We have been storing our things (a unit for our overflow and a spot for our extra vehicle) for…read moreabout a year now and are highly satisfied with the communication, responsiveness and safety/security at this level location. Jeff, the former office manager could not have been nicer or easy to work with and "ditto" for the current on-site manager, Angela. All in all, it has been a good experience and, although we are getting ready to leave the area, this storage facility has met our needs perfectly.

Awesome front office helpful and quick got everything figured out in less than 15 minutes.read more

Extremely friendly service, very clean, the people running it are always very helpful and flexible…read moreand show they really care about their customers and their customer's belongings. Best storage place I've done business with.

I cleared out my storage in the middle of the month and even gave them a notice and I was told they…read moredon't prorate . If It was me that went down to the office and was told that they don't prorate, I would of keep the storage empty and leave at the end of the month , so they wouldn't be able to make double there money off of me , but it was my husband that went down there. Why would you not prorate? It's the right thing to do . Why would you charge for a service you didn't provide? Is to get every penny possible out of people? Just not a good business practice. so make you leave at the end of the month.

Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

If you haven't heard of Iron Clad Boat and RV Storage and are looking for a clean and secure place…read moreto store your Boat or RV, you owe it to yourself to look into their facility. Amanda was very attentive to out storage needs and bent over backwards to accommodate our very large RV. Highly recommended and worth every dollar.

We have been customers for over a year now. Amanda is very professional and responsive and the…read morefacility is top notch.

I recently changed storage facilities -I'm so glad I did. This facility is hands-down, the best…read moreI've ever found. I am an older lady and I visit my unit at least once a week, many times after dark. The security is top notch-I always feel safe, unlike my old unit in town. The staff are friendly and very helpful. 'There is even free coffee, etc. in the lobby, as well as a selection of moving supplies. I accidently locked my keys in my car a couple of months ago, and the office was extremely helpful in helping me get on my way. The rates beat my old unit by $100/mo., and I couldn't be happier! Highly recommend...

Go dig through my reviews, I'm not afraid to review any thing and everything I experience…read more.. however, a storage place... this may be a first for me? Eugene Safe Storage - I cannot say enough positive about them. I'll summarize and give you the good, the bad, the ugly... here we go! Location: Convenient, right off the interstate, easily accessible, gate under passcode access, well lit. Price: SO FAIR! Gosh, quite competitive to be honest! I never once blinked at the bill. Honest: We overpaid. I had no idea. THEY reached out to me and refunded my money. WORDS CANNOT EXPRESS how I appreciate honesty like this. Facility: Brand new. Shiny, clean, well-lit. Lovely parking spots, great long-term storage spots for RVs, I can go on-and-on. Accessibility: They answer the phone, they answer email, you get near immediate responses. Who can ask for better than that? STAFF: Josh and Christi up for the win. These two took care of us! I was a bit 'needy' for dates / times... they made it happen for us. Huge shout out to Josh, Christi, and the staff of Eugene Safe Storage! Highly recommended!!!!!

I stored my goods for 6 months…read more I had thought this place was great until I emptied it, never had any issues, UNTIL... 3 dead rats, 2 of the dead rats where inside a bag of blankets and the other rat was in a box of clothes. Rat feces were everywhere inside of the locker, bags with fowl odors. My recliner was covered in feces, does any bit of the money I pay for storage go towards keeping rodents and bugs out of the lockers? I had to clean every single item inside after taking it out, what a let down!

Cheap prices, but you really get what you pay for. Dirty, rat and mouse infested, bare bones…read moremaintenance, terrible customer service. After cleaning out my unit, I found nearly everything damaged or infested with rodents. Boxes full of sheets and pillows torn to shreds for nesting. Mice droppings everywhere. It was terrible. $1000's of damages here. Regardless of what you sign in a contract, if all of the units are having the same problem of having their things infested with pests, ie. mice and rats, the storage company should admit there is a problem. I would advise NOT to store your things here. If there are damages the manager's response is "there is nothing I can do to help you". Admitting their is a problem would be enough.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.

