Took a good 10 minutes or so to pick up held mail from the back. Sign clearly says to knock since the doorbell isn't working...... I knocked hard several times and no one ever came to the door. Finally, what appeared to be a supervisor, was coming out the door and asked if I had been helped. My answer was obviously no and she went back to find someone who could assist me. In the background, I heard her yell for the person who was supposed to be assisting at the door and turns out he went on break without permission (per their loud conversation). Not a very smooth operation they had going there and if I wasn't obligated to pick up held mail for my employer, I definitely would not have returned. read more

If I could do zero stars I would. Postal worker actually didn't want to take my package because he thought I was lying about what was inside (it was a book donation). He would only take it when I told him to open the box and see for himself. Unbelievable. Avoid this post office as I'm sure others can't be worse when it comes to servicing customers. read more

I have never seen a group of more worthless individuals. Everyone at this location is burnt out and could not care less whether you get your package. Ive always wondered how these postal workers are able to get away with being so rude and complacent. If you or I did our job this bad we wouldn't have one. But somehow they're allowed to continue to come to work everyday. Well after speaking to the Post Master at this location I fully understand why. Im not going to bored you with the details of the issue. But, it involves trying to receive an international package I sent to myself while on vacation in Spain. Using their tracking number it shows it was received by this post office and somehow never made it to my home. First off, the door bell on their ghetto caller door doesn't work and there is no sign telling you to knock (that would be too much like right) . So there I stand for 10 minutes ringing this bell and waiting until another customer walks up and tells me it doesn't work. So I knock and she laughs telling me I have to knock hard. She then proceeds to demonstrate and starts beating down the door like HPD and steps back behind me. Moments later a clearly annoyed postal worker opens the door immediately with an attitude because she thinks I was the one knocking like a mad woman. No hello, no "can I help you" just an intense stare down. We go back and forth about me trying to pin down this package and every question I ask or solution I offer leads back to "there's nothing I can do". I even ask her to try and look up the Spain tracking number and she says there's nothing they can do with a Spain tracking number. But clearly there is. How else would it show it was delivered here if there was no connection? I finally lose it and rip into her for not wanting to help me. She waits on me to finish and sarcastically ask me for my last name so she can "go look". Really?! Do I look that dumb? You mean to tell me the Post Service organizes packages alphabetically? It was comical and to keep from embarrassing myself anymore I leave and go home to burn up Google trying to figure out how to file a complaint. The first step is calling the Post Master which I did. After ripping into him he ask for the Spain tracking number and informs me the package is there but still has to go through customs and cant be released. Now imagine that, he was able to magically pull information using the same tracking number the previous lady said was useless. Before we hang up I ask him to speak with this lady about her rudeness and about her lack of knowledge. He says he will but there is one problem. I never gave him her name so how can he? This is why they get away being rude and worthless. Its embedded in the culture so you are fighting a losing battle at this place. No one cares because theres no repercussion. Im filing a formal complain with the Postal Service Consumer Advocate in Washington and I advise you to do the same if you want to see any change at this location. read more

the 1st time they lost my package shame on me . but now this the 2nd package that's lost over the last three months. when you contact consumer service they can only tell you the information you able to see online . never again read more

Costumer service doesn't exist here. They close at 6:00 pm. I came 10 minutes before they close to send a letter and I got yelled at by the worker. She kept saying "you are late we are closed!!!" Another woman walks in and same story. The lady says "but it's not 6:00 yet". And the worker screams again "yes and you are late, we are closed!!!" Clearly not supervision here because how are they allowed to treat people like that when the store should be open. Not coming back here. By the time I'm posting this is still not 6:00 pm. Shame. read more

Probably the worst US post office I've ever been to. And I have been to many as I ship items regularly. The staff was rude, gave me priority tape without scissors or a cutter. So hard to close my packages and they looked so messy. Then made me purchase clear tape to attach my prepaid label. Never ever has anyone made me buy tape, they just let me use theirs. Surprised I wasn't charged for the priority tape! Never coming back to this location!!! Usually this same type of transaction is a quick in and out for me, spent 30 minutes in there trying to close my boxes with a tape and using a PEN to cut it because that's what staff told me to do...So annoyed. Can you tell? read more

US Post Office - Post Offices Near Me - Houston, Texas

Line was slow and long. I am not sure why people feel the need to be unprepared and slow for what seems to be simple. Even taking out the credit card is a slow, tedious process which could have been handled quickly, or at least thought about prior to your transaction. Staff were helpful and nice. They could just use more of them ! read more

Absolutely the worst post office I've ever been too. It's always something, but this time was the absolute last straw. Waited over half and hour (along with other customers) to pick up a package only to find out they sent it back to the sender. Like what even was the point of leaving a slip on my door saying I could pick it up. Waste of my time. read more

incompetent and lazy. arrived for my appointment for passport renewal 15 minutes ahead of time. Been waiting half and hour pass the appointment time. that's 45 minutes just staring at their counter. asked the lady at the counter how much longer the wait would be after waiting 15 minute past appointment time. there was no customer at the location when we arrived. Just sitting on the makeshift bench watching my life drift past me.. slowly. folks coming in and out. they just dont care. It's a few bad people.. It took more than an hour. Enough for me to go through the entire spectrum of emotions. From anxious, surprise, anger, to acceptance, defeat and finally relief. read more

Bad experience worst experience ever very rude stuff Unorganized they will try to send you away even your tracking number that shows that your package was delivered. They keep telling me that my package not delivered yet even my tracking number shows the package was delivered 3 days ago and at the end after 3 days of looking for my package they said they couldn't find the package they said I need to file claims because they lost it the package. Imagine that the package get lost inside the postal office??? This office the worst ever bad bad bad experience read more

I went there to mailing out my package. The employee asked if I would like to a 2 days express, which cost me $25.80. He gave me a receipt and that the package will be delivered in 2 days (Sent 01/18/2023, will be delivered 01/20/2023). As of today, 01/21/2023 and they told me that my package still at the local post office (Houston TX) and in transit. They're trying to make you spend money and never delivered on time. Never trust USPS and I will not use them anymore. FedEX is where I will go to from now on .... read more

I do not understand how the Postal Service in this country can be so bad. Do we not live in a country where we are supposed to be technologically up to date ? I have had so many problems with the Post Office this year, and being able to talk to someone there has been impossible. Latest issue..... I ordered a package from amazon, and the package was delivered using USPS. I have been checking my status online, and this morning I noticed that delivery was attempted yesterday at 11:15am, and a notice was left as to where I can pick up my package. The thing is, I was home all morning yesterday and there was no delivery attempt made. I checked my mailbox this morning, and there is no notice there letting me know where I can pick up my package. So naturally, I search USPS on the web, and call their customer service line. They state agents are available from 8am - 6pm, but there is nothing on their automated system to actually let you talk to an agent. I even tried pressing 0 to circumvent the menu system and all it says is that option is not available yet. So after about 20 minutes of trying different numbers, options, etc I finally get to a recording that tells me my package will be available at the Rich Hill post office, and I can pick up my package with a picture ID and my delivery slip. They also gave me their number. So I hang up with USPS and call that number and low and behold that number is disconnected. So now I am sitting here without my package, without my delivery slip, and according to the website is only open monday - friday. read more

I had 2 packages shipped from California to my daughter here in Houston, in the Postal service refuse to deliver my packages . Ms. Dixon ( USPS employee ) told me that I did not pay to have them delivered to the address I placed on the package. She told I only paid to have them shipped to Houston. I paid for them to be sent PRIORITY MAIL, the postal service charged me in the excess of $200 and then refused to deliver them to the location that I paid for ! My daughter had to go to the Unity Post Office to pick up the packages ! This was the WORST customer service experience I've EVER had in my life . I called the toll free # to file a complaint . They kept me on HOLD for 55 MINUTES & then got disconnected & they never called me back! #HORRIBLESERVIC read more

My sentiments are in agreement with the other negative reviewers. Worst USPS office I have been to. Unfortunately, it's the one assigned to the area where I live in. Sigh. With the exception of Don (the older guy), another Hispanic gentleman, and Janelle (The Manager), everybody else are severely lacking. Lines are always super long, sometimes there is only 1 person behind the counter, EVEN though I can hear giggling, screaming, and see heads walking by, ignoring all of us. PHONE IS ALWAYS OFF THE HOOK!. Yes. Can't never get through. What is this....??? The only positive thing besides those 3 people I mentioned, is the self server UPC machine. Thank GOD for that. read more

This is a terrible post office. It is filthy, unprofessional and filled with people that really hate their jobs. I live in the area so unfortunately they are the ones that sort my mail and they are AWFUL at it. I've only lived in Houston for 4 months and I've had a bunch of issues with missing packages and lost mail. If you live in an apt. complex, they won't bother to deliver your package to your door. Sometimes they'll just leave a slip in your box saying "sorry we missed you." BS, I was home all day you lazy bum. Most of time they just drop off all of their package at the apt. office then leaves. How the heck is any one living at the apt. going to know they have a package? Of course they are going bankrupt. They are not even trying to run a business. read more

I've come here to pick up mail and mail things off. I've never waited in a long line and usually am in and out. The parking is plenty and never is full. They do have a mailbox you can pull up and drop off stamped mail without getting out of your car. read more

MJ at the front desk is rude and dismissive. He spoke to customers waiting for the passport service as if they did not matter. We also had passport appointments at 9:00am and the person working this service was late. read more

I have been here more than once, and I have to say, I'm confused they don't hire more people to work the counter. Long lines, and one clerk usually. Fairly quick when I get up there though. I'm just pointing out that in today's economy, hire more people!! read more

US Post Office - One clerk at the counter.... - Post Offices Near Me - Houston, Texas

See all

If I could give 0 stars I would. I ordered something from Ebay and had it sent to my office. My co workers and I have had countless packages delivered here but for some reason this particular one was a problem. I verified the address was correct, but right when the tracking said it was out for delivery, all of the sudden it comes up 'undeliverable as addressed'. I tried calling twice and I was on hold for 12 mins + each time, and I couldn't go to the post office because I was leaving to go out of town. The package was returned and I am out $12 in shipping costs. By the way, if you have an issue don't even bother with the USPS 1-800 number. You will never get an actual person and when you request it they say it's 'not available at this time'. At 2:00 p.m. on a Tuesday.... Best of luck! read more

Beyond angry! I received a peach paper on my mailbox on 01/31/2020 and in the instructions it says you can go to: www.usps.com/redelivery and update the date. I went ahead on 02/02/2020 to reschedule for 02/08/2020. I received a reminder yesterday that my delivery was confirmed for today.At 4:38pm I decided to call the Usps number and the lady told me that she was sorry that they have a glitch in their system that allows you too change the redelivery date and you also get reminders to be at home but for certified mail you have to go to the post office in person when you live in an apartment complex. Nowhere in the system it gives you an error and if I wouldn't have called there is no notice in the tracking saying anything. It just said , request approved. read more

This was one of the few closest US Postal Offices to me. I was trying to find a good postal office that I wouldn't have problems with, given that I had very important documents that needed to be mailed out ASAP. This place has its own self-service machine, and when I arrived at around 3pm-ish, there were 4 attendants that were helping customers out. It really helped move the line along. I was attended to by Donnie, and he was very courteous. He helped me out with all of my needs and was very pleasant to work with! He actually cared what needed to get done with my package. Although Donnie was amazing, I must WARN YOU about the African American lady who tends to pick-ups. She's very loud, obnoxious and wasn't helpful at all to the man that needed to get his package picked up. He tried keeping a cool demeanor, which was surprising since she was giving him so much trouble. Apparently he had already been there FOUR TIMES and the lady looked like she could care less. So, be careful to those who need to have their package picked up! Or if you ever encounter this woman!! She will give you so much trouble. I really felt bad for the guy. She is the reason why I gave them one star less...in case I ever have to deal with her in the future (which I'm hoping is NEVER!) read more

This post office is the worst ever. I haven't been delievered a package from the military for four days and then when I try and call the phone has been busy for the last 4 hours - obviously off the hook. I call the 1-800 number and they say they can't help me. I said, "can you at least call another number at the office and tell them their phone is off the hook." NOPE... You can't tell me that their isn't someone around the whole post office sitting there wondering why they haven't gotten a single call all day... or that their isn't another phone number that goes into that post office. The post offices in this town are horrific - I can't believe people can get away with leaving phones of the hook or even having it off by accident, companies would go out of business if they opperated this way. I can't believe we pay taxes for this type of service - I support private mail opperations. For some reason we get junk mail every day, but actual packages - think again! read more

Open late. One staffer. 15 people in line. Inconvenient. Waste of time. Open late. One staffer. 15 people in line. Inconvenient. Waste of time. Open late. One staffer. 15 people in line. Inconvenient. Waste of time. Open late. One staffer. 15 people in line. Inconvenient. Waste of time. read more

So we showed up at 9:20 am for a passport appointment at 9:30...thinking if we come early we can get out early before the busy rush.. NOPE. The passport adviser didnt show up until 9:45! She asked when our appointment was and we told her and she said ok. Then she walked around and cleaned up, put things away and didnt get to us until 9:55. Why make an appointment if you guys cant even be on time? The passport agent was actually nice when we finally got called up to do the passport and it only took about 10-15 minutes. The only issue we had was why would you have us go through scheduling an appointment when you cant keep the appointment yourself? read more

US Post Office - Make an appt and be on time to wait past the appt time... Smh - Post Offices Near Me - Houston, Texas

You guys ...every single time I go to post office I leave in an awful mood because generally most of the people who work here are so unhappy and so rude..... BUT NOT TODAY... MS BERG... Young lady who works at this location ... bless you because you just made every bad experience not existent ... what a pleasant ... super helpful young lady .... wow wow wow ... A plus customer service and what a sweet girl. Thank you Ms Berg! read more

It's funny how the postal service gets a bum wrap. This location is actually one of the better post offices that I have ever been to. They have the machine to do self service, but they also have counter service with TWO people actually working! read more

Arrived at 1:20 on a Monday. Three people working, all have customers, three people were ahead of me....and I was out of there by about 1:45...just needed to mail a package and some letters. The lady that helped me was nice and realized I forgot a stamp on one of the letters even. There were a lot of people waiting for package pick up and they seemed angry...but I had a good experience that day! read more

I wish I could give this place 0 stars. The customer service was T E R R I B L E. I'm pretty sure this is the worst USPS location ever. The two women who were working while I went in were more concerned with texting and their phones than the long line of customers they had. A simple transaction of getting some shipping boxes turned into a 1hour trip because these women were too preoccupied on their phones. Do not come during lunch time unless you have time to kill. read more

I have a few packages that required signatures get mysteriously forged and not delivered!

Lovely staff. Always a line. Good location and fantastic if you can purchase everything you need from a machine

Horrible work, they never deliver your items. They leave slips that you cannot use to ask for re-delivery. You go to the post office and packages are lost. They charge you when you finally get in contact with them, telling you the sender didn't pay enough money. During this pandemic people are home and they still have the gut to say they couldn't deliver the item. What a bunch of scammers, if they don't want to do the job they should leave the position for someone who really wants to work. It takes a month for them to deliver to houston an item from the IAH airport, then they still charge you or won't give you the package, how sad!!!! read more

They lost my delivered $300 Michael Kors luggage and purse over a month ago. They put the receipt in my P.O. saying they had the package. I came for it within 3 days, and they weren't supposed to send back for 10. There is a man who said he's in charge of sending things back and promised he never sent it back. I came every day for a week. The girls up front are the best, yet shouldn't a US Post Office be able to handle packaged without losing them? read more

Staffs are trying to be as helpful as they can. I don't think they can help themselves at the pace of their service. I can tell that the US Post offices are making an effort to be more customer oriented over the year but of course the reputation of government workers won't get fix over night. The staffs are more friendly than what I expected. Not as professional as they should but not as rude as other government workers. Parking is plenty at this post office. They offered passport acceptance service here but you do need to make an appointment before hand. I've been here several times and there is always seem to be a line. Typically have 2 workers at the counter. It will takes about 20 minutes to get served. Majority of the line take up by older people who want to buy stamps the old fashioned way :/ (with cash and through a person at the counter) Overall, not the worse post office I've been to. It doesn't kill me inside to have to stop by whenever I need the post office services. read more

On 4/5/2017 I receive a 'Sorry We Missed You!' slip in my box that was dated for 4/4/2017, which I thought was strange considering no one knocked on my door the day prior. Oh well, I can just head down to the post office and pick up my certified letter, not that big of a deal. After 20 minutes of waiting for them to locate my mail, I began to worry a bit. After an hour.... I knew bad news was inevitable. They give me the slip back and tell me to hang on to it, ask for my phone number and told me, "We will call you if we find it." IF??? The whole point of certified mail is to make sure it makes it to me safely and here we are. My mailman didn't follow protocol and not one person in the post office seemed too concerned that my certified letter went missing. The guy that broke the news to me that they were done searching for my mail had a shit-eating grin as he told me. I wish I found it as hilarious as he did. I am assuming that the person delivering my mail put the slip in my box dated the day prior so he didn't have to come knock on my door. The people at this location are lazy clowns that take shortcuts to make their easy job even easier. I would sit here and tell you guys to NEVER TRY THIS PLACE.. but I mean.. it's the fucking post office. read more

Wow the ppl you have wrkn today have some dryyyy personalities I thought ppl who wrkd at the post office were always chipper ? Came into deliver a package and I mean the whole vibe in there is HEAVYYYY what kinda evil post office! read more

The women that work here are rude. Accused a women of not paying for packing tape when she didn't even use the one they sell. There was a man standing outside of desk and he was the most unhelpful person. Clearly they didn't want to do their jobs. read more

I come to this post office somewhat regularly. I have, on several occasions, here and in USPS offices across the country ( I fly/travel for a living), mailed pre-paid return packages, and requested a receipt indicating the return/drop off. Today 2/14/2017 a young male postal worker behind the counter, on the customer-right-side, informed me that I needed to pay for the receipt & also get out of line to fill out a certified mail slip. I explained, "oh it's a stamp addressed return package." All I needed then, was a receipt of shipment. Not a signature confirmation. He handed me a piece of paper that was a photocopy, with someone else's personal info (name, phone number, tracking number) on it. I have never seen such a sheet. Meanwhile in earshot, a heavyset ponytailed young woman working the opposite end of the counter was audibly condescending and abruptly rude to a senior citizen asking a shipment question. It was so off-putting and unnecessary, I left. At the other USPS office, it was mailed, and I was offered a receipt of drop off,with no issue. Don't go to this office. Long lines, no help, intermittent customer service at best. This situation, while not terribly the worst service, is MILDLY atypical (and not in a good way) of the several other visits to this particular office, as is the collective abruptness, misinformation, disinterest in helping patrons, and the lack of customer care. #Postal read more

I'm so glad I looked at the Yelp reviews for this USPS location, and quickly realized I'm not alone in saying that this is quite possibly the WORST United States Postal Service location. There is NO customer service. In fact, they are quite rude and couldn't care less about anything you need to do there. The pick up window was quite an experience as well. I had a package that was "undeliverable" and I called the post office prior to driving over there to check and see if my package was there. They confirmed it was, so I went after work to retrieve my package before they closed at 6pm. I got there at 5:40pm and the window was open. After waiting for a couple of minutes, a lady walked up and said, "Have you been helped?" I told her I had not, and then she said, "Well I can't help you but I need you to move so I can close this door, just ring the doorbell." That was fine, so I let her close the door and rang the doorbell. 5 minutes later rang the doorbell, 2 minutes later rang the doorbell, another minute, and another minute. After being instructed to ring the doorbell, it took a full 12 minutes before anyone came to the window. The woman had earphones around her neck when she answered the door which explained why no one was coming to the door... she couldn't hear anything. Then I was instructed my package was not there and I would have to go to a different USPS location. That was quite frustrating after wasting 15 minutes on someone to attend the pick up window, to find out the woman I talked to earlier on the phone lied when telling me to come by and pick up my package. Even before this incident I had been there 3, maybe 5 times, to deliver a few things because it's close to my apartment. I honestly would rather drive than visit this location. Worst customer service of my life. read more

So slow! I have to come pick up packages very often because they can't leave them at my apartment. Every time I go to pick up a package, I have to wait for thirty minutes or more , even though it's not busy. read more

DO NOT GO HERE OR DO ANY BUSINESS. My box was closed with no notice, and sent my packages back without any notice. The between the lack of communication and the service it's not worth the hassle. You should just have your packages go to virtual office location or a place like USP where you can rent there. The Postmaster is never I. To help and never does when he's there. Just save your time, money and energy. read more