready for him! I called back and asked why they would only rent me the 1ton truck instead of the 3/4ton and they would rent it to my friend instead. He then lied about a whole number of things and then proceeded to blacklist me from renting for no other reason than he simply got upset and unprofessional/childish that I caught him in the act of trying to upsell me. I am now blackballed from renting here for no reason and I am taking this company to small claims court for profiling me amongst a number of other contingents portraying my character to falsely blackball me. What he falsely said against me will be used in court and is on your record. Expect a letter from BBB as well

So, you plan your. move; you reserve a truck for a specific date on line; you fill in all the…read morepaperwork, and received a confirmation email for the date and time; you book your crew, maybe 2 or 3 guys you're going to pay hourly, and co-ordinate everyone's busy schedule to meet in the morning after you pick up your truck. You get to the rental office, wait, oh, 10 minutes for someone to even come to the counter. Give him your D.L, and he goes: "Oh, we don't have any trucks. Sorry." "Excuse me? I didn't quite catch that." "Yeah, we don't have any trucks, and I really don't know when we'll have any. Maybe a week." "But I reserved it online, I booked it TWO DAYS ago." "Yeah, our reservation system sucks. it's really crappy." "So, you don't have ANY trucks. Not one." "nope. sorry. And I really don't know when..." "yeah, yeah, when you'll have any....yeah gotcha. I'm headed to U-Haul." Yeah, give this joint a HARD pass. In the words of the Enterprise counter guy: "Sorry.".

U-Haul - River Road

U-Haul - River Road

(9 reviews)

Called me Saturday to confirm my move out of my storage unit. I confirmed that I was NOT moving out…read moreand they told me my storage unit was empty without a lock! I started crying asking how this could happen with a secure storage unit, explaining that everything I owned was in the storage unit because we had just moved. The worker was so nonchalant and unhelpful, stating oh well I don't know what to tell you. I asked them to confirm that it was empty and that they called the right person. Got a call back and the worker I formed me that there was a lock on the unit and there must've been a mix up. still crying and upset, I hauled my ass down there to check it out for myself, the workers were still rude and smug smirking at my distress. Didn't offer any solution or apologies. My stuff was still in fact there and locked with my lock. Once I'm moved into my new place I WILL NOT be storing with them again.

Times like these I really wish these review sites had a zero star rating option, because to even…read moregive these idiots one star feels like more credit than deserved. I normally don't write reviews like this, but as my customer service experience was especially atrocious, I feel almost a civic duty to warn my fellow consumers to avoid this business at all costs... But I digress I've recently moved, and to move, I typically get a uhaul. I don't have a driver's license so I had my friend pick up the truck and to avoid any hiccups, I asked to pay in advance. So I gave the associate I spoke to on the phone my credit card number, and he assured I'd be charged in advance and there would be no issues. I called several other times to ask if everything was all right, and was assured by the clown car of idiots I spoke to on the phone that everything was going off without a hitch. Turns out, my rental was NOT paid for in advance like I had asked and been repeatedly assured that it was, and my friend had to pay on his credit card instead. And now, despite the fact that I did everything right, made multiple verification calls and was told repeatedly that this was taken care of, the jackass who asked me to recite my credit card information to him apparently didn't enter the information into their computer system, and are now refusing to correct the mistake. It is appalling not only that customer service experiences like this happen at all, it is doubly appalling that they just seem to keep happening, with no end in sight. Seriously, avoid this location like the plague.

U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

(2 reviews)

Go somewhere else. Not worth it!! It would've been nice if it was noted before hand that it is self…read moreserve. It takes forever. Staff isn't helpful either. Parking is terrible, you can't even wait, I was told to go somewhere and wait. They don't park the uhaul very nicely and there's a junk car parked taking up a lot of room.

Never use this location!!!!!!!!! Thry are a big steaming pile of smeared on the reputation of…read moreUhaul. I'd give it zero stars if I could. I made a reservation the day before, it was the most conveniently located based on my needs. Little did we know....we walked inside to do the pick up and the gas station employee informed me that this was a self help location.  He told us to go outside and figure it out and that we might get mad during the process, but there was absolutely nothing he could do to help me. Long story short, the website nor the app could generate my location, even though we checked on my phone that my location was allowed. So I called the 800#. There was nothing he could do to help me. They ended up booking me a truck at another truck across town. When we got to the Glenwood location. They were wonderful and they felt so bad for me when I told them what happened,  that they have me a $10 discount to say they were sorry for what we'd been through.  Just beware that a neighborhood location means you pay the same price, but tough luck no service or help. Why would Uhaul what this place to ruin their reputation? Uhaul would be wise to revoke their franchise. When the employee tells you you're going to get mad during the process, that's a red flag that they are aware of a problem.  But won't do anything to fix it.

Valley River Storage - selfstorage - Updated May 2026

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