I never thought I'd say this, but this was a pleasant post office experience. Let me clarify, I let my passport expire...I know right. If you've ever done this, you know that now that online reissues (not renewals) require an appt and in person trip to the post office, and finding an appt spot can feel impossible. Fast forward a few months, I ended up here (the 1st available appt within 50 miles of my house), and although I was hesitant and a bit bent out of shape upon arrival, I have to give these folks their props. While I waited for another family to finish their passport affairs, the team member sent me out to expedite my process by acquiring my passport photo down the street (while saving my spot in line...which was a treat, because this spot gets busy). When I returned, the family was still going, navigating questions, and working out payment. I'm sure it was a stressful situation on both ends, but once finished, you would have never known based on how I was treated. Quick, efficient, friendly, and painless. I couldn't have asked for a better experience. After a few weeks...or maybe months...my passport was at my door. If you're looking for a seamless passport experience, I recommend these folks! read more

Worst experience I've had. We came in the building to two lines of people cutting in front of each other and confused where the line was. They said nothing as people asked each other what to do and getting frustrated as to why people were cutting in line in front of them and still being helped by the workers. Waited 30mins until the lady told us to go to the side door and press the door ringer. No one answered. pressed it two more times and 10 mins later, still no one. A older lady came up for the same thing and pressed it another two times. Still nothing. She pressed two more times and we could hear the worker asking "why are they pressing the buzzer too many times" as we were still waiting for an answer. Very rude and lazy workers. I do not recommend this location. read more

Frances the supervisor is the most unprofessional person I've met. She literally gives pathetic lies and says we're trespassing on private property during business hours of a government funded facility. She threatens to call the cops but never does and then says it's a federal offense to record the empty bins when we try to drop off packages. Get a hobby. read more

This is a standard postal facility but make sure you arrive prior to close time for they lock the building. This disallows you to obtain stamps after hours and/or drop off inside after hours. read more

The staff is so unprofesional , no one wear a name tag and when i asked their name (is sep19 10:40) The employee at that day and time refused to provide it to me i had an appointment at 10 and was expect back at work . I am still here due to her not seeing me at my appointment time even though i was 10 min early she keeps seeing everyone that came to the door and took care of the appointment last . This is infuriating i have to be at work i made an appointment for efficiency and i got even more delayed . read more

Everyone hates postal office but loves to receive that stimulus check when it comes to the mail. I am glad to have this cheapest delivery option while federal government funding it. I was here to ask a simple question about my certified mail never got delivered. I was told I can get my money back. The lady at the side window quickly denied "you can get money back from Express mail." Then, she shut the window. Ok. It was only $5.50. I'm not gonna chase it all over the town and waste my time and gas during this pandemic. Your delivery service SUCKS!!! The lady at the side window €¥$%&!!! Done. I'm through venting. read more

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This place has been trying to improve its reputation and customer service. I came on a Friday afternoon and it was a fairly quick process. I waited in line about 5 minutes which in my opinion is great. I dropped off a package that already had a paid USPS label at the counter as it was too large to fit in their standard drop slots. The lady was very pleasant and took the package and even encouraged me to fill out the survey on the receipts QR code. She also asks all customers if they need stamps which is standard protocol for them. The location has a large parking lot similar to most USPS facilities. Overall good experience. read more

I wish I could give a lower rating! My experience on 8/3/23 was RIDICULOUSLY BAD! The cashier/clerk 22 was HORRIBLE!!!! I walked in at 5:40, the post office doesn't close till 6. I waited in line and once it was my turn and I explained to the gentleman that I need separate transactions due to needing individual receipts for each letter I had. THE CLERK SAID AND I QUOTE "WHY DIDNT YOU COME EARLIER" Excuse me? That is not how you speak to a paying customer. He was RUDE, HAD AN ATTITUDE AND MADE THE WHOLE ROOM UNCOMFORTABLE! he was clearly upset he was working after closing time but he should never take it out on paying customers!!! read more

US Post Office - I had 7 letters that needed to be mailed out at $8.56 each - Post Offices Near Me - Houston, Texas

The front desk male rep with braids was extremely rude and was talking with an attitude the whole time he assisted. The woman that worked beside him was rude to a an elderly man while she was assisting him. I will NEVER come to this location again. It's sad how dirty the place is and how rude the staff is. I will drive to another location out the way even though this place is 5 min from me. Serious training needs to be done. I went at 4:30 pm on Wednesday. read more

next.....NExt......NEXT!!!! That's all you hear every time you go to post office. If not this you get the rolling eyes....or please move to the side and fill your form out there and get back at the end of the line. Not the case here. Fast facility. Four tellers were ready for processing of all needs. Passports. Stamps. Money orders and etc. Jordan the teller that helped me with my forms was informative and helped me make sure I got everything I needed. I'll be back to this location for sure. If you come to this location be sure and say Hey to Jordan. He was the frost of many that actually made my postal experience one better than any in the past. Tell him the Spaniard sent Ya! Cheers all! read more

US Post Office - Navigation location! Lol. It was raining couldn't get a good picture! - Post Offices Near Me - Houston, Texas

Lost two packages over the last few months and all packages have been late... think 3 weeks for priority mail. It's no longer a viable shipping option for me. read more

I really like this place. I love the self serve machine but it was out of paper or something today. This was the 1st time I used the counter. They had one guy a long line and he was moving. He was very efficient. Every usps need a guy like that sorry I don't know your name. But he had cornrows. If that helps. read more

I haven't been to a post office for a few years and stopped by this location for mailing something overseas. There was one man working and he never smiled or greeted anyone. I asked to ship a parcel and he automatically gave me a First class quote when I wanted it as Priority. He was super unfriendly and slow. I asked him for a label for covering the side and he seemed reluctant. When I asked him for passport renewal form, he gave me a strange look. I thanked him and he then said, next person. Super unfriendly, lack of customer service! I don't wanna go to a post office again! read more

Who the heck locks their overnight drop-off? What is the use of this if I cannot drop off my packages after-hours? I get that it may lock once it overflows? Get a bigger container, ffWorst Post Office in Houston. Now they have to inconvenience me of coming back to drop it off again. UPDATE: I'm here in a Sunday (10/6/19) afternoon to yet drop off another package. And again it is overflowed that the drop-off box is locked and I cannot drop off a package. Again every fiber in my body despises this location. What an inconveniencing location,, JFC!! read more

US Post Office - Post Offices Near Me - Houston, Texas

I hate giving reviews this low. Only two workers in the entire facility. Came to pick up a package and it took 1 hour before I saw anyone. And once that person came, they give you a form to fill in order to find the item. I left without the item and will order a new one until it gets delivered correctly read more

This is the worst office . 9:30 am and is still closed, the personal is rude and you always have long lines cause they work super slow.

Thank you Mrs.Sharp for going above and beyond..locating my package. Awesome Customer Service

There were a group of people waiting for help at the caller window on Saturday. Some waited longer than 1 hr and were told the workers were busy and patrons should stop knocking or the workers would call the police! This is all happening between 9:30-10:30 when the call door is supposed to be open 9:00 to 12:00 on Saturday. The disrespect and indifference from the Saturday staff was absolutely unbelievable. To top it all off, we could clearly hear people laughing and talking in the back. This low review does not reflect the lovely workers at the desks during normal business times. read more

US Post Office - This is the group that gathered and 3-4 others came and went - Post Offices Near Me - Houston, Texas

Definitely not super fancy or upbeat. I have definitely had problems receiving mail. Sometimes, I would get online notifications that a note was left at the door, but there's been no note. In theory, my regular carrier might have just been on vacation. Pros: + 9a-6p Mon-Fri are normal operating hours. Well, I guess if they don't open at 8am, I'm glad at least that they are open 5pm-6pm unlike other offices. + Window to pick up items 6am-6pm Mon-Fri and some hours on Saturday morning (this was observed pre-Jan 2013 when they made a bunch of changes. I think they are open 8am-12pm, but call before heading over "Carrier Facility Hours".) These hours are better than 90% of the USPS offices in Houston. + For the most part, the employees here aren't disgruntled. + Self-serve kiosk open 24/7. read more

US Post Office - The "extended" hours. - Post Offices Near Me - Houston, Texas

The first time I went, I was helped by a guy from start to finish. I needed a large canvas shipped out, but was struggling with ways to package it well. He went to the back to find something that looked like a smaller TV cardboard box and some packaging paper and then proceeded to wrap the entire thing up for me. He was so helpful in telling me where to place the paper to keep the canvas from moving and then helped me with getting the addresses in the right places. At no point did he try to upsell anything despite all the time he spent helping me out. I wish I remembered his name because this guy deserves the highest of praises. If every USPS employee were like him, then I swear people would have a very different opinion about the post office. The second time I visited, I got a completely different experience, which is why this review is averaging out to 3 stars. She was quite rude and told me I needed to figure out my issue before I came up to the counter. read more

When you lost a package better deal with the sender or your bank and they will reimburse you cause employees at USPS are sooo rude that I even feel sorry for them. read more

My rating is solely based on my experience today. I had the pleasure meeting Jordan today. He was kind, efficient, quick, and had great customer service! He kept the line moving. He is the example of how service should be. read more

Customer service is great. Bernie knows how to make a day go by easier. Very mellow fellow. I never have any issues shipping items at this USPS location read more

They send your packages back to the sender if they can't use the elevator to put your package at the door. Then when I called a customer service they told me their not obligated to take the steps to the third floor, if the property uses fetch, they will only deliver to that address, (Amazon, DHL, and fedex all deliver to my door)and if it don't fit in the mail box they will return to sender THE SAME DAY they tried to deliver. My package was face products so It was less then 2 pounds. MR. JEFFERSON THE CARRIER AT UNITY LOCATION HOUSTON TX, You have one more time to play with me. I know you go on whatever route you want to go on and since my apartment building was your last stop, you decided to act like you couldn't deliver my package to the door because your lazy self didn't want to take the stairs. My elevator wasn't working on that day of delivery. Address was correct read more

US Post Office - Sent back my package 3 hours after trying to deliver the package. Gave me no time to try to pick it up. - Post Offices Near Me - Houston, Texas

MRS.HOWARD IS A LIAR!!!!! I waited in line for a whole hour just to get to the window in the " supervisor" ask for my tracking number and address once I give it to her she whispers oh man that's going to be a lot to go through and slammed the door my face comes back 45 minutes later just to tell me she can't find the package, that it is with the driver. so I leave and go back home and I run into my mail lady she tells me that the package is at the station so I will turn wait another hour in line and someone else finds my package which prove my point that Miss Howard is a liar and she needs to lose her job and she does not even deserve unemployment because she's a liar and a potential thief Why would you try to hold my package when you know it's there is it because I had some $900 shoes in the box? read more

This place needs to be burned down the service is so bad absolutely nobody who works there deserves a job. Have been forced to go here for years and they are way passed due an inspection and investigations. Never met any more miserable ppl than the ones who specifically work at this post office. They should be ashamed of themselves. Filthy and ghetto Would give no stars if I could read more

0 stars. Weeks ago we received a "sorry we missed you" slip in our mailbox, I am at home all the time and there was never a single person knock on my door. I had to go to usps to pick it up. People are rude there. I waited 30 minutes on the line where there is only 4 people. Very slow and incompetent. Yesterday i was expecting a package and I was at home the entire day but the only thing we received was a note on a mailbox again and it says package is oversized and no access to delivery location. WTF. They could leave it on the front door but I assume they didnt, they just leave this paper on your mailbox because they are lazy AF. I reschedule the delivery for next day and said to leave it in my front door. I was in porch the entire afternoon waiting for it but nobody came. What a joke! I live in a first door of the building and it's not even hard to find. I don't know but this place is fucked up read more

US Post Office - Post Offices Near Me - Houston, Texas

I have lived in this are for long time, and when i visit them they have always been great, specially this year they had a person who was able to take and process of packages that were for just drop off. The only negative is with delivery at times, and I don't blame them, I understand with invent of online shopping their load has increased. What I dislike is when they lie on delivery attempt. Where they write a bad excuse, which I am going on limb and say that must be a menu selection that they have to choose. It would be wiser to give the option to client to come pickup their package head of time on super busy load days. A person can only deliver so many packages per hour in a day. Between parking, traffic and al other conditions, Its total waste of time and fuel for the Employee to pickup that load knowing that its impossible to reach all address. So hopefully They amend their process and make necessary adjustment to restore peoples confidence. However leaving dumb note which might reflect a lie is never ok. I rather they write unable to deliver due to excess amount of packages and have the opportunity to pickup the item first thing or possible in a locker system after the shift, or rather putting it on a car, in a locker then a note that they couldn't reach my door due to block entrance. Thank you, read more

