Stopped in to drop off a package today - unfortunately the drop thing was full ! Now I wish I…read morehadn't gone out of my way to come here ... It seems to be a pretty large post office and has plenty of parking. Several handicap parking spots are near the front

I'm so thankful to the Lord for helping me keep my temper in check and respond gracefully. I…read morerecently visited this post office to ship my son's belongings overseas, as he is stationed out of the country in the military. From the start, the clerk named Daizha was unnecessarily critical. She questioned if I was "really" trying to ship everything, remarked about how "it's a lot" and would cost "a lot" -- comments that were unhelpful and not her concern. She told me to go outside the packing area to assemble my package and suggested I was sending his whole wardrobe! I explained that these were the items my son requested. A veteran standing nearby noticed what was happening and kindly stepped in to help me find a box, for which I was truly grateful. Daizha, meanwhile, continued to be dismissive, even as I was the only person there. Despite a back injury from the previous day, I had to lift the box multiple times as she changed her mind about where it should go. When she handed me the customs form, she insisted I list every single item, even though she watched me pack it up. I would have had to unseal the airtight bags to write detailed descriptions, which seemed excessive. Thankfully, two other polite clerks stepped in to help and reassure me that general descriptions (like "pants" and "shirts" with quantities) were perfectly acceptable. These two clerks -- one tall lady near the entry and the lady next to her -- were so kind and understanding. They helped me get everything ready for my son, who is tall and slim and needs specific clothes and shoes that are hard to find. I appreciate them so much for their patience and support. I hope Mrs. Watkins, the supervisor, sees this review and has a chance to counsel Daizha on her poor attitude and lack of professionalism. Military families often make huge sacrifices, and when we're trying to send packages to our loved ones, we deserve respect and courtesy. Signed, A Loving Military Mom

Between sending things out and processing returns, I've become a frequent flier of the USPS…read more Unfortunately, this does not mean I'm an expert. In fact, it's usually a stressful game attempting to gather all of the items I need before my turn at the counter only to find I've forgotten a component or was overall ill informed, replayed over and over and over again. My previous USPS was incredibly accommodating in these moments, providing the proper box or labeling etc, at no charge, so I was a little nervous to adopt a new USPS when moving to Cypress. While the holiday season brings nothing short of a stressful few months for anyone working or visiting this spot, the crew here has been surprising patient. Don't get me wrong, they're not "nice", but they're patient. They will help you out, they will give you the correct information to get the job done. Will any anxious person still feel like they're being an inconvenience, no matter how prepared they arrive? Yes. However, I look at that as part of the game. Not good, not bad, and most importantly, they get the job done.

The service is beyond abomination and it's not just one time it's all the time…read more Been standing at the service window for over 10 minutes Ring the bell and they act all annoyed that you want service And I don't understand why your people that work the counter lack the ability to work the window also It's called cross training and ambition to do more than bare minimum And why it would take you longer than 10 minutes to find a certified letter is beyond me? Your window line is 10 people long and it's taking minimum of 10 minutes to accomplish a single task that means people are going to be in line over 90 minutes

This place is only for drop off or pick up. Any other service that requires payment will not be…read moreaccepted unfortunately. I came here early one morning to drop off a prepaid package. I was in the area and just googled a nearby USPS. I was confused upon arrival and asked a person in line if they knew I could drop the package off. They said absolutely, they have done so before. The person behind the door was very friendly and took my package no problem. Hope this review helps anyone who comes here confused like I was. Lol

How the f are you going to deliver mail for 3 month and then I tell you stop delivering mail that…read moredoesn't belong here I filled out your dam slip with all the correct information 3 months ago and now out of no where I get a vacan slip and all my dam mail is gone I'm waiting for my id to get her and you mf sent it back like idiots. After I already filled out your stupid note wtf is it for if you mf won't read it!

This United States Postal Service location was efficient, and I was helped promptly. I was able to…read moreship my package quickly with no issues.

The difference it makes being greeted with a smile and helpful demeanor is real. I'm sure folks…read morecome in here with bad attitudes sometimes & so the postal staff feel like they have to be on guard. Doesn't excuse the lack of customer service at this location and very clear "what do you want?" look I encountered here today. Tried to submit for a new key and the staff at the counter was not the least bit helpful.

They also do computer repairs and it is really over priced. Initial $39 fee for diagnostics, $89…read morefee fore service, and on top of that the actual replacement part that is also marked up. Spent $140 for a simple fan replacement.

If I could give zero stars, I would. This place has terrible customer service. The staff,…read moreespecially the new person at the front, is rude, lazy, and unprofessional. As a business owner who ships daily, I've never experienced this level of disrespect and lack of work ethic. Very disappointing experience. I will not be returning and do not recommend this place.

They need new personal. The service is terrible we need a new employees. Second time I have come…read moreout and they are closed until 11

I had to re-mail a certified letter. Danielle did not look up the address it was going to, other…read morePostal workers have done this in the past, it would have saved two-weeks time!!! What a waste of time, what a waste of money! Now I see why this post office is delapitated and neglected, the employees play games and inconvenience the customers. I no longer feel sorry for everyone working here and the conditions that this Post Office is in. I know it's a matter of time before they are shut down. It would inconvenience a lot of people in this area, but if that's what the Post Master General and Congress have to do then that's what has to happen.

Valencia is awesome for working by herself! We got through quickly with our passport questions. You…read moredefinitely want to get here earlier in the day if you can!

I'm new here in Cypress, TX. I had to go to the post office to send a package to my family. I…read morepicked the office that was closest to me which happened to be only a drop off one and not one that I could pay for the package. I realized when I got in there so I rang the service bell and the man gave really great directions to where I could go to pay for my package. He didn't just brush me off and just say "this post office doesn't do that". I went in today, 8/8/2016 @ 1:40pm so I hope this man gets recognized for his great customer service.