I'm glad I checked the yelp ratings before renting a moving truck ...and based on that chose Penske…read more(over the slightly closer U-Haul). booking (online) was easy & quick, check-in was quick & uncomplicated (not a bunch of forms to fill out - just hand over my DL and credit card). the truck was nice & clean. and - beyond what could be expected in my mind - I especially appreciated that: 1) they let me switch to a larger truck when I realized (at pickup!) that the 12' truck might be just a tad tight. no fuss no muss and they just went right ahead and switched me to a 16'er, and for the same price to boot! :-) 2) I was moving in town and gonna put only about 10 miles on the truck, making 'topping off the gas' (for maybe 1 gallon) an inefficient hassle. so they just charged me a fair price for the gas (40c/mile, $4 for 1 gallon, I think) and didn't try to turn it into another profit element... ...but earned themselves a glowing review instead :-)

The truck was clean and newer and the rate seemed fair. However, even after calling in and getting…read morethings arranged it has took over thirty minutes to get my truck so perhaps they could use a little help. Still, would use these guys over the other truck rental place with orange decals! Would rate 3.5 if able.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

Chris and his team are always helpful and flexible. We've rented trucks from them twice a year for…read moreover 8 years for our Water Polo and Swim team fundraisers. I highly recommend U-Haul at West 7th.

The staff here are lying about shortages AND WHEN CAUGHT IN THE ACT OF LYING; BLACKBALLED ME AND…read moreFALSLEY SLANDERED MY CHARACTER TO CORPORATE SO THEY WOULDN'T RENT TO ME INDEFINITELY! This is portraying to Brooke, and I need a resolve on this or I will be seeking further justifications. Because this is illegal and unlawful. I call for a 1ton pickup and he says wait a moment and puts me on hold, then responds that the only truck that is available to rent me is a 1ton ford pickup for $168 instead of the normal $88 and when I asked for a 3/4 ton which is only $66 online pre quoted price; )saying available). He put me on hold and then said none are available only the 1ton and that I may only rent the 1ton for $168 So I go online and make a reservation for the 3/4 ton and show up to see a number of 3/4tons in the lot amongst many other 1tons; and no one else there picking up a truck. I asked to pick up the 3/4 ton; and Brooke got flustered and said I could only rent the 1ton for an exuberant amount of money and that the 3/4 tons trucks wouldn't be available for over a week. So I left and has my friend call and ask for a 3/4ton truck; and they told him to come and pick it up and it was ready for him! I called back and asked why they would only rent me the 1ton truck instead of the 3/4ton and they would rent it to my friend instead. He then lied about a whole number of things and then proceeded to blacklist me from renting for no other reason than he simply got upset and unprofessional/childish that I caught him in the act of trying to upsell me. I am now blackballed from renting here for no reason and I am taking this company to small claims court for profiling me amongst a number of other contingents portraying my character to falsely blackball me. What he falsely said against me will be used in court and is on your record. Expect a letter from BBB as well

So, you plan your. move; you reserve a truck for a specific date on line; you fill in all the…read morepaperwork, and received a confirmation email for the date and time; you book your crew, maybe 2 or 3 guys you're going to pay hourly, and co-ordinate everyone's busy schedule to meet in the morning after you pick up your truck. You get to the rental office, wait, oh, 10 minutes for someone to even come to the counter. Give him your D.L, and he goes: "Oh, we don't have any trucks. Sorry." "Excuse me? I didn't quite catch that." "Yeah, we don't have any trucks, and I really don't know when we'll have any. Maybe a week." "But I reserved it online, I booked it TWO DAYS ago." "Yeah, our reservation system sucks. it's really crappy." "So, you don't have ANY trucks. Not one." "nope. sorry. And I really don't know when..." "yeah, yeah, when you'll have any....yeah gotcha. I'm headed to U-Haul." Yeah, give this joint a HARD pass. In the words of the Enterprise counter guy: "Sorry.".

I rented an auto transport from this location. I want to say thank you to Mike the General Manage…read more he was really helpful, very nice, professional, very honest with me as well. He offered to come out with one of his employees to help my brother in law get my car loaded on to the auto transport since my car doesn't start due to the timing. Mike made this experience very easy for me.

The general manager Mike is very rude, spiteful and extremely toxic. First he calls wrong number…read morefor some storage bill for someone else then tries to lecture about pretending to not know the person blah blah. In short, he was told to go f$&@ himself. Then like a little imp toddler threatens to toss the unit owners stuff out in 24 hours. Don't bother with this dump, small overpriced units, and a complete inbred troglodyte as a GM. Wrong douche to give any authority too. Laughable.

Called me Saturday to confirm my move out of my storage unit. I confirmed that I was NOT moving out…read moreand they told me my storage unit was empty without a lock! I started crying asking how this could happen with a secure storage unit, explaining that everything I owned was in the storage unit because we had just moved. The worker was so nonchalant and unhelpful, stating oh well I don't know what to tell you. I asked them to confirm that it was empty and that they called the right person. Got a call back and the worker I formed me that there was a lock on the unit and there must've been a mix up. still crying and upset, I hauled my ass down there to check it out for myself, the workers were still rude and smug smirking at my distress. Didn't offer any solution or apologies. My stuff was still in fact there and locked with my lock. Once I'm moved into my new place I WILL NOT be storing with them again.

Times like these I really wish these review sites had a zero star rating option, because to even…read moregive these idiots one star feels like more credit than deserved. I normally don't write reviews like this, but as my customer service experience was especially atrocious, I feel almost a civic duty to warn my fellow consumers to avoid this business at all costs... But I digress I've recently moved, and to move, I typically get a uhaul. I don't have a driver's license so I had my friend pick up the truck and to avoid any hiccups, I asked to pay in advance. So I gave the associate I spoke to on the phone my credit card number, and he assured I'd be charged in advance and there would be no issues. I called several other times to ask if everything was all right, and was assured by the clown car of idiots I spoke to on the phone that everything was going off without a hitch. Turns out, my rental was NOT paid for in advance like I had asked and been repeatedly assured that it was, and my friend had to pay on his credit card instead. And now, despite the fact that I did everything right, made multiple verification calls and was told repeatedly that this was taken care of, the jackass who asked me to recite my credit card information to him apparently didn't enter the information into their computer system, and are now refusing to correct the mistake. It is appalling not only that customer service experiences like this happen at all, it is doubly appalling that they just seem to keep happening, with no end in sight. Seriously, avoid this location like the plague.

Go somewhere else. Not worth it!! It would've been nice if it was noted before hand that it is self…read moreserve. It takes forever. Staff isn't helpful either. Parking is terrible, you can't even wait, I was told to go somewhere and wait. They don't park the uhaul very nicely and there's a junk car parked taking up a lot of room.

Never use this location!!!!!!!!! Thry are a big steaming pile of smeared on the reputation of…read moreUhaul. I'd give it zero stars if I could. I made a reservation the day before, it was the most conveniently located based on my needs. Little did we know....we walked inside to do the pick up and the gas station employee informed me that this was a self help location.  He told us to go outside and figure it out and that we might get mad during the process, but there was absolutely nothing he could do to help me. Long story short, the website nor the app could generate my location, even though we checked on my phone that my location was allowed. So I called the 800#. There was nothing he could do to help me. They ended up booking me a truck at another truck across town. When we got to the Glenwood location. They were wonderful and they felt so bad for me when I told them what happened,  that they have me a $10 discount to say they were sorry for what we'd been through.  Just beware that a neighborhood location means you pay the same price, but tough luck no service or help. Why would Uhaul what this place to ruin their reputation? Uhaul would be wise to revoke their franchise. When the employee tells you you're going to get mad during the process, that's a red flag that they are aware of a problem.  But won't do anything to fix it.

These guys are really unscrupulous! They had us sign the rental agreement without being able to…read morecheck the milage or the gas level on our truck then shorted us on the gas. When we returned the truck they tried to tell us we drove 75 miles when we had only gone 13! There are much better places to go (7th St) do yourself a favor don't go here!

I rented a Bobcat Skid Steer to move 12 yards of loam from my driveway to backyard and prep for a…read moresidewalk. The rental process was easy over the phone and the boys in the yard grabbed the appropriate trailer and loaded it up. Price was 1/3 less of other rental places. The site looks like an equipment yard and facilities are modest at best but it keeps overhead low.

Have what need everytime.. We're a 24-7 ER company and if i need a piece of equipment late night…read more its a phone call away.. Thax Guys, Eric- NorthWest Hazmat

​ the customer service at the Coburg location was outstanding and we dealt with Leon . He price…read morematched what budget was going to charge us for a cargo van that I had reserved and given my credit card on . They informed me after I purchased my airline ticket that there was not going to be a van there waiting for me or was ever going to. Budgets 800 number does not communicate with actual pickup locations. When I spoke to Leon and told him our dilemma he immediately found a van that was an hour and a half away and got it there a day early for us . It really helped out a lot after dealing with the death in our family. Thank you Penske for having such great Representatives work for you and helping our family ! Also thank you for the great value and the high quality vehicle with excellent mileage!