Is this post office good at anything? I don't know. Packages end up at wrong addresses. They don't bother answering the phone when they are open. They don't leave appropriate forms out for customers to make the lines move quick. I seem to get most of my mail, so I guess that's somewhat good. I just tried to call them for probably the 10th time in my life, this time it looks like they have a new answering service setup, since nobody answers the phone. So now once it goes to answering, you get an option to press 0 to talk to a receptionist. Who also doesn't answer. Well played US Post Office in Scotts Valley. Well played. read more

First I want to say that the employees of this post office are nice,but overworked. I can not believe that management can not take ONE step to get the "kiosk" at this postoffice working, since July 15th the kiosk has been down on and off. We are now in December, christmas traffic and they can not get a new kiosk in there. when you question them you are told:" well, there is nothing I can do, i fix it and 2 minutes later it is broken again". Does anyone understand problem solving and customer service? read more

This is the most incompetent post office ever! It's taken them over a week to get my package out of the damn mail box. My package got trapped in the separate parcel mailbox for our apartment complex. The key was not working. I tried everything and even had the maintenance man from my apartment complex try to unlock it. After that I called the Santa Cruz office and told them about the problem but of course they couldn't be bothered much because even though I live in Santa Cruz I am serviced by the Scotts Valley post office which is ages away from me. So I was planning to go the post office with the faulty key to get it replaced hopefully but Santa Cruz office told me to go home and leave the mailbox key inside my regular mailbox so that the maintenance person can troubleshoot and unlock the parcel mail box. And so I did. Mind you I had to leave work for this because it was Thursday afternoon and everything was going to close prior to Christmas and I was trying my best to get this package out of there before Christmas. So I come back from work only to find the key in my mailbox still there and package still locked! I called them back and then drove to Scotts Valley post office after work during worst traffic trying to get this sorted out. At least the Santa Cruz office was kind enough to try and get a hold of the Scotts Valley post office because every time I kept calling them I got a busy tone and no one was answering. I get to the Scotts Valley post office, wait in a long line along with other frustrated customers. I spoke to one of their employees and oh they knew who I was coz apparently I was too demanding or whatever it is seeing from their attitude. Turns out the maintenance person came by my mailbox and oh didn't have the appropriate tools needed to troubleshoot the parcel mailbox. I mean why would you not have the tools when I've told you it's broken and I had a maintenance man from my apartment complex try to open it and they couldn't?!? The usps maintenance person couldn't bother to take that seriously and actually bring their tools to unlock the damn mailbox. And of course because it's Friday and they're done for the day my package remained in the mailbox for not just the weekend but another week!! They are so incompetent!! I called them again on Tuesday and they said they'll unlock it. Then I call them AGAIN on Wednesday because the package is still not taken out of the damn mail box and I speak to the manager who had an attitude. And he tells me that oh they delivered my mail into my regular mailbox but they took out the package from the parcel mailbox and are going to deliver it later on today. Either they'll put it into the parcel mailbox or leave it by my door. I mean why would you do that?!?? When you already have the package why the hell are you re-delivering it again?!?! It's at my house already you just need to take it out of the damn parcel mail box!! Seriously!! Unbelievable!!! None of this makes sense whatsoever! And you know what I know usps is understaffed and employees appear unhappy. I get it, it's the main company's fault and they need more fund or whatever. Ever since the post office on Morrissey shut down, usps has sucked so much! Scotts Valley CANNOT handle the workload that's been added to them since the morrisey office has been closed. They should've never closed that office and replaced it with damn save market. Stupid retailers and their greed to destroy all locals needs. I'm so fed up of Scotts Valley post office I wish they never delivered anything to me and I wouldn't have to deal with them. I've had issues with them before as well they couldn't deliver packages. It's just such a nuisance. -Update April 15th, 2018: yeah they still suck. I only needed to check if my package was at their post office before picking it up (coz I sure as hell ain't driving all the way there for them to tell me it's not there yet). Had the tracking number ready and they HAD to put me on hold. First time was over 10 mins and second time they insisted to put me on hold even though I said no I waited already ages. It's not that hard to check if my package is there and shouldn't take ages. But no they put me on hold again. So I cancelled the delivery of the package and will return it to sender. What a waste of time. Avoid this post office at all costs!! Sadly all of Santa Cruz mail is being redelivered there so you're stuck with them in the end. I have no idea how they can have a single positive review it's seriously unrealistic. read more

