This is hands down the worst post office I have ever dealt with. There are consistently only two…read moreemployees ( this lady and a black guy with glasses) working, and they are rude, dismissive, and completely unprofessional. Every single time I come here and ask for help, it turns into an issue. The package drop-off has been broken for most of 2025, and despite multiple complaints, repair requests, and attempts to speak with management, absolutely nothing has been done. It's excuse after excuse with zero accountability. Today was no different. I came in to drop off a package and, unsurprisingly, there is STILL a sign saying the drop-off is not fixed. Not only that, I couldn't even get a receipt to prove I was there. When I asked if the counter could accept my packages, they said yes--but refused to provide a receipt because they were "too busy." That alone is unacceptable. When I asked when they planned to submit a request to fix the drop-off, the employee was, as always, dismissive and uninterested. He repeatedly said, "I don't know," as if the issue has nothing to do with him. When I pointed out that letting this problem drag on for an entire year defeats the purpose of efficiency and actually makes their jobs harder, his response was, "I don't give a damn." That statement says everything about this location. The employees don't care, management doesn't care, and customers are treated like an inconvenience instead of the reason this place exists. This post office can't even handle basic operations, yet somehow finds a way to take its incompetence out on the public. I despise coming here, and it's infuriating that this is the only post office serving the area

This post office is 10,000 times better than the one in Sugarland on Grants Lake! The staff is…read moresuper friendly and I've never had to stand in line long at all! I will always drop my packages off at this post office.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

Literally the worst post office ever. Don't expect any extra help from the people at the desk…read moreunless it's Mr Arthur he is the only one who will go to the back if they aren't answering mail pick up bell. The other people just act like you're not even there! Horrible!

This locations Service is always slow…read more Lines are long yet only one employee at the counter. It is always like this and I try to avoid this location when I can.

I've been going to this post office almost all my life. I never had issues with this post office…read more They are pretty quick too. Customer service is on point because the majority of the time I'm clueless about mailing packages. It's the closest to my parents house. The only thing I wish the post office will be open later on Saturdays since that is the only day I could go

be careful ordering anything oversized through this postal office. employees on route will cut…read morecorners and mark items as undeliverable because the "mailbox is full." as if they're actually putting a griddle or a juicer in the mailbox... yeah right. What makes someone incapable of delivering a package to the door? I guess that's too much to ask nowadays. they will continue marking undelivered until you are forced to come down to the office yourself and pick it up. the employees who work at the desk are great but the delivery people are awful, lazy and do not treat packages with care when they actually do deliver them. they just smash things into the mailbox and damage anything they can. I would never ship with USPS. better luck with UPS and that's saying A LOT.

Jamal helped me with my return today and made the process super quick and easy. Every time I come…read morein, the staff is always kind, efficient, and works at a great pace. Really appreciate the consistent service!

My goodness. A few members of the staff here have terrible attitudes…read more They are condescending and rude. We don't work there. Maybe...just MAYBE we don't know certain protocol and are ignorant to shove processes. You're there to HELP. Having a pompous and haughty attitude will get you NO WHERE. It's ridiculous.

I have not yet been to the actual post office location, but I believe this is the location that…read moreservices my neighborhood. I have lived in Lexington Grove now a little over a month and almost every other day I have trouble getting the key into the lock in my mailbox at the front of my neighborhood. The mailboxes look like trash as it is. They are all beat up and broken and the locks desperately need to be serviced or greased. Some of the doors are even pulled off and sitting inside the mailbox. I have had to grease up my own lock multiple times just to get the key into it to get my own mail. Given how the city of Missouri city seems to take so much pride in itself, I find it strange that the mailboxes look like utter trash. Then I have to walk out in front of a collision shop with God knows how many cars lining my street just to get my mail and grease my own lock. Not even the city of Houston is this bad. I've tried calling the post office to report this, but no one has ever answered the phone.

Absolutely terrible service from this location. they delivered my $250 package to the wrong house,…read moreand then refused to provide the necessary info (that only they could provide) I needed to get my reimbursement from the main USPS customer service line. Tried calling and visiting multiple times to get my refund to no real help at all.

Busiest location so far employees doing their best, very depressing place dim light all over…read morecounters all worn out walls with scratches all over, I don't see any improvement with this administration.

I love how you can still enter after hours and obtain stamps. This facility is always clean and…read morenever an issue here. The establishment is well lit and inviting

I was able to put in an order to hold the mail online. It was quick, easy, and convenient.read more

I do not recommend this post office at all. Customer service was horrible ( Darrell .K ) had a…read morehorrible attitude for absolutely no reason after we just asked if we could drop off our #14 packages with the scan sheet.

The location doesn't have a kiosk, but I'm glad I'm able to see them scan my packages in as I drop…read morethem off. Therefore, the line wasn't too bad, since I was able to fast pass myself to the front for package drop off.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue