Severe Staff Hostility, Appointment Mismanagement, and Management Cover-Ups -DO NOT waste your time here for passport appointments. -My father and I arrived on time for a scheduled 12:00 PM passport appointment. Upon arrival, the employee, Darrel Mitchell ( his picture is all over places on this page), immediately displayed hostility, making unprofessional assumptions before even processing our application. After taking our original ID and citizenship documents to copy in the back, he claimed we were missing paperwork and required us to wait in the corner while walk-in customers were prioritized ahead of us. -When I politely inquired about our appointment status, a second clerk ordered us back down to wait in the corner. We ultimately left due to verbal hostility and safety concerns regarding our original federal documents and for not knowing when they will work with us. -To make matters worse, local station management actively covers up staff behavior. When we reported this, local management submitted false timelines and inaccurate statements to official inquiries to protect their staff. -FOR OTHER CUSTOMERS: How to Report Misconduct Beyond Local Management If you experience staff abuse, service refusal, or cover-ups at this branch, do not rely on reporting it to local post office management or Google reviews alone--they routinely dismiss local feedback. Use these official channels instead: * Submit a Complaint to the USPS Office of Inspector General (OIG): * Go directly to https://hotlineform.uspsoig.gov/ or call 1-888-877-7644. * File an official report under Employee Misconduct / Abuse of Authority. The OIG is an independent watchdog agency outside local station control. * Contact Your Congressional Representative's Office: * Submit a constituent assistance request to your local U.S. House Representative (for this district, Congresswoman Lizzie Fletcher / TX-07). * Request Congressional Casework assistance for federal agency oversight and staff misconduct at the Alief USPS branch. * Alternative Passport Acceptance Locations nearby: * Instead of booking here, visit other post office or a local county courthouse where staff treat residents with respect. read more

I came here to mail a package and it was smooth and fast, it was not busy at the time I was there. But better service than the one near my house for my shipping needs. I like the old school ramp for the handicap. read more

Every time I go to this location I am always treated well. The man in the front is super nice and efficient at what he does. Their customer service is always very friendly. I've gone to other locations where they take entirely too long and are very rude which is nothing like how this location is. I always go in and out with ease. I definitely recommend this USPS office, I have nothing negative to say about them. read more

The location doesn't have a kiosk, but I'm glad I'm able to see them scan my packages in as I drop them off. Therefore, the line wasn't too bad, since I was able to fast pass myself to the front for package drop off. read more

I do not recommend this post office at all. Customer service was horrible ( Darrell .K ) had a horrible attitude for absolutely no reason after we just asked if we could drop off our #14 packages with the scan sheet. read more

US postal employee Michelle was cheery ,smiling and quickly processed my item. Great job

This place absolutely terrible they all are super rude i went there to drop off a package and it was not taped she told she i will have to pay $4 for tape i said ok she said but i will have to tape it and pay her and go back in line she was so disrespectful i would not recommend this place to anybody. read more

I personally work in a setting that requires professionalism and respect. But what I experienced in this store truly upset me and triggered me to write this. Let's start from the beginning. This happened a few years ago when my family and I had to renew our passports and submit some paperwork. My dad couldn't find any availability at other USPS locations, so he scheduled our appointment at this one. It was our first time there, and we had no idea what kind of experience we were walking into. When our turn came, my dad started organizing the paperwork at the counter. We got a male employee who began looking through the documents and immediately started speaking in an unfriendly, almost hostile tone: "You're missing this, you need that," and so on. He then told my dad to "stand over there and do it," but not in a polite way--his voice was sharp and disrespectful. This happened three times, each time with the same mean, almost yelling tone. My dad, whose English is limited, stayed respectful and calm despite being treated poorly. I could see him stressing, and I almost started crying, but my sister calmed me down. When we left and got into the car, my siblings and I told our dad we would never come back to this place. My mom was so stressed she started crying too. That day left all of us shaken. Fast forward to now. I had to return a package. It was already packed, labeled, and ready to go--they just needed to scan it. I didn't know which USPS was closest, so I decided to risk it and went to this same location alone. When I arrived, I accidentally went in through the wrong door. The male employee immediately started yelling, "Ma'am, that's the wrong door!" I was shocked. I quickly apologized and went to the correct entrance, but my hands were shaking. There was no reason to yell--he could have easily said it in a normal tone. The store was empty except for me and two employees, so there was no issue with noise or hearing. If he had spoken normally, I would have heard him just fine. I ended up having a small anxiety attack. All I could think was, "I just need to hand this over and leave." I didn't even look at him because he scared me that much. This male employee is the most unprofessional, disrespectful, and ill-mannered worker I have ever dealt with. I understand people have bad days, but it's no excuse to take it out on customers--especially those who are simply trying to get something done. Would I ever go back here to return, send, or process important paperwork? NEVER. If you value your peace of mind and don't want your blood pressure to spike, avoid this location at all costs. Go somewhere else. It will be worth read more

