I haven't had an issue with this post office since I moved here two years ago, however, I mailed 20…read morecollege graduation announcements 11 days ago and nobody local or out-of-state has received them. My graduation is Saturday.. I'm 46 and this is really sad as I am so proud of my accomplishment and the RSVP date passed yesterday.

Crappy service and rude workers. "Misty" annoyingly screams "Welcome to Richmond" to everyone who…read moreopens the door (even when standing in front of her while she is supposedly helping you). And there is nothing "welcoming" about it! Hate to go to this PO. Will drive farther or use UPS to just not have to go there!

Charges more than DOUBLE $$$ than the USPS for flat rate envelope shipping. Drive a couple of…read moremiles down the road to the real post office!

Have used this postal service location for 13yrs. Owner/operator is ALWAYS friendly, professional,…read moreaccurate, gives great suggestions for mailing. We have boxed, she has boxed, priority mailed passports, Xmas gifts, online shopping returns, etc. Mailed by UPS, FedEx, USPS. If go there 10a-2p, usually no lines & open 6days/wk. My church even used mailbox in this store. This is BEST mail station I have used. Thanks for your continued excellent service. Ms Bradshaw

I came to renew my passport here in person for my first adult passport, the clerks were very…read morepatient, helpful, and non condescending. I recommend this place!

I've had SEVERAL PACKAGES LOST and these people don't care . You call the 1-800 number stay on the…read morehold for hours and there's no solution. I've had too much of my mail delivered to the wrong address and my package thrown over the balconies because the mail carriers don't care . I'm here today fighting to find yet ANOTHER lost package and they are in the back of this place laughing. The manager I guess walked away from me because she didn't want to be bothered with my situation. I presented FACTS to her and she could not deal with it. Not my fault my mail was delivered to wrong address. Not to mention this place looks like an unsanitary dump. USPS is constantly increasing prices yet this place looks like it hasn't been cleaned in 30 years.

Jamal helped me with my return today and made the process super quick and easy. Every time I come…read morein, the staff is always kind, efficient, and works at a great pace. Really appreciate the consistent service!

I'm really disappointed with this postal service location 225 Matlage Way. Sugar Land, TX 77478…read moreWe lived in small neighborhood, but we always lost our packages. They delivered to the wrong address. I'm expected a package yesterday, it showed it's delivered at the parcel locker. But we didn't receive a key. I tried to call the post office several times, but no one answer the phone.

Entirely self service. Dozens of people working here. Zero would come up front to do a simple…read moreaddress change verification that US Postal Service requires. This is the largest postal office I've seen and now I completely understand where my taxpayer dollars go completely down the drain. Absolutely astonishing at a building the size and dozens of people frustrated in the lobby trying to figure out how to use self service items that they offer no assistance whatsoever. Especially when there's closed doors and no way to ring anyone up for service, etc. you'd think someone would have the common sense to check upfront from time to time given the parking lot is full.

If I were them, I wouldn't claim this business either. You see the reviews. You see the ratings…read more They have disgustingly terrible and abhorrent characters and personalities. There's nothing customer service about this place. They are rude, lackadaisical, pompous, and arrogant.... Not to mention condescending and spiteful. They expect people to know their protocol without them explaining anything to us. If one store or service tells us one thing, they say that's not how it's done here...even though that's how the business told us to do things. If they have a problem with consistency, they need to talk to each other instead of making the effort, agitation, and aggravation go toward the customer. I will emphatically never visit this location again. I felt my lips twitching the entire time the certain staff member was "speaking" to me.

This is the only place I go to ship items. The owners take care of me and always pack my items so…read morethey don't get damaged when I don't have a box. Very nice people, it's always a pleasure to do business with them.

Not sure if he's the owner, but the guy at the counter looked like he's just sitting there waiting…read morefor retirement. Didn't look up, didn't offer help, just a poker face the whole time. If he's running a business, he sure doesn't act like it. Zero customer service.

The best one stop shop. Been dropping of my work items for the last 10+ years. Very friendly…read morestaff. Thank you.

Notary Service Very…read moreconvenient location. Very professional and helpful. Will recommend this location to friends and will definitely return. Thanks so much. KDF

In and out, quick and easy. A bit small, but staff was fairly helpful. Of course I could just have…read morelower standards from what I expect from the post office, but it was the friendliest staffed USPS I've ever been to, at least compared to the ones in NY and NJ.

This is the best Post Office I have ever been to. They're a 5 Star Post Office for a reason!…read more The entire staff is so nice/helpful, it's clean and the line always moves efficiently and quickly. There are like three Post Offices closer to me but I always drive to this one when I need to go. Truly Katy's best kept secret!

Absolutely the best UPS store around. I have been doing business with this store for many years…read moreand they have always assisted me if I had a problem. So glad they are nearby.

Deposited a package and the attendant was very professional and highly knowledgeable. The request…read moreof package being sent was met with good clear communication.

I've been coming here since I was a little kid!…read more The staff is small, only two that I know of, but for that reason both employees remember faces. They are always happy to help me with whatever I need, including finding cheapest rates and boxing up specialty items. They feel like my next door neighbors - they are all so sweet. Thanks for 20+ years of service guys.

This place is the best. I use them exclusively for all my shipping needs which means I never have…read moreto use the post office. Hooray! The owner and employee are soooooo nice; always willing to help, polite and cheerful.