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    Van Cleef & Arpels

    3.7 (90 reviews)
    Ultra High-EndJewelry, Watches
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

    Van Cleef & Arpels Photos

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    Seon M.

    I came in without an appointment about thirty minutes before closing. I waited around 20 minutes since the staff was busy helping other customers, but the service was excellent. They provided water and chocolate while we waited for our SA. No snobby attitude from any of the employees. Ming was very friendly and easy to talk to. I was looking for a graduation gift and knew exactly which one I wanted, which made the process very smooth. Ming also explained the history of the brand; it's a special touch I haven't really encountered with other luxury brands before.

    Vintage Alhambra bracelet with 5 motifs
    Caitlin V.

    As always, Van Cleef delivers. My SA, Cameron immediately responds to my messages and goes above and beyond. I initially had a different SA three years ago when I made my first purchase of the Vintage Alhambra pendant and 5-motif bracelet set in Mother of Pearl, but I guess she no longer works there. My husband always gifts me a VCA set as a push present. In May 2023, I added the Vintage Alhambra pendant and 5-motif bracelet set in Onyx. I love the size of the Vintage Alhambra. In my opinion, the sweet is too small and the magic is too big. Vintage is the perfect size for my neck. Currently, I'm 38 weeks pregnant with our third child and my husband wanted to get me my push present. Yesterday, I went to look at the Vintage Alhambra pendant and 5-motif bracelet set in Malachite and Agate. Unfortunately, there were no bracelets in stock. Malachite is such an elegant green, but it's super fragile. My favorite color is blue and Agate is so pretty in person. I couldn't decide which pendant I wanted, so my husband bought me both and we ordered the 5-motif bracelet in Agate. My SA said that it should arrive within two months. I can't wait!!!

    Shelby E.

    Great customer service. Cindy was very patient and helpful. I was offered tea and chocolate as well. Happy with my purchase.

    Shirley J.

    Great service from Ming, he helped me choose a beautiful piece. He also took his time and walked me through the entire process.

    Vintage Alhambra earrings and necklaces.

    Vintage Alhambra earrings and necklaces. The service is really nice. I recommend to make an appoitment before you head over because faster service. If not first come first serve, they usually have a line and they only let certain number of customers to go in at a time.

    sparkling water and chocolates
    Van D.

    Since my name is Van I was looking for a V-brand luxury line to invest in. What better V-brand for Van than Van Cleef. As a birthday gift to myself this year, I decided to indulge in some jewelry. Self-love! I had my eyes on the Vintage Alhambra pendant for a while now, and I was ready to make the leap. On the day of my visit, I did not have a reservation. I was helped by Carina Chen, who I really liked her helpfulness and energy. I was given chocolates from La Maison Du Chocolat and some Perrier to hydrate. I decided to opt for the complimentary 2-inch adjustment, which was estimated to take 2 weeks. I was in a good mood leaving this location of Van Cleef, but the next few steps were less than smooth for a purchase of luxury goods. I had to keep an eye on the website for the status of my jewelry. On Wednesday, May 1 I saw online that my piece would be ready by Thursday, May 2. On Saturday, May 4, the business, Nana, texted me with 2 people on the thread informing me that my jewelry piece was ready. In the text she said they operate by appointments and to respond with a pick up time. I replied the same day asking for Tuesday, May 7th. No response. There was Saturday, Sunday, Monday before Tuesday. No response after I sent my pick-up time. On Tuesday, May 7 I arrived and the person at the front asked if I had a reservation. I said yes, and even showed her the text. Can you believe THEY GAVE ME A HARD TIME, and said that was not a reservation because they didn't respond. WELL WHO'S FAULT IS THAT?!?!?! Y'alls had days to reply. I'm sorry you have awful customer service. Oh guess what? They weren't even busy. Literally someone was available to help me right away. The person they assigned me wasn't friendly either. I guess if they can't make commission off me, they don't need to provide positive customer service. I will say the bartender was nice, cause she brought over some more La Maison Du Chocolate boxes and Perrier. She was the only lovely encounter this day. So back to the unfriendly staff, I asked for a travel pouch and she told me that I had to pick between the box or the travel case. Cartier gives me both. How ghetto. I picked the box since it was more sturdy and compact, but it's not a great storage mechanism because the necklace gets tangled if I use that box. I am literally using my Cartier travel bag to better store this necklace. So ridiculous. For spending over $3k for a luxury good, this is the worst experience I have ever endured. Cartier and Burberry would never treat me so badly. If it's going to be this way, I might as well buy stuff online to avoid your grumpy staff. Or spend my spare money on other luxury brands. This location is an embarrassment to the "Van" in Van Cleef.

    Kelly N.

    I adore Van Cleef and all their wonderful pieces. I finally pulled the trigger to reward myself with a VCA necklace. The sales associate, Elliott, I was paired with for purchasing was kind and attentive. My necklace had to be adjusted for extra length and turn around time would be approximately 2-3 weeks. I didn't mind the waiting and received the email that my necklace was ready for pick up. Upon arrival to pick up, the SA who provided service was distracted, curt, and made me feel like a hassle in her day on 10/30/24 at 10:30am. She was busy with another client's white gold Perlee bracelet. I did not catch her name unfortunately, however, this experience was unsatisfactory and disappointing. She did not go over jewelry care/maintenance. My necklace was not boxed/wrapped up. She simply placed it in a travel pouch and asked, "Do you need a bag?". I sincerely hope VCA will improve their service for future clients. I will not be returning to this location.

    Vintage Alhambra guilloche bracelet, 5 motifs, in yellow gold
    Katie B.

    I'm still very much in love with my Vintage Alhambra 5 motifs guilloche bracelet. But the 2 stars is for the customer service. I'm not even mad, I'm just extremely disappointed with the durability of the jewelry and the service I've received from different SAs. This bracelet is highly sought after, so it took them 3 months from purchase to delivery until I was able to pick it up in July 2023. It was worth the wait but not sure if it's worth the dollar amount. I bought the bracelet bc it's just so beautifully crafted and sparkly and feminine and dainty. But that shouldn't mean it should be flimsy too. After ONE MONTH of wearing it, one of the chain links broke and my bracelet fell off. I contacted my SA and she was sympathetic but said the broken link is not under warranty and I would have to pay $180 for the repair. VCA offers the tailoring of their jewelry to your liking free of charge, within one year of purchase. And since I also wanted to add two additional links back onto the bracelet I thought the fee would be waived bc it's really just taking out the broken link, replacing it and adding two more links. They would have to do the same anyway to just add links, so why couldn't they just waive it? I just don't understand. Why would I pay more to fix a lemon of expensive jewelry? The SA was nice to ask her manager but of course VCA is a business of selling, not really for building the brand or the relationship and the fee could not be waived. Some SAs are nice, but most are not. Some I can't even understand their accents. Not trying to be mean or insensitive here, just stating that I can't understand what they're saying to me. The store is beautifully decorated with fresh flowers and like other luxury stores, they offer you Evian, champagne and chocolate while you wait. This is my first jewelry with VCA and will likely be my last unfortunately. Just a shame.

    Jamie M.

    I feel lucky to have stumbled across the best SA while shopping here! If you're looking to browse or shop with an amazing, professional, sweet, and kind SA, please ask for Yaying (Yay for short). She will take care of you. She is patient, helpful, and knowledgeable. After taking hours looking at so many beautiful pieces and changing my mind over and over, I have finally placed an order with her in the store and she let me know that my order is in, but it will definitely take months for me to receive my piece. I'm really excited because the item I chose has high value and will take time to get since everyone is on the wait list for it. It is highly sought after and I'm afraid they will close the waiting list, so I made the decision to get my hands on it now.

    Carmen L.

    Checked out their newer location at the SCP and it's much bigger and nicer. They had a couple securities to help you check in. I already knew her I wanted to check out, so the whole process was quick. And the SA who helped me was professional and friendly.

    Jessica L.

    Updating review after reaching out to their client relations team. I was introduced to Karen, the manager of this location. She was very apologetic and tried her best to remedy the situation, asking for more details and making sure that her staff is adequately trained to treat clients respectfully. She told me she was sending a gift to apologize and I wasn't expecting a beautiful bouquet of flowers. Thank you, Karen!

    First Van Cleef! :)

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    Page 2 of 3

    Ask the Community - Van Cleef & Arpels

    Review Highlights - Van Cleef & Arpels

    Christina Yao went above and beyond to make sure I found the perfect bracelets for my wife.

    Mentioned in 6 reviews

    Read more highlights

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