12.16.24 This office has been here a while. They are…read morehelpful and friendly. You MUST make an appointment to get your driver's license renewed or changed. The address is 235 Highway 290 E. Yelp would not take the complete address.

The ease of setting up appointments online is really great…read more It was finally my time to renew my license. I was dreading this process but pleasantly surprised at the reception and process at my arrival in Hempstead at the driver's license office. The office staff customer service was greatly improved and friendly and welcoming. Ms. Shawna Grant was very helpful and handling my needs really stood out while she serviced my request. She was friendly and warm. the process time was exceptional, Five Star service. I have my renewal license in the time which was quote. Thank you!!!!

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

Unorganized takes forever it's like they want you to waste as much time as possible. Don't get me…read morestarted on the website horribly ran and honestly this place just needs to be completely redone

Would say one of the worst customers service ever And not…read moretalk about the call robot that not help anything seems like its in purpose not to get hold of them And the office even worst

People here are so friendly. It's still the DMV but trust me, I've been to many facilities in other…read morestates that are far worse. Four stars.

Amazingly fast efficient service! Am I in a government office??? Great job!!!! If I keep writing…read morethis will be a review I hope you enjoy reading!

I came in to registration renewal. My experience was easy, friendly, and done in a timely manner.read more

Well I got to the office about 11:30 this morning, finished up and out the door by 12:45. Not a bad…read morewaiting considering the place was full and also people have their places held as they text you when you number is up. You can book an appointment on line so your wait may not be that long. When you get there you log into and make a selection of either sitting there or requesting a text when it is your turn. I opted for the text message but still sat in the waiting room. There are about 15 chairs and they are always full. You can wait out side on the picnic table. Mine probable took longer being I was a New Resident and changing over a lot of items. They have one window dedicated to dealers so they can come in and be out sooner. Most people I saw were doing renewals and some other issues. Debra helped me out in getting both of my vehicles registered and my Disabled Veteran's plates. She was very professional and courteous, great conversation as we moved along in the process. She is a true and real asset to this office. All of the other ladies in all of their transaction were very professional in their dealing with the public. I did not see anyone leaving the office angry or frustrated. Keep up the great work you and a true asset to the city and county.

Got there at 4.16, the closed at 4.30. Doors locked and an employee told me wrong building for tag…read moreregistration. Got inside correct building when given correct information just to be told " we are closed. "

Set an appointment online, brought all the needed documents said online, came in and had a fast and…read moreeasy renewal for my drivers license!

I called to talk to someone and the time wait said 45min. I waited over an hour and still didn't…read moreget to talk to anyone.

I needed a temporary license with my photo on it to rent a car. At first I was given the copy of my…read morepermit-- however, I can't rent a car with that. So I explained that my license had been upgraded in July and I needed to have a copy of *that* with my photo on it so I could still rent a car. At first I was told they couldn't because DPS had started remaking my ID since earlier that morning (I requested that DPS resend my license to the updated address). So for a second it was looking like I couldn't get a copy of my updated license nor could I buy a new one since your account locks when you get an ID remade. However, the guy who was helping me, Maximillian (I hope that's his name, I'm always renaming people), and his supervisor worked their magic and called up the headquarters and got the lock removed so I could buy a new license. I do wish I could have gotten it without pulling out my wallet but I'm just so happy I got what I wanted, that I don't even mind! Excellent customer service even though they might've been a little stressed out because I was *not* letting the issue go. I would have accepted defeat in peace if their efforts were in vain but they prevailed! I made sure to thank him multiple times but I felt like he deserved to be recognized here as well.

Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

What a nice place. Small, intimate, quiet and quick we were in and out within 30 mins the people…read morethat work here were very kind.

Yelp asked how this place of business could improve. my response:…read more 1) hire new folks who actually care about the Texans they serve 2) answer your damn phone 3) allow walk-ins, as you've done (and which has worked well) for many years. There is simply no reason to have changed this policy 4) if you are going to arbitrarily eliminate walk-ins for some reason, perhaps do something (literally anything) to inform folks, so they do not waste 2 hrs of their day arriving there early to stand in line. How about a notation on your website? How about a message on your awful phone message system? How about a simple, easy note on your front door (for the 10 folks who got there at 7am and waited an hour for some lady to come out and unapologetically tell everyone to take a hike) If this was a business, it would go under in a week

I definitely wish it was zero stars…read more I am a deaf trainee for a school bus and my trainer was with me when we checked in. I was prepared for the road test for CDL class b. My number was called and as my trainer and I sat down at a desk, we experienced a rude attitude from an employee named James, even he is the examiner for the road test, he claimed that we were late and we were supposed to be on time. But my trainer defended that we already checked in and filled out the forms. Minutes later, he learned that I am deaf, he obviously determined that I should have an interpreter and he can't proceed. We watched him walking away from the desk and spoke with his super. It seemed like the super told him firmly that he should proceed regardless. After he/the other employee proceeded the forms in the computer, as I was walking out of the building with James to proceed the road test, the trainer overheard him mumbling to himself, "I don't know if he will pass the test without an interpreter." I am capable to take the test without requiring an interpreter because I had studied the handbook for many weeks and I was prepared to explain everything on the whiteboard. Certain employees definitely need to be re-trained to interact with deaf applicants and keep an open mind while doing their job!

Visiting DPS to renew my driver license was painless. I was able to check in advance on my phone,…read moregetting a place in line, bypassing the reception desk. All I had to do was head to the forms on the wall and select the one that applied to me (there were three to choose from and the options were very clear). Clipboards for filling out the forms were plenty at the reception desk. Additionally, the form was very straightforward. There are plenty of seats in the waiting area and clear signs tracking customer numbers for service. The DPS counters for customer service are hidden from the waiting area with temporary walls, providing customer privacy. That said, there are clear signs posted indicating the number of each employee's counter to help customers go to the right person. Customer numbers are clearly announced when it is their turn. The employee who assisted me was amiable and efficient. He appreciated that I was prepared with appropriate documentation and a completely filled out form. Taking my new driver license photo was easy; however, there was only once chance for it, so I had to accept the one that came thru. But it's not meant to be a glamour shot, so no reason to complain! Paying happens with the employee, and that was super easy. Overall, this is a great location to renew driver licenses!