Went in today (with an appointment) for a name change and was in and out in 20 min…read more They open at 9am, line forms ahead of time. An officer comes out to tell you which building it what so you're aware of what line to stand in. Anything to do with SS card is done on the right side of the building. There's plenty of parking. When you walk in there are multiple people directing you on where to go. I'm amazed at how fast and smooth it went.

How tf you won't allow me to just hand in paperwork ONLY even though it was right at 4. I'm…read morewriting this at 4:02. This is my third time coming here. I was here Thursday, and Friday. And both days they were closed at 11AM & 9Am. They definitely should be making exceptions for the two days they were closed. Even after I explained I drove here TWO FREAKING DAYS Shame on you.

They were very polite, but they offered no resources for us to go to for our immediate communities,…read morewho live less than a mile away from station 11 who had no phone, no power, no Internet, no access to contact emergency services- whose homes heated up to 91 degrees-4 days post-tornado, other than saying, " go to HEB to cool off". Our elderly were afraid to drive with all the traffic lights out and could not drive in the dark at night. I thanked them for their fire services and left to go look for help for my community elsewhere, I didn't know what to expect from the local fire department, but I was hoping for more compassion-guess they only deal with fires.

Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

I scheduled an appointment last Friday morning at 10:15 and arrived at 10 to check in early to…read morecomplete my form. My appointment number was called before I even completed my form, I was shocked! The employee was very patient with me and let me retake my driver's license picture until I was happy with it. She made this experience for me very enjoyable and easy, thanks again Shamika!

Don't believe all the bad reviews, yes this is a very busy Consulate but, the staff is great! I ran…read moreinto a snag with my Visa and I called in explaining my urgency. I was waiting on a visa approval days before departure to visit Pakistan, with a short window of time left I called in and Z acted quickly! He reached out to the Visa Consular explained my situation and within the same day, my visa was reviewed, all documents uploaded and finalized - approved. He acted swiftly and was very polite, professional, proactive and ready to help where he could. Definitely a busy office, I was able to reach them on attempt 3 and they hopped into action. Thank you for your professionalism and great customer service.

Never pick phone or never call back.... I live in Dallas and had to drive 5 hours to just talk to…read morethem

Not a location to renew your Driver's License or obtain titles, tags, and license plates. Closest…read morelocation for driver's license is 4545 Dacoma. Listing is not correct stating location is DMV

took care of me even though i live in Austin they made me feel safe and secure. let me also know i…read moreneed to make sure to change my address once i move here and i could do it online

Great program, builds strong character and personality, great people , would recomend to anyone who…read moreloves the Air Force and building a string character

Well this office here was a much more pleasant experience than over at the clay location. Number…read moreone not having to wait STANDING outside in the hot sun is a plus! The staff here is also much more pleasant and the environment is much calmer! Idk what made me come here today instead of going back to the clay location but I'm glad I did! All the offices were about the same distance from me so I decided to come a little further and it worked out much better!

I went to add a beneficiary to my vehicle title and waited 3 & 1/2 hours! I got there at 9:15 and…read moreleft at 12:45. When it became lunch time. They stopped calling my number category "c" so obviously they shut the automobile titling part down while they had lunch. It would help if the clerk at check-in would give you an estimated wait time. I won't use this office again. I would rate them a zero if there was a zero rating.