My grievance isn't with my mail carrier, she's amazing! It's with the upper management at this…read morelocation. They lack professionalism. Whenever I submit a concern pertaining to my mail being delayed or not delivered(in regard to online misinformation and/or miscommunication), I'm greeted with passive aggressiveness. For once, take accountability, rectify the issue, and carry on.

This is now the third time I go here for standard USPS services and am told to go the Bellaire…read more Today I wanted a money order and a prepaid flat rate priority envelope. She told me they were out of money orders I should go to Krogers. Out of money orders, really?! As for the envelope I was holding well she said she didn't have the stamps. Recommended I go to Bellaire. Did I mention not a single pen in the place. I drive to Bellaire, they not only had pens but every service I needed. They might as well just shut down the Chimney Rock location you can't get anything done there. The entire place looks unkept and the staff couldn't care less.

Wow wow!!! I have never had such great customer service experience like I did here!! Everyone is…read morevery friendly, helpful and cheerful!!! I have dealt with many post offices in Houston Texas!! And let me tel you people are rude and not helpful at all but this one surpassed my expectations!! I was helped with passport pics and sending the forms, I was in like shortly and the staff made sure I had everything before getting to clerk!! Big thumbs up and I hope they get credit for what they are doing here!!! I cannot believe the reviews because I have been here several times and they all being excellent!!!

Dont deliver mail home addresses 1star everyday I am very mad 3 days no mail…read more Dont deliver mail home addresses 1star everyday I am very mad 3 days no mail Dont deliver mail home addresses 1star everyday I am very mad 3 days no mail

Went to send out paychecks. This facility is always busy but quick moving. The Associates are nice…read moreand always highly knowledgeable. Even though the price of sending packages and stamp are constantly on the rise, this facility remains functional and proficient.

This is hands down the worst post office I have ever dealt with. There are consistently only two…read moreemployees ( this lady and a black guy with glasses) working, and they are rude, dismissive, and completely unprofessional. Every single time I come here and ask for help, it turns into an issue. The package drop-off has been broken for most of 2025, and despite multiple complaints, repair requests, and attempts to speak with management, absolutely nothing has been done. It's excuse after excuse with zero accountability. Today was no different. I came in to drop off a package and, unsurprisingly, there is STILL a sign saying the drop-off is not fixed. Not only that, I couldn't even get a receipt to prove I was there. When I asked if the counter could accept my packages, they said yes--but refused to provide a receipt because they were "too busy." That alone is unacceptable. When I asked when they planned to submit a request to fix the drop-off, the employee was, as always, dismissive and uninterested. He repeatedly said, "I don't know," as if the issue has nothing to do with him. When I pointed out that letting this problem drag on for an entire year defeats the purpose of efficiency and actually makes their jobs harder, his response was, "I don't give a damn." That statement says everything about this location. The employees don't care, management doesn't care, and customers are treated like an inconvenience instead of the reason this place exists. This post office can't even handle basic operations, yet somehow finds a way to take its incompetence out on the public. I despise coming here, and it's infuriating that this is the only post office serving the area

This post office is illegally marking packages delivered when they aren't. Most recently, they…read moremarked a package delivered " Your item was picked up at a postal facility" at 7:24pm Central time. This is impossible because the post office closes at 5pm central and I was at home at the time I allegedly picked it up. This is unacceptable and illegal behavior to fraudulently mark a package as delivered. This should be investigated by the inspector general, and if the package doesn't arrive tomorrow that's exactly who I will be contacting. Marking a package delivered to "stop the clock" when it was not delivered is unacceptable behavior and should be punished, but is instead encouraged. Shame on USPS, shame on the Town & Country Post Office

I never write reviews but this shitty ass post office deserves it they didnt delivered my package…read moreand having on hold for me to pick it up this is 30 mins away from me i paid for delivery service for me to go out of my way and having to pick it up horrible service i called them and they also dont wanna do a redeliver or refund my moneh

My goodness. A few members of the staff here have terrible attitudes…read more They are condescending and rude. We don't work there. Maybe...just MAYBE we don't know certain protocol and are ignorant to shove processes. You're there to HELP. Having a pompous and haughty attitude will get you NO WHERE. It's ridiculous.

I have not yet been to the actual post office location, but I believe this is the location that…read moreservices my neighborhood. I have lived in Lexington Grove now a little over a month and almost every other day I have trouble getting the key into the lock in my mailbox at the front of my neighborhood. The mailboxes look like trash as it is. They are all beat up and broken and the locks desperately need to be serviced or greased. Some of the doors are even pulled off and sitting inside the mailbox. I have had to grease up my own lock multiple times just to get the key into it to get my own mail. Given how the city of Missouri city seems to take so much pride in itself, I find it strange that the mailboxes look like utter trash. Then I have to walk out in front of a collision shop with God knows how many cars lining my street just to get my mail and grease my own lock. Not even the city of Houston is this bad. I've tried calling the post office to report this, but no one has ever answered the phone.

Entirely self service. Dozens of people working here. Zero would come up front to do a simple…read moreaddress change verification that US Postal Service requires. This is the largest postal office I've seen and now I completely understand where my taxpayer dollars go completely down the drain. Absolutely astonishing at a building the size and dozens of people frustrated in the lobby trying to figure out how to use self service items that they offer no assistance whatsoever. Especially when there's closed doors and no way to ring anyone up for service, etc. you'd think someone would have the common sense to check upfront from time to time given the parking lot is full.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

Never had any problems here. I pick up my "vape mail" here every other week & everything always…read moregoes smoothly. Nothing is ever damaged or lost, stolen or misplaced at all. I'm in & out in 10 minutes max depending on how crowded it may be. It isn't ghetto looking either. I know of some post offices that make you feel uncomfortable just pulling up into the parking lot. This one isn't anything like that.

I had a very disappointing experience at this USPS location while trying to send an international…read morepackage. During my interaction with the counter clerk, who identified himself as Malcolm, I felt that I was treated in a rude, hostile, and disrespectful manner. Instead of receiving reasonable customer service and assistance with the international shipping process, the interaction became unnecessarily confrontational. I understand that USPS employees have rules and procedures they must follow, especially for international shipments. However, customers should still be treated with basic courtesy and professionalism. I am submitting a formal complaint and requesting that this incident be reviewed by USPS management and Consumer Affairs. I will also attach photographs related to the incident for reference. I hope this location takes this feedback seriously and works to ensure that customers are treated respectfully in the future. Based on my experience, I cannot recommend this location.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue

The service was fast and the associate was super friendly. She was very... conversant--with every…read moresingle person she serviced. Whether or not that extended your wait time depends on your level of patience...

It is a great little small town Field post office with Friendly, staff, ample parking and all DIY…read moreconveniences you could need in a a post office. Plus the bagel shop is nearby as is crumble cookie, but I would suggest the 401. It is a great local spot.