great customer service and great stock. i had a wonderful experience shopping there. A lot of stores in the Spectrum don't give good personal attention to all customers but Docs really did, they make sure they can give help and attention to every customer. read more

10/10 customer service . I had gotten some docs for my birthday and had some trouble with the return/exchange because I was having trouble deciding what size fit best. Tried going to the Cerritos location and they said they couldn't do anything for me. I was frustrated and sad I'd be stuck with the wrong size because they said they were "worn" when I literally had just got them the night before and hadn't even worn them, I only tried them on and decided to exchange them the next day as soon as I could. I didn't want to be an annoying customer, but I also wanted to be able to wear the shoes I bought. So we called the Irvine location and they said to come into the store and that they could help. Jose at this (Irvine) location helped me and the girls at the location were also very understanding with the situation and v friendly. 100% will be coming back to this location anytime I wanna get more Thanks Jose read more

Staff are nice and the line to get in wasn't a long wait at all. It's a small-ish store, but they have a good selection given the limited amount of space! They have a maximum amount of people they can help at a time, but I feel like this is standard even when shopping at places like south coast plaza. read more

What a really really fantastic shopping experience, made possible by an even more fantastic staff. Person at the door was very pleasant and told me about a short wait, after which I was swiftly assisted in finding the perfect pair of boots for me. Really friendly all around. read more

The customer service at this store is IMMACULATE so friendly and cool! My go to doc marten location

Very kind and helpful associates. I am quite shy and nervous when it comes to buying new shoes because I feel like shoes are so important and I never know what's popular. But anytime I visit this store I don't have to worry about feeling like an out of place loser. Am I thinking too deeply over shoes? No because it really is that serious and I love this store & the employees are THE BEST read more

I highly recommend this location, Jose has been very patient with us with all are requests, Super helpful. This store is well maintained and clean. The staff here are super friendly and will definitely shop here in the future. 10 out of 10 read more

I bought some new docs today, love them. I've been wanting some for quite some time now but have been overwhelmed with the array of excellent choices. Jolee and Taylor were so helpful in assisting me and have so much insight on each and every shoe. They were able to answer all my questions easily and did so in such a friendly and informative manner. I didn't expect purchasing what was just "another pair of shoes" to be such a unique and great experience! It felt very casual yet high end. When you first walk in they do ask if you need help but will give you the time and space you need to decide, and if you're ready to ask for help they'll definitely help you. I never felt like I was being upsold too and they were not overbearing by any means. Taylor noticed I was getting overwhelmed and took the initiative to grab the shoes I was already eyeing for me to try on! That was very thoughtful. I tried on four different pairs before I came across the lovely pair I have now. I hope this doesn't become an addiction... haha thank you guys! read more

Martens Irvine - They're honestly so good looking I can't stop staring - Shoe Stores Near Me - Irvine, California

The sales associates are always so kind, friendly, and helpful! I don't mind waiting in line at all, because the experience is always worth it. I always come out with exactly what I was looking for. Even if I'm just browsing, the employees always make me feel welcomed and valued. Not to mention the shoes last FOREVER and are amazing quality for the price! Easily one of my favorite DM locations, thank you DM irvine! read more

HORRIBLE CUSTOMER SERVICE. Had us waiting OUTSIDE so we could do a return. The worker would not let us inside to do that because we were 1 day past the exchange window. He called in his manager and she said they could not process the return and that there was nothing they could do to help us. I asked the outside worker if I could speak to the manager so we could do an exchange if return was not a possibility, but the manager refused to talk to us. We were told they could do nothing and we were stuck with $200 boots that didnt fit. I went to the retail store in fashion island and SURE ENOUGH they COULD process an exchange. The employees and customer service is 100% better in fashion island and they dont have you waiting outside the store for no reason. read more

love the customer service here! everyone is so beautiful and i love all the docs i've bought from this store ! whenever i come to the spectrum i always take a look at the new styles and all the workers are super friendly and always help me out !!!! read more

i love this location, employees are always super knowledgeable/helpful and always help me not only in terms of finding certain styles, but also taking comfortability into account! everything here is always organized and neat with a welcoming atmosphere. always my go-to store when i want to try things in person instead of trying to look online. :) read more

