I was mistaken when I assumed all ups stores were the same. THIS location, the manager George and his associates, deserve all the business from this area. Living 2 minutes from the location next to Clancy's will no longer be a reason to not drive 10 extra minutes to this location. Not only are they open as they are listed to be, they are very well staffed with polite people!! When I finished my business at the counter, the manager greeted me and we shared kudos with one another while I made sure to let him know my previous review was being removed, because I didn't select the right location. Upon leaving, I gestured to Mr. George that his store was full, and I have all the confidence in the world that those people will be as satisfied as I am. Obviously everyone else knows this is a better spot than further south on Mason rd. This location is THE BEST place for shipping and postage needs. Thanks George and team! read more

Deposited a package and the attendant was very professional and highly knowledgeable. The request of package being sent was met with good clear communication. read more

The UPS Store - Entrance - Shipping Centers Near Me - Richmond, Texas

Absolutely the best UPS store around. I have been doing business with this store for many years and they have always assisted me if I had a problem. So glad they are nearby. read more

Be careful using them. I was so overcharged with my company using them. My buyer already paid $12 shipping but they charge another $24 on top of that for 8 pounds and they took it out of my cell instead of the actual shipping that was paid. read more

I've been here a few times now, and I've always had my labels already on my packages, so I'm just trying to drop them off and get out as soon as possible. The first time or two there was a line with a few people in it, and I kept wishing someone would just say: If you already have your label(s) and just need to drop off your package(s) you can do that over here, but I ended up standing in line for 5-10 minutes. The next few times have been much quicker, because there was little to no line, and the person behind the counter was quicker to assist. I'll keep coming back here, unless it's just unbearable, and there's also a Pei-Wei right next door if I need to pick up lunch! read more

I had a great experience at this location. This location had no line so I was able to go to the counter right away. The gentlemen was very helpful in my needs with my package. They also were very nice and kind to my dog. They got everything I needed taken care of very promptly with no issues. I would definitely be back to this location in the future due to great customer service, prompt service and a clean location. read more

Fast, knowledgeable service. 3 workers made the long holiday line move quickly. Will definitely choose this UPS store again! read more

This has been our go-to location for any shipping services. This location is always packed. Even if we visit during weekday work hours, there is very likely still a short line. However, best thing is that the lines keep moving fast. Despite the lines, I never have to wait for too long. Efficient staff! Also, despite heavy traffic, staff has always been friendly and patient. Hope they continue or even exceed their best practices. Sometimes phone network doesn't work inside the store. So, I always download the shipping labels beforehand. Quite heavy traffic (considering the area) in the the parking lot, but traffic keeps moving and not a problem finding a spot. Also, more parking spaces in the far end lane. Looking forward to continue doing my services here for a very very long time! read more

Never go to this place to get something notarized! They don't know the laws regarding notary work and they are very rude. Since there are so many other places to get things shipped, I wouldn't even suggest going to this place for any of that read more

They always do their best to answer your questions. They go fast (as they can) and are very helpful with most requests.

This is my local store and extremely convenient. The owners have always been helpful however lately the service has been HORRIBLE. A man named Elliott who I believe to be the owners son is not helpful nor friendly. I've seen him recently be very rude to a customer who needed assistance. My husband and I have now chosen to take all of our Amazon returns to Whole Foods. I would rather go out of my way than deal with this location further. Do better. read more

I came to The UPS Store to get an I-9 form verified and notarized. When I paid for the notary service I assumed it included verification of the documents. When the notary, George, came to notarized the document I showed him the I-9 form and he said very rudely that it would be an additional $10 to verify the documents and sign the I-9 form, in addition to the $7 that I had already paid for the notary service. I advised him that I wasn't aware and I thought it was included and he said very rudely again "it's not." I advised him that I didn't have a problem paying the $10. I normally come to this location to ship things for work since I'm a telecommuter but they just lost my business. read more

This is my go-to UPS store now. They are always so friendly and efficient. They printed my label for me and had me out the door in two minutes. The only thing to note is they will also send USPS mail but you don't receive a receipt. I had the tracking number of the return slip and didn't have any issues. Not really sure what happens if you do have issues with the return though. For UPS highly recommend though. read more

Very poor service. Flippant attitudes about customer service. Attempted the same thing three times and got no response. When I was able to make it to the store and asked again for help was told I was too late for a notary. Would be nice if you added that to your website. Then to be told that they were too busy to answer the phone or pick up messages when I saw someone cleaning for 20 minutes. I didn't write a review the first two times but this is just too much not to. They couldn't care less but EVERY customer should mean something. read more

Worst customer service I have ever seen! Most of the Indian female staff here have a rude, unhelpful and cold attitude. They need to be trained to provide good service. The UPD Store itself is very good and convenient... most employees at other UPS stores are warmly welcoming and willing to help customers such as instructions on looking up barcodes... but these 2 women refused to help coldly assist customers. The issue happened around 6:00pm on the same day Nov. 21st, 2023. read more

Best UPS store ever! Extremely friendly, helpful and fast. This is my new ups store. Store is clean and organized. I'm very impressed with their level of customer service. read more

I love this location! The people who work here are so wonderfully sweet and helpful! They always get me in and out quickly and do it with a smile. Highly recommend doing business at this location. read more

These people are always so nice , helpful & friendly. I am happy to have the UPS store so close to home. I've sent faxes, packages, bought stamps and boxes. Occasionally the lines are long but they generally move fast, we don't have post office close by so this place seems to be "the spot". read more

During pandemic (Coronavirus) this location employees don't wear mask to protect themself or their customers. When You come here wear your own mask because employees has no social distances with customers all day long. read more

I love this UPS store! They always go above and beyond to deliver great service. They are friendly, professional and fast! I have been using their services for over a year and am completely happy every time. Highly recommend! read more

I had a unique situation of needing a large unfinished painting boxed so I can check it for a flight. They were able to complete my request all while being very thorough with packaging and kind. 10/10 black owned business read more

If you need to send a package this is the place. Family owned. Support local Richmond TX.

I have used the services of the UPS store on many occasions over the last 3 years. The staff has never been anything but professional, polite, informative , friendly and just great at their job. Yes, sometimes it gets very busy but the line moves quickly and everyone gets taken care of. It's great to have them in the neighborhood! read more

My one stop shop for copies, packages and blueprints! Staff is always friendly and always willing to help!

George was so pleasant, even during a busy Friday morning. He acknowledged everyone who came in and still gave personal attention to my case. When I mistake was made he troubleshot it over the phone and fixed without me having to return. This location has always been reliable and professional. Will always recommend it for shipping and packaging needs read more

This is the best UPS location I've been to. The customer service is top notch. The employees here are very helpful, polite and extremely efficient with their work. read more

Super great customer service! They are very helpful with anything you might need. I highly recommend using this ups store if you live in the area.. I had no idea they take usps shipments as well. That's a plus!!! read more

Staff was friendly and greeted me right when I walked in. I needed to mail a prepaid for package and was in and out in less than two minutes. Easy to get to right off of Mason and 99. read more

My favorite place to ship and receive packages. Seriously, there are some shady shops around and I was so happy to find this location! They are friendly and efficient. No odd charges. Full service center. I always enjoy doing business at this location. read more

We go to this UPS Store to drop off packages for my hubby's Ebay business. The workers are always welcoming, fast, and super nice! Their customer service really stands out. read more

Friendly customer service--the best owners and employees! Lines are hardly ever long but if they are, they move quickly. Easy to get a document notorized as well. This is my go-to shipping store! read more

The staff here is so friendly!!! I come here all the time and it smells good in here, too! They are very helpful and do a great job at keeping the store clean and organized. read more

Best! Simply the best in customer service. If the US Post Office was run like this store. It would be hugely successful as this store is.

This place is awesome. Literally took me 3 minutes from my car to complete the entire process: selecting envelope, packing return, labeling, and paying/ out the door. The lady named Neiman is very polite and the gentleman helping was courteous and very efficient. Three other people were in front of me at the time, might I add! Yeah, three minutes including wait time. read more

This is the best UPS store! Customer service is always superb. Always well staffed with professional staff. Hats off to management/owners for employing highly qualified professional young adults. read more

Love having this place right around the corner. The staff is always so friendly, helpful, and professional.

Friendly, helpful, and fast! I went in to get something notarized, not only was the staff friendly but they helped me quickly, along with 3 other people. I would go here over the post office just due to the convenience. read more

Everytime I come in with a project, someone has been able to help me and make my project top notch! They are knowledgeable and fast. Also, they are willing to go the extra mile to make sure I am satisfied. They are my go to store for my printing and shipping needs. read more

I love this location. Amazing customer service, friendliness and sincere willingness to help. I have experienced that from every employee there. George, is amazingly patient, as I seem to come always come in with a challenge and we figure it out together. It's also a wonderful location in terms of proximity to my home, so I'm glad I decided to give them a try. I have been returning every since. I can't recommend this store enough for all of your mailing/copying/printing needs! read more

Really helpful, polite and quick. They even helped me tape up a box a didn't tape up. Will definitely be using this ups store.