Look somewhere else for your PO BOX!!! Don't mess with MEAN MICHELLE!! Michelle, the desk clerk, is just straight MEAN. I went in to activate my PO Box that was prepaid online and she was no help at all. She insisted that she couldn't help me at all just because the receipt was on my phone and not physically printed. [for context - the website says that NO WHERE!! It just says go in to the post office & bring your ID] I offered to give her the confirmation number, any information she needed. She was just nasty to me and unwilling to help me problem solve. I offered to read it to her, to hand write the information in a blank form, to send it to her to be printed. Nope. I would've respected the rules if I was treated with a little decency, but she was just rude! Further more I have trouble believing in 2022 there's no computer system that allows her to locate online orders??? I have another PO Box in another state and an online USPS account that I manage from my phone daily, but this post office is stuck in 1990? Come on. read more

USPS - PO Box Directions. - Post Offices Near Me - Houston, Texas

Absolute worst service I've ever experienced in my life. For starters, we waited in line for about 30 minutes to check in for our SCHEDULED passport appointment. When we got to the desk, the postman (I believe his name is Ms. Willams), informed us we have to reschedule because they have no one available to conduct our SCHEDULED passport appointment. This was incredible frustrating since my boyfriend and I were out of town and had to rush back for this appointment. I never received any notification of this cancellation, either. However, I am more upset with the way the postman talked to not only me but every single customer in the store. The postman bluntly told us we have 2 options to reschedule during the week, but unfortunately my boyfriend and I work full time jobs and are not able to take of on a whim to come in. When I explained the situation, he once again bluntly stated those are your options. No apologies for the last minute cancellation. No attempt to find other dates/times that work better for us. We just left to avoid further conflict sensing the man was not going to provide any ounce of compassionate customer service. I hope this message gets up to the management, so appropriate action can be taken to ensure others do not have the same experience as us. read more

Male who was working on Wednesday 08/23/2023 @ 10:45 am. Had ugliest attitude and customer service. Clerk:5 read more

Horrible service. I don't know if this post office is bias towards specific people but I had the worst experience here and I would advise staying away from this office. I came for a passport, everything printed/filled along with B. C. and ID, (No appointment just a walk in). I waited in line for them to tell me to wait in another line which had then been filled. An african man with a white beard, told me to wait outside since it was very busy so I did and after 10 mins he walked out of the building got in his car and LEFT. I WAITED 30min! Several people began coming in after me so I walked back in asking if I had to wait for the man and they said "yes wait outside to be called". Long story short, I was in this horrible post office for an hour running in circle while others were walking in and out getting passports done, with no appointments as I over heard. I had never been so upset in my life by discrimination/ bias of a company. read more

I've shipped a package for a customer in the beginning of this month. It was quickly taken and sent to another facility the next day. Shortly after, it left the facility never to be seen again. It's now the middle of this month and there wasn't a response regarding the whereabouts of the product. I called USPS Customer Care and they were also as confused as we were. They opened a claim in the beginning of this week, and I got a response on Friday. It confirmed that the package was lost, and I needed to file for a loss claim. I paid for first class shipping so the client would get the product in 1-5 Days. I waited nearly 2 weeks to find out the customer will never get the product. Because the package wasn't insured, USPS refused to reimburse for the loss. They said tough luck. Despite them being the sole reason that the product was lost in the first place. Now I've not only lost the product but a customer as well. USPS cares less if I'm going to look bad, losing clientele. They don't take themselves accountable for their bad practices. As to quote the customer representative, "We don't deal with that matter, we JUST SHIP!". I hate that I cannot even trust the united states' postal office for my business. read more

came today in the morning around 9:50 as a walk in for my passport renewal, the old black man that does the passports came out at 10:04 and said that the line ends where some man was at and was no longer taking walk ins after him. But said that walkins stop at 10:30 , so why at 10 do you come out and say you're stopping the line and not taking any more walk ins ? Very unprofessional and rude towards clients , very pungent behavior from him always, works slow as well. read more

