I always have a great experience at The UPS Store. [[HIGHLIGHT]]The staff is friendly, professional, and very helpful throughout the entire process.[[ENDHIGHLIGHT]] They answered all my questions, handled my shipment quickly, and made everything easy and stress-free. The store is always clean and organized, and the customer service is excellent. [[HIGHLIGHT]]I truly appreciate Scott Rozansky for always helping me to get my packages and mail. he is very efficient and positive attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also appreciate Becky that she is always helpful and having a beautiful smile.[[ENDHIGHLIGHT]] I would highly recommend this location to anyone needing shipping, printing, or other business services. read more

[[HIGHLIGHT]]Scott is the best.[[ENDHIGHLIGHT]] He is the go-to person that I use to ship important documents, which I do twice monthly, and have been doing so for a couple years now. [[HIGHLIGHT]]Our Spring TX community uses this UPS Store because of Scott![[ENDHIGHLIGHT]] read more

We've been customers of The UPS Store #0346 for more than 15 years, and the service has been consistently outstanding. They take great care of our mail and packages, and we've always felt like valued customers. [[HIGHLIGHT]]Scott Rozansky, the manager, goes above and beyond. He is always helpful, patient, and friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If he sees me pull up, he often has our mail and packages ready for pickup. It's a small gesture that means a lot and reflects the relationships he's built with his customers over the years.[[ENDHIGHLIGHT]] The level of service and attention we receive provides tremendous value. Knowing our mail and packages are handled with care and that we're always greeted by people who know us gives us real peace of mind. If you're looking for a mailbox or need shipping services, I highly recommend this location. Scott and his team consistently deliver outstanding customer service and are well worth your business. read more

[[HIGHLIGHT]]Very professional staff, I came in to ship back a package and wasn't sure how it worked and Scott was very helpful.[[ENDHIGHLIGHT]] There were some rude people very demanding wanting everything done for free and he was patient and straight forward with what he was able to do for them. They left using foul language! It is upsetting how people seem entitled these days and are rude to people working on an industry that helps by providing a service. [[HIGHLIGHT]]I watched him handle them very fairly and then immediately welcomed me and helped me[[ENDHIGHLIGHT]] and I did not even knowing what I needed just that I needed to ship a box and had the printed address. great service I will use them more often now. read more

I had to ship a few boxes of personal items that required additional insurance, special packaging, overpacking and expedited delivery. [[HIGHLIGHT]]The guy who helped me - Scott R. - was incredible![[ENDHIGHLIGHT]] I know this because he also was my senior customer service agent at United for at least 15+ years that I traveled internationally for my corporate job before he retired after 30+ years. I was excited to see him behind the counter because I KNEW his attention to detail and personal touch would make my experience outstanding at his new place of employment - the UPS store, and sure enough he DELIVERED! The irony is that I worked at FedEx all those years and for him to convince me to ship packages at a UPS store...well, let's just say it's because of the trust and great service from Scott! I also required a notary service - another value-add of this location. The expedited service options were a bit complicated due to the timing of the weekend coming up, but the knowledge Scott brought to help me figure out what was best truly created the value for me and the recipient of the packages in the long run. Thank you Scott, and UPS Store 0346! I highly recommend this location! read more

[[HIGHLIGHT]]This experience wasn't as smooth.[[ENDHIGHLIGHT]] Also it took forever to print & fax something due to problems with their printer. The fax recipient also said two pages were dark? I paid $14.73!!! It should have been perfect. [[HIGHLIGHT]]Not happy with this visit.[[ENDHIGHLIGHT]] I only faxed 6 pages with cover sheet. The first time I did a fax about 3-4 pages and it was less than $5. Different clerks, different prices. Hmmmmmm. Not sure I'll be back. read more

Efficiency is bad. It's smells sometimes. [[HIGHLIGHT]]It fairly unpleasant and the wait is long.[[ENDHIGHLIGHT]]

I came in today looking for help and [[HIGHLIGHT]]this lady was nice and helped me[[ENDHIGHLIGHT]] and told me to give me one second while she went to the back to get her boss, the old man had an attitude with me the second he came to the front and had bad customer service. read more

[[HIGHLIGHT]]super nice hardworking folks at this location[[ENDHIGHLIGHT]]....always professional and easy to do business with

I will never use UPS again. Took a letter & Cashier Check to send. Charged $65 to have it there by noon the next day. showed it was picked up & scanned. Then showed delivery by 10:30 a.m. Next morning , showed delayed, never left the city. [[HIGHLIGHT]]Went online, worked the useless AI. Input my number for a live agent to call back. They informed me it was lost[[ENDHIGHLIGHT]]. Go back to store for assistance. [[HIGHLIGHT]]Store informed it was lost, either wait or go online to file a claim.[[ENDHIGHLIGHT]] Waited a day, then the tracking #, won't come up. Filed a claim, asked to have it returned if found. After voiding the Cashier Check, getting another & sending FedEx for much less; 5 days later it was delivered. Just notified from UPS, they refuse any refund the package was delivered. Tell everyone you know, don't use them. Save your money use another service. UPDATE (June 17, 2025): I did contact CustomerRelations@UPSStore.com as requested in here. After several email and phone exchanges, I submitted documentation on receipts, phone call and store visits. I did receive a check reimbursement from UPS Corporate Office. I believe they are contacting the location Manager to review procedures and policies. read more

Unbelievable, I was returning a box to Amazon. I just didn't have to box taped so they were going to charge me a dollar to put a piece of tape on it. Shaking my head. read more

[[HIGHLIGHT]]This has been the best experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Both ladies greeted everyone that came in and got everyone out quickly.[[ENDHIGHLIGHT]] read more

They don't print labels for you anymore. They want you to log into your email on their computer and print it out yourself while they charge you 2.50$ ever few minutes you're on their computer. Print your labels ahead of time because they were no help. read more

If I could give less than 1 star, I would. The bald old man that works there is just very rude. I went to drop off a box that wasn't taped and I didn't have the label printed, that being said I've went to stores that do it for free or some that charge you. Not this store, he just said you have to print the label and have it taped up. I asked if it's possible to do it here and he just said no. I was expecting to pay a few $ to get that done but all I got was a flat no. read more

They don't answer their phone during business hours. I called seven times throughout the day and never received an answer.

This store use to be great anytime I came in they would literally help me with anything I needed with a smile on this face. Now it's horrible. Several times now I have been here and every single time I'm meet with a look of concern to do one's own job...also if you are a minute past any deadline don't even try here they don't care. I was literally in the middle of bringing boxes in and the clock hit 7 and the dude locked the door on me halfway through. When asked if I could take the literally less than 5 min that I needed to finish I was totally ignored and had to come back the next day to finish. I did notice a personal change recently and I'm sure that is the reason it has completely changed from great to horrible in every aspect one could thing of. read more

I would give a zero stars if it was possible. My wife and I shipped personal boxes because we were moving and the manager Bryce suggested for us to a freight shipment because it would be less expensive and he mention it would take 3 or 4 days to receive it , but we received our packages in 3 weeks . They delivered our package without our signature and was left in the front of our apartment complex and the boxes were destroyed. We were so upset with this service . Never again doing business with UPS and this store . I still haven't received my refund . It's been hassle speaking with Bryce to get our refund . Worst manager. read more

I went in to make copies. I told them we,my daughter and I, were having problems. Not one of the employees came to assist us. They stood there behind the counter. The sad thing was we were the only customers in there at the time. The location at FM 2920 was great in helping us before. read more

Bryce is horrible! I cannot believe he is a manager at this store, so many complaints about this jerk and nobody does anything about it! He has made me lose money on two packages and the third time I caught what happened! He blames it on me! He does not scan your returns and you won't get your refund because this guy is lazy and doesn't do his job correctly! He talks terrible about customers when they walk out in front of customers and just overall treats people like crap! Worst employee ever!!! He won't last! read more

Very unorganized! Manager is rude and needs to retire. The staff is a product of the manage, they are rude as well. Apparently, employees walk in when they want to. The notary is a hit and miss! (I tried leaving 0 stars but am unable to. This is the only reason why I gave it one) read more

The map location is a little off. The UPS Store is located just a little west on Louetta from the Ella intersection. Can't miss it though... Anyhow, I often come here to drop off my UPS packages and USPS letters when I miss the regular carriers. The people there are always polite and cheerful. Even when things are crazy busy in the store I can just set my pre-paid stuff on the corner of the counter and not have to wait in line. I like dropping packages off here because UPS doesn't usually pick up until after 5 or 6, and the postal mail after like 4... Beats making a trip to the post office just to drop some letters in the drop-box... read more

Worst customer service experience ever. Was rudely told I wouldn't be helped and then they moved on to the next customer as I still stood there. He was rude from the jump. Also, let individuals cut line and not track who actually came into the store first or not. Terrible tween workers thinking they have the license to be rude to anyone who doesn't have what they want in terms of shipping. If I could give fewer than one I would. read more

Great service.! I had to return an item to Amazon but did not have a box or en Elio and the staff was so nice to find one for me. Thank you!

This is a horrible location of UPS. Amazon should not do business with this location. They are rude and very unprofessional. I had a package that I was returning to Amazon stolen from this location and when I called they were extremely RUDE. Do not go to this location, pick another one. read more

The Customer service at this store is the worst of any UPS location anywhere I've experienced. I attempted to ship a package to my brother in Maryland who was recovering from COVID-19 and and allowed this store to pack and ship the items. When the package did not arrive I called UPS and was told the package never arrived and was damaged during shipping and was told me to file a claim for a refund. I filed a claim as I was instructed by their staff and have been following up for at least 2 months. Every time I call to inquire I get the run around, excuses and they act as though they know nothing about the claim filed. I would highly recommend anyone to avoid this UPS location. read more

The representatives from this store do not know about regulations or shipping process. They knew it was perishable food and how soon I needed it delivered. The package was delivered 3 days later the promising date. As a customer I should had been informed of more shipping options. Manager told me I would receive a refund by mail from UPS. I only got a partial refund. I called this UPS store to request to speak with their supervisor or manager. They don't have one on duty, they were very rude, disrespectful and unprofessional. She said they never told me I would get a refund and will not give me the rest of the money and hung up. read more

First review I will do on many sites. Shipped package via this store. Went post office. Post office did not perform. The owner being the poor businessman that he is said -too bad so sad. Can't help. Don't have any control. DO NOT SHIP AT THIS STORE via the post office. If you do use UPS. Chet the owner had the opportunity to try to give a credit for half the cost which would be $8.00. I thought that was fair. But he's too cheap to realize that doing the right thing to build a customer is worth $8.00. Instead, I will spread my negative experience. So now Chet has lost a customer. I'm sure he doesn't care. So sad. read more

This is a good, clean, well-organized and well-staffed UPS location. I prefer over other ones in the area, and this one rarely gets crowded or has a line. As another reviewer mentioned, they are great about allowing you to just drop off a prepaid package and bypass any waiting. They are also great at helping with packaging a large or unusual item. Staff is always friendly. read more

This place is pretty new and I was redirected here on a trip to return some amazon stuff. The guy who helped me was really nice, and he taped up my old box instead of trying to sell me a new one which I really appreciate! It seems like a cool place to work. read more

We went to send return some packages and send some for family. The man who seemed to be the owner wax soooooo RUDE. Said he would not accept because they needed to be taped. He didn't even know we needed to purchase boxes from him. They are a shipping and packing store. We will NEVER use them again. Please consider going somewhere else. They is NO customer service read more