I don't know what it is about this location but it has some of the nicest postal employees who are…read morehelpful. They go out of their way to try to make things move more efficiently when it gets busy. Sometimes it's just big time busy and nothing can be done about waiting but there have been times when employees look for ways to get the line moving. The self serve kiosk has been helpful and the package drop works too. I have witnessed employees keep their cool and professionalism with frustrated customers. I've only had positive experiences here. This location also seems to be efficient in getting packages out to the distribution facility faster than other local USPS locations.

Excellent experience having my son's passport photo and application processed here…read more All of their employees were informative, accommodating and understanding within reason. This location is pretty large save always clean. You have to make an appointment well in advance in person/online or arrive by 5-7am and line up to be one of the only 5 walk ins they take daily (without appointment). They do not take walk ins all day. I scheduled his appointment 4 weeks in advance. Both parents must be present to get a passport unless both aren't on the birth certificate and of course you have to bring a legal copy or original. I'm patiently waiting 4-6 weeks to get his passport book and card.

Lost or stole or misdelivered several packages. I once got a notice to come to claim a package…read more First person there, initially told me; I was at the wrong address.

Horrible attitudes of employees. I was there for renewal of passport…read more They rather look at the empty space than dealing with customers. Miserable facial expression and rude reply despite of nobody were there at 0915 in the morning. I just didn't say anything , no need to deal with this lowly attitudes. Don't waste of my energy. Practically, I don't want to even give a one star if I can.

This place is only for drop off or pick up. Any other service that requires payment will not be…read moreaccepted unfortunately. I came here early one morning to drop off a prepaid package. I was in the area and just googled a nearby USPS. I was confused upon arrival and asked a person in line if they knew I could drop the package off. They said absolutely, they have done so before. The person behind the door was very friendly and took my package no problem. Hope this review helps anyone who comes here confused like I was. Lol

How the f are you going to deliver mail for 3 month and then I tell you stop delivering mail that…read moredoesn't belong here I filled out your dam slip with all the correct information 3 months ago and now out of no where I get a vacan slip and all my dam mail is gone I'm waiting for my id to get her and you mf sent it back like idiots. After I already filled out your stupid note wtf is it for if you mf won't read it!

This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

I visited this post office on Friday, December 26 between 4:50-4:56 PM, shortly before closing…read more Unfortunately, the customer service was extremely disappointing. The clerk seated at the middle counter had a very poor attitude. When I accidentally selected the wrong option on the self-service machine, instead of offering help or guidance, she appeared visibly irritated, sighed repeatedly, and showed clear frustration. She did not explain anything, did not help me choose an appropriate shipping option, and made it obvious she did not want to assist. I was polite and did nothing wrong. I simply needed help. The lack of professionalism and basic courtesy made the experience uncomfortable and unwelcoming, especially for a public service position. I understand it was close to closing time, but that is not an excuse for dismissive behavior. If I could give 0 stars, I would. This location clearly needs better customer service training and accountability.

Visited this location many times before, and the hours of operation needs to be changed. The door…read moresign states they open at 8:30am M-F, however they were not even open around 8:50am. Came there twice one morning because of the false hours. Even if the hours are adjusted due to Covid-19, they need to specify that on their door. This has happened on multiple occasions, which has been an inconvenient to my mornings. By the time I made a second trip out there around 10am, I had asked the clerk or whatever you call her, what time is the store open. Before I could even finished what I needed to ask, she jumped at my throat, "3 o'clock, 3 o'clock is when pick time is! Is that what you were asking or what?" Gave her a death stare and said, "No, what time are you guys open?" she said "Oh, 9am-7pm M-F." Great, well maybe next time change the sign, and wait until someone finishes what they need to ask before interrupting. One of my biggest pet peeves is interrupting someone mid sentence. It's rude and disrespectful!

I have visited this location multiple times since moving to this side of town. There is always this…read morevery friendly lady working, she is kind and helpful. But this last time I visited there was an older gentleman working there that was the complete the opposite. I waited in line for about 10 minutes, the place was very busy at that time. Once it was my turn I told the gentleman I had packages to drop off (they were already boxed and had postage). He very rudely raised his voice angrily telling me he already has too many packages there and he can not take anymore. This is the first I've ever heard of a postal store having a LIMIT on packages they except. He acted like I asked him to personal deliver my packages!! If there was a limit PUT A SIGN UP!! Don't start yelling at your PAYING CUSTOMERS!! Just because I was only dropping things off that day does not mean that in the past I haven't been in giving you business.... There is a descent way of talking to your customers and this SIR was not it. Needless to say, I have taken my business elsewhere. Amazingly, other postal stores are happy to see customers walking in to their establishment during these hard times.

This is the best Post Office I have ever been to. They're a 5 Star Post Office for a reason!…read more The entire staff is so nice/helpful, it's clean and the line always moves efficiently and quickly. There are like three Post Offices closer to me but I always drive to this one when I need to go. Truly Katy's best kept secret!

Best kept secret in Katy when you don't fell like waiting in long lines , this is a back door full…read moreblown operating agency that is the real United States Postal Service. It's a tiny little location on a back street. That is amazing and does full service you can get in and out quickly. The staff members have been there for years and it's a wonderful place to just get in with your packages and get out or get your passports done.

If I could give zero stars, I would. This place has terrible customer service. The staff,…read moreespecially the new person at the front, is rude, lazy, and unprofessional. As a business owner who ships daily, I've never experienced this level of disrespect and lack of work ethic. Very disappointing experience. I will not be returning and do not recommend this place.

They need new personal. The service is terrible we need a new employees. Second time I have come…read moreout and they are closed until 11

Stopped in to drop off a package today - unfortunately the drop thing was full ! Now I wish I…read morehadn't gone out of my way to come here ... It seems to be a pretty large post office and has plenty of parking. Several handicap parking spots are near the front

They Lost a package I was supposed to be receiving. It looped around the city and eventually just…read morestayed in their location. Received a notification everyday that it would be delivered. It never was. Ineptness. Will do everything possible to not use this horrible service.

This post office is always well stocked, and the machines are maintained.if you need help the staff…read moreis happy to help.

Very pleasant experience and although this page has not been claimed by USPS I will still take the…read moretime to acknowledge the energy at this location! I scheduled an appointment for passports a couple years ago at this location blindly even though I have closer locations but horrible experiences at those. Let's say I drive here an extra 15 minutes minimum without traffic bc everyone here is so pleasant and kind. It can be busy but I don't know a post office that isn't.

9/24/2025: I made an appointment online to get my passport application filed/renewed. The online…read moreappointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!