I'm glad I checked the yelp ratings before renting a moving truck ...and based on that chose Penske…read more(over the slightly closer U-Haul). booking (online) was easy & quick, check-in was quick & uncomplicated (not a bunch of forms to fill out - just hand over my DL and credit card). the truck was nice & clean. and - beyond what could be expected in my mind - I especially appreciated that: 1) they let me switch to a larger truck when I realized (at pickup!) that the 12' truck might be just a tad tight. no fuss no muss and they just went right ahead and switched me to a 16'er, and for the same price to boot! :-) 2) I was moving in town and gonna put only about 10 miles on the truck, making 'topping off the gas' (for maybe 1 gallon) an inefficient hassle. so they just charged me a fair price for the gas (40c/mile, $4 for 1 gallon, I think) and didn't try to turn it into another profit element... ...but earned themselves a glowing review instead :-)

The truck was clean and newer and the rate seemed fair. However, even after calling in and getting…read morethings arranged it has took over thirty minutes to get my truck so perhaps they could use a little help. Still, would use these guys over the other truck rental place with orange decals! Would rate 3.5 if able.

They helped me unload my car from a toy hauler and detached it from my RV. Even though they were…read morebusy, they did so quickly and were super friendly and helpful.

I went to this location to rent a storage unit and buy moving supplies but I ended up leaving…read morewithout doing any of that. The guy at the desk wasn't able to answer my questions about pricing or access. When I asked to see the dimensions of a unit and mentioned that I had a knee injury, he suddenly started speed walking to avoid me and avoid answering my questions about moving services. Truly bizarre experience.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

Went to pick up my U-Haul and the guy at the counter made some nasty comment about how I was moving…read moreto California. It took a lot of effort for me not to tell the guy to stop watching Fox News. Keep your politics out of your workplace. Unbelievable lack of professionalism.

Go somewhere else. Not worth it!! It would've been nice if it was noted before hand that it is self…read moreserve. It takes forever. Staff isn't helpful either. Parking is terrible, you can't even wait, I was told to go somewhere and wait. They don't park the uhaul very nicely and there's a junk car parked taking up a lot of room.

The staff here are lying about shortages AND WHEN CAUGHT IN THE ACT OF LYING; BLACKBALLED ME AND…read moreFALSLEY SLANDERED MY CHARACTER TO CORPORATE SO THEY WOULDN'T RENT TO ME INDEFINITELY! This is portraying to Brooke, and I need a resolve on this or I will be seeking further justifications. Because this is illegal and unlawful. I call for a 1ton pickup and he says wait a moment and puts me on hold, then responds that the only truck that is available to rent me is a 1ton ford pickup for $168 instead of the normal $88 and when I asked for a 3/4 ton which is only $66 online pre quoted price; )saying available). He put me on hold and then said none are available only the 1ton and that I may only rent the 1ton for $168 So I go online and make a reservation for the 3/4 ton and show up to see a number of 3/4tons in the lot amongst many other 1tons; and no one else there picking up a truck. I asked to pick up the 3/4 ton; and Brooke got flustered and said I could only rent the 1ton for an exuberant amount of money and that the 3/4 tons trucks wouldn't be available for over a week. So I left and has my friend call and ask for a 3/4ton truck; and they told him to come and pick it up and it was ready for him! I called back and asked why they would only rent me the 1ton truck instead of the 3/4ton and they would rent it to my friend instead. He then lied about a whole number of things and then proceeded to blacklist me from renting for no other reason than he simply got upset and unprofessional/childish that I caught him in the act of trying to upsell me. I am now blackballed from renting here for no reason and I am taking this company to small claims court for profiling me amongst a number of other contingents portraying my character to falsely blackball me. What he falsely said against me will be used in court and is on your record. Expect a letter from BBB as well

So, you plan your. move; you reserve a truck for a specific date on line; you fill in all the…read morepaperwork, and received a confirmation email for the date and time; you book your crew, maybe 2 or 3 guys you're going to pay hourly, and co-ordinate everyone's busy schedule to meet in the morning after you pick up your truck. You get to the rental office, wait, oh, 10 minutes for someone to even come to the counter. Give him your D.L, and he goes: "Oh, we don't have any trucks. Sorry." "Excuse me? I didn't quite catch that." "Yeah, we don't have any trucks, and I really don't know when we'll have any. Maybe a week." "But I reserved it online, I booked it TWO DAYS ago." "Yeah, our reservation system sucks. it's really crappy." "So, you don't have ANY trucks. Not one." "nope. sorry. And I really don't know when..." "yeah, yeah, when you'll have any....yeah gotcha. I'm headed to U-Haul." Yeah, give this joint a HARD pass. In the words of the Enterprise counter guy: "Sorry.".

Friendly, responsive, knowledgeable about Uhaul. I would definitely call him first next time.read more

​ the customer service at the Coburg location was outstanding and we dealt with Leon . He price…read morematched what budget was going to charge us for a cargo van that I had reserved and given my credit card on . They informed me after I purchased my airline ticket that there was not going to be a van there waiting for me or was ever going to. Budgets 800 number does not communicate with actual pickup locations. When I spoke to Leon and told him our dilemma he immediately found a van that was an hour and a half away and got it there a day early for us . It really helped out a lot after dealing with the death in our family. Thank you Penske for having such great Representatives work for you and helping our family ! Also thank you for the great value and the high quality vehicle with excellent mileage!

Clean trucks, easy to use website and friendly staff at pick up. I'll definitely rent from here…read moreagain.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Rodent infestation our stuff was covered in feces and all chewed up. When I contacted them, they…read moretold me it wasn't their problem. They also increased our rent by $10 a month!

The young lady who runs the office was always very helpful and maintained great customer service…read moreevery time I went into the office. The facility is very clean and the prices are some of the best in town. This location was even more convenient, being that they also rent out moving trucks and have contacts to moving services.

Really Poor customer service!!! Twice!!! Treated us rudely in May. Gave them another chance…read more.. Waited over 30 minutes, no concern for our time. Really bad experience

We reserved a truck for the weekend of a recent snow storm so our reservation had to be…read morerescheduled. Lucinda called me while I was travelling to the west coast to let me know of the storm, and that she was stuck at home, unable to assist with our picking up the truck. She even went so far as to leave her personal cell phone number for me to call her back. We are a couple weeks out from that phone call and I finally got around to rescheduling our family member's cross-country move. I spoke with Lucinda today and she rescheduled us with the same pricing options and even is making arrangements for us to come back for our car dolly after the location is closed. Great customer service and extremely pleased with how this move is working out due to Lucinda's assistance.