Quick visit to ship a package, and a fast lesson to have the shipping label printed out when…read moreshipping via USPS. Unlike the UPS drops, whereas you only need the QR code, or shipping label presented from your phone and they will scan it. YOU MUST HAVE IT PRINTED OUT BEFORE COMING INTO THE USPS POSTAL OFFICE. So it took two trips to this office to send back a TikTok item. I also was informed that the walk in passport service is out of order. They are only doing passports by appointments only, and the appointments are somewhat on hold at the moment. Furthermore this location is short staff, and not hiring at this moment. Which is so contradicting hence the large a s s banner outside hanging saying passports appointments walk in's available here. Customer service is good, and friendly. PS this is near town and country, I can't believe this location has been here the entire time, and I did not have a clue this location even existed.

I had no clue this post office was nestled right in my area. It still has the same old-school…read moreuniversal look as its other counterparts. I wanted to mail off something to my mother and luckily I brought everything in myself and only needed to send it. I was shocked that standard shipping is $10 these days, however, luckily things move faster than they used two years ago. The workers are very nice and helpful as sometimes other post offices in the area aren't that professional anymore. So now I know moving forward if I ever need to mail anything, I will come back here. PS they also do passports! Go get you one.

I wanted to take a moment to recognize Riley at the post office off Rogerdale in Houston, Texas…read more Her professionalism was completely above and beyond, and her customer service was truly exceptional. Riley was incredibly courteous and went out of her way to make me feel like a member of her family rather than just another customer in line. She is a massive asset to this location and deserves a promotion to Postmaster or another high-level leadership position immediately. If you need assistance at this location, look for Riley! Respectfully, J. Kmiec

I wanted to take a moment to recognize Riley at the post office off Rogerdale in Houston, Texas…read more Her professionalism was completely above and beyond, and her customer service was truly exceptional. Riley was incredibly courteous and went out of her way to make me feel like a member of her family rather than just another customer in line. She is a massive asset to this location and deserves a promotion to Postmaster or another high-level leadership position immediately. If you need assistance at this location, look for Riley! Respectfully, J.Kmiec

This post office looks like very gloomy from inside and outside. AsI walked in, it felt dark…read moreinside. Btw, I've always have had bad experiences at USPS. Lines are very long. Only 1 or 2 individuals usually working the service counters. Non friendly, No greetings or smiles. I quickly filled out my package slip and when my turn came, opted for priority shipping with tracking. It was pretty expensive. Didn't realize, prices had jacked up so much.

They could not provide a 10cms of tape to sail my small packages, but offered to buy one. The…read moreservice in this place is absolutely in existent.

2nd in 2 days that I come in and there's only one counter person. She had someone wanting stamps n…read morewas going through the selection. Today there are 7 of us waiting Yesterday same thing except 9 people waiting! WHY! The exterminator needs to be power washed... STRONG URINE SMELL!!!

This post office is always well stocked, and the machines are maintained.if you need help the staff…read moreis happy to help.

This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

Today I had worst experiences here…read more Because it's Saturday, many USPS locations were closed, so I drove about 30 minutes to this location since it was one of the few showing as open. I was dropping off around 100 packages, and after I had already unloaded about half of them, a white female employee came up to me and aggressively questioned why I was there. I explained that other USPS locations were closed, but she insisted that other locations were open. I asked her, "If other locations were open, why would I drive 30 minutes to come here?" Instead of helping, she threatened me and said that if I didn't remove my packages immediately, she would throw them away as trash. She even called her supervisor to ask whether other USPS locations were open, and somehow the supervisor claimed they were. Honestly, I have no idea how someone with that level of incompetence becomes a supervisor. In the end, I was forced to take every single package back out one by one after already unloading them, completely wasting my time and effort. Now I have to wait until Monday to go back to my regular USPS location. The entire experience was extremely unprofessional, hostile, and disrespectful. Absolutely terrible customer service and one of the worst USPS experiences I've ever had.

All things considered. This Postal Office is the cleanest one around. I was here on a Saturday…read moreafternoon and there was ... umm just me here. Hahaha I didn't know it's closed on weekends. That shows how long it has been since I visited a post office. I was directed by a sign at another post office at Gessner and Westpark. Because that office doesn't have a Saturday pickup. I didn't want to let the mail sits in the collection box over the weekend. That's why I'm here. Inside looks good but outside needs some TLC. The GPS took me all the way around the block. I could have turned at Crossview Drive and Beverly Hill Street.

If you are genuinely unsatisfied with the customer service you receive at a USPS location, don't…read morejust leave a bad review , report it directly to USPS! Too many local folks are unhappy with this location and we must put more action. I myself never have a good experience after dealing with this location many times. Customers should not feel like they have to tolerate unprofessional behavior simply because they are dealing with a government office. If enough customers properly report these experiences through the official USPS channels, there is a much better opportunity for the issue to actually reach management and be addressed. EVERYONE at this location must be Reevaluated and Most fired ! A CHANGE HAS TO BE MADE.

Usually when I go to the post office, I have to lower my expectations. We all know that it will be…read morea long line and government worker attitude at some level. That was not the case during my recent visit. There was a line, but instead of one employee manning the front counter that can handle 4 attendants, they had 3 employees working, with 4th person doing clean up of the people that queued up. She asked customers certain questions to ascertain what they needed and speed up the process. She was a little gruff and to the point in her way of dealing with things, but she did have a soft spot of asking people how their day was going. With Covid, the line may seem long with social distancing, but I like the fact they understand people shouldn't be waiting in line for any longer than they need to be. When it was my turn, the guy was really nice (which I was already observing that with other customers) and got me done quickly. He seemed very experienced because he could anticipate what I needed to do from my initial approach to the counter to using the credit card system. Well done USPS. I think your manager and team needs to show other locations how to do it.

There can't be anything worse than this post office period. Extremely frustrating experience,…read moreespecially as a local business that relies on USPS for daily shipments. We regularly schedule pickups, but there have been multiple occasions where only a fraction of our packages are taken, forcing us to bring the rest to this location ourselves. Then, almost every time we drop off, there seems to be a new issue or requirement. During our most recent visit, the individual who identified herself as the manager, Vanessa Miller became extremely confrontational and grabbed a box out of my hands. We were also told our packages wouldn't be accepted without a manifest and that they could be sent to "dead mail." In previous interactions, we've even been threatened with having the police called and had our legitimate business shipments questioned as fraudulent even tho they were prepaid and we get pickups and drop offs everyday. We have no problem following USPS requirements, we just need consistent information and professional treatment. After repeated issues, I have now filed a formal complaint with USPS and requested escalation above this location's management. This has gone far beyond one bad experience and is actively interfering with our business.

This review is not a reflection upon the teller--she was nice. It's just that she was the ONLY 1…read moreservicing a line of 8 people and it wasn't even around lunch time (late afternoon). This post office is reachable from the Williams Tower so a lot of people working there and having to use this post office for business--they have a lot of mail to send out and this place gets busy with 1 teller and each person sending out official business items that need attention more than just dropping it off to send out. True hit or miss--but I wouldn't use this as my main post office. Note: located on same floor as food court but on the other side..allll the way to the other side.

HELL NO. always closed always an attitude worst customer service ever. Went to times the same week…read moreand the lady said the system is down and I said I can wait she said it's down until tomorrow. Came back the next day at 2PM and the shutter was down.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue