I can not get into my mail box. I have tried to call for 2 months know one will answer the phone. I am one of the people that still work 40 or more hours a week (not from my house) and I don't have time to drop by to ask. So can someone please answer the damn phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

It's holiday time so of course the post office is a mad house...so in attempt to avoid all the people, I stopped at the post office after hours to ship something at their self service kiosk. Great idea, right? It would have been great if the self service kiosks worked...but I went to two post offices tonight, and both said that the service was temporarily unavailable due to technical difficulties!! I'll be going to FedEx tomorrow. USPS is a joke!! read more

I always go here and they are always giving me a good customer service. However, today the clerk Naomi(ironic that my name is Naomi too) was so rude and with no customer service. I understand what she was saying, but I was trying to tell the person I was on the phone that I was having the worst experience to hold on that I was going to call him back... the first part was in English and the second part was in Spanish... why Naomi had the audacity to make a comment about me speaking Spanish, and acting like it was her need to comment about what I told the person I was speaking with... I was not speaking with her, and she was so racist about the comment. Telling me "i do not care if you are speaking Spanish and whatever you can say in Spanish" it's not her place to even make that comment.... that's why I am giving a 1 because the way she handled herself was not profesional.... I wish the person that always takes care of me was there today, because this left a bad taste and Naomi needs to get some anger classes or she needs to understand RACISM is not okay! I can tell a lot of people don't go here because of her! She's not a good clerk. Thanks read more

The lady miss Naomi I'm not sure if that's her real name or if the coworker is trying to cover her up but I've seen that a lot of people on the reviews have said that she is rude and it's really unprofessional and especially for working with a lot of people. I was already having a bad day and she had to ruin it by being so ugly with me because I couldn't hear her when she called me. I couldn't understand what she was saying because she had a clear shield mask. I wasn't sure if she was talking to me and then she yelled at me. I went over to her and I wish I just left the building but it just got worse from there. She was also smirking with her coworker which I believe it was about me and said what did I tell you. Even if it wasn't about me her response to everything I said made me feel very unwelcome. if she's been here for a year it is sad that the United States post office in Klein don't care about their customers. read more

I don't even want to give it a star but apparently you can't review without a participation award. So the star is that it exists and that is it! This is the most horrible place EVER!!!! One person to tend to the whole 40 people that must stand outside with absolutely no urgency or courtesy on their part. Service (only one man there is decent if by the luck of the lottery you happen to wait AND get him). The lady that barks at everyone with an attitude and thinks it's her house needs to work the back or not at all. It's not our fault you hate your job! Do us all a favor and don't come in, please and thank you! I am trying everything in my power to avoid this place so if the darn self service kiosk would issue a drop off receipt....my life as a vendor would be so much easier to support USPS. Thank goodness my mailman is like family as he is the ONLY reason I continue to given this place a chance but that is my last time shipping from this location EVER! Pay UPS or get at home service people or DRIVE to another location! Just not this one!!! AVOID IT!!!! And this was not my first visit ...I like an idiot kept giving it a second and sixth chance...not anymore, bye! read more

Extremely rude. It would be well worth the drive to go to another post office. I can see why the post office is on the way out. It was very hard to remain cool and calm while the lady working the passport desk raised her voice at me and told me to go sit down. FYI there are no chairs. All because I was only 10 minutes early (instead of 15). They called me 2.5 hours before my appointment to tell me they were unable to take the passport photos because their machine was down. read more

Horribly rude staff. And not just on one visit. EVERY TIME I go in there I leave frustrated and angry. The staff are beyond rude and incompetent. read more

This post office is horrible!! It grounds on the outside are in need of another lawn company, for some reason they don't like the weed eater. The trees need trimming. Most times everything is just overgrown. The inside needs a good cleaning. LONG lines out the door isn't uncommon. A couple of rude employees. Ants are a nasty problem when using the side door. read more

I hate to see that this post office has such low reviews! I literally live down the street and come here ALL the time. I have family in Hawaii, Guam, Germany, and California. I have never had ANY issues with sending or receiving packages from this post office. They were VERY helpful when I changed my permanent address, and every single time I go, everyone is super friendly! Tran Hoang is VERY nice, he is personable and seems to really love his job. There is also a younger girl that works there, I can't remember her name but she is very pretty with curly hair, she has always been nice to me. I will continue to go to this post office. read more

