Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.

So my kid who attends UO needed a storage unit for the summer months and I advised her to do her…read moreresearch months ago, knowing that students out for the summer are all going to be reserving storage lockers for this time period. After researching and calling around, my kid found Bertelsen Self Storage and discovered they had an available unit for the months she needed, the size of unit needed, and their price per month was less than other storage places around. She paid $40 to reserve the unit - and it's a good thing she did, as we discovered that all units here were rented out by June, when she needed her rental period to begin! When we arrived here in our U-Haul, loaded with furniture and belongings, we were on a tight schedule, and we were dismayed that the place was closed for lunch until 2pm (it was 1:30pm at the time, and their outgoing phone message did not mention their lunch hours - only their general hours of operation). We weren't pleased, but when the young lady arrived at 2pm, she was so pleasant and friendly, that made up for our scheduling issues caused by the lost half hour. I wish I could remember this woman's name, but she was super accommodating in allowing us to pay for the locker rental in the way we wanted, as well as prorate payment until the date in September we wanted. She really worked with us, and we appreciated it a lot. (They can let you pay month by month, or in full, or add on "x" amount of days - whatever works best for you). Of course we forgot to bring a lock, so they sold us a sturdy one for $10 and my kid liked the option of having the office hold on to the extra key, just in case she misplaced or lost her key. She also liked the fact that she could set her own code, needed for the keypad to access and exit the facility. The facility itself was not new or shiny or modern in any way. But it was clean and it was functional. It reminded me of every storage locker I've ever seen in every CSI tv show (minus the creepy findings in those tv lockers. LOL!). Older, dimly lit, metal pull-down doors, etc. But it was exactly what we needed for all the items we had, and everything fit and it was secure and the price was right. Who needs fancy? Perhaps if we had priceless Oriental rugs and Van Gogh paintings, I'd think twice about storing them here. But for a college student's dorm room fridge and bedding and some hand-me-down furniture and dishes, this is a perfect place to store stuff for the summer months.

From the owner: We've provided service to the area for more than 20 years with our inviting presence and friendly…read morestaff. We take great care of our storage facility with regular cleaning and maintenance. We always strive for that 5-STAR RATING by treating our customers like apart of the family. We know moving is complicated and we want to make it as easy and hassle free for you as possible. Stop by and check out Bertelsen Self Storage.

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

I am SO glad I went with them!! Nice quiet neighborhood, friendly people, very secure from what I…read morecould tell. It was clean all around the property. I look forward to being their customer as long as I'm in Eugene. The value is INCREDIBLE compared to local competition.

Amazing place! Clean, safe, professional. We had a tremendous experience. Monte and Janelle are…read moreextraordinarily helpful and friendly.

I spoke with Derek here. He took me out to show me a couple of different possibilities to rent and…read morewas very pleasant, friendly and not overpowering. I would definitely get a unit here. Nice clean units and he told me what a OCD person he was to keep everything clean.

This is a great facility! It's very clean. The couple who oversee it are very friendly, helpful,…read moreand you can tell they care about the appearance of the grounds. Every time I went I saw someone working. Convenient and safe. Best storage unit I've ever had, and I've had many!

I recently changed storage facilities -I'm so glad I did. This facility is hands-down, the best…read moreI've ever found. I am an older lady and I visit my unit at least once a week, many times after dark. The security is top notch-I always feel safe, unlike my old unit in town. The staff are friendly and very helpful. 'There is even free coffee, etc. in the lobby, as well as a selection of moving supplies. I accidently locked my keys in my car a couple of months ago, and the office was extremely helpful in helping me get on my way. The rates beat my old unit by $100/mo., and I couldn't be happier! Highly recommend...

Go dig through my reviews, I'm not afraid to review any thing and everything I experience…read more.. however, a storage place... this may be a first for me? Eugene Safe Storage - I cannot say enough positive about them. I'll summarize and give you the good, the bad, the ugly... here we go! Location: Convenient, right off the interstate, easily accessible, gate under passcode access, well lit. Price: SO FAIR! Gosh, quite competitive to be honest! I never once blinked at the bill. Honest: We overpaid. I had no idea. THEY reached out to me and refunded my money. WORDS CANNOT EXPRESS how I appreciate honesty like this. Facility: Brand new. Shiny, clean, well-lit. Lovely parking spots, great long-term storage spots for RVs, I can go on-and-on. Accessibility: They answer the phone, they answer email, you get near immediate responses. Who can ask for better than that? STAFF: Josh and Christi up for the win. These two took care of us! I was a bit 'needy' for dates / times... they made it happen for us. Huge shout out to Josh, Christi, and the staff of Eugene Safe Storage! Highly recommended!!!!!

This is a very clean efficient well-thought-out storage centre consisting of about 200 shipping…read morecontainers, linked together Current pricing 120/month 20 foot (8 foot wide, 9' high) a little less inside but maybe 140 sq feet and high ceilings so super competitive pricing. 180/month 40 foot (8 foot wide, 9' high) a little lessinside should get you 280 sq feet and high ceilings even better deal All brand new containers. First time I've gotten a free lock - the good kind. Everything drive-up Can't beat it for larger storage needs!

Friendly service! Very clean large units @ the lowest price in Eugene/Springfield area!read more

We rented a 10x5 unit from Northwest Storage for several years to use for storing business and…read moreevent supplies. Recently, when our local rep left, I had to take over the lease on the unit and their new manager, Melissa, was incredibly helpful in making this happen remotely since I live several hours drive from the unit. Once we got everything figured out, it was a smooth process to transition me to the lease. I appreciated her responsiveness and timeliness, and when we made the decision to empty the unit she was very helpful in facilitating this and sending me a final receipt as soon as we exited. Highly recommend this spot if you're in need of storage space in Eugene.

I had to get a refund immediately after reserving a sm unit because they wanted me to pay for 3…read moreweeks that I wasn't going to be using it yet! John kept asking me, "Have you been to the store?" What? I asked for clarification and he hurriedly put me on hold without clarification! He did this multiple times then told me it would be 7-10 days before I would receive my refund! What? So now I don't have access to the money (it was paid 10 hrs ago mind you) to get a different storage unit. It all ended with John disconnecting me! Do not rent from this CORPORATION their customer service is horrendous and their business tactics are shady! Update: After I sent an email I was contacted by Sherri a Manager. She apologized for how everything went down and asked what she could do. I told her if someone's job is customer service then John in particular needs more training. I told her I am always willing to pay a little more to be treated with dignity, kindness and helping me instead of causing more stress in a world specializing in more stress. I commend her in reaching out to make it right.

I liked Castle because…read more -it's far enough from town to feel safe, but close enough that I can bike, bus, or drive to it easily (and it's near good routes for all those modes). -the front desk staff was friendly and gave me free bottles of water. -the facility seemed new and was always impeccably clean. It would be utterly pleasing to the senses of any obsessive-compulsive. -the bathrooms were clean too. -my stuff didn't get damp over the winter. -I got a free lock and a free month for paying by credit card. -they let me cancel my lease on less than thirty days' notice. (Your mileage may vary, of course.) -it was neat seeing what kinda stuff others stored in the jumbo units: cars, home appliances, ...! Every trip to my Castle Storage unit was like going to the mall, except I never had to pay for what I took home. I miss it!

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints