Jamal helped me with my return today and made the process super quick and easy. Every time I come in, the staff is always kind, efficient, and works at a great pace. Really appreciate the consistent service! read more

I'm really disappointed with this postal service location 225 Matlage Way. Sugar Land, TX 77478 We lived in small neighborhood, but we always lost our packages. They delivered to the wrong address. I'm expected a package yesterday, it showed it's delivered at the parcel locker. But we didn't receive a key. I tried to call the post office several times, but no one answer the phone. read more

The wait times were far too long, the customer service was poor, and the showing instructions were confusing and difficult to follow. I also spoke with a man who appeared to be a supervisor, but unfortunately, I was never given his name. Overall, the experience was very frustrating and unprofessional. read more

be careful ordering anything oversized through this postal office. employees on route will cut corners and mark items as undeliverable because the "mailbox is full." as if they're actually putting a griddle or a juicer in the mailbox... yeah right. What makes someone incapable of delivering a package to the door? I guess that's too much to ask nowadays. they will continue marking undelivered until you are forced to come down to the office yourself and pick it up. the employees who work at the desk are great but the delivery people are awful, lazy and do not treat packages with care when they actually do deliver them. they just smash things into the mailbox and damage anything they can. I would never ship with USPS. better luck with UPS and that's saying A LOT. read more

Ordered $65 of stamps online 3/18/26 was notified by e-mail they were out for delivery. Did not come mail man said he was unable to access by box. In spite of him saying that he was able to place 2 other pieces of mail in the box. There were no trash cans or anything/cars blocking the box. Now no one knows where they went and I have to call and????? read more

I absolutely do not recommend this post office to anyone avoid it at all cost. I have spent thousands and thousands of dollars every month shipping orders with my business through this specific post office and after the encounter I had and the disrespect I received from a supervisor for literally dropping off packages and then the lack of anybody at consumer affairs addressing this situation has led me to take my business somewhere else somewhere that it is appreciated. assure I'm going to be continuing to pursue the higher up. This was an unacceptable, disturbing and uncomfortable situation. I will never tolerate a man towering over a woman being loud and disrespectful how he even holds supervisor position is beyond me avoid at all cost not to mention the place is filthy read more

Zero star rating for this USPS. Employees were extremely rude and unprofessional. Cancellation of a passport appointment upon our arrival at the facility. And this is not the first time this has happened. Employees need customer service training or this facility should be shut down if employees are unable to provide the correct services. read more

Very bad manager. They have a drop-off box, but when I dropped my packages, the manager said I could not drop off because I had dropped off many packages. Why??? Why the drop-off box is still available, he said: "Come back tomorrow to drop it off at the back station." ??? You know you must pay the cost for the shipping label, and you did not receive good service. read more

The manager and employee said that the passport application was expired but on the us travel gov website. The pdf has the label of 2023 so the manager was lying saying that the expired forms don't work read more

Why is every post office dirty and run down? This inehas both of those features but also has the added bonus of always being crazy busy.

The worst USPS, don't bother going to this location. Employees were very rude and unhelpful.

Very rude guy working upfront , came over to renew a passport and the guy confused us with someone else , I'm guessing from earlier , he pointed us out and called us someone else's last name . Online stated that walk-ins were available and man said no walk ins available . read more

It's hard to put in words how bad the employees of this post office are in the customer facing roles, and whomever is responsible for answering phones. They really ought to be ashamed, but are probably proud at how incompetent they are since that's the way of the usps across the land. I do want to compliment my carrier. He's absolutely great, consistent and shows up at nearly the same time every day. But this post office combined with the incompetent DC in north Houston, makes my experience with usps very tough. read more

They are horrible waited in line for over 30min and there was still a long line behind me everyone was just chillin working slow with no worries about customers. Employees even stating that it was time to go. The lady that attended to me had a horrible attitude too. I hate this post office!! I'll drive further to go to a different one from now on! read more

The drop off box outside is broken, the drop box inside is also broken, and the door bell to call for service is also broken. There is only 1 employee behind the counter and therefore, the line is long. The only thing that works in this location is the automatic kiosk. So if you need anything that you can't do at the kiosk, you are out of luck. read more

This place is a shit show & They don't care enough to help customers. If you're green to mailing and shipping items, I highly recommend going elsewhere because no Fcuks are given here. What do you expect by a government run company. read more

"I'm going to go Postal!" This place must be where the phrase originated! I've been to this location at least 50 times and it is consistently BAD. Today I was there right before 5pm to pick up a registered package. I rang the bell (like the directions on the wall say to do) and no one came to the window. I went to the regular counter, was served by a very grumpy woman and then proceeded to leave. At this point they had locked the door which I understand, so no one else comes in. But they wouldn't let me out!! I asked numerous employees to let me out and they ignored me. They truly didn't acknowledge my request. One man went to the back after I spoke to him, and I assumed he was going to get keys... but Silly Me! I ended up being trapped in the post office for over 10 minutes. It doesn't seem like long to some, but being stuck in there felt like forever! I felt like I was in Postal Prison! (see photo) Other problems I've had with them include a lack of stamps. When I put my mail on hold for a month while I was out of town, the mail was held at the post office and then they just dumped all of it on my front porch without my permission. My IRS refund check was in that pile; good thing it was still there! I witnessed a very unpleasant supervisor fighting with another customer over return address labels that resulted in the customer threatening legal action. Bizarre. The people who work here seem stressed out and completely overworked. The supervisor woman I have seen here before seems unprofessional and unable to deal with the duties of her job. Even my postal carrier (who works from this location) gives me other people's mail almost weekly. I've received very important highly personal lab test results and court documents for other people. I wonder what mail of mine is floating around the neighborhood. I don't know what else can go wrong with this place! read more

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Paid for a PO Box back in May they've rekeyed and given me the wrong PO Box 5 times already. Gave me new keys and now still can't open my PO Box. This is ridiculous. read more

staff are so slow here. takes a while to wait in line and finally get mail service. would not recommend.

If only there were an option for a negative rating. The ppl at this location are absolutely useless and have been for years. DO NOT rely on this location to complete even the smallest, most simple of tasks. Shut this place down. Bulldoze it. read more

Needed a post office to go to in the area . I won't return again . The guy seem to be having a bad day or he just rude. read more

US Postal Service - Post Offices Near Me - Sugar Land, Texas

THE WORST POST OFFICE I'VE EVER DEALT WITH. No one answers the phone. I'm staying with my elderly father in law during the pandemic. I've had our mail redirected to his address. We've been here for literal months. At first it was missing mail, then out right packages I delivered from this post office where I pre paid for postage and tracking shows that, even though I hand deliver the package their post office for mailing, shows that it has yet to be handed off to them for delivery. Shipments with my name all of a sudden have gone from delivered to "addressee not recognized". I've come into the office to complain only for them to lie to my face and give me every excuse on the book as to what has gone on. I can understand a few incidents, but every single piece of mail that I've delivered or have had delivered to me in the last month has had complications. Add insult to injury, the same father in law has had several checks stolen from this location totalling over 6K. the money has luckily been recovered, but I wouldn't trust any mail coming through this location. We drive out of our way just to mail anything. read more

I'm going to have to agree with Melissa M. on this one. This post office pretty much blows. It's in Old Sugar Land. I came here after Christmas because I was getting rid of a ton of crap on ebay and I wanted to pick up some free Priority mail boxes. I dunno if it's because they're gov employees and can't get fired or what, but the service sucked. People there seemed to run when it was my turn to come up to the counter. I already checked the front for some medium flat rate priority mail boxes, so I had to ask them if they had any in back. I finally get helped by some disgruntled postal employee, and he was very rude. He pretty much interrogated me as if I was a liar. "Aren't derr any boxes ober derr? Oh noo, dey ober derr." (Imagine Apu from the simpsons.) Anyways, after finally convincing him that I looked all over the place and I didn't see them, he went to the back and gave me some boxes. He even didn't want to give them to me. Not sure why he was so protective of them, but I finally got a few boxes. One bad thing was they ran out of Large boxes. Come on USPS! How do you run out of massive large boxes? I know it's Christmas time and all, but how am I gonna ship all of my crap to some sucker across the country?? read more

Really rude people with bad attitude I try to be nice but they have horrible service and attitude! read more

We walked up to the service door, rang the bell and waited. And waited. And rang the bell again... and waited. And waited. Right before ringing a third time the window opened. Then we waited... and waited... eventually getting our mail. read more

Always go to this location. They need to be retrain regarding customer service. Half of them don't smile and just seems they hate their jobs. I have packages and waited long time in the line during my lunch time only one person is available and very anxious to go to her break. When I walked up she said to me "I hope there is not international " I said to her I waited too like everyone did. She shut up and helped me. Kept looking at her watch to go to her break. It's close and convenient but definitely a huge hassle to wait. They need a good post master !!! read more

US Postal Service - Post Offices Near Me - Sugar Land, Texas

I pass the location on Beechnut in Alief to go to this location all the time. The employees have good customer service when I've gone. They have pleasant attitudes and the place is clean. I have applied for my passport at this location and she handled the process quickly and with a smile. read more

Here comes your friendly neighborhood Spid.... Ok, take out the word friendly in the front and just put Post Office after the word neighborhood should suffice. You will see what I mean. Like the First Colony Branch Library, the Sugar Land Post Office at Grants Lake is a long time staple resident at the intersection of Grants Lake Blvd and Austin Parkway. This branch services a great portion of Sugar Land, especially the newer ones, us included and is bigger and newer than the one on Matlage Way across from the old Sugar plant. It is often pretty busy from open to close. This is the branch we go turn in our pink slips for packages undeliverable but requires a signature (typically registered mail or parcels/packages that were shipped internationally). Post office workers are considered federal employees, so it is not surprising that I would see the same familiar faces year after year. Doing the same things year after year can sure put a wear on people, and you can really see it in some of their faces. First, let's get the most "pleasant" part of the way, if you are turning in your pink slip, be prepared to wait because that's what the other line behind the counter is for, getting their packages. There is only one window for package pick up and you have to factor in the person going back there to search for your item and of course people in front who aren't familiar with this process and looked confused. You turn in a pink slip you got in your mailbox, be sure to print your name and sign it and take out your ID to present to the clerk when it is your turn to save time. Unless you feel comfortable using the automated shipping kiosks, you will proceed to the counter. Now the cream of the crop, the counter team members that offers the shipping services we all need to send our packages to our loved ones (or not so loved ones like return merchandises). These folks are trained to rinse and repeat all the procedures drilled into them, so I can see why they don't look very enthused that the only new thing they can to do is to input in a different destination address. If you already know the procedure and filled out the required forms, it's straight-forward in and out. But if your package is not packaged well enough, necessary forms aren't completed, or just simply look confused, be prepared for a look of disdain from some of them and just be ready to finish the necessary forms on the side while the next customer is being served. Forgot a pen? Hard to borrow, might as well take one with you. Package not taped well? Tape is not free, might as well take a roll with you. The only tape that is "free" is if you ship priority in one of the Priority boxes, then they let you use the priority tape. At least there are some workspaces next to the counters so you can finish the forms and scoot back in line (may not be the same person that helped you first). The other patrons are generally aware of this so they usually won't give you beef about "seemingly" cutting in line, because chances are, this happened to them in the past too. Oh, they will typically ask you if you need any books of stamps and manage to squeeze out a "Have a nice day" at the end. This location also has Passport services that takes care of procedures for first time applicants or renewals that "has" to be done face to face. Just be sure to make appointment ahead of time because there may not be someone there all the time. Finally, USPS shipment rates are still cheaper than your other carriers (UPS/FedEx), and forms the backbone of the mail delivery infrastructure. Be nice and smile to the postal workers, they have been doing the same things for many, many years. read more

The worst experience ever! I can't think of a single employee that works here that has common sense or is at least a decent human being. I would not hire any one of those lazy employees to clean my yard let alone put them in a post office. I showed up there and I gave one of them a prepaid package so he can scan it and give me a receipt after standing in line for almost 15 minutes he said that I can't help you you have to do it in the machine outside so I lost my place I went to the machine outside and it wasn't working when I try to go back to him he said you have to stand in line again which took me another 20 minutes And then the second employee told me the same thing when I told him your machine doesn't work they finally took it read more

