This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

I visited this post office on Friday, December 26 between 4:50-4:56 PM, shortly before closing…read more Unfortunately, the customer service was extremely disappointing. The clerk seated at the middle counter had a very poor attitude. When I accidentally selected the wrong option on the self-service machine, instead of offering help or guidance, she appeared visibly irritated, sighed repeatedly, and showed clear frustration. She did not explain anything, did not help me choose an appropriate shipping option, and made it obvious she did not want to assist. I was polite and did nothing wrong. I simply needed help. The lack of professionalism and basic courtesy made the experience uncomfortable and unwelcoming, especially for a public service position. I understand it was close to closing time, but that is not an excuse for dismissive behavior. If I could give 0 stars, I would. This location clearly needs better customer service training and accountability.

I do not recommend this post office at all. Customer service was horrible ( Darrell .K ) had a…read morehorrible attitude for absolutely no reason after we just asked if we could drop off our #14 packages with the scan sheet.

The location doesn't have a kiosk, but I'm glad I'm able to see them scan my packages in as I drop…read morethem off. Therefore, the line wasn't too bad, since I was able to fast pass myself to the front for package drop off.

The service here is extremely slow and inefficient. The staff appear unmotivated and unwilling to…read morehelp, which delays the entire process. Automating more of the operation could significantly improve efficiency and reduce these unnecessary slowdowns.

Here today! As time…read morepasses us completely by, have y'all noticed so have the service we receive at the post office? I remember when the mail carriers of the handling of our mail, the Post Master's was on top of EVERYTHING but not in 2024! To make this long review short and get to the point, because I've been moving around a lot I put in a change if address from this zip code over 8 months ago. Because I discovered I was expecting a very important piece of mail, I had to get back with the personnel here. NOT only had I personally been in touch with them a few months after my move, it's 9 months after. What brought me back was yet another piece of important mail I was yet trying to intercept, again y'all not to put anyone on blast I visited to speak with the individuals I spoke to over the phone. I didn't get to meet those individuals but I was handed a HUGE stack of mail that wasn't sent back nor mentioned that was here by the several individuals I spoke to over the months. NOT to mention, my telephone number was attached.....I throw my hands up!

It would be fantastic if Marcie would appreciate the public she has chosen to serve. The unfriendly…read moreand unwelcoming attitude is not necessary. Maybe the Post Master over this branch can have annual training in serving the public because it is lacking in the branch. The other lady working with Marcie 1/25/22 is mildly more professional but is annoyed and is condescending I'm answering questions. The public only comes here because we have to send mail off otherwise we would never step foot in the post office.

Unprofessional. Lazy people. Rude people. Inconsiderate people. Ghetto. Never likes answering their…read morephone. Will sit you on hold forever until you're ready to hang up. Truly ridiculous.

Absolutely terrible service from this location. they delivered my $250 package to the wrong house,…read moreand then refused to provide the necessary info (that only they could provide) I needed to get my reimbursement from the main USPS customer service line. Tried calling and visiting multiple times to get my refund to no real help at all.

Busiest location so far employees doing their best, very depressing place dim light all over…read morecounters all worn out walls with scratches all over, I don't see any improvement with this administration.

Very pleasant experience and although this page has not been claimed by USPS I will still take the…read moretime to acknowledge the energy at this location! I scheduled an appointment for passports a couple years ago at this location blindly even though I have closer locations but horrible experiences at those. Let's say I drive here an extra 15 minutes minimum without traffic bc everyone here is so pleasant and kind. It can be busy but I don't know a post office that isn't.

9/24/2025: I made an appointment online to get my passport application filed/renewed. The online…read moreappointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!

This is the best Post Office I have ever been to. They're a 5 Star Post Office for a reason!…read more The entire staff is so nice/helpful, it's clean and the line always moves efficiently and quickly. There are like three Post Offices closer to me but I always drive to this one when I need to go. Truly Katy's best kept secret!

Best kept secret in Katy when you don't fell like waiting in long lines , this is a back door full…read moreblown operating agency that is the real United States Postal Service. It's a tiny little location on a back street. That is amazing and does full service you can get in and out quickly. The staff members have been there for years and it's a wonderful place to just get in with your packages and get out or get your passports done.

Welp, it's time to find a new post office box somewhere far from here…read more I opened this box years ago when I lived in Katy, and I have been contemplating moving it downtown. My only day to come here is on Saturday and this is the typical scene, only one employee working with a long line. The heat must be on high. Gasp!!! Very disappointing in such a great area Town and Country Centre.

Absolutely the slowest post office ever. Postal person…read morespent more time just talking while 15 people waited in line.

After finding four places closed where I lived at 77083, I drove down Westheimer and found these…read moreguys opened on a Sunday. I needed to fax some documents up to a consultant in Dallas, and these guys were a Godsend!. Speaking with Michael and also Mr. Gandhi's nephew, they said they were opening on Sunday for a limited time during the holidays. The location is on the westbound side of Westheimer in between Dairy Ashford and Eldridge. It sure was nice to find them open for business! Very nice and professional gentlemen. A good place to go if you need to get some packages shipped or faxing or copying on a day when most other places are closed

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue