The service here is extremely slow and inefficient. The staff appear unmotivated and unwilling to…read morehelp, which delays the entire process. Automating more of the operation could significantly improve efficiency and reduce these unnecessary slowdowns.

Here today! As time…read morepasses us completely by, have y'all noticed so have the service we receive at the post office? I remember when the mail carriers of the handling of our mail, the Post Master's was on top of EVERYTHING but not in 2024! To make this long review short and get to the point, because I've been moving around a lot I put in a change if address from this zip code over 8 months ago. Because I discovered I was expecting a very important piece of mail, I had to get back with the personnel here. NOT only had I personally been in touch with them a few months after my move, it's 9 months after. What brought me back was yet another piece of important mail I was yet trying to intercept, again y'all not to put anyone on blast I visited to speak with the individuals I spoke to over the phone. I didn't get to meet those individuals but I was handed a HUGE stack of mail that wasn't sent back nor mentioned that was here by the several individuals I spoke to over the months. NOT to mention, my telephone number was attached.....I throw my hands up!

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue

This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

I visited this post office on Friday, December 26 between 4:50-4:56 PM, shortly before closing…read more Unfortunately, the customer service was extremely disappointing. The clerk seated at the middle counter had a very poor attitude. When I accidentally selected the wrong option on the self-service machine, instead of offering help or guidance, she appeared visibly irritated, sighed repeatedly, and showed clear frustration. She did not explain anything, did not help me choose an appropriate shipping option, and made it obvious she did not want to assist. I was polite and did nothing wrong. I simply needed help. The lack of professionalism and basic courtesy made the experience uncomfortable and unwelcoming, especially for a public service position. I understand it was close to closing time, but that is not an excuse for dismissive behavior. If I could give 0 stars, I would. This location clearly needs better customer service training and accountability.

Very pleasant experience and although this page has not been claimed by USPS I will still take the…read moretime to acknowledge the energy at this location! I scheduled an appointment for passports a couple years ago at this location blindly even though I have closer locations but horrible experiences at those. Let's say I drive here an extra 15 minutes minimum without traffic bc everyone here is so pleasant and kind. It can be busy but I don't know a post office that isn't.

9/24/2025: I made an appointment online to get my passport application filed/renewed. The online…read moreappointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!

I do not recommend this post office at all. Customer service was horrible ( Darrell .K ) had a…read morehorrible attitude for absolutely no reason after we just asked if we could drop off our #14 packages with the scan sheet.

The location doesn't have a kiosk, but I'm glad I'm able to see them scan my packages in as I drop…read morethem off. Therefore, the line wasn't too bad, since I was able to fast pass myself to the front for package drop off.

All things considered. This Postal Office is the cleanest one around. I was here on a Saturday…read moreafternoon and there was ... umm just me here. Hahaha I didn't know it's closed on weekends. That shows how long it has been since I visited a post office. I was directed by a sign at another post office at Gessner and Westpark. Because that office doesn't have a Saturday pickup. I didn't want to let the mail sits in the collection box over the weekend. That's why I'm here. Inside looks good but outside needs some TLC. The GPS took me all the way around the block. I could have turned at Crossview Drive and Beverly Hill Street.

What are the facts? On 4-25-24 I went to drop off my eBay…read morereturn package at 8728 Beverly Hill St, Houston, TX77063.I have done this before with eBay print receipt which has "No postage necessary if mail in the United Stated -- eBay eBay return shipping label "Postage for the return has already been paid by eBay to the USPS.  Female person took my package and hint to me it might be return. I didn't know why and she didn't give any more detail. Later that night a make brought me my package to my house with a sticker requesting $47.58. I ask him to leave the package at my house.I took the package to another USPS the next day and it was sent off with no issues.9301 9205 8560 0179 4773 80 Where did the misconduct/wrongdoing occur? At the JOHN DUNLOP -- Post Office™8728 BEVERLYHILL STHOUSTON, TX 77063-9998 How was the misconduct/wrongdoing committed? Demanding money for a postage receipt that was prepaid. Do you have first-hand knowledge of the misconduct/wrongdoing? Yes I spoke to the usps worker that took my package and the make the return my package and demand mo Where can we obtain additional information concerning the misconduct/wrongdoing? have photo of the package and tape amount they want Who else might be aware of the misconduct/wrongdoing? No one else

Welp, it's time to find a new post office box somewhere far from here…read more I opened this box years ago when I lived in Katy, and I have been contemplating moving it downtown. My only day to come here is on Saturday and this is the typical scene, only one employee working with a long line. The heat must be on high. Gasp!!! Very disappointing in such a great area Town and Country Centre.

Absolutely the slowest post office ever. Postal person…read morespent more time just talking while 15 people waited in line.

After finding four places closed where I lived at 77083, I drove down Westheimer and found these…read moreguys opened on a Sunday. I needed to fax some documents up to a consultant in Dallas, and these guys were a Godsend!. Speaking with Michael and also Mr. Gandhi's nephew, they said they were opening on Sunday for a limited time during the holidays. The location is on the westbound side of Westheimer in between Dairy Ashford and Eldridge. It sure was nice to find them open for business! Very nice and professional gentlemen. A good place to go if you need to get some packages shipped or faxing or copying on a day when most other places are closed

It would be fantastic if Marcie would appreciate the public she has chosen to serve. The unfriendly…read moreand unwelcoming attitude is not necessary. Maybe the Post Master over this branch can have annual training in serving the public because it is lacking in the branch. The other lady working with Marcie 1/25/22 is mildly more professional but is annoyed and is condescending I'm answering questions. The public only comes here because we have to send mail off otherwise we would never step foot in the post office.

Unprofessional. Lazy people. Rude people. Inconsiderate people. Ghetto. Never likes answering their…read morephone. Will sit you on hold forever until you're ready to hang up. Truly ridiculous.

Great staff. Good location, always has inventory .Parking is always available, open everytime I…read morehave needed to go inside.

This place has a sign up on the wall behind the counter saying "we are not responsible for usps,…read moreups, or fedex packages". I understand it as a legal disclaimer but I immediately left and went to an actual UPS store because I'm not taking any chances.