I have been a customer with this storage unit company for many, many years now and also when it had…read moreprevious managers, as well as their new manager and management team and I cannot thank them all enough for their caring, compassionate, and understanding of their tenants needs. When life issues would come up for me both good, bad and out of my control they did all they could to help me not only not lose my unit, but all of my belongings when I was months behind on my rent at times. The communication between them and myself was excellent. And the help I received once I did get my bill in order to move out they helped make the transition form me as easy as possible. So Thank you to Sarah and Betty(previous manger) for all you do and did for me. You both have gone out of your way and above and beyond for me and you need to be recognized for that:)They are lucky to have good employees at that location. I also liked how they new who you were by name and just not by your unit number. It made you feel as you are/were part of a family.

DO NOT RECOMMEND!! YOUR PAYING TO HAVE YOUR ITEMS DESTROYED! Less than 3 months. I watched the RATS…read morerun through the top of the unit. Most my stuff was destroyed. They even chewed a hole in the mouse bate container I had. Then everything that had liquid. They got it all. I contributed to getting rid of a problem. That is way too much for me. Lost half your over half your stuff and pay us more. Rent increased at the same time of me realizing its infested. I cleaned it up and out never again..

Fantastic storage unit for us! We needed a place to store our daughters things for a short time…read moreand they were very accommodating! Clean space and well secured. Code to get in and out of gate always easy to use. Would use them again 100%

The facility is fairly clean. The management team is less than professional and will not be honest…read moreabout move out refunds / prorate rent. Ernie told me if I'm moved out before the 7th of the month I would be refunded 125.55. I was given a receipt for that refund amount on August 5th, 2024. I call today and was informed by Kendra Valdes, that since I was on auto payments that it's my fault that I will not be reimbursed the 125.55 from Stor-N-Lok in Eugene, Oregon due to not canceling my autopay. Unfortunately, that's considered theft by this company and unethical business practice. I am shocked and very disappointed that this company and this management team have turned out to be thieves. shame on you! Thank you for responding Update: The amount of the refund due me was credited to my account. I want to thank Cedric for responding to this review and for following through on his word. It's a shame that I had to go public in order to get this issue resolved. But here we are. The issue is resolved! Word of advice to anyone reading this post. If you know that you are due any amount of money- don't settle for the first person who says no to you. When you know your rights are being abused Don't let the first person tell you no. Stand up for what you believe to be true. There is always someone in that situation that can help you resolve that issue. Thank you Cedric for giving me some faith that this business may actually be a good honest business.

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints

When my precious to me items were in storage for three years while I had to jump from place to…read moreplace trying to get stable, this place treated me right. There was no favoritism or anything, they just communicated every time there was a problem before taking any drastic actions, they gave me reasonable leeway, they were always respectful and they went above and beyond to reach me if there was a hiccup. And they were super happy for me when I finally got to empty it! They've treated a friend I recommended them to exactly the same so A+ for consistency. They're friendly and reasonable as long as you pay your bill, because it's a good business and that's how a business should operate. The place is clean, there's a second section called the annex around the corner for even more units so there's regular availability, the units are secure and well maintained, the hours are awesome, and the dragon sculpture is my favorite.

Update: the business owner [not the person I previously called] called me back today and extended…read morehis genuine apology for his employee's behavior, expressing gratitude for my 25+ years as a good ["model"] customer, acknowledging I have never been a problem and that the small amount of items I put in the trash was not in fact a 'rule violation,' and 'rescinding' their termination notice. Thanks, Don - I'm glad our values align [and I hope your employee-coaching sticks]. Added one star to my review for your follow-up to this unnecessarily-difficult experience.

As threatened, they sent me a notice saying they could kick me out in 24 hours - for a 'rule…read moreviolation' they've never identified, based on 'rules' I've never seen in the 25+ years I've been here (without any incident or problem), based on a non-existent contract (haven't ever seen or signed one in decades). Owner doesn't care enough to even return a phone call. Want to be treated badly by a rude, irrational, immature guy employed by an uncaring business that responds to a complaint by terminating a long-time customer - that's the kind of 'customer loyalty' you should (NOT) expect to see here. Be Warned!

So my kid who attends UO needed a storage unit for the summer months and I advised her to do her…read moreresearch months ago, knowing that students out for the summer are all going to be reserving storage lockers for this time period. After researching and calling around, my kid found Bertelsen Self Storage and discovered they had an available unit for the months she needed, the size of unit needed, and their price per month was less than other storage places around. She paid $40 to reserve the unit - and it's a good thing she did, as we discovered that all units here were rented out by June, when she needed her rental period to begin! When we arrived here in our U-Haul, loaded with furniture and belongings, we were on a tight schedule, and we were dismayed that the place was closed for lunch until 2pm (it was 1:30pm at the time, and their outgoing phone message did not mention their lunch hours - only their general hours of operation). We weren't pleased, but when the young lady arrived at 2pm, she was so pleasant and friendly, that made up for our scheduling issues caused by the lost half hour. I wish I could remember this woman's name, but she was super accommodating in allowing us to pay for the locker rental in the way we wanted, as well as prorate payment until the date in September we wanted. She really worked with us, and we appreciated it a lot. (They can let you pay month by month, or in full, or add on "x" amount of days - whatever works best for you). Of course we forgot to bring a lock, so they sold us a sturdy one for $10 and my kid liked the option of having the office hold on to the extra key, just in case she misplaced or lost her key. She also liked the fact that she could set her own code, needed for the keypad to access and exit the facility. The facility itself was not new or shiny or modern in any way. But it was clean and it was functional. It reminded me of every storage locker I've ever seen in every CSI tv show (minus the creepy findings in those tv lockers. LOL!). Older, dimly lit, metal pull-down doors, etc. But it was exactly what we needed for all the items we had, and everything fit and it was secure and the price was right. Who needs fancy? Perhaps if we had priceless Oriental rugs and Van Gogh paintings, I'd think twice about storing them here. But for a college student's dorm room fridge and bedding and some hand-me-down furniture and dishes, this is a perfect place to store stuff for the summer months.

From the owner: We've provided service to the area for more than 20 years with our inviting presence and friendly…read morestaff. We take great care of our storage facility with regular cleaning and maintenance. We always strive for that 5-STAR RATING by treating our customers like apart of the family. We know moving is complicated and we want to make it as easy and hassle free for you as possible. Stop by and check out Bertelsen Self Storage.

RATS! I never write reviews but my experience was so awful that I feel I've been left no other…read moreoption. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.

Great storage unit, clean and dry. I use my storage unit for a golf hitting bay during the winter…read moremonths when you can't golf. The only reason a 3-star rating is that the bathroom right across from my storage unit has never been open. Since I'm there 3-days a week, it would be nice for the bathroom to be operational.