If you want to get your passport done then make sure you get here super early. They open at 9AM but the passport line is a different line. I think we waited about an hour in line for 3 passports that took about 15 minutes to do since you filled our forms beforehand. It's located near the Burger King. Parking lot is a bit small but it's usually not crowded. One thing to help you avoid trouble is to make sure your mails/packages are sealed and labeled correctly. The line isn't too bad if you're patient enough. They usually have 3 people working at the windows. Staff are somewhat friendly. I always see the same people there. Watch out for this one man who likes to joke around. There is a drop box outside to the left of the post office near the streets but I just like to go in and give it to them. read more

I came here this morning for passport processing. I've been having the most difficult time trying to get it done however the alief post office made it so simple! My appoint was at ten am. I was done and out of here by 10:13 am! There was a short wait but the line dissipated rather quickly. The people who work here were quick, efficient, and courteous. The woman who assisted me was fantastic. She quickly processed my application and I was out of there in no time. I am definitely glad that they were able to process everything so quickly! It was definitely a weight lifted off of my shoulders! Once the world opens up again I will be ready to go New Passport in Hand!!! Thank you Alief USPS! (My only negative would be the parking lot here... it's too cramped and people don't park properly) I would park away from the post office just for safety reasons and walk over. read more

So disappointed with all customers service sometimes they acting like ppl comes there asking them giving away something that they have to keep for their families read more

Its a dump but I would expect that with the clientele. Never had to use the counter thank god- I just use the automated self-service machine that none of the morons coming in here seem to know how to use so I get in and out fast so no complaints- just no service whatsoever. Oh and occasionally when it "can't process my card" isn't helpful. I just leave read more

never go to this place they have very rude staff . The female working there insulted us and said us to go to another post office. We went there for passport application after asking them for an application and photo service for my kid they insulted us and said to go to another office we are not going to do it for you. VERY VERY RUDE STAFF. read more

I'm a fan of this USPS! YAY!!! I came here to mail my passport renewal so I can do some good traveling outside of the USA this year and I found the process to be very convenient. (Never knew you could get a passport here, I think this is cool!) They are very, very efficient in getting customers through the line. There were two clerks processing customers with credit cards and one for both cash and credit. There was a staff member who was directing all the traffic and showing people where to go and what items they would need to mail certain packages. I found this to be very helpful! They are very helpful and friendly here and they managed to tackle the line and crowd quite well. If you look confused there was someone actually in front of the counter to help you, which is very convenient. I will be back (because I forgot to sign my passport renewal application(duh)). I look forward to coming here in the future. Keep up the good work!!! read more

There's an option to give 0 starts ?? Worst customer service , the laziest people working there went and that guy told me to come back the next day for a passport guess what he didn't feel like so he try to make me comeback another day and when I said you said to comeback today he said oh maybe tomorrow !! Wtf ! read more

If I could leave a 0 star, I would! We went to ship products here, it's a frozen package and we already bought a insulated foam box and we paid $7-9 bucks for the USPS box too. On the website they said to buy our own foam box & dry ice for the sake of our own products... the total was more than $60 bucks ($54 priority mail + $9 box).. But when it's arrived, the receiver told me that they took all the dry ice out and even changed the box. They literally keep the new box and ship the old, broken box! When our products arrived, the box are literally broken and the insulated foam box & dry ice are all gone! I never leave bad reviews anywhere before.. but now I have to because I don't want anyone to have the same bad experience like we did! Don't waste your money here! read more

This is the worst USPS branches I've ever been before. I was helping by Michelle (the window clerk) she's so rude, so impolite, very low class. She's not qualified to work for customer service as a widow clerk because she's lacking of education, she's perfect selling fish in the fishing market, this branch is not qualified for 1 star but unfortunately I cannot post my review without giving them a star VERY LOW CLASS STAFF. read more

your passport system sucks! Only one person working, and the lines so long! Been here since 8am and still waiting! We need a better system! What century are we in?! You either need more people, your people need to work faster , or better technology! Wasted my day work!! I will give you a zero star!! read more

Came over here for passport renewal and it only took 15 min at most! I came in passed 11am on Wednesday and there was no line ! The lady took my picture and put all my documents in an envelope. Cost me 133.60 for passport renewal +photo+shipping. Awesome experience ! read more

I arrived at 9:00 (as a walk-in) to stand in line for my passport application. I was 12th in line and still done within the hour. Tasha was SO nice explaining the process to me. The other two employees were helpful and pleasant as well. Considering that I had to drive 30 mins to get to this location, I'd say this was close to the best post office I've ever been to. read more

