RATS! I never write reviews but my experience was so awful that I feel I've been left no other…read moreoption. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.

Great storage unit, clean and dry. I use my storage unit for a golf hitting bay during the winter…read moremonths when you can't golf. The only reason a 3-star rating is that the bathroom right across from my storage unit has never been open. Since I'm there 3-days a week, it would be nice for the bathroom to be operational.

So my kid who attends UO needed a storage unit for the summer months and I advised her to do her…read moreresearch months ago, knowing that students out for the summer are all going to be reserving storage lockers for this time period. After researching and calling around, my kid found Bertelsen Self Storage and discovered they had an available unit for the months she needed, the size of unit needed, and their price per month was less than other storage places around. She paid $40 to reserve the unit - and it's a good thing she did, as we discovered that all units here were rented out by June, when she needed her rental period to begin! When we arrived here in our U-Haul, loaded with furniture and belongings, we were on a tight schedule, and we were dismayed that the place was closed for lunch until 2pm (it was 1:30pm at the time, and their outgoing phone message did not mention their lunch hours - only their general hours of operation). We weren't pleased, but when the young lady arrived at 2pm, she was so pleasant and friendly, that made up for our scheduling issues caused by the lost half hour. I wish I could remember this woman's name, but she was super accommodating in allowing us to pay for the locker rental in the way we wanted, as well as prorate payment until the date in September we wanted. She really worked with us, and we appreciated it a lot. (They can let you pay month by month, or in full, or add on "x" amount of days - whatever works best for you). Of course we forgot to bring a lock, so they sold us a sturdy one for $10 and my kid liked the option of having the office hold on to the extra key, just in case she misplaced or lost her key. She also liked the fact that she could set her own code, needed for the keypad to access and exit the facility. The facility itself was not new or shiny or modern in any way. But it was clean and it was functional. It reminded me of every storage locker I've ever seen in every CSI tv show (minus the creepy findings in those tv lockers. LOL!). Older, dimly lit, metal pull-down doors, etc. But it was exactly what we needed for all the items we had, and everything fit and it was secure and the price was right. Who needs fancy? Perhaps if we had priceless Oriental rugs and Van Gogh paintings, I'd think twice about storing them here. But for a college student's dorm room fridge and bedding and some hand-me-down furniture and dishes, this is a perfect place to store stuff for the summer months.

From the owner: We've provided service to the area for more than 20 years with our inviting presence and friendly…read morestaff. We take great care of our storage facility with regular cleaning and maintenance. We always strive for that 5-STAR RATING by treating our customers like apart of the family. We know moving is complicated and we want to make it as easy and hassle free for you as possible. Stop by and check out Bertelsen Self Storage.

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints

When my precious to me items were in storage for three years while I had to jump from place to…read moreplace trying to get stable, this place treated me right. There was no favoritism or anything, they just communicated every time there was a problem before taking any drastic actions, they gave me reasonable leeway, they were always respectful and they went above and beyond to reach me if there was a hiccup. And they were super happy for me when I finally got to empty it! They've treated a friend I recommended them to exactly the same so A+ for consistency. They're friendly and reasonable as long as you pay your bill, because it's a good business and that's how a business should operate. The place is clean, there's a second section called the annex around the corner for even more units so there's regular availability, the units are secure and well maintained, the hours are awesome, and the dragon sculpture is my favorite.

I am SO glad I went with them!! Nice quiet neighborhood, friendly people, very secure from what I…read morecould tell. It was clean all around the property. I look forward to being their customer as long as I'm in Eugene. The value is INCREDIBLE compared to local competition.

Amazing place! Clean, safe, professional. We had a tremendous experience. Monte and Janelle are…read moreextraordinarily helpful and friendly.

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

I have been a customer with this storage unit company for many, many years now and also when it had…read moreprevious managers, as well as their new manager and management team and I cannot thank them all enough for their caring, compassionate, and understanding of their tenants needs. When life issues would come up for me both good, bad and out of my control they did all they could to help me not only not lose my unit, but all of my belongings when I was months behind on my rent at times. The communication between them and myself was excellent. And the help I received once I did get my bill in order to move out they helped make the transition form me as easy as possible. So Thank you to Sarah and Betty(previous manger) for all you do and did for me. You both have gone out of your way and above and beyond for me and you need to be recognized for that:)They are lucky to have good employees at that location. I also liked how they new who you were by name and just not by your unit number. It made you feel as you are/were part of a family.

DO NOT RECOMMEND!! YOUR PAYING TO HAVE YOUR ITEMS DESTROYED! Less than 3 months. I watched the RATS…read morerun through the top of the unit. Most my stuff was destroyed. They even chewed a hole in the mouse bate container I had. Then everything that had liquid. They got it all. I contributed to getting rid of a problem. That is way too much for me. Lost half your over half your stuff and pay us more. Rent increased at the same time of me realizing its infested. I cleaned it up and out never again..

We had a great experience with this storage facility. They were so nice and easy to work with and…read morehad reasonable prices. The best part though? Very secure. One time I pulled in there and my boyfriend was following close behind. They approached his vehicle to make sure he wasn't just trying to get in behind me and we were actually together. There are alarms on each unit and the place is clean and well monitored. I was almost sad to have to move out, but when we did they gave us pro-rated money back! Really great place and I would definitely rent from them again if I ever need to.

From the owner: Gate Access Hours: 7 days a week: 6:00AM to 9:00PMread more