Easy in & out for drop offs, use for dropping off Amazon returns. Typical UPS store w/ friendly staff

If you don't feel like approaching chaos, please come to this store!! The customer service is amazing and quick. They attend to your needs as soon as you walk in and are very friendly, compared to the other locations. read more

Lisa is the beautiful black woman with make up and clothes that's our on point she works along side Mr.Patel the owner Her title is customer service rep she is amazing !!! with a Capital A !! wonderful and way professional in person !!! Mr. George from the store near Pablo's on the other side of 359 really should have her train him again how to handle customers Because it is written all over his face He don't want to be bothered... Lisa my Angel stay that way Diva and the pups read more

This place is a joke. Closes early, leaves customers outside the door and screams through the glass... and just leaving a sign on the door to say you're closing an hour earlier than posted times is lazy and unprofessional. read more

The UPS Store - It's current 10:47. - Shipping Centers Near Me - Richmond, Texas

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So after almost 10 years the UPS Store by my home has new management and I was upset at first and was bothered that I had built such a genuine relationship with them. But after visiting the new people they fit right in. Super nice and helpful. I had to fax a sheet of paper and Casey was like don't worry I can do that for you and you owe me nothing. I have been back a few times to do mail offs and other things and as always they are quick, helpful and nice! Welcome to Richmond where we are family! read more

The people who work here are very sweet and friendly. They are also very helpful when to comes to doing returns for Amazon and Macys

Checked before driving all the way there store hours said close at 7 so I rush over. Arrived at 6:30 just to be disappointed. read more

The UPS Store - Fix your hours on maps. - Shipping Centers Near Me - Richmond, Texas

I use this location multiple times a month for an Amazon business. I get fast help and recommendations on package sizes and shipment speed. I trust my business with this location. read more

Always excellent service whether dropping off an Amazon return, which they take with a smile, or packing and shipping an expensive piece of art work. I use this location for all my shipping needs. read more

The UPS store that also handle USPS services located in FM 359 close by Clancy's Grill has a excellent customer services, friendly guidance to the best way to wrap and mail your package for best delivery. 08/28/2020 glad to see this store busy, best service in town. Long lines, quick service with a smile makes me come back to shipping packages here. read more

Guy behind the counter was very rude. He just looked at me when I first walked in with package in hand. I asked where are your shipping labels and he replied, "what do you mean?" Looking puzzled I said, "uhhh I need to ship a package." He need to attend a customer service class or something. Very rude. Just tell me all you need is the shipping address and you will print the shipping label. This can't be the same guy that everyone is mentioning in other reviews for excellent customer service. read more

My husband and I went in on 06/21/2023, a little before 6pm and they were getting ready to close, the website states they close at 7pm. The lady at the front counter was friendly , but oh my goodness that older guy was truly a terrible , I mean terrible person looking at the other review maybe his name was Steven that little racist smirk on his face , he was sooooooooo rude to my husband when we came in with the colon guard package to send off. I believe that was the only way they took the package , otherwise they would have turned us around even though the website stated 7pm. I understand if you're ready to go home but at least change your time on the website. So customers can have an honest time as to when you actually closed, then they will avail themselves to that time. That guy was completely hateful towards my husband, and let me say this to all you hateful people out there adjust your attitude because there is a God that watches over all and I promise you He will vindicate His people and avenge our enemies. It cost you nothing to be nice to others especially when you're working in an environment that serves. It is a gift from God to serve others. I mean this guy was just talking down to my husband like he was an animal, and the only animal in that place sir was you behaving like one. The nerve of people. The other younger guy didn't say anything which was good , the lady at the counter again she was pretty nice, they both were probably just making up for that heinous behavior of Steven. Instead of assisting my husband , he just demeaned him sir you are the epitome of rude and ugly. Treat people how you want to be treated don't think just because you're dealing with the elderly they don't know how to go on line and do a review. You never know who you're dealing with so it behooves you to treat all people with respect. All the other good reviews from whites, I'm sure , he'll treat them decent. Your attitude does not represent the UPS that has great customer service. You need to get into another line of work sir if you can't service all people with a gentle attitude. You are so terrible, terrible, terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Steven should not be in front of customers. I had a package that was late for delivery. When I call, the person on the call said I needed to speak to Steven. When I arrived at the UPS store, the other person said something was logged. I had asked for a receipt and Steven promptly said nothing can get done until UPS acknowledged receipt, so I left. I called a few days later and the person on the call said I should call UPS to see where my refund was, then she said they wouldn't let me know any information, so she would call. She did call back. UPS was going to send me a check directly. Will not work with Steven at UPS again. He needs to rethink what he does. read more

This is a well-run UPS store. The staff is friendly and accommodating. It's convenient having a UPS store in this location. We lacked a nearby post office or shipping store, so this is great. read more

Wow!! Customer service is consistently beyond what I'm used to. I highly recommend this location. Every single time they go out of their way to help and save you money if there are better shipping options. read more

Hilda and Steve are wonderful! I recently had a very delicate (and oddly shaped) piece of art that I wanted to ship home from Texas. --Did I also mention the art had feathers? The idea of shipping this piece seemed like an almost insurmountable challenge. I was not at all convinced that my art piece was going to make it home in one piece (especially the feathers) But Hilda and Steve were great. They were very patient. They looked at several different options, and ultimately spent a lot of time carefully packing the piece. Not only did they double-box it, but they lined with the box, put bubble wrap around the art, and then a bag around the bubble wrap, and then the bigger air pillows around that. The packing was a work of art in and of itself! In the end, the delicate piece of art arrived safe and sound delivered right to my door. Feathers and all. I was thrilled! Thank you, Steve & Hilda! read more