Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

We rented a 10x5 unit from Northwest Storage for several years to use for storing business and…read moreevent supplies. Recently, when our local rep left, I had to take over the lease on the unit and their new manager, Melissa, was incredibly helpful in making this happen remotely since I live several hours drive from the unit. Once we got everything figured out, it was a smooth process to transition me to the lease. I appreciated her responsiveness and timeliness, and when we made the decision to empty the unit she was very helpful in facilitating this and sending me a final receipt as soon as we exited. Highly recommend this spot if you're in need of storage space in Eugene.

I had to get a refund immediately after reserving a sm unit because they wanted me to pay for 3…read moreweeks that I wasn't going to be using it yet! John kept asking me, "Have you been to the store?" What? I asked for clarification and he hurriedly put me on hold without clarification! He did this multiple times then told me it would be 7-10 days before I would receive my refund! What? So now I don't have access to the money (it was paid 10 hrs ago mind you) to get a different storage unit. It all ended with John disconnecting me! Do not rent from this CORPORATION their customer service is horrendous and their business tactics are shady! Update: After I sent an email I was contacted by Sherri a Manager. She apologized for how everything went down and asked what she could do. I told her if someone's job is customer service then John in particular needs more training. I told her I am always willing to pay a little more to be treated with dignity, kindness and helping me instead of causing more stress in a world specializing in more stress. I commend her in reaching out to make it right.

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints

When my precious to me items were in storage for three years while I had to jump from place to…read moreplace trying to get stable, this place treated me right. There was no favoritism or anything, they just communicated every time there was a problem before taking any drastic actions, they gave me reasonable leeway, they were always respectful and they went above and beyond to reach me if there was a hiccup. And they were super happy for me when I finally got to empty it! They've treated a friend I recommended them to exactly the same so A+ for consistency. They're friendly and reasonable as long as you pay your bill, because it's a good business and that's how a business should operate. The place is clean, there's a second section called the annex around the corner for even more units so there's regular availability, the units are secure and well maintained, the hours are awesome, and the dragon sculpture is my favorite.

RATS! I never write reviews but my experience was so awful that I feel I've been left no other…read moreoption. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.

Great storage unit, clean and dry. I use my storage unit for a golf hitting bay during the winter…read moremonths when you can't golf. The only reason a 3-star rating is that the bathroom right across from my storage unit has never been open. Since I'm there 3-days a week, it would be nice for the bathroom to be operational.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

This is a locally owned family business whose owners are friendly and reasonable in their pricing!…read moreWell maintained facility. Would definitely rent a unit from them again!

Best storage experience ever! Great customer service. Very affordable with no hidden fees. I will…read moredefinitely use this facility again if I need storage.