Stopped by last night just to browse some pieces, but we ended up spending time with an amazing…read moresalesperson named Cy. He really took his time helping my girl try on different options and find the right ring. What started as a spontaneous visit turned into actually purchasing a ring. Big shoutout to Cy for being patient and helpful without making us feel pressured. The service made the experience. And of course the brand quality speaks for itself.

Came to the Bvlgari store yesterday with my friend who has her jewelry advisor here. I believe her…read morename is Carmen. She showed my friend and I beautiful Serpenti watches and Serpenti gold necklace. They were beautiful for the price and informed us pricing will increase soon. Understandable. Everyone was so friendly and kind here from the moment we stepped in. We will be back!

Suzanne T was the most elegant and welcoming sales person my sister, my future brother-in-law, my…read moreboyfriend, and I have ever met. After visiting all high end stores, she stood out with her impeccable knowledge, soothing voice and nice recommendations. Time flew with her and she understands this brand and every single piece so incredibly well. We left with catalogs and such an impressed demeanor, and will surely be coming back after falling in love with so many rings. She made our entire days by being the kindest person in all of South Coast Plaza with her absolutely stunning outfit and big heart. She represents Harry Winston so inexplicably well. She deserves the biggest of raises, and we cannot wait to see her again.

Suzanne is the best saleswoman we have ever come in contact with. authentic and kind very…read moreprofessional and knowledgeable. I Recommend her if you want a great experience, honesty, and a beautiful stone.

I came in looking to express my interest in a special watch for my upcoming wedding. Definitely was…read morea great experience being able to try on different pieces from all their collections. Luey was especially helpful; you definitely could tell she's passionate about the history and brand. The other staff members were super friendly as well. I'd definitely stop by this boutique just to check out their exhibition pieces.

Staff was super friendly and knowledgeable. I need to save up to come back which I very much look…read moreforward to doing. One of the coolest "clubhouses" I've ever seen!

Outstanding customer service!!!! I always have a pleasant shopping experience at this Chanel…read morelocation, overall! Shoutout to EVERYONE at Chanel! I came in for nail polish limited edition colors! I purchased ALL colors. Their quality is amazing, and I'm enchanted with each collection for decades. Word to the wise...... as soon as a new season of Makeup collections arrive, grab them especially if they are limited edition colors! If they run out, then keep trying other boutiques or department stores that carry Chanel makeup. Don't snooze before you lose, and miss out on fabulous colors and shades that come out each special collection! So happy I went to this store, located in Fashion Island. This place is clean and tidy and well organized! Highly recommended! After all, this is Chanel!!!

I came to this location to purchase a wedding gift for a friend, and unfortunately, the experience…read morewas extremely underwhelming. The associate who assisted me, James (as listed on my receipt), provided the bare minimum level of service. I was very clear from the beginning that this was a wedding gift, yet there was little effort to make the experience feel special or thoughtful. I even had to remind him to provide tissue paper for the gift bag. I understand that my purchase was straightforward and easy, and perhaps the item I purchased may not have been considered a significant purchase by Chanel standards. However, that shouldn't determine the level of service a customer receives. When someone is purchasing a gift for an important occasion, the experience should feel elevated and welcoming regardless of how much they are spending. This was actually my second time visiting this location, and unfortunately, my first experience was very similar. I left with the impression that the level of attention may be influenced by how a customer looks or what they are wearing. During both visits, I noticed a very noticeable difference in the attention given to another customer who was wearing several designer pieces. She was receiving significantly more engagement and assistance than I was. I don't expect special treatment, but I do expect to be treated with the same level of courtesy, enthusiasm, and attention as any other customer. I was excited to purchase a Chanel gift for my friend, and instead, the experience made me feel overlooked and less valued as a customer. The product itself was lovely, but the service made what should have been a special shopping experience feel very ordinary. I wish I ended up at either Chanel South Coast Plaza, Bloomingdale's, Nordstrom, Macy's or even Sephora if this was the case. Learned my lesson of not shopping here moving forward.

Hi Folks, well here is my story...Like an idiot...I lost my engagement ring. Can you believe it???…read moreIt was too loose on my finger and it fell off somewhere... Anyway, cut to the chase...my husband and I found Jared Jewelers in Costa Mesa...Metro Pointe...I gotta tell you...they had beautiful jewelry and the entire staff was just terrific...Valerie helped me find and purchase my new engagement ring to enjoy the next 50 years of marriage with the wonderful Man I share my life with...I chose a lab created diamond with a very simple setting in gold to pair with my wedding ring...the price was affordable and I am very happy... Valerie just did a terrific job as well as everyone else that helped her close our purchase...Also, another staff member deserves honorable mention...Her name is Shelby...she was just a magical, wonderful gal I met while I was having my ring resized...She kept me comfortable talking with me and sharing stories the entire hour...plus helped me finalize the payment of my sizing...Honestly...she's knew there but really, I mean really helpful and easy to work with...nice store...nice people...!!! I highly recommend Jared Jewelers in Costa Mesa to anyone looking to purchase and/or replace their wedding rings or to find amazing baubles!!! Thank you for your time, Diane and Jim

