Zhu Yaying is an amazing salesperson. She's lovely, charming, and thoughtful--the perfect example of how luxury sales should be. She sets the bar high for excellence and is a role model for all luxury sales professionals. I'm happy that Van Cleef & Arpels has people like her adding to their prestigious luxury status. read more

I came in to change my watch battery. After I picked it up and got home, I realized that my watch is still not working. I was surprised that the watchmaker or anyone from the store didn't even checked to see if the watch is working before returning to the customer. I called the store and a manager told me that it must be something wrong with my watch and it will need to be serviced. The service will cost nearly $400. I went to anther location and the watchmaker tested the battery and found out that the replaced battery was a dead battery. I couldn't believe that VC&A would try to put a dead battery in a watch to mislead client to pay for a watch service. read more

This location is amazing. Ms. Christina Yao went above and beyond to make sure I found the perfect bracelets for my wife. She was absolutely fantastic. Best customer service I've had at any Van Cleef's location! Thank you! read more

I came to the store and looked for the specific item but it was out of stock in store. The worker at VCA gave me the contact of SA (Dennis Liou) and told me to order through him. I texted him and when he asked me if I had profile with VCA, I answered that I didn't have it yet & then he ignored my text. OK FINE, I ordered online then picked up in Beverly Hills store. The SA in there were super nice & served us many drinks and sweet dessert. I will not go to VCA South Coast in the future due to their "bossy" attitude read more

Van Cleef & Arpels - Beverly Hills VCA - Jewelry Near Me - Costa Mesa, California

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I visited this place to get my wife the Sweet Alhambra Pendant necklace. Christina Yao, the sales manager, helped us kindly with great hospitality. This is the place I will be going to get Van Cliff in the future from now on read more

Van Cleef & Arpels - Sweet Alhambra Pendant Necklace - Jewelry Near Me - Costa Mesa, California

I bought an Alhambra yellow gold pendant Guilloch recently with the rep Carina Chen and wanted to exchange to another item within the time period of 30 days allowed. Tried to make an appointment and told them I need to exchange, my sa Carina Chen never call me back to give me an appointment. So I call back to get an appointment this time, I didn't mention I wanted to exchange only to buy so they gave me an appointment right away for the next day. I came in today to tell Carina I needed to exchange the necklace because I have another necklace on and the new one gets tangle with my existing necklace, therefore I wanted to exchange for either a bracelet or a pair of earrings. She then proceeded to bring the pendant for return to the Director Julia Chu in the other room and came back saying they cannot accept the exchange, stating that it has been worn. I barely wore it on the 1st day I got it and it tangle with my existing necklace so I took it off placed in it's box and waited to get an appointment, so there is no wear and tear on it. I told them I've bought a diamond Alhambra ring before and wore it and it was loose so I've exchanged in the past no problem at the same boutique. So I don't understand why they were trying to give me a hard time. I will be emailing to corporate to complain about the situation I have with this boutique and it's reps. Buyers beware that although they say you can exchange within 30 days, they will find some kind of reason to not allow it and give you a hard time. I didn't have this problem before, so I'm surprised at how they treat their clientele, now the service here is terrible, I definitely won't be buying anything else from this boutique nor refer my friends here. read more

Van Cleef & Arpels - Buyer beware that eventhough they say you have 30 days to exchange, most likely they will make an excuse and not allow it. - Jewelry Near Me - Costa Mesa, California

Came here to get a birthday gift and didn't have an appointment. Strangely this store is run purely of Chinese/Asians. I am Asian so I thought it wouldn't be an issue but my feeling here was that the person helping me was looking down on me like I was a homeless individual, or a peasant. I felt like she was rushing me as if I wasn't worth her time and she wanted bigger fish to sell to. After deciding what I wanted to buy, I held off as the sales lady told me that there were no returns. Maybe she loses commissions or something but she blatantly lied. The website states this for returns: "Kindly note that you have up to 30 days after your purchase to exchange or return free of charge." She literally shewed me away and didn't event tell me her name or offer me a card. If considering buying a VCA piece, avoid this shop at all costs. I'm ashamed of the people working there who misrepresent my ethnicity as being superficial and greedy. read more

Long over due.. let me start by saying that this boutique has the nicest staff & is the most welcoming store at SCP. Well, now for my fave SA at this store - Christina Y. This girl is the sweetest, very attentive and always accommodating. She isn't "pushy". With her, it's all about leaving the store with the feeling of "content and happiness" whatever piece I take home. Thanks girl! Such a treat every time I come to this store.... the "icing on the bill"... it's them maison du chocolat treats!! read more

First time visiting，the sales manager was very nice in nature. Due to the promotion time, there were lots of customers walking around on Wednesday night and she found out some were not taking care by them. She came to apologize and provided water bottle and little chocolate treat for all of us. My shopping assistant her name is Cathy, she is so patient and supportive. She is also a VCA fan. Her earnings and necklace looks so perfect!! Very knowledgeable to answer all my questions and told me how to clean and to maintain my necklace. They also provided Mandarins service. (他們有親切的中文服務) So happy to have this beautiful piece as my Valentine's gift read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Decades ago I fell in love with the Alhambra collection. Finally, two years ago, I got my first piece for my birthday. Yesterday, I got another piece for my birthday at the boutique in Costa Mesa. The craftsmanship of the Alhambra is exceptional. Service could improve a bit more. Also, be it online purchase or in-store, item is not readily available. It has to be ordered in France with a wait time of two weeks or more. read more

I've been wanting to get another Vintage Alhambra. I was torn between Tiger Eye and Carnelian. I was lucky enough to get Dennis as my SA. He bought out three color variations of the Carnelian. I immediately fell in love with the darker red. Dennis is attentive. He asked me if I wanted to wear them or resize the length. I'm glad I was able to final have a SA here in South Coast. Thank you Dennis! I'm glad you took care of us. read more

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Im usually reluctant when going to high end stores because of the so many negative reviews customers get from employees. Everyone i came across at this location this morning were great, friendly. I had to come drop my bracelet off for an adjustment and Rigo helped me out, im excited to receive my item in a few weeks! read more

I got Vintage Alhambra bracelet, 5 motifs, yellow gold, Mother-of-pearl from my husband for our wedding anniversary. The bracelet is gorgeous, timeless and elegance. The website posted for appointment only and to call the local boutique to schedule. I called South Coast boutique but no one answer the phone. I try multiple time and finally got an appointment with Christina Yao. To my surprise, they also take walk-in, so I'm very confused. When I was there with my husband to pick out the bracelet, Christina also helping another customer at the same time. Wasn't too happy of being double booked, especially at luxury jewelry boutique like VCA. When I come to Tiffany & Co for my daughter bracelet, only one staff help one customer at the time. They make you feel special at your visit, even for a purchase less than $500. Christina is nice through out the whole time we were there and she doesn't show attitude, so I do give her credit for that. It's not really a smooth sailing but I did got my bracelet after all. Overall, the service is a hit or miss. I might reconsider whether I want to come to this boutique or try a different one for my next purchase. If I do, I would ask for Christina. read more

My first purchase at Van Cleef & Arpels was simple and perfect. I came in looking for an item that they didn't have but I was shown other options and fell in love! Service was absolutely great. read more

I don't know where to even start!! Andrew Velis, is the most nicest helpful person ever! Even though he's not a sales associate, he was so helpful and got our jewelry in tiptop shape and went way beyond to offer us advice on how to keep the jewelry lasting longer, he really made our experience a fun and memorable one. Awesome! You guys did great selecting him on your team! Thank you so much for the amazing hospitality Andrew! You deserve way more! read more

Extremely nice purchase experience at VCA South Coast Plaza, my wife was thrilled with her À Cheval necklace, customer service was incredible and they had a medium pepperoni from Domino's sent to celebrate! read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

I am so disappointed! I have spent so much money in this store and they have the worst policies when their pieces are defective ! They want to charge for everything regardless of the fact that it's due to the poor design of their pieces ! I have never had an issue with Cartier, they have always taken care of me and my family ! I will no longer support and give business to van Cleef ! I'm so disgusted with the way they do business ! No wonder why their yelp is so low ! read more