I went to this location today to get my son's passport renewed. I had the worst experience with the lady who was there to help us with our appointment. She was very rude and seemed very racist. I would advice you to think twice before you go to this location for your passport renewals etc. She was not at all helpful and seemed as if she was doing us a favor by being there. At first she did nt seem to find our appointment, then she said that we are 10 minutes late, and i explained that i was in the line and i felt rude to just cut the line and come to her although i do realize that the person in front on us did not even had an appointment. We will not be going to this location again. I think its better if you go to the Downtown passport office, its much quick and efficient. read more

I am just trying to call to find out why my return receipt for a certified letter went to Austin, Texas. I live in Houston. Only been calling their number for 5 days - at least 5 to 8 repetitive calls each time. The line rings about 30 times before it just goes to busy. Thought I was relentless but they've worn me down! Don't we pay federal taxes and essentially their salaries? Right!! Who am I kidding? read more

This post office has been poorly run for several years. Outside box is almost always overflowing--was at 10:00 a.m. Now, the exterior matches the service. The City of Sugar Land should be citing the lack of attention. Weeds are almost as high as the shrubs! read more

Honestly I've experience some bad days at the post office BUT THIS LOCATION ALL THE TIME. Honestly shut it down they lose your items, they are very unorganized and rude. They gave me trouble with every order and my mom trouble. I believe they don't value people's bought goods. Fix the work of operation or shut it DOWN. read more

I've actually never been to this location prior to today. Let's start with the out of the way location unless you live in a house back in the subdivision. Then we'll finish with the awful customer service. I needed to mail some packages and the counter was spilling over with boxes so I ask the postal worker for some help ummmmm ma'am customer service 101 it's not the customers fault that your swamped, put your personal feelings to the side and do your job. Needless to say I took my business elsewhere, as it's Saturday and my vibe will not be ruined read more

This is one of the worst post offices in sugar land. The lines are extremely long and the customer service is awful! If you're pressed for time.. DO NOT come here. Drive a couple more miles down the road. People always talk about how sh*tty the USPS office is. But this place is the worst. If I could I would rate them 0 stars. read more

I hate this place so much. I feel like as Americans we have the opportunity to pick and choose many things, but in every neighborhood you just get STUCK with the post office that patrols your area. AND... THEY KNOW IT. They put forth ZERO effort. You spend 40 minutes trying to get them on the phone only to be immediately hung up on. You can't prove it's intentional, but we all know it is. When you get them on the phone and they don't hang up on you they are rude. They make YOU jump through hoops to get anything accomplished ONLY SO THEY can incorrectly do it. I wish I had more power than to just give a 1 star review to a place where we all know and THEY know, we have no option to avoid, because we are STUCK. read more

- Wastes your time - Incoherent - Lazy - Unorganized - Loud - Rude - Unpleasant I don't understand how a package can be physically checked into the USPS, and then dropped off the radar. My package status was "Delivery status not updated," this was of course, after it said "out for delivery a few hours before. That was 2 weeks ago. Not only had I made 3 trips there because there line is ALWAYS busy, but I even called USPS and have 2 cases open with them! THEY STILL CAN'T FIND IT! This was what made me write this review in the first place. However I have always had complaints. The list all the way above pretty much sums it up! They won't do anything for you unless you take money out of your *** for it. USPS itself can't do anything for you either. This is why people say government mail has gone to hell. read more

Yeah these folks need to take a class on customer service before coming out to serve the people, i mean they can be a bit rude and make you feel rushed even when you've been in line for over 20 minutes.... this is my neighborhood PO so at times I have no choice because I have to pick up packages from here.. . honestly, I dread coming here because of the customer service... read more

I'm drop off my package with Priority mail 2 day delivery but after 48 hours the tracking still nothing updated. Very very bad service!

Jamal El Issa was very helpful and informative. Got my package mailed out really quick and helped me pick the best option. Easy to talk with. I appreciate the swift service! read more