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US Post Office

3.0 (28 reviews)

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7 months ago

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1 year ago

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2 years ago

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6 years ago

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7 years ago

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8 years ago

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3 years ago

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5 years ago

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13 years ago

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7 years ago

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13 years ago

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6 years ago

Bernie went above and beyond for myself and my family! She is the reason I recommend this post office!

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6 years ago

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Photo of Jackie B.
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11 years ago

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5 years ago

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12 years ago

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11 years ago

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7 years ago

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9 years ago

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7 years ago

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11 years ago

When is the postal worker going to quit giving people the wrong mail? The community of Firethorne has had enough.

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7 years ago

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Photo of Felicia G.
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13 years ago

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9 years ago

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8 years ago

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9 years ago

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13 years ago

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10 years ago

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Ask the Community - US Post Office

Why is this post office permanently closed? the doors had a chain and lock

The USPS on 4th street is open again. I imagine you must have come after the hurricane and the flooding.

View All 2 Questions

Review Highlights - US Post Office

Bernie went above and beyond for myself and my family!

Mentioned in 2 reviews

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People searched for Post Offices 123 times last month within 5 miles of this business.

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United States Postal Service

United States Postal Service

(8 reviews)

Tbh I would definitely give five stars to the postmaster of this particular Post Office. He was a…read moreconsummate professional, and actually very helpful. However, I wasn't a fan of the woman behind the counter. She was dismissive and tried to turn me away instead of trying to come up with a solution to resolve my issue. I had filed a missing package claim through the USPS and she told me that they didn't deal with that sort of thing at the Brookshire USPS location. That's complete bullshit. Anyways, I did not let that deter me because I knew of somebody who had the same issue with this specific Post Office and that's why I asked for the postmaster. I'm not a believer of escalating things right away, but when you have somebody who is as unwilling and unhelpful as this woman was, then escalate. The Postmaster was helpful and I was able to get my package. In regards to things missing. My package was supposed to have been delivered the day after Christmas. I checked within 10 minutes of receiving notification and it wasn't in my mailbox. I waited until the following Monday to file a claim. I didn't hear back from anyone so I went to the Brookshire USPS because they are the ones who deliver my mail. When I went to that post office they said to check my mailbox again and it should be there.. that was on a Friday (2nd Jan) and they claimed that the package was delivered on the previous Wednesday at the cluster mailbox, but we check our mail every day and did not see a key for the package section of the cluster mailbox. When we came back from the post office that morning after visiting the Post Office, it was there in our mailbox. The previous experience that we had was that our son-in-law who is a US Marine veteran, was missing a package of medications in the mail. It has shown as being delivered, but it was never delivered. He had to have an investigation opened, and that package was never retrieved. Like I said, the postmaster here is helpful and excellent with customer service. Everything else could use major improvements.

This post office never answers their phone. Only way to get in contact with them is to drive all…read morethe way there to finally get an answer.

US Post Office

US Post Office

(55 reviews)

Memorial

Very pleasant experience and although this page has not been claimed by USPS I will still take the…read moretime to acknowledge the energy at this location! I scheduled an appointment for passports a couple years ago at this location blindly even though I have closer locations but horrible experiences at those. Let's say I drive here an extra 15 minutes minimum without traffic bc everyone here is so pleasant and kind. It can be busy but I don't know a post office that isn't.

9/24/2025: I made an appointment online to get my passport application filed/renewed. The online…read moreappointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!

US Post Office - postoffices - Updated May 2026

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