This place is horrible,several of my packages have gone missing with no resolve. The employees are disrespectful and unwilling to give any type of information,concerning "MY" mail.. The post master or anyone in charge is never available. I've been placed on hold for 20 to 30 minutes and then call is disconnected it's, ridiculous customer service. This place should be shut down and definitely investigated by authorities. read more

They are always rude and disrespectful. I try to avoid ever having to use the post office due to the fact with in the last three years, I have had to go inside they have consistently been rude, disrespectful, and unhelpful. I'd rather travel outside my area to avoid them at all cost. Not to mention the place appears and seems filthy constantly. None of the services they provide are clearly marked nor are you allowed to ask questions or even try and understand what options may work best for you without putting the person behind the counter out and them behaving and conduct themselves as though they have better things to do. I'm sorry but not everyone is 100% knowledgeable about services and fees. Love how our government dollars are being spent on how to be rude and disrespectful. Need to take some of that money and teach kindness, patience, and basic customer service skills before technology and other services leave you without a job! read more

I come here often to do EDDM mailers for my business. The postal service has gotten a lot more tech in the last few years. I always book my mailing routes online and just come here to drop off my bulk mailers with all the labels printed. It is a lot cheaper than those postcard companies that charge an arm and a leg to mail business postcards. The staff here is very helpful and try to work as fast as possible because this post office is always busy. They have post office boxes that you can rent and lots of self service machines if you don't want to wait in line for a clerk. read more

I opened the door of the post office and yes YELLED AT from across the facility. I was told to "walk out the door and close it behind me". There were no visible signs posted stating I was to wait at or outside the door. No directions posted regarding their Covid-19 policy, and no one available to answer questions without waiting in the long line in 100° heat. Without any explanations or signs and general lack of organization period, I do not feel they had the right to not only myself that way, but they didn't need to speak to the other customers in that manner either. I should not have to walk out of a service business with my 6 year old son asking "why was that lady mean to you." I'm sorry you have a crumby job, but that is not my fault nor my problem, and I certainly do not deserve to be spoken to in that manner. read more

Omg if I could give this hell hole zero stars and fire all the illiterate donkeys that works here I would do it in a blink of an eye. They have the worst customer service and they will yell at you, humiliate you in front of others and disregard you . I went in to mail a package and the only thing left I had to fill out was my city, state and zip on the package. I was next and was going to finish filling it at the counter. But NAOMI The coward witch of Klein Branch USPS, throws the package back at my chest , tells me to come back , calls another customer to come up and I told her it was only going to be a second for me to finish writing my city,state and zip. But she cuts me off and tells me to get it together. So I told NAOMI that she didn't have to be rude about it and I got back in line and another clerks helps me and everything was done. Went to get her name and told her whatever that's up your ass you need to remove it and then she tell me to remove whatever is up my ass cause it's apparently way up there!... Wow, then I called made a complaint demanded the supervisor to call me and told me it will be about 24-48hrs till I get a call. Well I got a call 3 hrs later and the manager was extremely upset for what had happened and apologized profusely for what had happened. So that's what happened! I hope she gets fired so she can sit her rude-ass at the unemployment line begging for a check! God forbid if I even have to step back into this hell hole. read more

We moved here three years ago and at that time, this post office had what I considered very good customer service. Sadly, it has deteriorated steadily to the point that I dread going there--and when I do, if at all possible, I use the automated machines to mail letters and packages and to buy postage stamps. Of late, those machines have become almost as unreliable and unpleasant as the human beings who are paid to serve customers. With one single exception--a lovely woman named Naomi--this is the rudest, most lackadaisical staff ever. Besides that, the facility itself looks like hell inside and out. The surrounding neighborhoods deserve much better. read more

For being surrounded by affluent neighborhoods, this place is always dirty and filthy. What gives?

