If the goal of this post office is to keep customers guessing where their mail is, they're absolutely crushing it. Packages are routinely marked "delivered" when they are very much not delivered. Sometimes they appear the next day like a magic trick, and sometimes they vanish into the void entirely. Tracking updates feel more like suggestions than facts. When you're waiting on something important, the constant confusion gets old fast. Overall, it's been a frustratingly unreliable experience. One star for consistency--just unfortunately not the good kind. read more

Kimberly was very helpful even though they were closing down. She helped me get E-Sign Certified Mail which I wasn't aware of and it was exactly what I needed. She helped me to correct the road suffix as Maps had a different suffix. All around I was impressed with her knowledge and desire to help me! I will be back!! Thank you! read more

Tomball USPS is the absolute worst. How hard is it to sort your mail route and succeed in your day? I also have a package marked "delivered" and it was not in my box when I went to retrieve it. I called as a courtesy and was placed on hold for 20 minutes. USPS reps applied for the job, went to the interview, accepted the job, and started working. The customer does not owe you anything, you get paid to do your job. Maybe it's not their fault, management should be held accountable for the poor service. I say place an ad and look for a manager that appreciates their job. read more

Awful customer service! I called to see if my package would be out for delivery and I was Hung Up on. Disrespectful

Courteous, and very helpful. Our US postal workers are doing a great job at this post office! Thank you

if I could give 0 or negative stars I would. been waiting over a year for a replacement mailbox key, I come to check bc it's 30 mins out of my way to get my mail & they aren't ready yet the next day every single neighbor of mine is checking their mail. this post office has no problems wasting your time, lying to your face like you're the idiot when in fact they always are. I'm getting a post office box in a different zip code that's how much I loathe this post office. they should shut it down, fire everyone & start from scratch. they put new meaning to the word lazy. read more

This USPS employee stole packages from our front porch. I recently found that we're not the only ones she's stolen from. She admitted to the theft and claimed she turned the packages over to Amazon the following day. She did not. After an hour long investigation, USPS closed the investigation and claimed they retrained the employee and assured us tracking would be updated shortly. It's been 11 days and there's no tracking info uploaded. Also, the packages were meant for UPS, not Amazon. We recently found someone else she stole from over a year ago. She was a substitute for our full time mail carrier and she's free to continue her thieving spree. Please contact me if you've also had packages stolen by this carrier. read more

United States Post Office - Post Offices Near Me - Tomball, Texas

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I'm no fan of the USPS, that's for sure. But I've got to admit that this location is a whole lot nicer in appearance and a great deal friendlier than the Klein Station closer to my home. Came here recently to drop off all of my Christmas cards. We were in the area already and figured we'd stop here rather than battle the horrible parking, messy facility and rude employees at the Klein Station. I was surprised to see that this particular USPS facility is very easy to access, very well maintained and has a convenient, super-large outdoor drop mailbox. Alas, while we were driving through the lane to get to the outdoor mailbox, we discovered that a USPS employee had just finished emptying the contents and was walking back into the station. What a surprise when she stopped and waited for us to be adjacent to her so she could include our cards going straight into the building! A very gracious "Thank you" was said to her, to which she replied "You're very welcome." Wow! A nice USPS employee? Shocking, but how marvelous to encounter someone working here that was pleasant and obviously willing to please a customer. read more

Website states hours as opens at 8am All that means in the lobby is open...the counter to speak with someone or mail a letter or package is closed until 9am. They have a self service machine but it's out of service.... So like normal USPS goes out for their way to be unhelpful Why has the USPS not adapted over the years to opening early for people who work or need to get service before heading to work...or have an extended hours so someone can do something after work around 6-7pm Guess I will have to go into work late in order to send a package via USPS read more

Requires effort to get informative responses from staff and the lady that is usually attending is not willing to help You have to guess for best outcome for unfamiliar transactions rather than getting advise from a staff that should be knowledgeable and able to help Very Long wait time for mail you need to pick up read more

Claimed they delivered my package but it's no where to be found. This happens constantly. Something needs to change.

They are the worse. They will steal your package and when calling to check where the package is they always give you the run around and say they will call you back and never do. They keep getting away with it. I'm sick and tired. They also claimed they delivered my dogs medication and gave me the wrong key. They never delivered it. They are the absolute worst. I now have to get everything delivered to my boyfriend's house. It is ridiculous that I have to be forced to do that. Who ever is running this post office has to be held accountable read more

I like it here. Super friendly staff. Attentive to my transaction, explained options before allowing me choose. Made me feel valued. I will continue to come here. I appreciate this neighborhood post office. Great service read more

Oh where or where has my package gone, oh where or where could it be!!!??? It says delivered but that's not true oh where oh where could it be?? This was my medications and needed to refill my prescription in the daily containers TODAY!! Such crappy service since our original mailman retired!! Against the law to mark things delivered when your sorry self just wanted to go home. I will make sure my physician and all medical staff know that the reason for my decline is due to your pretending to deliver important packages. So ANGRY with the USPS TOMBALL TEXAS DIDN'T WANT TO GIVE ANY STARS... read more

United States Post Office - DELIVERY NEVER MADE. LAZY PEOPLE NOT DELIVERING CRUCIAL MEDICATIONS - Post Offices Near Me - Tomball, Texas

Package has been out for delivery for 3x back and forth from two facilities also this is a medical package. First class packaging which usually comes in 5 business days. Serious problems, here, no accountability and now they change there rules so they can screw over more people. If it wasn't for the government covering up your mass fraud. I'm so sick of USPS, from voting fraud, lying on taxes, not reporting income since 2016. the list goes up how much USPS benifited from all misfortunes of America, I mean from slavery, 1945 - 1960 - 2008 war 2016 , 2022 the most fraud ever committed cool.... read more

This post office has the rudest people handling the phones. They continually act as if it's not their job to find out what the hell is going on with your mail delivery or mishandling of any packages, etc. If you don't want to answer to the public, don't ask for bail out money, close and let someone else come in and take over. The PO AND ITS EMPLOYEES ARE replaceable!!!!! read more

Great customer service provided! I was helped by Dyteshia G and she was so sweet and nice. My first time returning something I had no clue on how or what to do, she made the process very easy & fast for me. I was in & out! read more

My shipped item was placed in the wrong box at our apartment complex, accidentally. I called the post office and spoke with a helpful lady named, Morena. (unsure of spelling). She went out of her way to help and was kind and professional!!!! read more

The person delivering my mail has got to be totally the most thoughtless, uncaring and dis-concerned person in the world. It's totally ok to him/her to drive over the curb and trench my yard every day crushing French drains and sprinkler heads. What's wrong with this person? This person has been running on to my yard every day for at least for a week now. The damage caused I will have to pay to have repaired. The USPS in Tomball needs to do something to stop this and take care of the repair costs. I have lived at this location since 2004 and the french drains and sprinkler system has been here since then. On another note about this mail person. I frequently have other peoples mail delivered to my mail box. Makes me wonder how much of my mail gets delivered to someone other than me. read more

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Kimberly was very friendly and professional. This particular post office has always been that way. Wish USPS would have earlier and/or later counter hours, but the folks here are friendly and efficient read more

Worst customer service ever. I moved into a new home and can't get access to my mailbox because they lost the key. They told me it would be replaced within two weeks and when I went to check on it they didn't even know what we were talking about nor did they do anything to address the issue. read more

Curtis, at Tomball post office was so professionally sweet to me. I highly appreciate your kindness. I was so nervous trying to get my business straight. You will never know how much I appreciate you. I just pray God bless you in so many ways for all you do. Thank you. read more

Yeah...I've had a total of $150 worth of mail marked "delivered" in the last few months that has not been. The closest I've had to a response is to just ask my office, who have not received mail for me. Otherwise, there is no response. This happened a year ago, too. read more

Avoid this post office at all costs. The kiosk never works, the people never know what's going on, and they're slow as molasses there. They just don't care. Their hours are Bankers hours, always find out if they're open before you go they have very few hours. read more

Dirty, slow, unprofessional, and just not nice. They ran into my mailbox and they don't seem to care. read more

United States Post Office - Is this proof you damaged my mailbox - Post Offices Near Me - Tomball, Texas

Great service! Very polite and friendly. In and out in five minutes. The exact opposite of most Houston post offices. read more

If they cannot locate it, consider it LOST - Surprised NOT to see 100+ responses here USPS In Tomball TX is absolutely the Most Horrific, Incompetent, Mis-Delivering postal service I have had the pleasure of doing business with, No Seriously, and that's their Best Qualities, "Mis-Delivery". Not one, not two but Three $75.00 packages from the same company all get LOST, "sorry Sir, we cannot locate that package" - and I had to fight like H*ll to get my money back because they show it "Delivered" ,,, "This" group of people have LOST or mis-directed more Mail / Packages in the first 6 months of living in WLV that the entire 21 years living in the DFW Metroplex - and the sad part is ,,, they Do Not care ,,,,, Grrrr ,,,,, Spoken from a 750+ eBayer - I know my "Sh*p!!! They are Just Rude and Miserable People read more

Good luck trying to get this P.O. to answer the phone! They just let it ring and eventually you get a recorded message to dial "1" first, which, if you are naive enough to do, is just a flashback of your first attempt. I don't see any use in being redundant and wasting your time, dear reader; do a cursory scan of all the one star reviews here and enlighten yourself. It is absolutely unconscionable that the Postmaster General or some other appropriate authority figure hasn't read these professional victims the riot act or, more positively, instituted some kind of motivational training about how their attitudes are ATTRACTING the very displeasure that perpetuates their obvious misanthropy. Personally, I would recommend Zig Ziglar's See You At The Top! book; Mr. Ziglar was one very successful and inspirational Texan firebrand who knew how to eradicate "stinkin' thinking," of which the Tomball Post Office is, unfortunately, diseased with. read more

I've had 5 lost packages since this summer of 2020. Two of these lost packages were my computer equipment for my new remote job I managed to get during the covid-19, I was ultimately let go. They lack of empathy and compassion. read more

Worst service ever. Constantly delivers the wrong mail. Says can't deliver because of some bs, but driveway, not mailbox were blocked when they "attempted" to deliver mail. I received regular mail, but now the package I paid for. We attempted to deliver your package at 7:12 pm on September 28, 2020 in TOMBALL, TX 77375 but could not access the delivery location. We will redeliver on the next business day. read more

On time delivery? Nope Packages delivered to correct address? Nope Empathy regarding poor service? Nope Actions toward correcting ongoing issues? None read more

Very friendly and kept the line moving. Had to pick up mailbox keys for my new home. She gave me all necessary info. Provided three keys.

Boy I tell ya, they sure can't get a package delivered. Countless times I have not received something I knew was coming. Lord knows how many things vanished that I didn't know where coming. It sucks because I have Amazon Prime and often my free two day shipping ships through these fools with the USPS. I hate my mail man. I will NOT BE LEAVING HIM A CHRISTMAS CARD in my mail box this year! If I could give 0 or negative stars I would. read more

Excellent service. Prompt, Polite. In and out with no difficulties. I went here because I'm tired of the poor service and the poor attitude at the post office on Louetta. What a difference. I wish all post offices were as good as the one in Tomball. read more

This place is your stereo typical government run business. No one properly does there job and constantly lies. Such as making attempts to deliver your boxes when of course there is none. This day in age when everyone has security cameras in front of their homes and you claim they been there it's a blatant lie. Moving forward I will only use companies that deliver to my door. read more

Nice people, but they just don't do their job. We get our neighbor's mail fairly often, so our neighbor gets their mail hand delivered from me on those days. Nothing too personal though. It's mainly ads and their credit card statement from Victoria Secret. They also sometimes wont deliver packages, but just put a note to pick them up. So you may pay to have something delivered, only to go drive and wait 30 minutes in line to pick it up yourself. It's actually a brilliant scheme now that I think about it. read more

Matt had such a great attitude and was very helpful with everyone. Many people besides myself mentioned how helpful he was. Clean facility.

One package showed to be delivered to my mailbox, but after checking it was not. I left a note on my mailbox and the package never showed up. One week later I had two more packages shown to be delivered. This time there was a key left behind for the bigger boxes. To my dismay, the key did not open any of the boxes. Another note was left asking if this was a joke because it was getting to the point where all I could do was laugh. I called the post office the next morning at 9:30am so frustrated. The rep tracked all of my packages and sent another carrier out to deliver the mail and check for my missing items . Around 3pm the same day the carrier called and FOUND my packages! They were in another big box (not the one the key was supposed to open). Great customer service to help me resolve my issue - they never once sounded irritated or annoyed that I had an issue. Extremely happy my packages have been found! read more

It's holiday time so of course the post office is a mad house...so in attempt to avoid all the people, I stopped at the post office after hours to ship something at their self service kiosk. Great idea, right? It would have been great if the self service kiosks worked...but I went to two post offices tonight, and both said that the service was temporarily unavailable due to technical difficulties!! I'll be going to FedEx tomorrow. USPS is a joke!! read more

THIS IS THE WORST POST OFFICE EVER. my packages get lost, my cards with money in it get stolen, and the customer service is horrible. if i can rate a lower star i would. read more