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Towne Lake Community Center

3.4 (5 reviews)

Towne Lake Community Center Photos

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Darlene C.

This is NOT a review on the community itself, but a review for their rental venue called The Lakehouse. My fiance and I were so excited to have our wedding here and we were initially told that if we picked one of their preferred vendors, we'd receive a 25% discount off the rental rate. We were hesitant because we had already booked all our vendors and didn't wish to cancel, but then we were told that there was no minimum amount required from the Lakehouse's preferred vendors. So, we settled on buying drinks from a preferred vendor and that gave us the discount. We paid half the rental rate down to book our date and the contract was signed by me, my fiance, and a Lakehouse rep and stamped as well. We thought everything was fine...until August 2nd. Then, another rep tells us we don't qualify for the discount because catering from their preferred vendors has to be "full service." Here's the problem - the contract does not say this ANYWHERE. And, if this was an issue, then why were we told we qualified for the discount and why didn't anyone from the Lakehouse bring this up before signing and stamping our paperwork? I emailed the Lakehouse to point out their contract wording was not explicit about the catering part and that we had already been approved for the discounted rate. I was then sent this email from the 'manager.' Yes, I was talked down to and shown, in giant font, the dictionary definition of the word 'cater' like I'm a fool (I teach and tutor English for a living and I have an MFA in English, give me a break!). Then, we were told the contract is a figure of speech. Really? I wonder how that would go in court. Because of this, we cancelled our wedding here and finally, after so much confusion, we got our check back. We would have paid whatever we needed to pay since we liked the venue so much, but if that's how management addresses a question from a client, forget it. I talked to the corporate office and the BBB in regards to a refund and an apology from the manager. We got the refund, but no apology from the manager. This is a very nice place to live by the looks of it, but if you're looking to rent the venue, I recommend you STAY AWAY, at least until their management skills are better.

Towne Lake

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1 year ago

Helpful 2
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Love this 1
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2 years ago

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3 years ago

Helpful 0
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9 years ago

Helpful 7
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Love this 1
Oh no 1
Photo of Laura L.
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10 years ago

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Towne Lake Community Center - communitycenters - Updated May 2026

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