Belinda V at desk 19 made my daughter's first DPS experience a great one! She was efficient and…read morekind. My daughter and I had an appointment at 3:30. We had her new learner's permit by 4:00! My daughter had seen many reviews indicating the DPS workers were heartless and rude. We were so pleased with Belinda's service. We highly recommend this location. Don't forget to make an appointment!

Worst services in the nation! Long waiting time! After I am called at the Counter, the…read morerepresentative asked me to go to multiple counters in the middle unnecessarily wasting my valuable time. It took 1.10 hr (one hour 10 minutes) at the counter to renew my daughter's learner driver license despite having appointment on April 29th at 345pm. They don't care about your valuable time. We spent over two hours in total and they wanted us to spend the whole day. Shared our experience with Trenise, the Lead on duty but to no avail. Very much disappointed and perturbed on this. Avoid this location! They are still in 18th century!

Friendly & helpful staff. Thank you Dominic for your knowledge and beautiful energy…read more Had an interview and was informed about a "real ID" requirement to fly for work and pleasure. This new nation wide law went into effect May 7, 2025. So thankful that Texas has been doing this for some years now. As long as you have the gold Star on your state ID/ driver's license you're also acceptable as a dual card for "Real ID" for travel purposes.

It was suggested that I use this location to complete my CDL testing, as they would just usher you…read morein and towards booth 39 in the back, left of the building, with no questions or hassle about appointments. That was good info and it was definitely on point! Walked straight to the back, stood in line, and the staff was very friendly and helpful, each time I visited. They were eager to answer questions and to get as many tests done for you as they could.

Such an improvement since the last time I renewed my license in person…read more Book an appointment online and get here as close to your appointment time as possible. Even if you check in early, you are probably going to be seen precisely at your appointment time. Fill out the renewal application online, print it out and bring it with you. Make sure to have any other necessary paperwork needed. For me, even though my Texas DL was issued initially way back in 1982 and obviously renewed continuously since then, I still had to bring either my birth certificate or my passport (one of those two documents was indeed requested when I was being helped). Renewal fee is $33 -- but cash is NOT preferred. Credit or debit cards are what is requested, so make sure you have one or the other. I remember years ago waiting in line for literally hours at the Grant Road office. When this office opened, it wasn't much better than the older, much smaller office, so I didn't see the improvement. They must have figured out how to streamline applications and renewals, because I was in and out in 15 minutes after my scheduled appointment. Thank you, DPS, for eliminating the nightmare we all used to endure.

Worst services in the nation! Long waiting! Counter representative at Mega Center, Houston took…read more1.10 hr (one hour 10 minutes) to renew my daughter's learner driver license despite having appointment on April 29th at 345pm. They don't care about your valuable time, we spent about two hours altogether and they wanted us to spend hours and hours! They asked me to go to multiple counters unnecessarily wasting my time. Talked to Trenise, Lead but to no avail. Avoid this location!

Paulie B nailed it. Nice clean modern new office. Staff are perfectly pleasant. The ""take a…read morenumber" system is surprisingly efficient, considering the "wait-until-the-last-minute" crowds that swarm in here. Never had an issue here.

It's the most racist department with Latinos I've ever visited, they all have a terrible attitude…read more They practically kicked me out of the place I hope that at some point this will improve

All that shopping the previous weekend and I lost my license. Ugh! I didnt think they would make me…read moretake another picture but they did, and its hideous. I scheduled my appointment online and checked in from my phone as I walked inside. I was able to complete my form and was called to the desk in about 2-minutes. I was in/out within 6-7 minutes.

Waited about 35 mins after arriving on time for my appt which was much faster than I expected lol…read morealmost cussed out one lady in the lobby bc she acted like she couldn't understand a question I asked her. The lady at window 34 on today's date ( T or Tia maybe) was very professional, helpful, and accommodating. I had appointment conflicts which was not her issue at all but she went above and beyond to help me schedule another appt and presented many options and solutions. I usually hate the DMV but this wasn't a bad experience at all.

Amazingly fast efficient service! Am I in a government office??? Great job!!!! If I keep writing…read morethis will be a review I hope you enjoy reading!

I came in to registration renewal. My experience was easy, friendly, and done in a timely manner.read more

Surprising you I can't believe I'm making this post. I had a very pleasant experience My Daughter…read moreand I no one was rude or mean everyone was friendly there and we really appreciate it and the weight wasn't long at all overall good experience thank you so much.

This was one of the worst customer service experiences I've ever had. The staff were extremely…read moredisrespectful and unprofessional. I felt that I was treated unfairly and without basic courtesy. Instead of helping, they spoke in a rude manner and made the process unnecessarily difficult. No one seemed interested in answering questions or providing proper assistance. A government office should treat people with respect regardless of their background, but unfortunately that was not my experience here. I hope management reviews the behavior of the staff and improves the service for the public.

This new office has less seating space and moves slower than molasses. Auto tag renewal for my…read morehusband took 2 hours and when I came wait time said 30 min and I'm going on over 1 hour. One of the attendants say they are just going in order of tickets pulled but it's moving x10 slower than the old building.

I came here to renewal my driver license. The staff were very helpful, professional, and extremely…read morenice. This place is only taking appointment. You must schedule an appointment first before you come here. It locates on highway 59 South near El Campo, TX

took care of me even though i live in Austin they made me feel safe and secure. let me also know i…read moreneed to make sure to change my address once i move here and i could do it online

Warning this locations DOES NOT do Drivers licenses! We went…read morethere based on the phone menu when you call their main number and the reviews here, when you get there is big signs saying NO Drivers licenses!