I have always loved Dr. Martens since I was a teenager, so it really makes me happy how accessible these stores have become nowadays! I came here with my fiancé on Nov 17 with really no intention of buying any shoes, but rather trying some on! Allie greeted us at the door and had us wait a bit so the store would clear up and we'd have a great shopping experience. While waiting, she chatted us up a bit and was super kind-- made the 5ish minutes we waited go by like nothing! We then were greeted in store by Zack, Macy, and Leilani. All three of them were absolutely fantastic, they answered any questions we had and showed us a bunch of different shoes! I came in with the intention of trying on some Sinclairs and had no idea they came in a chunkier shoe! Macy was quick to bring out the Sinclair Max and it was love at first sight. Were a bit apprehensive because of the price, but she told us about their student discounts and we got an awesome deal with it! It's also wildly convenient that they offer Klarna/Afterpay since that was the route we ended up going. Zack and Macy were both so patient while we figured out how to use the app and helped us along the way. I walked out with a pair on Sinclair Maxes and have no regrets about the purchase at all!! Thank you so much to the team at Dr. Martens for being so kind and graceful. We cannot wait to come back!! read more

Terrible customer service. It was pouring rain outside and they made us wait even though there were less than 5 people in the store. We were standing in the rain with two babies. Then proceeded to tell us they don't take any returns or exchanges for boots we bought online. We have been loyal customers but unfortunately will never purchase doc martens or recommend to anyone again. read more

The people at this location are very rude... I also don't get the return policy. They all stare at you like if you are stealing??!? Like girl why would I steal one shoe babes.. uncomfortable location. It's always the stores in Irvine who have the WORST customer service. People just feel entitled to working in these areas and such. You are not prestige workers.. you guys are still getting paid the same as anyone else. Let's relax on the attitude.. have a great day! read more

I pulled the plug and got my first pair of Doc Martens. Tell me why my eyes went to the most expensive pair in the store T.T Anyway, all the workers here are so nice and helpful. They got me the sizes, gave me recommendations, and helped me find what I needed/wanted. If they get too crowded inside, they have a line outside. There are plenty of seats inside to try on shoes. I'm not sure about how extensive their inventory is compared to ordering online. I do know that you get 15% off if you order online though. This location is inside Irvine Spectrum across from Honey & Butter. I would say it's closer to Dave & Buster. read more

Walked in here staff are very pretty and friendly welcoming not creepy pushy or not judgmental if your buying or not I am very happy w my pink sandals that I got love it amazing visit today 6/15 great staff great selection Yehey additional to my collections read more

Martens Irvine - Shoe Stores Near Me - Irvine, California

Went here today to return a pair of shoes that my boyfriend bought for his brother and were bought on the 3/28. Considering today 4/5 and his brother left three days ago back to school. The manager Amanda was very dismissive and condescending the entire time and immediately said they were worn and they're creased and when we said we would go back to Brea she said they would not sell us a shoe like this but literally they were brand new and tried on inside for sizing. Amanda was extremely rude don't know how she's a manager. Customer service by her was just terrible and she was just not professional at all. read more

Listen to the other reviews about the horrible customer service at this store. They make you wait since they say they need an employee for each guest which I don't think is true since most employees seem to be doing anything but helping the customers. Really hard to get help once you are in which kind of hurts the rationale for making us wait. The employee at the door was acting like it was a privilege to have been let in the store and I guess she can get away since they don't give their names. Manager seemed overwhelmed. I just wanted to exchange my Made in England I bought since they were too small. I ended up returning all 3 pairs I because of the employees. Go to Fashion Island. They have to be better. read more

Absolutely amazing service by JOSE!! This man deserves a raise he was so kind, understanding and just gave overall outstanding customer service. I definitely will be purchasing from this location again! read more

Customer service is better than Nordstrom's! And I'm not saying that lightly. I'm an Ambassador level shopper at Nordies, lifelong fan. Will shop there always. But husband wanted a pair of Docs, so we came here and I'm literally blown away by the level of service they cater to us. Well done, Dr. Martens! ETA: Jasmine helped us. Jasmine and the person handling the front door are amazing!!! read more

Cannot understand why there is a wait to enter the store post-Covid which is ridiculous. There's literally 6 people in the store and yet they make you wait outside while there's 2 sales associates standing around doing nothing. Looking into the store there's obvious "customers" sitting on the bench not being helped trying to hide from the heat outside yet the associates do nothing to usher them out if they're not actually shopping read more

Came in for specific shoes and got help instantly! Lots of selections and value is great. The employee was super friendly and made my experience feel welcomed. Will be returning for more shoes. read more

I went in yesterday July 11 at around 6:30ish. ( Inside Spectrum Location) As soon as I came in this girl at the register shouted closed the door, which I did, but was rude for her to scream all the way from there. She had long dark hair- half ponytail. Then as I'm taking out the shoes because I was going to try another one, she said extremely loudly " was anything wrong with them, WAS IT THE PRICE?.... Then she started to grab the shoes as if I was done! ...I just didn't even know what to say, very poor customer service. read more

Let me start by saying we love Doc Marten shoes... and we buy 500.00+ worth of stuff every year from THIS location! So my feelings were a bit hurt by how almost comically rude the manager was... here's what happened We walked up around 7:30pm on Friday night 5/17/24... there was one person waiting out side but store was almost empty (4 customers inside, we counted and she confirmed the number) ...I thought maybe they were closed, "are you open?" She replied "ya, we have a wait due to capacity" ...I asked "for four people?!" .. I asked because I had seen many more in the store almost always, she responded "yes it's gonna be like 15 minutes" at this point the other people standing at the door left, she then said "you don't have to wait there's a website" (in a very condescending voice) ... I was taken aback, I asked "what's your name" she responded "we don't give out our names" she then informed me she was the manager... the whole thing was crazy, she was aggressively rude in both attitude and response, my kid was like "what was that?!!" So we left... as I said we spend a fair amount of money at that store and probably won't be back, sadly we always had great service there, but the whole one bad apple thing is rough... read more

One of our favorite stores at the Irvine Spectrum. The employees are always super nice and helpful and the store has a good variety of product. If you are looking for something and they do not have it in store they will help you find it whether at another near by store or online. The store is a bit small so they do limit the amount of people that are allowed in the store at one time so sometimes there can be a rather long line but it is worth it. I prefer looking in store for items as opposed to ordering online. This allows me to see the product and actually know if it is what I want or not. There have been times I have walked in knowing I wanted a specific pair of shoes and walked out with a completely different pair of boots because what I went in for wasn't what it looked like online. Again, the staff here is awesome and will help you find the right size and shoe or boot. read more

All the staff wore masks. They allow three customers in at a time. What sucks is that they do not carry any of the specialty Jadon platform. I wanted to try on the Jadon max and Jadon studs. Suggestions: please stock more items beyond classics. The whole point for doc lovers is to try in store read more

They are Doc Martens great shoes, awful store location. This is not Rodeo Drive. WTAF with making people wait outside. I *don't want* to talk to an associate. I want to look at the shoes and make my own choices. I want to be able to hold the shoe in my hand when I choose *without* being forced to interact with people unless I have questions. The store did not used to be like this. I have purchased Docs there before. I'm Gen X and have worn Docs since high school. This new policy has cost your store sales. I will never shop there. read more

Doc Martins the timeless item that never goes out of style over the decades. It was a beautiful moment when coming to this store to but my niece her first pair. Having 2 generations buying the same items and passing the torch to the next was special. Thank you to the manager who helped ever so patiently with a teen who was indecisive but then allowed her to make her final choice without rushing her. She loves her new shoes, and low key I'm super happy that she chose the classic pair that her mom and aunt used to wear. These shoes are not cheap, but an investment that is worth it to me. Pro tip: sign up for their email and you can get a discount in store or online for your first purchase. Will be coming back, and definitely going to get another pair for me to rock my own style! read more

Marisa was super helpful with getting us different sizes and recommending different styles and leather care products! She was also very knowledgeable with the different sales and discounts that could be applied ! Thank you so much! read more

They were assisting us before we got in the door!, obviously had most doc martens and was clean kept store.

One of the staff named Bryan at this location had excellent customer service. He was very patience with me being indecisive and was very chill with me. Big props to him he helped me a lot today. read more

Walked in and was immediately greeted by very friendly employees. I was helped out by George, who answered all my questions about different sizing and styles, even bringing out several different pairs to try on to compare. Eventually, I was sold, and I am very happy with my purchase! read more

HORRIBLE EXPERIENCE. 0 star worthy. I waited over an hour in line and was reassured that they had the shoes I wanted only to get inside and be told they don't have the one I asked for. The only male employee there was rude as hell and couldn't answer any of my questions. Never going back. read more

I called to ask if they had the white platform jadon s in my size. They quickly took a look and put me on hold for less than a minute. They had them in stock and set them aside for me to come purchase. When I got to the store, there was a short line. The girls working the door were super sweet and spoke of the styles that they loved. When I made it in to the store, i sanitized my hands and noticed there were only two other customers which was nice and felt safe. Eric was next to help me. He found my docs put on hold for me and asked if I'd like to try them on before I purchased them. He opened the box for me and allowed me to grab my docs directly instead of him touching them. I put them on, fell in love, and decided to wear them out. Eric was super friendly and genuine. He complimented my outfit and made me feel very welcome. Great employee to have! I definitely will be back again read more

Martens Irvine - Shoe Stores Near Me - Irvine, California

Went in to get my first pair of Doc Martens & couldn't be happier with my first experience. MACY is the best! Give that girl a raise. She helped me with sizing and styles, put insoles in them to make them fit better for me & got me like 4 different pairs to try on and never seemed annoyed at me. She was friendly & I could tell she actually cared about helping me & gave me all her suggestions and opinions. Very happy with my selections and happy with my experience. Keep that girl around. thank you! read more

Martens Irvine - Shoe Stores Near Me - Irvine, California

It's unfortunate that the reviews for this store doesn't justify. Went here with my fiancé to check out som docs (I was getting them as a gift). Never owned a pair. Online the reviews were confusing for the pair I was being gifted so had to go in store and this was the closest store. Some people said to size up some said to size down. I'm a 5 in shoes, can't really size down unless I go to children's. They were efficient with so is distancing. The store is small so limited amount of customers at a time. They allowed for try on and for any questions. I tried the Jadon Smooth on and they were perfect at a 5. I had enough room for thicker socks as well. The staff were friendly and accommodating. read more

All of the associates were very friendly but I had the joy of working with Macy while trying on and eventually picking out a pair of Docs (that I absolutely love and fit great). She is amazing!! Even during crazy weekend traffic she was so thorough, attentive, and patient with her help. I was admittedly intimidated about the breaking in process for the Jadons I purchased (my feet are in between sizes and noticeably different, and everything else about them makes shoe buying more difficult), but her thoughtful recommendations and advice not only had me feeling more confident in the pair I purchased but also way more comfortable, too. Thank you Macy!! read more

Omg. The other reviews saying this place has the best customer service ever was not lying at all. Literally ran by the nicest and most helpful people ever. Thank you Amanda and Maisie for being awesome. You guys rock. read more

I bought a pair of docs at fashion island yesterday and wanted to return them today so I went to the Irvine store which is closer to my house. I walk in and say I have a return and go to the girl at counter and she looks at them and says "they are scratched at the bottom and are creased!" I didn't wear them at all except for trying them on and got them yesterday. The girl would not return them for me. So I had to drive to fashion island to return and they were able to return them with no problem and the employees there were so nice and so understanding and said they were not scratched and not really a crease. The girl at Irvine should understand that when you try on shoes there will always be a crease on the shoe. The girl seemed lazy to me and just didn't want to take my return. I highly recommend going to the Fashion Island store they are much more professional. read more