Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

I just want to say me and my family had the absolute best time with Trinity, she is beyond caring…read moreand attentive! They did not have my sons size in the converse he wanted in store and she immediately found a solution and ordered them online to be shipped to our house. She is such a blessing to this brand and I hope to see her there very soon! -Thank you for everything Trinity, keep being the light that you are :)

Do not shop at this location they will scam you and charge you for items they claim are "free" with…read morepurchase. When I showed the sales people they couldn't comprehend how charging me for the extras wasn't a discount. When I asked them to do the math my purchase would have been $10 less without their add on. They couldn't understand that paying more than what the 2 items I was purchasing cost was not a discount. If you purchase here, I would check all charges because who knows how long they've been getting away with scamming people.

i have been trying a few shoes from skechers since march. and i can't find the right ones. but…read more every employee from the 6 sketchers stores i have been are amazing included mariela and vanessa from the outlets at orange. their service is outstanding.

I've been wanting to check out this Skechers store for a while but don't go to that area often so…read morefinally went there over the weekend. Was rather disappointed to see how small the store was compared to all the ones I've been to. Very low on stock also. Not a lot of selection. Which was surprising since it is right there at the outlet. And what's worse, there was no air conditioning on an afternoon that was 95 degrees outside. Phew! The store was very well organized though.

I just love dropping in to see what's new and sure enough I found the cutest purse this time. They…read morehave so many great selections for shoes and purses but I found one perfect for me. The service from the employees is always so friendly and helpful. The vaue for the items is great compared to other places.

What a really really fantastic shopping experience, made possible by an even more fantastic staff…read more Person at the door was very pleasant and told me about a short wait, after which I was swiftly assisted in finding the perfect pair of boots for me. Really friendly all around.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

Came in the store looking for running shoes and was immediately greeted and asked if I needed any…read morehelp. Multiple employees checked in to make sure i was finding everything okay. Once I found a few shoes I wanted to try on Dalia helped me get the right sizes. While I was trying on the shoes, Moose the manager assisted me in finding the best options for my running needs. He was very knowledgeable, helpful and provided excellent customer service throughout the entire experience. Moose made sure I was taken care of from the moment I walked in until I left the store. Great customer service from Moose an his team. I truly appreciated the attentive and friendly support.

I went in to find certain type if sneakers. Walked around the store around 5pm. Saw so many…read moreassociates and not one came up to me. Only until i went out of my way to ask for assistance i got help. I had mentioned i had certain type of shoe in mind and after telling me they didnt have them he just took off and never checked up on me. If store had better customer service I would bought a pair of shoes. I had to walk out without anything. Moving on to another store that is not JD. Not coming back due to worst service.

Stellar, one-of-a-kind crew. I'll definitely be back soon. Special shoutout to Julius!read more

For a big brand like Hoka I was expecting a store significantly larger than the one in Southcoast…read morePlaza, in the newer section with the pedestrian bridge connecting it to the mall. The displays are grouped by gender and type, such as road running and trail. I thought the foot analysis device was interesting, but once I figured out how to use it, it suggested a full size larger than virtually all the shoes I have bought direct online, ir at REI. In particular, I was trying to replace a favorite trail shoe with the new Challenger 8 model, but unfortunately, they didn't have my size or a range of colors to select from. I wasn't certain enough to buy the pair that fit best, but seemed a bit large (I was correct, ultimately). Too bad, the color was far better in person than viewing it online. While I didn't buy the anything, it was still nice to see the selection and layout. I do recommend trying before buying online, especially here in Socal, because the main distribution warehouse is in Moreno Valley and sometimes orders arrive within a couple days. I did buy a pair of the Challenger 8s at the REI in Tustin because I found my size there, but had to compromise a little on color. Oh well, great shoes overall regardless.

I stopped by this location as we don't have too many retails Timberland stand alone stores in SoCal…read moreanymore and was pleasantly surprised by the selection, merchandising of inventory and deals when I visited. They were doing a buy one get one 50% off deal when I was there and it was applicable to a majority of the items in the store (except for their classics of course). I was able to get some boots and sneakers for a good deal. Michael was helpful and super friendly, really appreciate quality service from a store and would definitely come back here again for any of my Timberland needs! These are located at the Outlets at Orange so parking is available in this area although it will tend to get crowded so definitely allow time to go early or on weekdays to beat the crowds.

Fantastic experience at the Timberland store in Orange…read more I came in looking to purchase a pair of Timberlands, and right away the reps working at this location were all very helpful and welcoming. Zaira and Michael both provided excellent customer service. They were quick with their service, responsive, and genuinely helpful throughout my visit. The reps made the process smooth and easy without feeling rushed. The store itself was very clean and well organized, with a great selection of shoes to choose from. Overall, a fantastic shopping experience thanks to Zaira, Michael, and the team. Highly recommend this location!