Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

I've been in twice now and both times I've been in and out within 15 min…read more Easy to make appt online with plenty of availability text/email reminders of appt are sent prior Option to check in from the parking lot on your phone (which gives you your ticket number) Someone's at the front door to give you proper form to fill out (if applicable) and direct you to correct line / waiting area There are plenty of personnel to assist you and they've all been friendly Plenty of parking Bathrooms located up front

My experience here was absolutely amazing! Natalia was the one who helped me, and she made the…read moreentire process go so smoothly and quickly. I was greeted and helped almost immediately as soon as I walked in, and I was lucky enough to have Natalia assist me. She was so kind, helpful, and professional, and made the whole experience stress-free. Everyone I interacted with was incredibly nice, and the service was surprisingly fast! Thank you, Natalia, for making my visit such a great experience! I drove over 45 mins and will come back here for future services!

Friendly & helpful staff. Thank you Dominic for your knowledge and beautiful energy…read more Had an interview and was informed about a "real ID" requirement to fly for work and pleasure. This new nation wide law went into effect May 7, 2025. So thankful that Texas has been doing this for some years now. As long as you have the gold Star on your state ID/ driver's license you're also acceptable as a dual card for "Real ID" for travel purposes.

Such an improvement since the last time I renewed my license in person…read more Book an appointment online and get here as close to your appointment time as possible. Even if you check in early, you are probably going to be seen precisely at your appointment time. Fill out the renewal application online, print it out and bring it with you. Make sure to have any other necessary paperwork needed. For me, even though my Texas DL was issued initially way back in 1982 and obviously renewed continuously since then, I still had to bring either my birth certificate or my passport (one of those two documents was indeed requested when I was being helped). Renewal fee is $33 -- but cash is NOT preferred. Credit or debit cards are what is requested, so make sure you have one or the other. I remember years ago waiting in line for literally hours at the Grant Road office. When this office opened, it wasn't much better than the older, much smaller office, so I didn't see the improvement. They must have figured out how to streamline applications and renewals, because I was in and out in 15 minutes after my scheduled appointment. Thank you, DPS, for eliminating the nightmare we all used to endure.

We scheduled my oldest son for his driving test at the DPS office in Spring, TX. This location is…read moreby appointment only, and they check that as soon as you enter. There's a kiosk to check in using your phone number or barcode, and forms available if needed. We checked in easily and waited. The office is huge--tons of seating and 40+ desks. Our 12:30 appointment started a little late due to system-wide internet outages (which they announced, offering vouchers to return another day). We decided to stick it out. After switching desks due to a tech issue, the second employee was kind but hard to understand behind the plexiglass. Still, he got everything scanned, fingerprints done, and sent us out for the test. The driving test went smoothly, and my son passed! Funny moment--there was no parking when they returned, so the instructor had him park in a spot reserved for a trooper. The trooper knocked on the window, but the instructor intervened, saving him from a ticket. No one likes going to the DMV, but this experience was efficient, mostly smooth, and positive despite the tech hiccups. Four out of five stars--drop the plexiglass and it might be five.

4 stars alone for having a nice, newer building. 3 stars for…read moreservice. Not sure who everyone in the reviews is talking about - i literally saw one employee roll their eyes at a customer on my most recent trip. It would be helpful if they had a different language option available for the ticket counter screen as I saw at least 3-5 people struggle (and it just spanish speakers). This is a college town, with lots of international students that clearly understand & speak English but may know a term in English. The best time to go is probably mid-month, early AM. Going at the end of March was super busy- long line inside and outside.

Been here several times. Not long wait times. Plenty of parking outside and a drive through…read more Inside is clean and organized. Had a few times I was told mistakes by staff when trying to register a vehicle from out of state. Maybe they just didn't understand what I was trying to do at first.

I cannot believe I am giving a good review to a government office but here I am. I had to review my…read moreDL because I needed a new photo. Of course, this is no one's favorite task. I made an appointment, had all my paperwork ready to go and showed up. Parking was easy, there are kiosks to check in when you walk in. From start to finish, I was done in 20 minutes!!! Totally amazing. My tax dollars were at WORK! lol

This experience was exhausting. I have looked at every possible thing that I can find to talk to…read moresomeone about my handgun license renewal, and I got nothing.

Amazingly fast efficient service! Am I in a government office??? Great job!!!! If I keep writing…read morethis will be a review I hope you enjoy reading!

I came in to registration renewal. My experience was easy, friendly, and done in a timely manner.read more

Surprising you I can't believe I'm making this post. I had a very pleasant experience My Daughter…read moreand I no one was rude or mean everyone was friendly there and we really appreciate it and the weight wasn't long at all overall good experience thank you so much.

This was one of the worst customer service experiences I've ever had. The staff were extremely…read moredisrespectful and unprofessional. I felt that I was treated unfairly and without basic courtesy. Instead of helping, they spoke in a rude manner and made the process unnecessarily difficult. No one seemed interested in answering questions or providing proper assistance. A government office should treat people with respect regardless of their background, but unfortunately that was not my experience here. I hope management reviews the behavior of the staff and improves the service for the public.

This new office has less seating space and moves slower than molasses. Auto tag renewal for my…read morehusband took 2 hours and when I came wait time said 30 min and I'm going on over 1 hour. One of the attendants say they are just going in order of tickets pulled but it's moving x10 slower than the old building.

I came here to renewal my driver license. The staff were very helpful, professional, and extremely…read morenice. This place is only taking appointment. You must schedule an appointment first before you come here. It locates on highway 59 South near El Campo, TX

Not a location to renew your Driver's License or obtain titles, tags, and license plates. Closest…read morelocation for driver's license is 4545 Dacoma. Listing is not correct stating location is DMV

took care of me even though i live in Austin they made me feel safe and secure. let me also know i…read moreneed to make sure to change my address once i move here and i could do it online