The quality and service of this facility is magnificent. The on-site manager works with you if…read morethere is any issue with your unit. I believe the manager's name is Suzanne. She's extremely nice and compassionate. I find that this place has been trouble free for me as I have had to use a storage unit for the first time in many years. I've had no issues with any tenants around me and no rodents. I encourage and welcome people to use their facility their off of Olympic next to Walmart.

I rented my storage here online when I arrived I was greeted by Susan whom had the most warm…read morewelcoming smile. She did a wonderful job explaining my paper work and showed me my unit and was just all around very welcoming and willing to answer any questions I had. I have rented here for some time now upgrading my unit two times since to a larger unit and Susan was so helpful through the entire process. I was also impressed at how well the property was taken care of , it has always been clean when I come there. I would never rent at another storage unit. All my needs are always met with exceptional customer service. I want to add a couple months ago something very tragic happened to my family which left me to go through and continue to go through very difficult and emotional heartache. I haven't lived in this area all my life and don't know a lot of people. Having shared what had happened to my family with Susan she was so compassionate and genuinely concerned. I've always wanted to thank her for being such a wonderfully kind person and always taking the time to listen . She may not know but just the simple acts of kindness she has shown me meant so much. I highly recommend this facility and Susan is next level and is absolutely wonderful at her job! Great prices and property's well taken care of. Thank you.

Manager is disrespectful, accused me of lying and threatening because it was her staff that did not…read moreput a note in their system when I called to cancel. Instead he waited until a week later when I went in person to ensure they knew I was canceling. Due to this, my prorated refund was inaccurate. Told me to go to Verizon and get proof of phone records to prove that I called to cancel when I said I did. Amber, your customer service skills are nonexistent and I will never recommend your business. Not satisfied whatsoever with my service here. I called to cancel my storage unit on August 12, was told I had to put the 30day cancellation notice in person, so on August 17 that is exactly what I did. I called on the morning of the 17, and later in the day I went in in person and put in my notice. All of my things were out of the unit by the end of the day on the 17th. Then on the morning of August 23rd they charged me $159 for a full month's use of the unit, because apparently it was my responsibility to tell them that my account is on autopay, and because I didn't tell them to cancel my autopay, I am still getting charged. You would think when one cancels their membership with someone, their autopay cancels as well...? Why would I continue to automatically pay for a service that I cancelled in person? So then on Aug23 when I call to inform them of this charge, they first placed blame on me for not telling them to cancel my autopay (which again you would think is on the employee to cancel while they cancel my membership..?) And then told me that their manager is out of the office until late next week (won't be back until Aug 31) and while she is gone there is absolutely nothing they can do. They can't refund me until she is back. I called for more clarification and asked "so when I cancelled my membership, if the employee had cancelled my autopay as well, I would not have been charged this $159, and he said that is correct. So clearly this is a reflection of an employee's negligence who for some reason thought it was okay to cancel my membership, but leave my autopay setting on. I don't understand why this would be okay, as I am now getting stuck automatically paying for something that I cancelled in person. And now need to wait over 7 days to get my money back. All because an employee didn't do their job properly. Which everyone makes mistakes, I am overly understanding. But when I did everything they asked of me, and an employee didn't cancel my autopay and they blamed me for not asking them to turn it off, and then make me wait over a week to get my money back due to no management there whatsoever, I am majorly disappointed. I will not recommend this storage place to anyone I know as obviously their first plan of action is to blame the customer for a mistake that was admittedly theirs, and provide majorly delayed customer service or any remedial efforts. Don't go here.

All storage facilities are pretty much the same. Gated facility, several different sized storage…read moresheds, some heated. They all seem to be pretty comparable in price too. This one is no different than any other one, really. It works for what it is. I don't think there is always a manager on site, as there's nowhere obvious that they would stay, and signs talking about office hours. Employees are super friendly when you sign up to use this facility, and are quite helpful. Unfortunately, that's not the case when you give your notice that you're done and no longer need them. They are assholes at that point, because they will no longer be making money off of you. I'm not a fan of this, simply because it makes me think the nice attitude in the beginning was all an act, and they are just there for the money. Would I recommend this place? Ehh, maybe. If you can get around the rude employees just because you gave notice, sure. I honestly used this place because it was close to my house. I'm sure there are better places, and I'm sure there are worse.