My grievance isn't with my mail carrier, she's amazing! It's with the upper management at this…read morelocation. They lack professionalism. Whenever I submit a concern pertaining to my mail being delayed or not delivered(in regard to online misinformation and/or miscommunication), I'm greeted with passive aggressiveness. For once, take accountability, rectify the issue, and carry on.

This is now the third time I go here for standard USPS services and am told to go the Bellaire…read more Today I wanted a money order and a prepaid flat rate priority envelope. She told me they were out of money orders I should go to Krogers. Out of money orders, really?! As for the envelope I was holding well she said she didn't have the stamps. Recommended I go to Bellaire. Did I mention not a single pen in the place. I drive to Bellaire, they not only had pens but every service I needed. They might as well just shut down the Chimney Rock location you can't get anything done there. The entire place looks unkept and the staff couldn't care less.

Wow wow!!! I have never had such great customer service experience like I did here!! Everyone is…read morevery friendly, helpful and cheerful!!! I have dealt with many post offices in Houston Texas!! And let me tel you people are rude and not helpful at all but this one surpassed my expectations!! I was helped with passport pics and sending the forms, I was in like shortly and the staff made sure I had everything before getting to clerk!! Big thumbs up and I hope they get credit for what they are doing here!!! I cannot believe the reviews because I have been here several times and they all being excellent!!!

It's frustrating when the people who work at a facility want to argue with you about how a service…read moreworks when their answer does not match what is posted on the website. I put a hold on my mail and selected the option to pickup my mail that was held. I would rather pick it up because the mailbox is small. I actually resumed the regular delivery for before I returned home. The worker I spoke to told me the day the hold ends is the same day it starts delivery... which I agree. But my request said "Customer will pick up accumulated mail at Post Office". On the FAQ is says, "Note: There is a 10 day period in which to pick up mail at the end of a USPS Hold Mail® service request. If not picked up by this deadline, it will be returned to sender. If your delivery does not resume as requested please Contact Us." I went to pickup my mail before returning home today and the mail was already delivered to the house.

This is hands down the worst post office I have ever dealt with. There are consistently only two…read moreemployees ( this lady and a black guy with glasses) working, and they are rude, dismissive, and completely unprofessional. Every single time I come here and ask for help, it turns into an issue. The package drop-off has been broken for most of 2025, and despite multiple complaints, repair requests, and attempts to speak with management, absolutely nothing has been done. It's excuse after excuse with zero accountability. Today was no different. I came in to drop off a package and, unsurprisingly, there is STILL a sign saying the drop-off is not fixed. Not only that, I couldn't even get a receipt to prove I was there. When I asked if the counter could accept my packages, they said yes--but refused to provide a receipt because they were "too busy." That alone is unacceptable. When I asked when they planned to submit a request to fix the drop-off, the employee was, as always, dismissive and uninterested. He repeatedly said, "I don't know," as if the issue has nothing to do with him. When I pointed out that letting this problem drag on for an entire year defeats the purpose of efficiency and actually makes their jobs harder, his response was, "I don't give a damn." That statement says everything about this location. The employees don't care, management doesn't care, and customers are treated like an inconvenience instead of the reason this place exists. This post office can't even handle basic operations, yet somehow finds a way to take its incompetence out on the public. I despise coming here, and it's infuriating that this is the only post office serving the area

This post office is 10,000 times better than the one in Sugarland on Grants Lake! The staff is…read moresuper friendly and I've never had to stand in line long at all! I will always drop my packages off at this post office.

Absolutely terrible service from this location. they delivered my $250 package to the wrong house,…read moreand then refused to provide the necessary info (that only they could provide) I needed to get my reimbursement from the main USPS customer service line. Tried calling and visiting multiple times to get my refund to no real help at all.

Busiest location so far employees doing their best, very depressing place dim light all over…read morecounters all worn out walls with scratches all over, I don't see any improvement with this administration.

My goodness. A few members of the staff here have terrible attitudes…read more They are condescending and rude. We don't work there. Maybe...just MAYBE we don't know certain protocol and are ignorant to shove processes. You're there to HELP. Having a pompous and haughty attitude will get you NO WHERE. It's ridiculous.

I have not yet been to the actual post office location, but I believe this is the location that…read moreservices my neighborhood. I have lived in Lexington Grove now a little over a month and almost every other day I have trouble getting the key into the lock in my mailbox at the front of my neighborhood. The mailboxes look like trash as it is. They are all beat up and broken and the locks desperately need to be serviced or greased. Some of the doors are even pulled off and sitting inside the mailbox. I have had to grease up my own lock multiple times just to get the key into it to get my own mail. Given how the city of Missouri city seems to take so much pride in itself, I find it strange that the mailboxes look like utter trash. Then I have to walk out in front of a collision shop with God knows how many cars lining my street just to get my mail and grease my own lock. Not even the city of Houston is this bad. I've tried calling the post office to report this, but no one has ever answered the phone.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

Literally the worst post office ever. Don't expect any extra help from the people at the desk…read moreunless it's Mr Arthur he is the only one who will go to the back if they aren't answering mail pick up bell. The other people just act like you're not even there! Horrible!

WOW, this was totally unusual but the service was so nice and polite, the small added conversation…read morewas authentic and she really made the process happy and enjoyable.

Some of the employees at the front desk are very disrespectful and talk in a condescending manner…read moreto customers. If the Postal service is monitoring sites that show reviews they would know and could take corrective actions to put a stop to their egregious behavior.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue

I never thought I'd say this, but this was a pleasant post office experience…read more Let me clarify, I let my passport expire...I know right. If you've ever done this, you know that now that online reissues (not renewals) require an appt and in person trip to the post office, and finding an appt spot can feel impossible. Fast forward a few months, I ended up here (the 1st available appt within 50 miles of my house), and although I was hesitant and a bit bent out of shape upon arrival, I have to give these folks their props. While I waited for another family to finish their passport affairs, the team member sent me out to expedite my process by acquiring my passport photo down the street (while saving my spot in line...which was a treat, because this spot gets busy). When I returned, the family was still going, navigating questions, and working out payment. I'm sure it was a stressful situation on both ends, but once finished, you would have never known based on how I was treated. Quick, efficient, friendly, and painless. I couldn't have asked for a better experience. After a few weeks...or maybe months...my passport was at my door. If you're looking for a seamless passport experience, I recommend these folks!

Worst experience I've had. We came in the building to two lines of people cutting in front of each…read moreother and confused where the line was. They said nothing as people asked each other what to do and getting frustrated as to why people were cutting in line in front of them and still being helped by the workers. Waited 30mins until the lady told us to go to the side door and press the door ringer. No one answered. pressed it two more times and 10 mins later, still no one. A older lady came up for the same thing and pressed it another two times. Still nothing. She pressed two more times and we could hear the worker asking "why are they pressing the buzzer too many times" as we were still waiting for an answer. Very rude and lazy workers. I do not recommend this location.