Normally I have great or at least reasonable experiences with the post office staff. Today, however, I went to the post office with a big bundle of mail. I'd tied all 125 items together because they all had the same destination (Dade County, Florida), and thought I'd make it easier for the sorting staff. I saw one of the staff people emptying the drive-up boxes, so I drove over, handed her the bundle and asked if she could put it into the cart. She said no... I had to put it into the box. I said that the stack was too thick to go through the slot. Could she just take it from me? No. I tried to push the stack through the slot with no success. I handed it to her again and asked if she could take it. She huffed at me and grabbed it out of my hand. "Thank you," I said. She glared at me. "THANK YOU" I repeated. She grumbled, "Sure." I said, "Your service is terrible, and so is your attitude toward customers." And I drove off. This was a short, middle-aged Asian woman with black hair and a floppy blue hat. I hope you don't meet up with her. read more

Good luck trying to call the Scotts Valley post office--they NEVER answer the phone. Packages show that they've been delivered--but they have not....My mail carrier is great -- but the USPS has been sabotaged & no longer serves the public.... read more

I have had my share of problems with this office, but wanted to comment on a great and quick experience I just had. I live in an apartment complex and when I receive a package, I get it placed in a parcel locker and receive the key to retrieve when I check my mail. I had a couple of packages show as delivered, but no key. I left a scribbled note to my carrier in my box inquiring about the packages because I'm never home when they arrive, and I received a quick note back stating they remember placing my packages in a box, but did not have a key. Bummer. This was Saturday. Well, I called today, Monday morning, and got a person very quickly who was in the office with the carrier that delivers my mail and they came up with a solution within a couple of minutes. Very happy with the helpful staff and feel good about the outcome. Thanks!! read more

Thieves. This post office has stolen packages all summer long from both inside & outside drop boxes. Your package will only be mailed out if you stand in line & get it scanned & ask for a receipt. Clothing in particular. Today is the last time. Calling the police! read more

I tried my first Direct Marketing through EDDM. I picked the neighborhood I wanted my business flyers to be delivered to and even chose the location based on a friend I could verify receipt. My friend never received the flyer when I followed up with her twice. After questioning the USPS, a clerk came back to me with a verbal statement from the carrier that, "they were delivered." Hearsay information. No verification & no way of proving they were delivered. I do believe my mailers were not delivered as I have not had one response/email/phone call in response almost 60 days later. I WOULD NEVER USE EDDM direct marketing again!! Lost over $700 in this marketing campaign. read more

I been calling to check on a order I made for my mail box but no one answers. It's been almost a month that I requested a key for my mailbox and they told me I was going to receive it it 5-7 days but I have not received anything yet read more

Lost the package I dropped off and no answer to phone. long lines, slow service. Just plain terrible. Oh, and the Vietnamese lady Song is really rude. When I asked her a follow up question she barked "I already told you, why you challenge me?" in a really rude bitchy tone. read more

This post office marked a package as picked up at 7:00 pm at night. They are closed at this time. It was a gift of chocolates for a friend in Scotts Valley, sent from the company with logo on outside. I've gotten the run around over this package. I've been told it's there. On the managers desk. Not sent out because regular carrier was on vacation. Told me he'd call back. He'd be sure it was delivered. I hope they enjoyed the chocolates because there is no other explanation than that someone there stole them. And because tracking shows it was picked up, the company can't even report theft. Aren't they clever at this usps office. I will be sure and use UPS for any future packages to my friend. I'm just blown away by this. And I saw other reviews saying they've stolen packages. And now they don't answer the phone either. Seriously. I'd be worried if you sent a package to someone for Christmas using USPS. read more

Worst post office ever. I have never been in a post office where the counter workers were so incredibly rude. No wonder it is always so empty when i come. No one else wants to come here either and be treated with such blatant disrespect. They exemplify the typical 'government worker' persona. The postmaster needs to come out and see how these nasty women treat the public and then CLEAN HOUSE. Never coming back to this one. Ill go downtown. You have to deal with the homeless and their litter, but the workers are awesome! Those at this one SUCKS. read more

I took a small book into the Scotts Valley California post office for delivery in Scotts Valley at 2:57 pm on Friday. It left the post office for Los Angeles at 4pm Friday. It arrived in LA at 11:58 am on Saturday. It was sorted and shipped to Richmond CA on Tuesday at 1:56 am. It hung around the Richmond facility and departed Wednesday at 2:14 am and arrived back in Scotts Valley at 6:38 am. It completed sorting at 8:23 am and went out for a speedy delivery at 8:33 am. With the journey complete, the small book was delivered at 12:04 pm Wednesday. You certainly get your stamp's worth from the Scotts Valley post office. Good job!! read more

I understand why this post office has only 1 Star. Their carrier gave the wrong packages to 4 of my neighbors and now my shoes are gone for the second time. I'm starting to wonder if my stuff is going to the wrong neighbor or if their delivery person is stealing. I called the post office to make a case (took me and hour on hold) for the Supervisor Cynthia to call me back to say there was no insurance on my package so there's nothing they can do but to tell their delivery guy to take their time. Wow unbelievable! She didn't even try to make things right. Dont trust Scott's Valley US postal!!! read more

Always losing and miss delivering my confidential medical documents. Also they throw packages as caught on security cameras. Reported driver several times but nothing ever comes of it. Manager is rude and should be fired immediately; most incompetent individual ever. Also, seem to always lose or deliver my packages to the wrong address. One last thing, thanks for leaving my packages on top of my mail box so they either get drenched from the rain or stolen. My door is steps away, stop being so lazy. Fire all of these incompetent morons and get a new crew in there. USPS Scotts Valley is the worst. read more

Absolutely horrible service. They frequently say my package was delivered, when it was not. When I call them, they say their own status updates are the updates of other carriers like UPS or FedEx. Stick with UPS or FedEx. read more

The people that work at this post office are complete crooks and thieves. This is the third time I have sent packages from this place and had them go missing without a trace. The tracking number shows it didn't even make it out of Scott's valley so that's how I know it was someone there who stole it because how could it just get lost??? I even bought the insurance and they refuse to refund me unless I had the original receipt for the item I'm shipping??? They want to see the receipt from Kmart for my item??? What a scam USPS is, I had no clue read more

yeah this post office doesn't give a fuck about your mail... they lost 3 of my packages in the span of 2 weeks.... i tried to call and complain, but the guy on the phone just said uh huh to everything and then just hung up... I hope all the bad things that can possibly happen in life, happens to these people! F. U. SV USPS!!!! read more

This place is filled with incompetence and malice. I have had rude interactions with multiple employees and two packages sent back because of a wrong zip code. This should be an easy fix if someone would actually take the time to look at the package for more than a second. It took me 4 calls to finally talk to someone who had information that was helpful, I'm not sure if anyone is or was ever trained properly there read more

I've now had 2 big checks go missing that were supposed to be delivered to my house. I can't get a hold of anyone, and my mailman actually told me they've had a lot of problems lately with mail not getting delivered. WTF??? Something very fishy is going on.. read more

This post office is a disgrace. Wanted to drop off my Christmas cards, NOT ONE mail drop was working - all were jammed, stuck shut, even in the building!!!! What the heck??? read more

If you are going to get your mail forwarded from this post office, make sure you do it after all your important mail comes to you. I forwarded my mail 21 days ago and I am still waiting for one piece of mail to come to my company. Ridiculous! They cannot tell me where it is and the only response they give me is that there is none there. Even when I tell them that I have received NOTHING with a yellow tag on it from a mailbox that usually gets 2-3 pcs (minimum) of mail per day. The mail forwarding woman was complaining because she had to cut her lunch short and clock back in to help me. Give me a break! read more

It causes me a great deal of pain to write such a negative review since my father was a postal carrier for many years. Several days ago, I needed to send two money orders through priority mail. There was only one postal employee at the counter. She as helping one customer. Another was waiting by the counter for her to review her package. I was the only one in line. This was approximately 4:00 pm and they are open another 30 minutes. I suggested that she let the other person at the counter go before me, but she was emphatic that the other person had to wait. Oh, well that was a sign of things to come. I had the priority mail slip completely filled out. All she had to do was count the money and print out two mail order slips. She proceeded to complain why I waited until this late in the day since another staff person went home and she was here all by herself. I explained that I also have a business to run and since they are open to 4:30 this was more than enough time to do a simple transaction. She had the hardest time counting money. She laboriously counted the same pile over and over. Finally I said, 20 5 dollar bills make a 100. So, if we need a 1000 that means 20x10 equal 200. BTW, she is over 50 ( as am I) we can't discount it on a poor public school system. So, she looked at me perplexed and said I was confusing her. By now, there were 5 people standing behind me in line which was stressing her out. She claimed I was $15 shy, I said I will give you another $15 just to get out of here. I said when you recount, you will see that I am right. I gave her my number and guess what, I was right. At least she was honest and called me. On her voice mail to me she said I could come in and pick up the money and if she was not in someone else could open her drawer. I came in yesterday around 3:30 and she had already left. No one else at the counter could help me, so I had to wait for her boss. Her boss said he didn't have the key to her drawer and that I would have to come back again. He didn't offer any apologies or any compensation for my loss time due to their incompetence. read more

They have placed their 6ft markers for social distancing 1ft from the doors. Not only was I in incredibly close proximity to people as they entered and exited, but I was bumped into twice. Employees are not provided with any hand sanitizer and neither are customers. There are 20-30 people in the small space at a time, against state orders. Since the USPS is a government agency I felt compelled to pull a Karen and speak with the person who set up their COVID protocols. I asked the woman helping me who had set up the CDC protocols, her response "CD What?". After explaining, I was directed to the manager whose response was more or less that the responsibility is not hers, but lies with the government. It would have taken a couple minutes to consider the flow of traffic to set up a safe system. Not having taken even the smallest precautions to ensure the safety of your employees and customers demonstrates just how little you care about them. read more

Wow! Just wow! I'm used to not getting the most professional customer service while at this location but the gray haired older man who works at the counter I have always thought of as being one of the nicest employees up until 15 minutes ago "helped me" today. I work in an office where the key to the post office is shared between different employees. I showed up and realized I didn't have the key with me. Ugh! I figured it was worth a shot to ask nicely if there was any possibility that I could get my boss's mail without the key and boy did I make an awful mistake by asking that guy the simplest question. Yes, he did have a window closed sign on his desk, but I was not asking him to help me get the mail, I simply asked if there was a possibility that I could get the mail without the key. So I walked up and softly said "excuse me", realizing he was more than likely pretending I wasn't there, I stepped closer and again said "excuse me". No response from him. I stepped right up to the desk and said "sir?" and all I got was a blank, rude stare back from him. He made me feel so uncomfortable so said "oh, I'm sorry" and he continued to stare at me. I continued by saying "I just have a quick question", again just a blank stare. So I asked "is there any possibility I can get mail at of a PO Box without a key" and he rudely responds "maybe, but one of the other clerks will help you when they are done". And told him I wasn't asking him to help me, I just wanted to know if it would be a definite no so I could get back to my work. And then he rudely tells me to stand where the line is. In all my years of customer service, I have NEVER treated any customer so coldly and I certainly would not be rude to someone who is being nice. As I was the first person in line, I was quickly helped by the very polite woman next to him. She was so pleasant and understanding and promptly checked the PO Box and let me know it was empty. I wish I knew her name to give her credit for her professionalism. If you don't like your job, get a better one. And if you hate your job, but choose to stay, talk to your boss, and be nice to the customers. After I left I really wish I wished him a better rest of his day because that horrid vibe is not going to make his or any poor soul around him have a good day. Thank everything that is good in life that tomorrow is Friday! read more

Post Office generalizations are unfair! Unless, of course we're discussing the attitude, climate, ineptitude & hostility at the Scotts Valley Post Office. And some of the drivers. My list is growing as long as the other complaints here. Other post offices aren't this poorly run. They suck across the board - seems like a management problem. There are two local shipping shops on both sides of town that will now get my business. read more

The. Worst. Pretty much the worst post office ever in the history of post offices. I've lived all over the country and this level of blatant conscious disregard for customer service & refusal to perform their job surpasses any other PO. Congrats, you guys! read more

Mail and packages have been delivered to the wrong address multiple times, neighbors end up delivering the mail to our house and vice versa. I receive notifications on my phone that packages have been delivered to the mailbox/front door they're not in either locations. I went into the post office about the issue and was told that they can't do anything and directed me to go online to file a missing package notice. Mail carriers should make sure they are at the correct address when making deliveries, despite electronically checking in that they delivered the packages & mail to the right address. They might be in close vicinity of the correct location but miss it entirely by putting it in the wrong mailbox/front door. read more

This complaint is about my awful mail carrier. We've had the misfortune of having him as our carrier for years. He refuses to drop packages at my front door. Instead, he leaves them either on the road or on top of my mail box so anyone walking by can simply grab them. He left one on the road late one night and it was there in the morning all wet from rain. A few years back, he argued with me that he had delivered a package, only for me to actually receive it weeks later. Not sure what happened to it all that time. Scotts Valley post office is truly the very worst post office I've experienced! Too bad I can't give zero stars. read more

Dreadfull! Horrible customer service. They take several days to deliver mail...waiting when they feel like it...they accumulate mail...it is NOT delivered daily. The post master at this location is a baffoon. read more

Just went to this post office and waited less than three minutes in line. No one bumbled or babbled and the workers helped me quickly and efficiently. read more

I'm certain that one of the workers there is stealing from packages! I've had it happen to me twice! Don't use this post office!!!!! The Post Master for Santa Cruz County needs to investigate! read more

Tried to deliver my international-shipped package at 9:00AM to residential with a signature. Needless to say, there wasn't anyone home to accept the package (which shouldn't have needed a signature in the first place). I would have driven the 30 mins to pick it up in person if the office didn't close so early. Simple enough fix, reschedule the delivery for the next day, right? Wrong. I rescheduled the delivery for the next day (Friday), and they didn't even try to deliver it. Now I can't schedule for redelivery, and since the post office is closed on Saturday, my package is stuck in limbo for 4 extra days. What a joke. read more

I ordered several packages from Amazon and never got them, finally I waited outside for the mail man to arrive and I approached him, he said "oh yea, I have your packages back at the post office, you should really come and get them they are starting to pile up." He then hands me one those post cards that says "sorry we missed you- delivery attempted." Wow, just wow, that's a whole other level of not giving a shit. read more

Horrible service. Rude people, just as bad as the rest of the postal services. Wes is extremely rude, avoid him if you can.

So for probably the fifth time lately (we've had this mailman for 10+ years and he only gets progressively worse) our mailman did not deliver my package to my house despite marking it as "delivered". Apparently he delivered it at 7pm last night and yet he gave us no mail whatsoever and there's no package to be found. I try to call the post office at 9am, right when they open, to let them know about the issue. Again, they open at 9am and I call them right on the dot. I am on hold with their call center and am informed that their holding time is over an hour. Judging by the other reviews, I am not the only one who doesn't get their mail delivered some days (often). Our mailman does not deliver mail to us before 8-10pm, despite being up our street while its still daylight. Oh yeah and the workers inside the post office have such an air of negativity about them that I'd rather wait in line to use the kiosk should I need to send a package. read more

Poor service! The employees are terrible! Kayla was one of the rudest people I have ever met! They need to be retrained!! All the reviews so far are accurate. They definitely don't deserve anymore than 1 star. read more

I visited this location during the holiday season. I was in town for work and brought my letters along since my suburban post office is always a zoo at home. I waited in a line behind six people. Three counters were open and the line moved smoothly. They had a great selection of shipping materials and shipping forms on the counter. My clerk was personable and helpful. I am very happy with my experience. read more

I got a post office money order from my dad and went in to go cash it and they told me I had to come back because it was too early for them to give out cash and a total shitty attitude about it. If they would have apologized and maybe explained what was going on instead of dismissing us then my rating would be more stars. They really need to get new people who have better attitudes dealing with customers instead of a bunch of scrooges. read more

I have had 2 packages last week and 4 packages this week. Last weeks packages said out for deliver, weren't delivered until 3 days later. Understood post office was closed because of fire first 2 packages. However they have been open since Fri Aug 28. Yesterday 4 packages were out for delivery (amazon orders). They were not delivered. Now when I check amazon all of the tracking orders have disappeared and the out for delivery is no longer posted, and they say packages were shipped only. I called SV post office. They say they cannot help me without tracking #'s, but for whatever reason yesterday they were out for delivery. Now I don't have tracking #'s. Amazon needs to stop using the postal service for deliveries. The powers to be have eliminated overtime so God only knows what happens to mail and packages that are left and cannot be delivered on overtime. I had a bag of dog food from amazon that just disappeared between the time I ordered it and was suppose to be delivered. Fire the post office general. read more