Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

I am SO glad I went with them!! Nice quiet neighborhood, friendly people, very secure from what I…read morecould tell. It was clean all around the property. I look forward to being their customer as long as I'm in Eugene. The value is INCREDIBLE compared to local competition.

Amazing place! Clean, safe, professional. We had a tremendous experience. Monte and Janelle are…read moreextraordinarily helpful and friendly.

Stor-N-Lok helped when I was having tons of problems moving from MN to OR. The couple that runs the…read moreplace was awesome and helped me out when they didn't have to do so! They actually did me a HUGE favor during a stressful time! I highly recommend this storage place! I actually cancelled my free storage with uhaul to go with Stor-N-Lok! Totally love these guys! -Rachel King

Fantastic storage unit for us! We needed a place to store our daughters things for a short time…read moreand they were very accommodating! Clean space and well secured. Code to get in and out of gate always easy to use. Would use them again 100%

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

I liked Castle because…read more -it's far enough from town to feel safe, but close enough that I can bike, bus, or drive to it easily (and it's near good routes for all those modes). -the front desk staff was friendly and gave me free bottles of water. -the facility seemed new and was always impeccably clean. It would be utterly pleasing to the senses of any obsessive-compulsive. -the bathrooms were clean too. -my stuff didn't get damp over the winter. -I got a free lock and a free month for paying by credit card. -they let me cancel my lease on less than thirty days' notice. (Your mileage may vary, of course.) -it was neat seeing what kinda stuff others stored in the jumbo units: cars, home appliances, ...! Every trip to my Castle Storage unit was like going to the mall, except I never had to pay for what I took home. I miss it!

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints

2:30 am and my wife by my side, U-haul truck stuffed to the gills with detritus of five years in…read morePortland, the familiar stretch of I-5 in front of us. A marathon packing job lasting 6 straight hours saw our adult lives packed into boxes and carefully labeled and categorized and everything else weeded out to the garbage for lack of space. Eugene was our destination but we had yet to find an apartment. We needed to put all of this somewhere while we sorted things out. I personally am for the most part completely against the idea of becoming a pack rat and storing things in Mini-Storage for eternity on the thought that the contents are more valuable than the cost of storing them for months (years?, decades?). I placated my internal struggles by convincing myself we would find a place soon and relieve my angst and financial burden in new digs near the University. It took slightly longer than expected so I'm glad we found Downtown Mini-Storage to store our stuff. Downtown Mini-Storage is a bit of a misleading name in the fact it is not downtown at all but halfway to the airport near the intersection of the train tracks and Chambers/River Rd. Also they clearly do more than mini storage because there were quite a few large boats and RV's as well. The front desk service is friendly and the cost was reasonable for an unconditioned unit. The gate was secured with a passcode and the units were clean and well lit. We ended up using storing our things there for 2 months but that seemed reasonable and they prorated the beginning and ending of our storage. I hope not to need to use mini-storage much in the future but this experience certainly changed my attitude toward it slightly. It can be very useful if used in moderation and will not necessarily create any long term health risks.

Update: the business owner [not the person I previously called] called me back today and extended…read morehis genuine apology for his employee's behavior, expressing gratitude for my 25+ years as a good ["model"] customer, acknowledging I have never been a problem and that the small amount of items I put in the trash was not in fact a 'rule violation,' and 'rescinding' their termination notice. Thanks, Don - I'm glad our values align [and I hope your employee-coaching sticks]. Added one star to my review for your follow-up to this unnecessarily-difficult experience.

So my kid who attends UO needed a storage unit for the summer months and I advised her to do her…read moreresearch months ago, knowing that students out for the summer are all going to be reserving storage lockers for this time period. After researching and calling around, my kid found Bertelsen Self Storage and discovered they had an available unit for the months she needed, the size of unit needed, and their price per month was less than other storage places around. She paid $40 to reserve the unit - and it's a good thing she did, as we discovered that all units here were rented out by June, when she needed her rental period to begin! When we arrived here in our U-Haul, loaded with furniture and belongings, we were on a tight schedule, and we were dismayed that the place was closed for lunch until 2pm (it was 1:30pm at the time, and their outgoing phone message did not mention their lunch hours - only their general hours of operation). We weren't pleased, but when the young lady arrived at 2pm, she was so pleasant and friendly, that made up for our scheduling issues caused by the lost half hour. I wish I could remember this woman's name, but she was super accommodating in allowing us to pay for the locker rental in the way we wanted, as well as prorate payment until the date in September we wanted. She really worked with us, and we appreciated it a lot. (They can let you pay month by month, or in full, or add on "x" amount of days - whatever works best for you). Of course we forgot to bring a lock, so they sold us a sturdy one for $10 and my kid liked the option of having the office hold on to the extra key, just in case she misplaced or lost her key. She also liked the fact that she could set her own code, needed for the keypad to access and exit the facility. The facility itself was not new or shiny or modern in any way. But it was clean and it was functional. It reminded me of every storage locker I've ever seen in every CSI tv show (minus the creepy findings in those tv lockers. LOL!). Older, dimly lit, metal pull-down doors, etc. But it was exactly what we needed for all the items we had, and everything fit and it was secure and the price was right. Who needs fancy? Perhaps if we had priceless Oriental rugs and Van Gogh paintings, I'd think twice about storing them here. But for a college student's dorm room fridge and bedding and some hand-me-down furniture and dishes, this is a perfect place to store stuff for the summer months.

From the owner: We've provided service to the area for more than 20 years with our inviting presence and friendly…read morestaff. We take great care of our storage facility with regular cleaning and maintenance. We always strive for that 5-STAR RATING by treating our customers like apart of the family. We know moving is complicated and we want to make it as easy and hassle free for you as possible. Stop by and check out Bertelsen Self Storage.

If your shopping for a storage unit... this is the place…read more First of all, the facility is brand new. That means you won't have to worry about mold or rodents or insects or your belongs not being safe and sound. Every unit has an alarm, so if your code wasn't entered coming through the gate, but the door to your unit is opened, management is notified immediately. (Years ago my storage unit in Colorado was robbed, so I can't tell you how much peace of mind this gives me.) Krystal is the manager and she's quick to respond and very helpful. I was able to submit my application via email and set up an auto payment in an afternoon. This is the best storage faculty I've ever used.

RATS! I never write reviews but my experience was so awful that I feel I've been left no other…read moreoption. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.

I'm just getting on here to write a review and I was shocked to see the reviews compared to my…read moreexperience yesterday. My son moved out of his dorm last week and the staff was very nice and professional. We showed up late and they accommodated us. I think this location is under new ownership and things have been significantly updated. We had a great experience.

The owner is rude and disrespectful. The invoices received are not a typical invoice displaying…read moreCurrent Balance $0 and the next payment $0. My son set this up for the summer therefore I thought there was no money due based on the invoice. 10 days later my son got another invoice with a late fee. I called to inquire. Though he did remove the late fee and I setup automatic payments, when my son received the close out statement it had a note: MOMs a CUNT. Wow, all I did was call and inquire about how to understand his invoices so payments would not be late in the future. My son and his friend commented how the owner is rude and they were hoping to deal with him as little as possible. Though the rate may be cheap, I would. It recommend this place for the poor judgment in customer service. I would give a negative rating if I could.