I just hope The USP is shut down soon. What a horrible and incompetent service. The little union they have going on needs to be stopped. I'm surprised they even know how to drive. They lose packages. If you drive around the lot, you can seen them playing with boxes as they were playing football. I've seen people sleeping in the back. Loud music, no one answers the phone. If you don't like working! Just quit your job and stop messing with peoples items. read more

They were helpful and the manager Mr, Watson followed up and solved my problem Thanks Mr. Watson read more

I arrive this morning to return mail that didn't belong to my home and mail off a package. Sounds pretty simple right??? No so I stand in line for 5-10 mins to find out the retail counter is not closed. So I'm puzzled as to why a post office is open with no retail counter. The line is standing at the door area to pic up packages. So when I get to the door I inform the employee that I am receiving a lot of mail from someone who doesn't live a my address. "Her response was to tell your apartment complex they don't live there". I said wow how can the apartment control the mail when no mail is delivered to the office. Wow...I then inform her that I have partial postage on this package and would like to weight the difference so send it off. She stated "the retail counter is not open there is no way for me to do that". I said "there are no self service envelopes available so the gives me one when I asked for a pen and she said I don't have one available ". In my mind I'm thinking how am I suppose to send it off without writing the address on the package. I'm done I'm done. Never come here. read more

US Post Office - Worst experience ever!!!!!! Don't waste you time coming here. - Post Offices Near Me - Houston, Texas

What a great visit. Counter lady was very busy but took care of everyone with a smile and s pleasant attitude!! We need more people like her in the world today read more

I must have gone at a really really good time because I did not have to wait in line that much and the lady was really knowledgeable and helped me through everything. Was mailing a phone... Note 8... to a friend in San Antonio and it wasn't that much money even for tracking number and the works. I'm happy I found this place because it is super close to work! read more

Horrible service from horrible people. Three separate visits to get a PO Box, only to never get one. Excuses every time. Packages never show, blank face & dry response. Came here this morning because of a package from Canada being marked as "out for delivery" that never showed up. I go there AGAIN, only to be stared at in a "what do you want?" Kind of tone & energy. Every employee had that energy. It's a good thing that you're separated by a counter. I guarantee you wouldn't have that same attitude if someone saw you on the street. This "Not my job" mentality that Texans have is sickening. Too much attitude to not be the brightest bulbs in the lamp. Zero stars. read more

Had a couple of bad experiences with one particular worker. He is very rude and should not be dealing with customers. Already complained to management but not confident anything will be corrected with this individual. Not dealing with this location anymore. read more

Not sure if this or the Westbury location is the worst, but I'll be nice and call them the second worst. Their dropoff box is often overstuffed so you have to park and come in. If you need to get stamps or something, it takes for ever and on a few times, they've been closed when there is no national holiday.. No explanation. Their machine is broken half the time too. read more

Horrible service. Clerk 11 was so rude that I actually could not believe it. I ended up filing a complaint with corporate.

the 1st time they lost my package shame on me . but now this the 2nd package that's lost over the last three months. when you contact consumer service they can only tell you the information you able to see online . never again read more

Took a good 10 minutes or so to pick up held mail from the back. Sign clearly says to knock since the doorbell isn't working...... I knocked hard several times and no one ever came to the door. Finally, what appeared to be a supervisor, was coming out the door and asked if I had been helped. My answer was obviously no and she went back to find someone who could assist me. In the background, I heard her yell for the person who was supposed to be assisting at the door and turns out he went on break without permission (per their loud conversation). Not a very smooth operation they had going there and if I wasn't obligated to pick up held mail for my employer, I definitely would not have returned. read more

If I could do zero stars I would. Postal worker actually didn't want to take my package because he thought I was lying about what was inside (it was a book donation). He would only take it when I told him to open the box and see for himself. Unbelievable. Avoid this post office as I'm sure others can't be worse when it comes to servicing customers. read more