As a professional bench jeweler with many years of experience in high-end jewelry, stone setting,…read morerepair, and restoration, I was honestly shocked by the working conditions and the level of equipment in this workshop. The bench I was given was extremely poorly equipped. There was no properly functioning microscope, no proper stone-setting tools, no professional holding systems, no gravers, and not even the basic precision tools I would normally expect for fine jewelry work, hand engraving, detailed metal work, or precise stone setting. What surprised me even more was that when I asked the manager about the proper tools for setting stones, I was told that this is simply how they do the work there -- without the equipment and precision tools I was asking for. In my professional experience, high-quality jewelry repair, restoration, and stone setting require proper magnification, proper holding systems, and precision tools. I personally perform detailed work under a microscope because that is how you control the metal, the stone, and every small detail. Working without these tools makes it extremely difficult to achieve the level of precision expected in fine jewelry. I know this firsthand because I applied for a bench jeweler position there and was asked to work for a full day as part of their evaluation. This was not a short bench test or a small sample job. I worked a complete 8-hour day doing actual jewelry work. After that full day, I was never paid for my work, and I never received a proper follow-up regarding the position. Based on what I personally observed at the bench, I would have serious concerns about bringing valuable fine jewelry there for complex repair, restoration, or stone-setting work.

I had an amazing experience at the Rolex Boutique at South Coast Plaza. Steve helped me with my…read morepurchase and truly made the entire experience exceptional from start to finish. He was professional, knowledgeable, patient, and made sure I felt comfortable throughout the entire process. What stood out most was how welcoming and genuine Steve was. He took the time to answer all of my questions, explain everything thoroughly, and never made the experience feel rushed or pressured. Purchasing a Rolex is a special experience, and Steve went above and beyond to make the moment feel even more memorable. I couldn't have asked for better service and would highly recommend asking for Steve if you visit this location. Thank you again, Steve, for making my experience at the Rolex Boutique at South Coast Plaza one I'll always remember. Definitely a 5-star experience!

Went into the Boutique twice this weekend, once on Saturday by myself and once with my wife on…read moreSunday. Armen helped me originally and he was great down to earth really personable and can tell he enjoyed what he did. He showed me around and allowed me to try on the GMT Master II (Bruce Wayne) an we talked about it a bit and I wanted to be placed on the list to acquire it. He helped me with this and then passed me onto Juan who also did a excellent job showing me the piece and even talking about the Sub that he wore and why he chose it. I did get to try on the Sub as well and got to talk to him about that too. Sunday I went back with my wife to show her the pieces I had liked and got to work with Juan again. Juan was great again and helped me try on the Bruce Wayne again to show my wife and then the Sub Date as well. I hope to hear back soon so I can purchase what I have been placed on the list for. Thank you Juan and Armen for your help this weekend!

| LOCATION + PARKING | South Coast Plaza has a plethora of…read moreoptions of both valet and self parking. The location is easy to find and also easy to navigate. | STAFF & SERVICE | Upon mine and my family's first visit to the boutique, we were immediately welcomed by the friendly (and smiling!! I emphasize this because not every security guard at the boutiques smile) security at the front door. After walking inside and making a beeline towards one of the cases, we were greeted by Melissa. She was friendly from the get go, quick to answer all of my many questions and show me everything I requested from the cases. She was even so kind to pull out necklaces my mini wanted to try on! My mini had a blast and still brings up how she liked that Melissa treated her like a princess, lol! Melissa is and now will always be THAT GIRL for me here at Chopard! She was amazing from start to finish. It took me a couple hours to decide between a few pieces but not once did she rush me, try to upsell me or change my mind. She was patient and understanding; even suggested I take a break to eat lunch and mull over my decision. When I came back, she had everything ready for me to look at again and even offered to pull additional pieces to really help me make my final decision. I can definitely say that service here is top notch here at Chopard. | HIGHLIGHTS | Staff & service is the biggest highlight for me; don't get me wrong, obviously the jewelry is the reason for the first visit but I can say from this visit on, I will be stopping in to say hello to Melissa while taking a peek at some new possible pieces to add to my collection lol.

Probably the best purchasing experience I've had in the past decade. Lorraine, Rose, and JL are…read moreall so helpful and a pleasure to shop with. Their customer service is top notch. I have purchased a few pieces from here and most recently purchased a beautiful bangle that didn't quite fit. Despite living in Northern California, exchanging for a larger size was no problem and they notified me today that they already shipped it out. It has been less than one week since I even asked if I could size up! That's fast! I have visited their boutique in the past and it's sublime with jewelry and watches of all different designs, all of which are elegant and exude luxury and quality. All of their collections, including Happy Hearts, Happy Diamonds, Ice Cube, Happy Sport, and Alpine Eagle are stunning.

Horrible customer service. My husband and I went in to purchase our ten year wedding anniversary…read moreupgraded ring. After spending hours there we were constantly told one lie after the other. First, it was oh if you purchase a ring online and you don't like it you can return it. Second, the turn around time is 4 weeks- we have already waited 4 weeks and now are being told that it could take 10 weeks. In regards to the 10 weeks, we were also given information that they don't count weekends so in reality, it is even longer than 10 weeks. We have spoken over the phone with many different customer service representatives who are giving us different information. We haven't even received the ring yet and we purchased it on 7/11

Visited the store and worked with Maria at Mission Viejo, Ca. Excellent service and value.read more