Angela helped me get my husbands passport renewal sent off. She made the process a breeze and even…read morewent above and beyond as she saw me with my 2 year old and 4 month she knew my hands were full. My first experience here and I will always go back to this location if I can help it. The other clerks were friendly as well. Not sure why this place has such low reviews.

1. They never answer the phone no matter what time of day…read more 2. They didn't scan my package I dropped off and now- a week later, the recipient is still waiting for it. I'll have to pack up my baby and go back up there. Wish they would just answer the phone!!

So far a nice peaceful good place to return items. Cheaper to print labels than the other stores so…read morethat's a plus.

I had UPS pack an oil painting and ship to Dallas. The Dallas recipient notified me stating she…read morereceived a gun case and not an oil painting. She provided the packing list included with the gun case. I refunded her money. I reached out to the sender of the gun case to let him know. He said he ships a lot at this UPS location and this happens from time-to-time. I called the local UPS number and was instructed I could leave my number for a call back. The call back was from someone I could not understand. He gave me a reference number and said someone else would call me back. Someone else called and told me to call the local store directly! I replied saying that is exactly what I did. They said they would investigate. In the meantime UPS picked up the gun case delivered to my Dallas recipient. The manager of the local UPS told me he would look into what had happened. He said I did not need to come into the store and that he would keep me informed. I heard nothing from him for two days. I went into the UPS store on Saturday and asked them to have him call me. Today, (Monday afternoon), I went to the store to talk to him, Ralph, as I had not received a call back. He said he was going to call me once the painting was returned. I asked him, "retuned from where?". He went to his desk and made a phone call. He returned stating he would call me when "they" called to let him know where the painting ended up. This is THE most inefficient system I have ever experienced. I am out $300 plus the painting. There is a complete lack of urgency in any of this. Totally unacceptable.

The quality of service has gone way up since we got Neshia as our carrier. Thank you for being…read moreyou! May God bless you abundantly.

Good luck trying to get your mail or mail anything. This place is pathetic and the workers could…read morecare less. You will never be able to reach them by phone either. You are better off, driving to the Woodlands than trying to deal with the yahoos here. Terrible customer service.

Someone at the Post Office is stealing my mail. Items I ship are tracked at the Post Office then no…read morefurther tracking and never found (5 times this happened in the last 8 months). For items to be delivered there is tracking that shows delivered and I did not receive them (2 times in the last 8 months). My items are entered into the tracking system then disappear.

Ordered from Amazon on 5/30. Was suppose to arrive on 4/1. Received a message regarding my…read morepackage. On 4/1 at 4/41 am my package was transferred to another carrier for delivery in Willis. 5pm PACKAGE Delayed in transit?????? I live in Willis! Second time this has happened! How the heck does this continue to happen? Thank goodness I ordered thru Amazon, if my package does not arrive by Thursday I get a refund. My two packages that have been lost, the common denominator is Willis!

Customer service 10/10…read more Went to 4 post offices around Houston trying to fix a problem and this is the only one that worked out. Every time I go here, everything is seamless and customer service is better than any post office I've been to.

12.15.23 This is a small country post office and let me tell…read moreyou, they are soooo sweet. Their customer service is something they need to schedule training classes on for other locations!!!!! I did not get the ladies name that helped me but I was so IMPRESSED! (I will get her name next time for sure) This is now my new USPS stop.

My package clearly had my address in Huntsville, TX. How come 6 days after informed delivery said…read moreit was delivered, it is now in Warrendale, PA?? I am not sure why the employees at the PO are so confused because just a few days ago my bank debit card, clearly with my name and address on it, was delivered to a neighbor, who fortunately returned it to me. And to put the cherry on the flopped cake, I am not able to submit a claim until after the 27th of June, even though my package is in a whole different state, after being mailed from Houston, TX, not even a good 1 hour away! This seems to be the worst zipcode for mail delivery; 77340. OMG!!!

Went in for passports and the whole process went very fast and smooth. Both workers were had…read morecontact with were extremely friendly and helpful.

8.30.25 Updating my review from 2 yrs ago…read more I was happy to see they were open on a Saturday. Only one employee was working the counter; so there was a long line. 6 people were ahead of me and after about 15 minutes it was my turn. The gentlemen was helpful and polite and within 20 seconds I was done. All in all. It is a USPS location and they are kinda like the TDMV, always busy and always a line. Just get in it and wait your turn.

I'm sick and tired of my packages being scanned delivered to my address and low and behold they…read morewere delivered to another address! I'm done! I'll be spending my day tomorrow making calls to complain and get something done! Worst post office ever! After jumping through their hoops my claim for my lost package was denied even when I received a letter saying it was misdelivered. This office needs investigated because the amount of lost packages is suspicious. I wouldn't be surprised if they were helping themselves to the ones that just disappear.

They keep marking mail and packages delivered, but it is not put in our mailbox. We are missing…read moremail from yesterday and it still has not been delivered this morning Saturday morning and it's a medication that is missing. I am not a very happy camper.

Mailing a couple books to our grandson. Using "USPS Book Rate" or "Media Mail" is a big savings…read more Easy to get to, lots of parking in the USPS lot. Thursday afternoon, there was a line.

This is the campus post office, and still standing in original "splendar" amongst the degrading…read moreNorthgate Buildings across the street, and the overall urbanization of areas in and around campus. This is where I picked up my packages from home during my student stay at A&M many years ago. I revisited the building last week both inside and outside. I was amazed again the huge rows of post office boxes, wondering if they'll ever run out considering campus growth. I also remain curious on what goods end up in these boxes. Musings on an idle day....

Terrible attitudes and customer service (specifically the old man who is mostly bald)read more

I visited after leaving a branch located on Walters Rd. This location was much cleaner and all the…read moreequipment worked.

Long lines always there- but Sometimes move quickly…read moredepending on who is working--if fast moving, we stay- goes fast!! If slow moving, it moves at snail's pace, so we just leave and come back another day! Take your chances with time, when you enter here.