If 0 star was a option I would choose it Bad customer service and very snobby attitude in the shop The little manager Corin/Karen is very condescending and does not have customer care she is a bad representative of van cleef and arpel and same thing goes for the sales persons me and my family will not be back I agree with these 1 star review I will spend my money at another store ! read more

Ms Carina Chen, she's the best. I've texted her, asking for something and her response was thoughtful and well written. Her costumer Service before My SA left Siew is worth it. Carina Chen like Siew seems passionate about her Job. I highly recomended Carina Chen, This Service is the best, she will help you get the pieces you dream. read more

I had my eye on Van Cleef & Arpels for a while now. However, I cannot jump the gun on a purchase like this before going into a store and seeing them in person. I'm so glad I did because I fell in love and going in store I was able to make a better decision for the stone. I went in just to look. To give me an idea for my birthday. Their stores are appointment only. I showed up about 2 hours before the store closed on a Sunday but was added to a wait list since I didn't have an appointment. I was 5th on the list. They inform you that there is no guarantee they'll see you but if they do you'll receive a call to come back. So I walked around the rest of the mall until I received the call. Luckily it was only about an hour before they called me. I walked back and was introduced to our sales associate Dennis. He was wrapping up with his previous client so we browsed the store and were offered refreshments. Once Dennis was ready for us the REAL fun started. I had my eye 4 colors however, I wasn't sure which would compliment my skin tone AND lifestyle. I need everyday wear because I don't wear jewelry often so I like something I can keep on without worrying about damaging it. Dennis was very informative about the various necklaces I was considering. He recommended the black stone or red stone since I can wear them everyday without issue (even shower with them) just no pool. I ended up going with the black pendant. Dennis was really nice. Not pushy at all and was very straight forward with the pros and cons of each stone. Like I mentioned I went in just to look to give myself an idea and Dennis still went above and beyond for me. Definitely recommend him if you're in the market for a Van Cleef. He even went out of his way to text me a few days later to ensure I was enjoy my pendant. Customer service was top tier. I will definitely be back for another piece eventually. Perhaps for the mother of pearl. Although that stone is more sensitive, I LOVE how it looks. Side note: the jewelry I am referring to is the Alhambra collection. Van Cleef is elegant and timeless. read more

If you want outstanding service be sure to specifically ask for Karina Hill. There are 2 Karinas. Make sure to get the right one. She is truly the BEST sales rep here. She will return your phone calls, spend quality time with you and hunt down any hard to find items. My husband purchased a gift for me here and I tried to get the attention of the original sales person with no luck. Since this was a high priced item, I wanted to make sure to promptly exchange for the pieces that I had my eye on. Karina Hill to the rescue! She was recommended by a friend and now I know why. She was beyond attentive, even making calls on her day off to track down my requested items. She spent quality time with me once the items came in to make sure they were to my liking and to help choose some other items to complement my piece. I really appreciated her patience, attention to detail and friendliness. This is one girl who definitely loves her job and is so good at it. What a pleasure to shop here... read more

This was the third time I've come to this location and received piss poor customer service from both the security (host) staff and the employees. Not sure which manager is now overseeing employee training but the level of service has been greatly lacking. I refuse to purchase any addition piece from this location until they can live up to their brand promise and follow up with clients when they state they will. read more

If I could give Karina Hill 10 stars here I would! While I find VC&A's jewelry very beautiful (especially the Alhambra line), I'm not into pieces I need to baby such as ones that contain MOP, malachite, etc. But when VC&A introduced the Alhambra in Guilloche, I fell in love with it instantly and thought about getting the Vintage Alhambra pendant. Apparently I sat on it for too long obviously because they've been out of stock for awhile! I called VC&A and asked if I could be put on a waitlist and possibly put down a deposit for one. Julia (who is also amazing) let me know that someone from the team would reach out to me within the next 1 - 2 days. Karina texted me the next morning and asked if I was still interested in the Vintage Guilloche pendant and of course I said YEEEESSSS. We chatted over the phone and she let me know that she just had a client who was considering the Vintage Guilloche pendant but decided to go with the 20-motif one (WOW!!!). Karina was very patient answering all my questions about the piece because I couldn't go into the store and she also sent over photos and videos of the piece. I cannot wait to receive this beauty!!! This has been by far the best experience I've had with a luxury brand (and virtual to boot!). Karina Hill was absolutely wonderful and I'm looking forward to purchasing more pieces from her in the future! I HIGHLY recommend her if you are looking to shop at VC&A in South Coast Plaza. read more

Replaced a sweet Alhambra bracelet given to me by hubby for a vintage Alhambra ring. Luckily we had great service at this store despite bad yelp reviews. Thanks Jake for the awesome service! read more

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I love my Valentines gift from my Awesome bf . Thanks the the great service from my SA Jack Hung read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

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I've been wanting an Alhambra necklace for the longest time and they don't have an actual Van Cleef store in the Bay so I made an appointment for this location when I visited Costa Mesa. My sales associate was Karina and I highly recommend her! She's super sweet and patient and let me look over the necklace multiple times and contemplate. I decided I wanted a different necklace a few days after purchasing mine and I texted her and she was super nice about me wanting to do an exchange! I love this location and would come back if I were to purchase another Van Cleef item! ^_^ read more

This is a great place to get fine jewelry. I texted Dennis a month ago about a pendant it came in yesterday. Dennis was busy today to show me so Alice Kim assisted me today and she was great. Very knowledgeable on the products we looked at six different ones. Alice had a lot of patience. Yes we do have to make appointments ahead of time that is ok. This is my second purchase from this store I am very happy with the service from Alice and Dennis. I use to go to Tiffany but there quality is not there anymore. read more

Gee the guard let another couples go in (non Asians) without an appointment and didn't let others like Asians to get in...so unfair...most important, he let them get in before us, which we made an appointment with Cathy F. However, the manager still serviced them...no no no, wrong customer services....bye VCA at South Coast Plaza, disappointed! Cathy is cool tho! read more

If you ever decide to go to VCA Costa Mesa avoid dealing with SA Cathy . She is rude and unprofessional. It is very unfortunate when luxury brands hire unprofessional Sales associates. They reflect a negative imagine on the brand read more

LUV luv the South Coast Plaza's Van Cleef & Arpels boutique. Both Kathy and Karmen were very sweet and helpful. Fell in LUV with so many elegant pieces in the Alhambra collection, didn't want to leave the store... I wish I could just try on every Alhambra collection piece! Van Cleef & Arpels Alhambra collection is my #1 most favorite fine jewelry ever!!! And I will honestly admit, I'm very HIGH maintenance... My man gifted me the sweet Alhambra mini motif stud earrings in black onyx with 18k yellow gold, only $2250 + tax. Classic, beautiful, simple for everyday wear!!! Already own the 10 motif white mother of pearl vintage Alhambra necklace $7400 + tax, and the medium motif grey mother of pearl ring $3850 + tax. CAN'T WAIT TO GO BACK AGAIN... :-) VERY steeply priced, yet completely addicting and desired, for most girls! Located on the first floor, closest to Nordstrom, plenty of free and valet parking at South Coast Plaza.. read more

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Make sure you set up an appt beforehand. The wait time for walk ins are a bit long. Maybe around 30mins to 1hr. If you go, ask for Christine. She was so helpful, and let me try so many different styles to ensure that it was the exact one I wanted. Answered all my questions and explained how to clean the jewelry. Just overall such a great experience. read more

Christina Yao is the best Accredited Sales Professional! She is really sweet and exceptionally professional and knowledgeable of the products. She is our go-to associate for my family's purchases. She takes the time to explain each item and recommends other items we might be interested in. She is patient when we are analyzing which item to purchase. Make an appointment with her the next time you are at South Coast. You won't be disappointed. read more

How pleasing and comfortable we felt speaking with Jack Hung a real down to earth, knowledgeable rep. He was so informative and explained in detailed the difference between the stones and why one may not work out for me because of my job duties and the elements I'm exposed to. We are very pleased with the final decision on the Alhambra earrings. Thank You Bunches, Jack PS Did feel awkward that security hovered around my husband though... read more

Snooty sales lady will not order you any items. Said the item I want is very hard to get and I have to wait u til September to order. Then all of a sudden it's available when I asked another sales associate. Happened more than once here. Why work here if you don't want to do help customers? Despise snooty people. read more

We confirmed the appointment with Karina and arrived on time. She was still busy with others (ignored us without even say Hi). We were redirected to another sales lady (Asian) who was really impatient, eyes on her phone the whole time sending txt messages. We decided to visit other VCA stores and never come back again. Worst customer service ever!!! read more

Bought a bracelet in vegas for my wife as a gift. The South coast store refused to fit it without a charge. They told me to get it fitted, I would have to go back to the Vegas store. Don't ever use this store. Their service sucks read more

I am serious about their services here, which makes me very unhappy. A Chinese salesman named Jack has a very poor service attitude. What qualifications are allowed to work for this high-end brand really affects the brand image too much, the quality is too poor, Don't solve any problems for the guests, all the responsibility is on the guests, it makes me feel sick, and I really don't want to come to this shop anymore! Attention everyone! Thank you read more

Like the other reviews, I can confirm that the staff here are all Chinese. Unless you look and speak Chinese, chances are you won't get helped at all. So don't bother going into this store unless you are Chinese and speak Chinese. And no, even if you are Chinese and don't speak Chinese, you won't get much attention either. I'm Asian but not Chinese and it took a while to get some help. I ended up getting a pair of earrings for my wife and the guy who was helping me was quite nice and helpful. However, there is this other guy, another staff at the store, who wasn't helping me but constantly gave me the dirty look from across the room. While I was waiting for the guy who was helping me go to the back to wrap my purchase the guy who was giving me the dirty look walked up and asked me to move away from the glass display where I was sitting so that he could clean it. He sprayed the fk'ing cleaner all over my cell phone and onto me. He couldn't wait for me to leave before he did this and I felt that he did it intentionally to show that he didn't like me. WTF's happening here? I was there to get a gift for my wife and this guy, a staff of the store, is showing deliberate hatred towards me out of nothing or because I wasn't Chinese. We are living in a sad world where all the high end stores wouldn't treat anyone with respect unless the customer is Chinese from the mainland. read more

Me: Hello Sales girl: (Hello plastic smile lilting annoying voice) Me: The necklace I got for xmas doesnt fit, it seems really small, like for a child. Are there more sizes? Can you do an extension? Sales girl: (slight smug giggle) Oh yes most of our items people need to get altered, everything starts small. Its French sizing. Me: (Bewildered) You mostly sell jewelry that needs to be altered to fit a typical person? Sales Girl: I hear it often that our pieces run small. Me: Um, Ok... is there a longer necklace. Sales Girl: No not really, (proceeds to show me pieces in the 3-6k range) Me: Yeah, this was a gift and those aren't in my budget. How much is the extension? Sales Girl: I'll check...$800 Me: Seriously!?! Ok, can I return it? It doesn't fit. I feel bad, my neck is too fat. Its tacky to receive a gift you cant wear and the store cant accommodate at all. Sales Girl: (most politely smug, nauseating, bitch ass, made me want to punch her, and drop her 95 lbs to the floor) (Slight laugh) No we dont typically take returns. I have never been to a retailer that was less understanding or helpful or refused to offer ANY kind of reasonable solution. I will never shop here ever. It is declasse. Very disappointed this is the famous iconic french brand. Sucks. read more

This early September was my first time ever shopping at VCA. I went in to celebrate my 11th wedding anniversary, something a bit late since everything was closed down. Once the mall was reopened, I figured this was my chance to check it out. You have to call and make an appointment - but once you do, you will be all set. I had the amazing pleasure to have Christina Yao as my sales associate. She was beyond helpful and provided an experience I will always remember. So much so, I came back twice in the same month! She was spectacular and truly makes you feel you are the most important customer for her. It was the little things that mattered most, she shared some of the VCA stories behind the jewelry - which honestly I had no idea about it's history. I will continue to grow my collection with VCA thanks to Christina! I appreciate how each piece will now have a beautiful memory attached to it. Thank you Christina for making each visit wonderful and to many more! read more