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    Postal Plus

    3.0 (2 reviews)

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    9 years ago

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    13 years ago

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    People searched for Post Offices 175 times last month within 5 miles of this business.

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    United States Postal Service-USPS

    United States Postal Service-USPS

    (141 reviews)

    West Oaks

    This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

    I visited this post office on Friday, December 26 between 4:50-4:56 PM, shortly before closing…read more Unfortunately, the customer service was extremely disappointing. The clerk seated at the middle counter had a very poor attitude. When I accidentally selected the wrong option on the self-service machine, instead of offering help or guidance, she appeared visibly irritated, sighed repeatedly, and showed clear frustration. She did not explain anything, did not help me choose an appropriate shipping option, and made it obvious she did not want to assist. I was polite and did nothing wrong. I simply needed help. The lack of professionalism and basic courtesy made the experience uncomfortable and unwelcoming, especially for a public service position. I understand it was close to closing time, but that is not an excuse for dismissive behavior. If I could give 0 stars, I would. This location clearly needs better customer service training and accountability.

    US Post Office

    US Post Office

    (55 reviews)

    Memorial

    Very pleasant experience and although this page has not been claimed by USPS I will still take the…read moretime to acknowledge the energy at this location! I scheduled an appointment for passports a couple years ago at this location blindly even though I have closer locations but horrible experiences at those. Let's say I drive here an extra 15 minutes minimum without traffic bc everyone here is so pleasant and kind. It can be busy but I don't know a post office that isn't.

    9/24/2025: I made an appointment online to get my passport application filed/renewed. The online…read moreappointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!

    Postal Plus - postoffices - Updated May 2026

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