Although we have lived in this house for 16 years, this post office took it upon itself to machine-print "RETURN TO SENDER VACANT UNABLE TO FORWARD" on a postcard the Harris County Appraisal District sent to us last December. When HCAD received it, they deleted our homestead and other exemptions from our account because the USPS told them our house was "vacant". My husband is having to take time off work to scurry around and get all that HCAD requires to reinstate the exemptions to which we're entitled, all because the post office marked and returned this ONE piece of mail. RIDICULOUS! Our home isn't vacant, we get the mail out of the box every day, and we received bills, Christmas cards, junk mail and other mail throughout the period in question. WHY or HOW did this happen??!! read more

Certified mail delivery missing for three days and eventually declared lost as they had three new employees that were apparently to blame. Level of service and response was absolutely shocking. Apparently, 'they lose thousands of certified mail per day' so i guess that makes it all okay. read more

Attempted to call to set an appointment for getting a passport. Took me 4 separate attempts to get an answer at all, when I finally did some rude kid answered then put me on hold. I sat on hold for 45 mins then they closed for lunch. What a joke. read more

Alright my package got there, but not without headache. Scale 1 to never again... I'm at a 7.

Why do the people at the post office seem to hate their job (and perhaps even life)? I avoid going there at all costs buying my stamps at grocery stores, etc but occasionally I have to go and each time I leave feeling oppressed. read more

I really don't like going to the Post Office. Its always dirty, the lines are long, and the employees all dislike their job. I am giving the USPS 3 stars because of the self service machine. I hope that they continue to make this option better. read more

I know the weather has been bad, but this delivery issue is ridiculous! No mail since Saturday, January 13. I have called and been told that all the carriers are out. No way! Almost a full week with no mail delivery?! Some people need to lose their jobs! read more

So I'm on the phone right now... trying to get in touch with someone so that they can hold a package that is already 2 days late... the call is "being transferred to the operator" and someone picks up the phone and audibly hangs it up without saying anything. I'm shocked to say the least. This happened twice in a row. Do I expect anything more from USPS? No. Not really. But audibly hanging up the phone without saying a word to the customer on the other end of the line is absolutely pathetic. These employees should be ashamed of themselves. Pathetic. read more

This location would receive a zero star if possible. Missing mail and returned mail is continual issue. I have a locked mail box and important info like my DL and registration with proof of delivery 06/10/2017 to this location, only my DL was received on 07/03/2017, 1 week ago the last piece of mail I have received. Contact the Department of consumer affairs @ 832-210-0898 so there is a record of their horrific service read more

I hate standing in line at the post office. It moves so slower than a sloth. So I opt to use the self-service machines. There are three machines so I rarely stand in line. Its so easy. Follow directions on the touch screen. And send your package and buy stamps. read more

Obviously going to the post office is an unfortunate necessity in life, but this location has been pretty painless for me. The wait is usually long, yes, but the employees have always been very helpful and kind. I can't expect much more than that! read more

Disgusting and filthy location. Lawn is overgrown and full of weeds. Paint peeling from building. Sidewalk and entry in desperate need of power washing. Outside trashcan overflowing with garbage. All this before you even walk in the door. Read the other comments for the treatment you get inside. An utter embarrassment for our government and community. read more

This is the worst post office ever , first when I got home they just had all of my mail on the street . Then they pretty much sole two pairs of my shoes , they suck balls. I would rate them a negative 10 if I could . Horrible service horrible everything. read more

Wow I'm not sure what happen !! Maybe new management but I went in there at 11:15 am today and I was out of there in 2 minutes !! Good job !!! What ever has change in this post office I sure hope they keep up the good work !!! read more

Horrible customer service and incompetent workers. Would not listen at all to what I was trying to tell them! Just blatant yelling over what I was explaining, I could not even get in a word. Needs better management. Avoid this location and call consumer affairs (713) 226-3442 as they refuse to give out the corporate number at this location. read more

If I could give ZERO stars I would. The person working our subdivision is just ridiculous!! I now have 6 packages that have gone missing. How do you loose a package that should be in the lock box and you record it as such?????????????? Then when you try to call for help, you never get anyone willing to help or you get transferred into space where they take all of your information and give you a case number. The case number is a joke because they never followup on the issue nor do they make notation of where they are in the process. But yet, they send you a survey to complete. JUST BACKWARDS and UNPROFESSIONAL. Lets see how Channel 13 likes this news worthy story!!!! read more

I sell on Amazon and had sent a package to a customer I had shipped to previously. The first time the customer received their package with no problem. This time, the tracking was showing as being delivered but the customer said they did not get it. It was very hard to get anyone to pick up the phone. I called at least 4 times during the hour and several different post offices within the same zip code. Tim Moore answered the phone. I told him what was wrong. He confirmed the tracking, said he would speak with the carrier and call me back. Within the hour, he called me back. They had identified the problem. The customer needed a key to access their parcel locker. The carrier retrieved the package and took it to the customer personally. Problem solved. Happy customer. I spend thousands of dollars each year on postage. The USPS has always been reliable and in 99% of the cases, my packages have been found. Tim was efficient and did everything he said he would do. Hope his supervisors take notice. Thank you USPS. read more

Naomi helped my fiancé and I when we were getting our passports and she was patient and very kind while we were getting all the things together! Enjoyed our experience here all thanks to Naomi!! read more

5-Starts for the postman working the counter last Tuesday, I failed to get his name but according to my receipt he's clerk 10. He was extremely helpful, I was a bit overwhelmed trying to figure out if I should choose a box or an envelope or a bubble envelope... does it matter, what's the difference, what's the cheapest? He was very patient & helpful & he even complemented my smile... sometimes it's the little things right? read more

Went to this hell hole Post Office on Louetta this morning to pick up a package. Rang the bell 3 different times with no answer. Finally sat on the bell for the 4th time. A 55+ year African American man opened the door and took my slip and tossed it on a table and closed the door. He turns the bell off. So, he decides to punish me for ringing his bell for service and makes me wait 20 minutes. In the meantime, a line has formed behind me. A man was so frustrated that the bell was off, he started beating on the door. So his power play making me wait made all those people behind me wait. The incompentent worker opens the door and looks at my slip and says there is no street name on the slip. Which proves he made me wait on purpose!!! He goes to the back and makes me wait longer and comes back with the wrong package. He goes back again and makes me wait even longer and comes back with no package. I asked for my slip back. I was told that I would have to talk to the postman. What a jerk!!!!! I took his picture but it's not worth the backlash of posting it. I hate that place. Now to take it up with postman. Wish me good luck......In the last 10 years the USPS has lost 47 billion dollars. It has been documented that a large portion has been paying those incompetents retirement. read more

Multiple employees treated my mother with disrespect and were downright rude at different times she went to mail packages. Like other reviewers stated, they hurt her feelings, bullied, and treated other patrons the same way while we were there. Management needs to be fired or demoted, because the culture at the post office is obviosly intolerable. No one deserves to be treated the way the post office customers are at the location. My mother refuses to go back and pays more at UPS and is treated like a human being, not something on the bottom of someones shoe. UPS employees are always kind and treat customers kindly and with respect. read more

Need a passport? Find another post office. What a joke. And not a funny one at that. Had an appointment for 10:45, got to us at 11:20. After watching my wife fill out the entire form she sarcastically says that she must use Black ink not blue. When the forms are all filled out she then proceeds to tell us that the photo equipment is broken and we need to provide a photo from some one else. This was a complete wast of everyone's time. Her attitude was less than stellar, in fact she was down right rude. Helpfull would not be a word I would use to describe this place, just a quick look around at other customers bleek and hopeless faces and one can tell this was the kind of place one would come to expect if they were waiting in line at the gates of hell. No wonder so many people have found an alternative to the USPS for their needs. read more

To start, I had a death in my family and turned in a change of address form last year to insure the mail came to me. I was never asked for a copy of the death certificate but I did show it at the desk. Found out last week that a bill was returned to sender so I came in today to "renew" the change of address since it has been about a year. Most of the forms were either empty or almost empty and there were no change of address forms, so I waited in line for about 20 minutes to ask for one and turn it in. The lady told me I would need to provide a copy of the death certificate for their files, although this was a renewal and I had a piece of mail showing the mail was already coming to my address. I explained I did not need to provide a copy previously and I didn't have a copy to give her but I do have the original. She replied they do not keep the original. I told her I was not giving them the original to keep, obviously, but sure she could make a copy. She continued to tell me it's policy and a copy is required. She obviously was either so dumbfounded she couldn't comprehend the simple request, she doesn't know her job or she didn't want to do it. I couldn't stand the ignorance so I left and will not be back to this location. read more

Mailed a Priority envelope to Huntsville, Texas from Spring, Texas; checked tracking, for 2 days it was in route to Huntsville, then tracking stopped, two days later it was in Anchorage, Alaska!!! I filed a complaint, they said It was being investigated, no one has followed-up and it's been over a week; I will use UPS or Fed-Ex from now on because this has cost me a stop payment fee on a check and late fees! read more