***WORST PLACE TO COME TO FOR PASSPORTS!!!! *** One of my worst experience ever. The process of closing my house was much more pleasant than trying to get my passport. They claim they are the only "walk in" place to get a passport, but I think it would be much faster if you had an appointment because they are as slow as a turtle. When you walk in, there's a sign that says "passport line" (separate from the sending off packages line which are the doors on the right). Make sure you stand BEHIND the black and yellow line or someone will come out and yell at you to move back. There were 3 people in front of me when I came around 12:15 and it took an hour plus. (They accept walk ins/no appointments until 1pm) The process itself where they enter in your information takes maybe 5-10 minutes assuming you have everything you need. Make sure you have your birth certificate, drivers license, and the application. If your ID doesn't match your application, make sure you change your ID name at the DMV or bring in a marriage license/certified copy to prove the name change. Fingers crossed you don't get the Asian lady Michelle because she ain't trying to help you. And pray that you don't get the older lady because she will talk your ears off. She's sweet, but LOUD. I think that if there was less joking around and talking amongst each other... the lines would move a little faster. I understand that you guys have to be there all day, but people are trying to get in and OUT of there as fast as possible. They take your original birth certificate for filing and it will be mailed back in about 4 weeks so make sure you make a photo copy just in case! *** MAKE SURE you go on texas.state.gov to check the status of your passport application because these people had ONE job and messed up my name AND my email. I wrote it for you box by box on the application. HOW CAN YOU MESS THAT UP?! read more

This is the Worst!! Post office Ever!! Unless your planning to come ready to stand in line, while sweating your Butt off! For 3 hours... Don't Do It!!! I mean you have someone named (Sherman) telling people just go home and come back next week, since this might take a while longer. Meanwhile we have our kids poring sweat, waiting... sadness the line finally started moving after 3 hours of waiting! Their poor excuse is that is spring break week. NOT an excuse for Slow working individuals read more

Came to get a passport as a walk in. Service was alright. Nothing outstanding. I arrived at 9 am and was in line for two hours to get the passport. I was the 6th one in line. I advise you come with all your documents printed and filled out because I was surprised with amount of people coming without any forms. Getting them there at the post office and filling them out. Once it was my turn it only took 10 min to process and leave. read more

I had an appointment for a new passport. I thought it was going to be a nasty experience but I was pleasantly surprised. Natasha attended to us kindly and promptly. She was very friendly and helpful. There was no wasting of time. Natasha, thanks very much. You really made our day. read more

If I could give ZERO STARS, I would. The worst place in the world. Don't go here for passports, this place is the reason why I want to cancel my vacation trip all together. read more

Sherman went above and beyond in helping me understand how tracking works. I appreciate that. The place was so packed but they had the line moving fast. Multi tasking to the max. One woman left her items inside and they ran to the parking lot to find her. This one lady was really loud and fast paced but not rude. Kinda like told things like they were but in an endearing way. I like this location. read more

Worst place ever for a passport. Been in line since 10. Only 1 person has had their passport done and it's 11 now. Plenty of people waiting. After that 1 person left, it's been an hour and the next person is not even called. Every time we ask, the lady is in bathroom. Then 30 mins later, she's taking her break. Even though they said it's walk-in, they do like 1 person every 2 hours! Still waiting in line now! Ridiculous! Slower than molasses! Waste everyone's time and tax payer's money to employ this BS. read more

This place should get zero stars. The staff is a reflection on the neighborhood, very unprofessional and ghetto. All the staff looks like they hate their job and it shows. I simply wanted a receipt and it seemed inconvenient to them read more

My mom (80 years old) called me to let me know how awful, rude, and mean-spirited the people are that work here to process passports. The service was terrible to say the least. Hopefully the employees read this and change their tune or management decides to get rid of that particular employee that has no patience for seniors and zero people skills. There are plenty of people looking for work. Disrespectful service should not be tolerated. read more

Terrible place to renew passport, Bad customer service, they do not want to help others. read more

Rude and bad services for passport. Specially the man at the first counter. Also the manager lady is rude.

This is the worst place I have ever been. I never knew customer service could be so bad. trying to get passport done and the person behind the counter yelled at us to go into the lobby. I asked her for instructions on what to do because there was no sign and she stormed over to us and said get out of here. I have never had such a horrible experience in my life. then the passport person gave us the wrong forms, after waiting for over 2 hours. I can't even put into words how bad this experience was. what a joke. all the people that work here should be fired and the place should be closed down. what an absolute joke. don't ever go here for anything. read more

I've been living in this neiborhood for almost 20 years and got a good experience everytime I visit them.Staffs were friendly, fast and efficience.Love it ! read more

Came in early this morning for passport services..line wasn't long..wait time is about 30 mins..staff is extremely friend to us.. I guess we got lucky !! read more