Went to send out paychecks. This facility is always busy but quick moving. The Associates are nice…read moreand always highly knowledgeable. Even though the price of sending packages and stamp are constantly on the rise, this facility remains functional and proficient.

This is hands down the worst post office I have ever dealt with. There are consistently only two…read moreemployees ( this lady and a black guy with glasses) working, and they are rude, dismissive, and completely unprofessional. Every single time I come here and ask for help, it turns into an issue. The package drop-off has been broken for most of 2025, and despite multiple complaints, repair requests, and attempts to speak with management, absolutely nothing has been done. It's excuse after excuse with zero accountability. Today was no different. I came in to drop off a package and, unsurprisingly, there is STILL a sign saying the drop-off is not fixed. Not only that, I couldn't even get a receipt to prove I was there. When I asked if the counter could accept my packages, they said yes--but refused to provide a receipt because they were "too busy." That alone is unacceptable. When I asked when they planned to submit a request to fix the drop-off, the employee was, as always, dismissive and uninterested. He repeatedly said, "I don't know," as if the issue has nothing to do with him. When I pointed out that letting this problem drag on for an entire year defeats the purpose of efficiency and actually makes their jobs harder, his response was, "I don't give a damn." That statement says everything about this location. The employees don't care, management doesn't care, and customers are treated like an inconvenience instead of the reason this place exists. This post office can't even handle basic operations, yet somehow finds a way to take its incompetence out on the public. I despise coming here, and it's infuriating that this is the only post office serving the area

Entirely self service. Dozens of people working here. Zero would come up front to do a simple…read moreaddress change verification that US Postal Service requires. This is the largest postal office I've seen and now I completely understand where my taxpayer dollars go completely down the drain. Absolutely astonishing at a building the size and dozens of people frustrated in the lobby trying to figure out how to use self service items that they offer no assistance whatsoever. Especially when there's closed doors and no way to ring anyone up for service, etc. you'd think someone would have the common sense to check upfront from time to time given the parking lot is full.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

I've been going to this post office almost all my life. I never had issues with this post office…read more They are pretty quick too. Customer service is on point because the majority of the time I'm clueless about mailing packages. It's the closest to my parents house. The only thing I wish the post office will be open later on Saturdays since that is the only day I could go

The worst location. Never more than 1 employee at the counter or in the building…read more More staffing needed asap.

The wait times were far too long, the customer service was poor, and the showing instructions were…read moreconfusing and difficult to follow. I also spoke with a man who appeared to be a supervisor, but unfortunately, I was never given his name. Overall, the experience was very frustrating and unprofessional.

If I could have left a 0 I would! HORRIBLE Post office!! Rude employees who obviously don't care at…read moreall about helping you. The overnight bin is always jammed, long lines, longer wait times, and unfriendly staff. Mail has gotten "lost"...and there was a huge news story where postal employees were Stealing mail!

My goodness. A few members of the staff here have terrible attitudes…read more They are condescending and rude. We don't work there. Maybe...just MAYBE we don't know certain protocol and are ignorant to shove processes. You're there to HELP. Having a pompous and haughty attitude will get you NO WHERE. It's ridiculous.

I have not yet been to the actual post office location, but I believe this is the location that…read moreservices my neighborhood. I have lived in Lexington Grove now a little over a month and almost every other day I have trouble getting the key into the lock in my mailbox at the front of my neighborhood. The mailboxes look like trash as it is. They are all beat up and broken and the locks desperately need to be serviced or greased. Some of the doors are even pulled off and sitting inside the mailbox. I have had to grease up my own lock multiple times just to get the key into it to get my own mail. Given how the city of Missouri city seems to take so much pride in itself, I find it strange that the mailboxes look like utter trash. Then I have to walk out in front of a collision shop with God knows how many cars lining my street just to get my mail and grease my own lock. Not even the city of Houston is this bad. I've tried calling the post office to report this, but no one has ever answered the phone.

I never write reviews but this shitty ass post office deserves it they didnt delivered my package…read moreand having on hold for me to pick it up this is 30 mins away from me i paid for delivery service for me to go out of my way and having to pick it up horrible service i called them and they also dont wanna do a redeliver or refund my moneh

Absolutely terrible service from this location. they delivered my $250 package to the wrong house,…read moreand then refused to provide the necessary info (that only they could provide) I needed to get my reimbursement from the main USPS customer service line. Tried calling and visiting multiple times to get my refund to no real help at all.

Packaged delivered sliced open and retaped. Should have contained 17 clothing items but it did not…read more Contacted USPS immediately placed on hold for 20 minutes to be told the necessary people will contact me. I work hard and to have items stolen by workers is insane.

I love how you can still enter after hours and obtain stamps. This facility is always clean and…read morenever an issue here. The establishment is well lit and inviting

Every time I go to this location I am always treated well. The man in the front is super nice and…read moreefficient at what he does. Their customer service is always very friendly. I've gone to other locations where they take entirely too long and are very rude which is nothing like how this location is. I always go in and out with ease. I definitely recommend this USPS office, I have nothing negative to say about them.

I came here to mail a package and it was smooth and fast, it was not busy at the time I was there…read more But better service than the one near my house for my shipping needs. I like the old school ramp for the handicap.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue