I mean, it's Old Navy. While it's not the biggest store (smaller than the Mission Viejo Mall one), it does have PLENTIFUL parking, and you don't have to navigate through a mall-full of people to get in & out. I do appreciate that. Second perk of this location -- opens at 10am on Sundays, instead of the typical 11am that malls open. I've shopped at this ON on and off for years and stopped by recently to return something --- it was earlier on a Sunday, but everything was really clean/organized and the gal who helped me was quick and friendly. The best combo you can ask for in retail. read more

Tried to enjoy a nice hour shopping here but the music was soooo loud and crazy. Me and my family had to leave. I couldn't even concentrate on shopping, I could not think straight. Please management look into who is choosing the volume and playlists. Shopping should be a pleasant experience read more

I guess 7 year old boys don't matter to old navy. The amount of clothing available, pajamas in particular, was like an afterthought. How disgraceful. read more

I love shopping at old navy online, but never have the most pleasant in-store experience. I actually left this time after 5 minutes because it was dreadfully hot in the store. I shop for enjoyment, not to sweat my booty off! I couldn't imagine working here all day in that heat either. Other than the lack of cooling, the customer service & the lines have always been pleasant here compared to other old navy stores. read more

so perfect! the workers are nice and the clothes are very nice too. they had very very good deals for back school.

I don't shop at Old Navy for myself. Usually for my nieces and nephews. I spend a good amount of time and money in store. I know what to expect and how much I'm spending. Upon check out, Kerri/Kelli did not add the 50% off discount on Jean shorts that are in the front aisle for girls. When I told her they were 50% off she acted like she has no idea. Did not offer to check herself. I had to offer my own assistance to help her do her job. I TOOK A PHOTO TO SHOW THE DISCOUNT SIGN ALL OVER THE GIRLS SHORTS. I have a child with me and when i said "I'll be right back" , leaving my 10 other belongings on the table for 30 seconds, it was that close... she decided to help another guest. So I had to wait behind her guest to finish my check out. This is not customer service. She was being very lazy doing her job. She also didn't discount the $10 shirts to $6. Why am I having to walk over and prove they are wrong?? Why don't they believe the guest when they point it out? Call her manager and ask if you can't leave your register. Not friendly or apologetic. Just "oops okay ". She should not be at check out if she cannot check prices. Do more if " the system didn't say so". There was not a long line. She called no one. This was at like 530PM too. Very slow for a Tuesday. Hope this reaches someone at this location. Help your guests. read more

Old Navy - Pictures I quickly took for her because she didn't want to check and give me the discount. Very rude handling the situation.... - Men's Clothing Near Me - Laguna Niguel, California

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Holiday gift shopping can be stressful, but helpful store staff can make it much more pleasant. Tonight when we shopped at this Old Navy, our experience was eased by happy, helpful staff who showed us where to find the items we needed and found the sizes we wanted. Especially helpful was Karla, who went above and beyond to help us with our checkout and made our trip fun! We will be back-the prices are good, the selection is plentiful, and people like Karla make a difference! read more

Not a fan of the women's clothing, but I have found some great deals for my kids here. Their clearance section is the best and really the only thing I come here for. Especially for young kids, you don't need to spend more than a few dollars a day here as have found items as cheap as 97 cent! Friendly staff and clean and well stocked store, one if the better Old Navy stores. read more

Shopped here over the weekend... GREAT clearance section with $4 thermal shirts. Cant beat that! I found a dress on a rack that was marked $14.99 - however it was placed in the wrong area... and they would not honor it - which I think is a little unfair. I also pulled some things off the clearance rack with no tags, and they were not clearance items. I guess you really have to pay attention to the items you are purchasing - because not everything is in the correct place... which is a bummer. read more

I tried to do a survey on two great employees but the web address wasn't working so I'm leaving a Yelp review instead. Lead Olivia and Kyle were over and beyond helpful on Black Friday when the store was BUSY. They helped me find items in correct sizes that we originally could not find. They were so friendly and service oriented and were able to find what we wanted. Amazing customer service!!! read more

Out and about - deep in south county - AND I still have time to kill before my 7pm event. Drove around for a bit and found a shopping center and this Old Navy. Old Navy always has this massive clearance section and it usually has some pretty good steals. I took my precious time digging through the clearance and came up with 6 awesome shirts - all about $4-6 each, tried them on and loved them all. Score! Clearance is great but the rest of the store didn't really have much. Sales staff was sparse and even with a line forming at checkout, they only had one register open. I didn't really mind because I had STILL had time to kill but everyone else behind was getting antsy considering there were other people around that were working, who clearly weren't doing anything, and could have jumped in to help save the day. But oh well, at the end of the day I only spent about $20 on all my stuff. Not too shabby. read more

This store is spacious and has a good selection of Women's sizes. I often cone here. The sales reps and cashiers are mostly nice and polite except for one. The three stars is for a sales rep name Christine. Upon arrival I was greeted by her which started nice but when she asked me if I was looking for anything in particular I told her I was looking for dresses. I was expecting her to further engage and help but nope. She just ignored me and started talking on her mic. I guess she was just pretending to be nice and didn't follow through with properly helping customers. Please retrain this person to offer better customer support and be genuine in the greeting. read more

Never had a bad experience here. Things are tidy and they make sure the lines don't take too long. It's not as big as the one in Mission Viejo Mall, but they tend to have what we need in stock. My girls always get leggings there. Old Navy is the only store that has her right fitting. Gabe was awesome at the register and even gave the kids a toy. read more

This Old Navy rocks. I was a bit stranded since my car was at Costco for tire service so I decided to walk across Heather Ridge to Old Navy. They had sent me an email in the morning letting me know that tank tops were $2 in store that day. Granted, not all of the tank tops, but enough of them were that I went ahead and perused. I ran into a neighbor of mine who was there with his family. Small world. The store was clean and neatly kept. The clearance rack is all the way in the back and if you've time, you might be rewarded with some great finds. I found shorts for $6.50, active wear tops for 50%+ off and more discounted tanks for summer. I ended up leaving with 7 items all of which were on sale for less than $48! It's a great place to shop for essentials for everyone big or small. read more

Is this place still open? Back in the day when I was a poor college student, I loved this place! I just remember the clearance sections being out-of-control messy! But what's new for places that offer steep discounts for getting clothes on the cheap...( a la Ross, TJ Maxx, Marshalls, etc.) Anyhow, I'm sure there are always finds to be found, all you gotta do is look around! read more

Fastest shopping trip of my life, literally 15 minutes for cute black jeans & jumpsuit, helpful staff.

My wife, baby and I had a fantastic shopping experience at this Old Navy. Josh, the store lead was very knowledgeable and professional. He made a regular experience very special. Give that guy a raise! read more

A slightly larger location than other Old Navy's in the area (with the obvious exception of the Irvine Spectrum location) which is great because chances are they'll have what you're looking for. It's also kept very clean and staffed with very friendly employees. read more

My favorite store! Always find something to buy for me and my family! All My jeans are from Old Navy, I don't have to try them at the store because I know that they are pretty consistent with their models and I know that if they are in my size they'll fit good to me! read more

The store is crowded and the sale isn't that great. The sale at the portola foothill ranch location continues their 30% off clearance but this one ended last week. It depends on their inventory but this.. I didn't like it as much. read more

Old Navy - Men's Clothing Near Me - Laguna Niguel, California

Good location with lots of parking. Lots of sales going on in the store. Sales staff is friendly and helpful. Tip: Online sales are not honored in the stores. But the sales in store are comparable. read more

The best thing about this Old Navy is that it's not in a traditional shopping mall. Parking is a breeze. In general, I find ON is okay for tanktops, jeans, and PJs but am not a fan of most of their clothing. The tee shirts are "look at my bra" thin. The trousers usually stretch one full size so they're falling off by the end of a work day. The staff at this location are pretty cheerful; however, there were times when the registers were so understaffed, I gave up and put my selections back. read more

Was looking around the store nothing really got to the cash register and I got helped by Natalie, super, nice,sweet and has a nice smile on her face. Scanned my stuffed respectfully and carefully, she totally made my day. read more

If you have a return without a receipt, they will mail you the store credit in 10 days. It's really inconvenient and a bummer that customers have to wait 10 days so they can drive all the way back to shop. Booooo old navy! Learn from Costco to keep your customers happy. Update: when you use your store credit, they check your id. read more

This is not the best Old Navy I have ever been to. The service was nice, the store was clean, but there was just not very many selections available. Maybe it's a slow store, so they don't get as much product, but it was really just disappointing. It also could be that Old Navy has significantly cut down their product availability for men, but there were aisles that just seemed empty. It took me about 20 minutes to look at everything in the store. I found nothing that was interesting, and one thing that was cheap enough to buy despite the quality (a polo shirt). There was a great selection of what they did have, but if you want anything other than jeans, polos, or tshirts, you will probably need to go elsewhere. Will I be back? Maybe in another season. It is nice that you don't have to go to a mall to go here. read more

I love browsing the clearance section at this location. Just yesterday I found 8 cami tanktops for both $0.47 & $0.97. You cannot beat that price! Granted the normal clothing is a bit pricey, they do usually have a little bit of everything at this store. read more

Just left the store and David could not have been more helpful! My father was looking for a particular pair of pants and though it was sold out online, David took the time to call other stores and locate one pair for us. We really appreciate the extra help! read more

Not a fan of the staff. I had to say hello twice before patty Acknowledged me at the register. I felt like I was bothering her while purchasing my stuff. I work retail and I can't imagine not saying hello to any of my customers. I only went here to avoid the mall but bad move. Oh and before patty incident another employee decide to almost go thru me and my three year old instead of around us. No one was polite they all seems grumpy. Never again. read more

Got a friends and family coupon through text, thought it was valid for today but wasn't. Asked if I could put merchandise on hold and pick up in the morning and cashier said no holds...never had a problem with putting something on hold before... read more

Old Navy's website says this location has select maternity clothes. Nope. Nothing. Even though I used the 'find in store' feature and the maternity items I searched for were listed as 'in stock' at this location. I wouldn't have driven all the way to this location if I would have known they actually didn't have any of the stuff I wanted. Annoying. read more

Deceptive signage for sale item's(which does not specify which item's on the table are for sake). Even when I point it out they just say sorry and instead of trying to make a customer happy they do nothing. This has happened more than once. Maybe I should just report them to the better business bureau read more

An honest opinion: I was looking for a specific t-shirt and Vincent, an employee found it for me. Not only are they helpful but Shelby's excellent customer service made my experience a pleasant one. read more

Music is always SO LOUD and employees rarely ask if you need any help.

I went there at 9pm and they were closing despite the website stating they are open til 10pm! Whn i told the sales assistant that she just very rude,y sad "we are closed". Not impressed. read more

I tried to come in to shop here to use super cash I had and they refused it. I came 15 minutes before closing and they wouldn't even let me enter. read more

Had a great experience shopping here,actually I always have . I Found many things that I really like and were staples for my wardrobe . The staff are helpful never pushy , best of all the store wasn't overly crowded . Love how neat clean and orderly the merchandise and store look , it's kept up all the time . I will be back ... Uum , hopefully not too soon as it was an impromptu shopping day. The only reason I'm giving this place 4 out of 5 is Bec they give you a huge shopping bag you cram all this merchandise in there only to get to fitting room and then asked to only take 10 items and how many do you have ummmm idk let's count while I rummage thru all of this with hangers dropping, along with very small counter space to do so in fitting room area . Other then that whole debacle it's perfectly lovely to shop here . I totally recommend it . read more

There was a HORRIBLE young employee who yelled at me for asking for a coupon. She had the audacity to call me rude even though I simply asked her a question of if she has any coupons. I was so mad that I stormed out of the store, but what I should have done was talk to her manager. I cannot believe she gave such terrible customer service. She was mean and talked back to me like I was a child (when in reality she looked about 18 herself). read more

The seasonal sales are epic. I walked out with a bag of large bag of clothing for 70

Not enough sense of urgency with registers. What good is having good prices if you waste my time

While doing some Christmas shopping one evening I decided to stop by Old Navy. The line to check out was at least 6 people deep with only ONE available checker open. When I asked if someone else was available to help I was told, "No one else can help because the manager asked me not to call for backup or I'll get in trouble." What?!? Are you serious? This is holiday season and you can't call for backup? I honestly couldn't believe this was the excuse they gave me! read more